Enotify Service; Enotify Service Features; Installing Enotify Service - Eaton Powerware 9315 UPS Powerware 9315 Installation And Operation Manual

COMMUNICATION
12.9

eNotify Service

12-14
EATON Powerware
The Powerware 9315 UPS supports Eaton's eNotify Remote Monitoring and
Diagnostic Service. The eNotify Service is included at no charge during the first year
of operation (warranty period), and also with the purchase of an Eaton PowerTrust
Support Agreement after the initial warranty expires. eNotify and support agreement
availability or specific features may vary by market; for more information, refer to:
www.powerware.com/enotify/.
12.9.1

eNotify Service Features

The eNotify Service provides proactive monitoring and a monthly report detailing the
ongoing health of your Powerware 9315 UPS:
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Proactive monitoring, called Anomaly Detection, automatically analyzes the status
of the Powerware 9315 UPS on a daily basis. All data gathered from the unit,
current and historical, is analyzed at the Customer Reliability Center (CRC) for
trending issues. A set of factors, or rules, compared against your UPS's data can
indicate a potential impending failure and trigger an appropriate anomaly
notification to a CRC Analyst. Critical events are checked for additional anomalies.
Through this service, the CRC can take pre-emptive, corrective action to ensure
the highest level of availability of your Powerware 9315 UPS.
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The Customer Monitoring Report delivers information about Eaton's analysis of
your Powerware 9315 UPS on a monthly basis. Depending on the model, the
report provides detailed information about voltages, loads, external factors such as
temperature and humidity, the attached batteries, and system availability. All of
these factors contribute to the Relative Health Index (RHI) score that allows you to
compare your unit's health relative to Eaton's optimum Powerware UPS operating
levels.
12.9.2

Installing eNotify Service

A quick start guide and self-installation wizard tool are available on both the Software
Suite CD included with the Powerware 9315 UPS documentation and on the Web at:
www.powerware.com/enotify/. For the latest updates, installation tips, and
information on connecting eNotify, visit the eNotify Web page. For installation support
or questions about the eNotify Service, contact crctriagegroup@eaton.com.
The eNotify Service relies on a ConnectUPS-X Web/SNMP Card (or Power Xpert
card) installed with the UPS sending one-way status and event e-mails to Powerware
Remote Monitoring servers that analyze and store the data. Those servers also take
the appropriate actions of sending notifications and reports. The ConnectUPS Card
gathers information from the UPS directly and from any external sensors that are
attached. The card also records all events that are generated by the UPS. This data is
stored within the non-volatile memory logs on the ConnectUPS Card.
The eNotify Service runs on common protocols and transport mechanisms, making
the connectivity between the Powerware 9315 UPS and the Powerware Remote
Monitoring servers easy to set up. By using common e-mail transport mechanism,
you do not have to open your network to proprietary or potentially unsecure protocols
and transports.
® 9315 UPS (500–750 kVA) Installation and Operation Manual
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