Honeywell touchpoint pro Operating Manual page 75

POTENTIAL OPERATING ISSUES
Error Message
Code
37 Ring communication failed -
please check proper ring
network wiring and try again.
38 System interaction command
failed; please try again.
39 Operation failed; wrong alarm
identifier.
40 Flash erase operation failed.
41 Not used.
42 Operation failed; maximum file
size exceeded.
43 Operation failed; file ID
mismatch - firmware update
failed.
44 Operation failed; file block out of
sequence - firmware update
failed.
45 Operation failed; invalid file
block size - firmware update
failed.
46 Operation failed; CRC mismatch
- firmware update failed.
47 Firmware could not be applied -
firmware update failed.
48 Configuration restore operation
failed.
Pt. No. 2400M2566_1_EN
Possible Cause Remedial Action
There is an issue with Refer to Chapter 19 Ring Communication
the ring network Errors.
connection 1. If the error occurred during normal operation
(i.e. not configuration), check the Active Events
screen for details of the location of the
connection break.
2. Check the LEDs on each Ring Coupling
Module (RCM) in the system. The LED
indicates that data is being received, therefore
if an LED is not lit, there is a problem in the
preceding section of the ring network.
3. Check the cables and connections in the
area where the connection break fault is
indicated.
An error occurred 1. Retry the operation.
during the system 2. If the error has not cleared, if possible cycle
interaction the power to the system.
3. If the problem persists, please contact your
local service representative.
———//——— ————————//————————
The CCB was unable 1. Retry the operation.
to erase a value from 2. If the error has not cleared, if possible cycle
the non-volatile the power to the system.
memory 3. If the problem persists, please contact your
local service representative.
— —
An error occurred 1. Check that the correct file is being used for
during firmware / the update / restore operation.
software update or 2. Retry the operation.
configuration backup / 3. If still unsuccessful, on the front panel, press
restore the Accept and Reset buttons together for 10 s,
which will restart the COB.
4. Retry the operation.
5. If the error has not cleared, if possible cycle
the power to the system.
6. If the problem persists, please contact your
local service representative.
———//——— ————————//————————
———//——— ————————//————————
———//——— ————————//————————
———//——— ————————//————————
———//——— ————————//————————
———//——— ————————//————————
66
Sys Sys
Fail Fault
Relay Relay
X
X X
Touchpoint Pro
Operating Manual