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Preface
How to Obtain Support
How to Obtain Support
x
For the latest services and support information for all locations, go to
www.appliedbiosystems.com, then click the link for Support.
At the Support page, you can:
• Search through frequently asked questions (FAQs)
• Submit a question directly to Technical Support
• Order Applied Biosystems user documents, MSDSs, certificates of analysis, and other
related documents
• Download PDF documents
• Obtain information about customer training
• Download software updates and patches
In addition, the Support page provides access to worldwide telephone and fax numbers to
contact Applied Biosystems Technical Support and Sales facilities.
Applied Biosystems Customer Care Center
Contact the Applied Biosystems Customer Care Center when directed by this guide, or to
schedule maintenance for your instrument (such as, annual planned maintenance or
temperature verification/calibration). To contact the Applied Biosystems Customer Care
Center call 1-800-762-4001, Option 1 (U.S.A. only). For all other countries, please contact
your local Applied Biosystems service representative.
Applied Biosystems StepOne
™
™
and StepOnePlus
Real-Time PCR Systems
Installation, Networking, and Maintenance Guide
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