SATO M8400RVe Operation Manual
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SATO M8400RVe Operation Manual

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SATO EUROPE
M8400RVe
Operation Manual
SATO Europe
Im Hülsenfeld 13
40721 Hilden
Germany
Tel.:+49 (0)2103 9592-0
Fax.:+49 (0)2103 55322
Issued November 2000

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Summary of Contents for SATO M8400RVe

  • Page 1 SATO EUROPE M8400RVe Operation Manual SATO Europe Im Hülsenfeld 13 40721 Hilden Germany Tel.:+49 (0)2103 9592-0 Fax.:+49 (0)2103 55322 Issued November 2000...
  • Page 2 This page is intentionally left blank.
  • Page 3 SATO supplier. SATO Europe GmbH makes no guarantee that all the features described in this manual are available in all models, and, due to SATO’s policy of continuous development and improvement, spec-...
  • Page 4 Consumables Always use SATO carbon ribbons or equivalent. The use of incor- rect materials may cause malfunctions of the printer and void the warranty. Conventions Text that appears bold italic and all in capitals such as LABEL refers to a key or an LED on the operation panel.

  • Page 5: Table Of Contents

    Contents 1. Overview and Specifications ............1 Overview ................1 Physical Characteristics ............. 2 Components ............... 3 Ribbon ................5 Installation Considerations ..........5 Interface Connections (Rear Panel) ........5 Switches and Sensors ............6 Operator Panel/Displays ............. 8 Specifications ..............10 2.
  • Page 6 Introduction ............... 39 Adjusting the Print Quality ..........40 Cleaning the Print Head, Platen and Rollers ....42 6. Troubleshooting ................45 Overview ................45 Initial Checklist ..............45 Error Signals ..............46 Troubleshooting Tables ............. 47 Appendix A Advanced Settings ............51 Appendix B Declaration of Conformity ..........

  • Page 7: Overview And Specifications

    Operation Manual 1. Overview and Specification Overview and Specifications 1.1 Overview The SATO M-8400RVe Printer Operation Manual provides informa- tion for installing and maintaining the M-8400RVe printer. Step-by- step maintenance instructions are included in this manual with typ- ical problems and solutions. It is recommended that you become familiar with each section in this manual before installing and main- taining the printer.

  • Page 8: Physical Characteristics

    1.2 Physical Characteristics Depth Width Height DIMENSIONS Width 280 mm Depth 438 mm Height 341 mm Weight 18 Kg POWER REQUIREMENTS Voltage 220 V (+/- 10 %) 50/60 Hz (+/- 1%) Power Consumption 50 Watts Idle 300 Watts Operating M8400RVe...

  • Page 9: Components

    RIBBON UNWIND SUPPLY MEDIA HOLDER RIBBON REWIND SPINDLE SIDE ACCESS DOOR LABEL ROLL RETAINER SENSORS AND SWITCHES Refer to Section 1.7 LCD DISPLAY HEAD LATCH PRINT HEAD ASSEMBLY OPERATOR PANEL PLATEN ROLLER LABEL SENSOR POWER ON/OFF POSITIONING ADJUSTMENT SWITCH M8400RVe...
  • Page 10 1. Overview and Specification Operation Manual POWER SUPPLY UNIT MAIN PC BOARD LCD BOARD LED BOARD (ON BACKSIDE OF PANEL) TEAR OFF LABEL COVER STEPPER MOTOR SHAFT TIMING BELTS M8400RVe...

  • Page 11: Ribbon

    1.4 Ribbon Use only SATO thermal transfer ribbons which were formulated expressly for use in all SATO printers. Use of other than approved ribbons may result in unsatisfactory print quality and/or damage to the print head and may void your warranty.

  • Page 12: Switches And Sensors

    45 feet of ribbon remains. This sensor is a motion detector that signals the printer when the ribbon supply is turning. This sensor is used for both the ribbon end and ribbon near end sensing. When error is displayed: Ribbon out, not turning. M8400RVe...
  • Page 13 Close by pushing down on the Media Hold Down is in the up position. All same green tab. printer operations stop and an error message is displayed on the LCD. M8400RVe...

  • Page 14: Operator Panel/Displays

    - bar position (+/- 3.75mm). PITCH POTENTIOMETER: Adjusts home position of the label(+/- 3.75mm). Affects stop position of label feed, print position, and dispense position. DISPLAY POTENTIOMETER: Used to adjust the lighting intensity (contrast) of the Display. M8400RVe...
  • Page 15 (ribbon out), or the LED blinks when ribbon is near end. LED, illuminated when there is a system fault such as an open ERROR print head. LED, illuminated when printer is ready to receive data. Turn ON LINE ON/OFF by toggling the LINE key. M8400RVe...

  • Page 16: Specifications

    External - up to 4MB S-RAM Card or up to 16MB Flash Card Interfaces ECP Parallel (IEEE 1284),Centronics Parallel,RS232C Standard (2400 – 19.200 Baud), RS232C Highspeed (9600 – 57.600 Baud), USB (12Mbit/s),LAN (TCP/IP protocol 10/100 Base T), Twinax/Coax,RS422/485. M8400RVe...
  • Page 17 110 - 240V +/- 10%, 50/60 Hz, 130W Environmen- Operating: +5 ~ +40°C, humidity 15 ~ 85% RH non-condensing Storage: -20 ~ +55°C, non-condensing Approvals C E, TÜV-GS, UL, CSA, Options Rotary Cutter, Dispenser, External Label Rewinder R400, Memory Expansion, Keyboard, Real Time Clock M8400RVe...
  • Page 18 1. Overview and Specification Operation Manual This page is intentionally left blank. M8400RVe...

