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Standard Warranty
Hardware
Tasman Networks, Inc. warrants that the Hardware sold hereunder shall be free of defects in workmanship for a period of one (1) year from the Date of
Shipment. In the event that Tasman Networks receives notice from the Customer during the warranty period that any Hardware does not conform to this
warranty, Tasman Networks, shall, at its sole option, either repair or replace the non-conforming Hardware. If said notice is received within ninety (90) days
of shipment from the Tasman Networks factory in San Jose, CA, such replacement shall be "Next Business Day." If said notice is received after ninety (90)
days from shipping from Tasman Networks, the Customer must ship the defective Hardware to Tasman Networks for repair. Such repair shall take no more
than ten (10) business days. Cost of shipping to Tasman Networks shall be at the Customer's expense. Cost of shipping the repaired unit to the Customer shall
be at Tasman Networks' expense. Under the terms of any such warranty, Hardware may be replaced with refurbished or new Hardware at Tasman Networks'
option.
Software
Tasman Networks, Inc. warrants that the media on which the Software is recorded shall be free from defects in material and workmanship under normal use
for a period of ninety (90) days from the Date of Shipment. The Customer's sole and exclusive remedy, and Tasman Networks sole and exclusive liability,
shall be replacement of the media in accordance with this limited warranty. The Customer shall be entitled to free Software upgrades (bug fixes and feature
enhancements not listed as separate cost options of the Tasman price list) from the Tasman website for the first ninety (90) days after shipment from Tasman
Networks.
Technical Support
Online and email Technical Support is provided free of charge for a period of ninety (90) days from the Date of Shipment. Technical Support is available
online at the Tasman Networks website: www.tasmannetworks.com or by email at: support@tasmannetworks.com. Technical Support provides the
following services:
Technical Support will assist the Customer in determining if problems encountered with Tasman products are due to errors or limitations in the current
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Tasman Networks operating system and advise the Customer on the availability of Software updates or workarounds.
Technical Support will provide assistance to the Customer regarding questions concerning the installation of Software updates and configuration questions
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arising from Software updates.
Technical Support will work with the Customer to develop and implement appropriate network configurations.
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Procedures
A product may only be returned with the prior written approval of Tasman Networks. Such approval shall reference a Return Material Authorization (RMA)
number issued by authorized Tasman Networks Technical Support personnel. Transportation costs, if any, incurred in connection with the return of a defective
item to Tasman Networks shall be borne by the Customer. Transportation costs incurred in connection with the re-delivery of a repaired or replaced item to the
Customer shall be borne by Tasman Networks. However, such costs shall be borne by the Customer if Tasman Networks reasonably determines that the
product is not defective. If Tasman Networks determines, in its sole discretion, that the allegedly defective product is not covered by the terms of the warranty
provided hereunder, or that a warranty claim is made after the warranty period, the cost of repair by Tasman Networks, including all shipping expenses, shall
be reimbursed by the Customer. Tasman Networks, shall have no liability with respect to data contained in any system returned to Tasman Networks.
Exclusions
The foregoing warranties and remedies are for the Customer's exclusive benefit and are non-transferable. Any and all warranties shall be void regarding
System components that are damaged or rendered unserviceable by: (1) acts or omissions of non-Tasman Networks personnel; (2) misuse, theft, vandalism,
fire, water, or other peril; (3) alterations of or additions to the System or any element thereof performed by personnel not certified by Tasman Networks to
perform such alterations and additions or (4) the Customer's failure to meet environmental specifications.
Non-Tasman Networks Products
In circumstances where a product not manufactured or created by Tasman Networks is sold by Tasman Networks hereunder to complete an order, the
Customer's sole remedy shall be pursuant to the original manufacturer's/licensor's warranty to the Customer, to the extent permitted by the original
manufacturer/licensor.
Disclaimer of Warranty
The limited warranties referred to in paragraphs above shall be in lieu of all other warranties whether expressed, implied, statutory, or otherwise. Tasman
Networks specifically disclaims any implied warranties of merchantability or fitness for a particular purpose.
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