Honeywell touchpoint pro Operating Manual page 74

POTENTIAL OPERATING ISSUES
Error Message
Code
27 Operation failed; the intended
operation is not allowed for the
current I/O Module state.
28 The I/O Module could not be
found on the network (unknown
UDID).
29 The I/O Module could not be
found on the network (unknown
SDID).
30 Operation failed; I/O Module
state is invalid.
31 State Change operation failed;
could not communicate with I/O
Module.
32 The user could not be added. A
user with the same name
already exists on the system.
33 User could not be added;
maximum number of 20 users
reached.
34 The Username/Password is
incorrect, please try again.
35 The Username/Password is
incorrect, please try again.
36 Access denied; your current
access level does not allow the
intended operation.
Pt. No. 2400M2566_1_EN
Possible Cause Remedial Action
These errors may Depending on the intended operation, either:
occur if configuration Restart the configuration for the module, or
of the module or its from the configuration screen, remove the
channels was module and restart commissioning, or Force
interrupted, leaving the module to Normal state
the module in an
undetermined state
Refer to Error 23 Refer to Error 23
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Refer to Error 27 Refer to Error 27
Potential issue with 1. Check the Active Events screen for any
the ring network reported failure of the ring communication. In
connection, or this case, refer to Error 37 – Ring
damaged/faulty I/O communication failed.
Module 2. Check that the I/O Module is properly seated
on the DIN rail.
3. If the error persists, remove the module and
check for any damage to the connector on the
DIN rail.
4. In this case, it may be possible to move the
module to another slot.
5. If the connector is damaged, contact your
local representative to obtain a replacement
DIN rail PCB assembly.
6. If no damage is apparent to the connector
and the module fails to operate in another slot,
then the module may be faulty. Follow the
procedure in Maintenance, Replace an I/O
Module to replace it.
User already exists Create the new user with a different name.
The system has the Remove another user so that the new user can
maximum number of be created.
users
Incorrect user name, 1. Check that the user name and password are
password or access correct.
level 2. Confirm that the user has the required
access level (see summary in User Interface,
Access Levels).
3. If necessary, create a new user with the
appropriate access level.
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65
Sys Sys
Fail Fault
Relay Relay
Touchpoint Pro
Operating Manual