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Payment Terms
Merchandise is shipped pre-paid or COD. FOB Louisville, KY. Net 30 days to customers with established
credit. Please contact the Customer Service Department concerning credit information.
Shipping
All merchandise is sold FOB Louisville, Kentucky. The purchaser accepts these terms upon the issuance
of a purchase order. Under the terms of FOB Louisville, Kentucky, all goods become the property of the
customer upon Vetland's delivery to its designated freight carrier. It is the responsibility of Vetland to
convey the goods to the carrier and provide a clean Bill of Lading (when applicable) or proof of shipment.
The customer is responsible for transportation costs.
Vetland will assist in any way possible in the event of loss or damage to merchandise and any subsequent
claim against the carrier, but the responsibility for reporting such loss or damage and filing any claims
remains with the customer.
Any shortages or errors in shipment of goods must be reported to Vetland within two (2) weeks of date of
shipment in order for corrective action to be taken.
All merchandise to be retuned must have prior authorization by Vetland. An authorization number will be
issued by Vetland. This number must appear on the label, packing slip, and any other related documents.
Goods received without authorization will be refused at Vetland's receiving dock and retuned at
customer's expense.
Returned Goods Policy
When requesting authorization to return merchandise, the following information should be provided:
Customer purchase order number and date.
Vetland shipping date and method of shipment (see packing slip or bill of lading).
Vetland's invoice date and number.
Reason for return.
The following are accepted reasons for return of merchandise:
Defective goods.
Customer order error.
Vetland order or shipping error.
Goods returned are subject to the terms of any applicable warranty. Defective products will be accepted
for return only during the warranty period and only when accompanied by a Returned Goods
Authorization (RGA) number provided by Vetland.
Goods to be returned due to customer's order error must have been received by the customer within thirty
(30) days prior to the request for return. They must be received by Vetland within thirty (30) days after
the return authorization was issued. These goods must be returned unused in the original shipping
container and are subject to a 20% restocking charge. The restocking charge will not be applied for
defective goods or those shipped due to Vetland's error.
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Product Information
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