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NRP1002/P IP Phone User Manual
10 Troubleshooting
When the device does not work properly, users may try the following methods to recover the device or gather
relative information and send an issue report to support.
10.1 Get Device System Information
Users may get the device system information by pressing [Settings] -> [Status]. The following basic
information will be provided:
Mode
IP
Software Version
More...
User can select [More] item to get more information in detail.
10.2 Reboot Device
Users may reboot the device from soft-menu, [Menu] -> [Reboot System], and confirm the action by [Yes]. Or,
simply remove the power supply and restore it again.
10.3 Reset Device to Factory Default
Reset Device to Factory Default will erase all user's configuration, preference, database and profiles on the
device and restore the device back to the state as factory default.
To perform a factory default reset, user should [Menu] -> [Settings] -> [Advanced settings], and then input the
password to enter the interface. Then choose [Reset to Default] and press [Enter], and confirm the action by
[Yes]. The device will be rebooted into a clean factory default state.
10.4 Network Packets Capture
Sometimes it is helpful to dump the network packets of the device for issue identification. To get the packets
dump of the device, user needs to log in the device web portal, open page [System] -> [Tools] and click [Start]
in "Network Packets Capture" section. A pop-up message will be prompt to ask user to save the capture file.
User then should perform relevant operations such as activate/deactivate line or making phone calls and click
[STOP] button in the web page when operation finished. The network packets of the device during the period
have been dumped to the saved file. User may examine the packets with a packet analyzer or send it to
support.
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