  • Page 19: Printer Configuration

    To set the switches, first power the unit Off, then position the DIP switches. After placing the switches in the desired positions, power the printer back on. The switch settings are read by the printer electronics during the power up sequence. They will not become effective until the power is cycled. M8400RVe...

  • Page 20: Rs232 Transmit/Receive Setting

    Selects the number of stop bits to end each byte. DSW1 DSW1-4 SETTING 1 Stop Bit 2 Stop Bits Baud Rate Selection (DS1-5, DS1-6) Selects the data rate(bps) for the RS232 port. DSW1 DSW1-5 DSW1-6 SETTING 9600 19200 38400 57600 * Factory Default M8400RVe...
  • Page 21 Direct Therm Sensor Type Selection (DS2-2) Selects type of sensing. DSW2 DSW2-2 SETTING “I” Mark Head Check Selection (DS2-3) When selected, the printer will check for head elements that are electrically malfunctioned. DSW2 DSW2-3 SETTING Disabled Enabled * Factory Default M8400RVe...
  • Page 22 DSW2 DSW2-5 SETTING *OFF Single Job Multi Job- Protocol Control Code Selection (DS2-6 & DS2-7) Selects the command codes used for protocol control. DSW2 DSW2-6- DSW2-7 SETTING Reserved Standard Reserved Non - Std. * Factory Default M8400RVe...

  • Page 23: Selecting Protocol Control Codes

    7E Hex = ~ Cutter command 05 Hex 40 Hex = @ Get printer status, Bi-Com mode 18 Hex 21 Hex = ! Cancel print job, Bi Com mode Off-Line 40 Hex 5D Hex = ] Take printer Off-Line M8400RVe...
  • Page 24 2. Configuration Operation Manual Compatibility Mode Selection (DS2-8) Software command compatibility with earlier SATO model printers. DSW2 DSW2-8 SETTING Status 4 Compatibility Mode Selection (DS3-1 and DS3-2) Selects the operating mode of the printer. Batch/Continuous dis- ables the label sensors.
  • Page 25 Print Start Signal Selection (DS3-5) DSW3 DSW3-5 SETTING Disabled Enabled (Output on Pin 5) DSW3 DSW3-6 DSW3-7 SETTING *Off Type 4 *Off Type 3 Type 2 Type 1 (Output on Pin 6) * Factory Default M8400RVe...
  • Page 26 2. Configuration Operation Manual Repeat Print via External Signal (DSW3-8) DSW3 DSW3-8 SETTING Disabled Enabled (Output on Pin 7) Note: The DIP Switch functions listed incorporate the lat- est firmware revisions at the time of printing. * Factory Default. M8400RVe...

  • Page 27: External Connector Pin Assignments

    +5V for a true condition and 0V when a false condition exists. The maximum voltage that can be applied to these pins is +50V and the maximum current they can sink is 500 milliamps. M8400RVe...

  • Page 28: External Output Signal Types

    2.1.3 External Output Signal Types Pin 13 Vcc = +5V 1 K ohm, ¼W Signal Out Pin 1, 3 4 or 6 TYPE 1 20 milliseconds TYPE 2 TYPE 3 TYPE 4 Start Print End Print (Label Feed (Label Feed Stop) Stop) M8400RVe...

  • Page 29: Default Settings

    Enabled • External Signals: Disabled Software Default Settings M8400RVe stores the software settings upon receipt and uses them until they are again changed by receipt of a command con- taining a new setting. These settings are stored in non-volatile RAM and are not affected by powering the printer off. The printer may be reset to use the default software settings by depressing the LINE and FEED keys simultaneously while powering the printer on.

  • Page 30: Printer Adjustments

    2. Configuration Operation Manual 2.3 Printer Adjustments The LCD Panel on the M8400RVe printer is used in conjunction with the LINE and FEED switches by the operator to manually enter printer configuration settings. Many of the settings can also be con-...

  • Page 31: Print Darkness Setting

    This setting can be overridden by software. 2.3.4 Print Speed Adjustment There are five SPEED settings on the M8400RVe. Each setting is listed on the bottom line of the display. The current setting is indi- cated by a line under one of the speed settings.

  • Page 32: Pitch Offset And Direction

    2. Once the setting is correct, press the FEED key to accept the setting and advance to the CANCEL PRINT job display. 3. You may wish to check your settings by printing a test label after you have completed the adjustments to ensure that they are cor- rect. M8400RVe...

  • Page 33: Cancel Print Job

    If you wish to change any of the settings, you must enter the user mode again by simultaneously pressing FEED and LINE keys for more than one second. 2.3.7 Advanced Settings See Appendix A for advanced settings. Please not that you will need special instructions for some of these settings! M8400RVe...
  • Page 34 2. Configuration Operation Manual This page is intentionally left blank. M8400RVe...

  • Page 35: Connections

    2. Be sure to use a IEEE 1284 compatible cable. Connector: 36 PIN Amp Max. Cable length: 1,8 m Centronic 5 m IEEE 1284 Wire Connection Table for IEEE 1284 compatible cable: Host Printer Host Printer Strobe Error Init Select in Busy Select Shield Shield M8400RVe...

  • Page 36: Optional Interface (Rs-232C)

    2. Interface Cable The wire connection varies depending on the communication product. Prepare an appropriate cable for the communication protocol. Connector: DSUB-25S. Cable length: Less than 5 meters. ER Control Status 3/4 M8400RVe...

  • Page 37: Optional Interface (Usb)

    2. Interface Cable Please use a cross-cable when you connect one printer to one computer. If you connect a printer to a HUB, please use a straight cable. M8400RVe...
  • Page 38 3. Connections Operation Manual This page is intentionally left blank. M8400RVe...

  • Page 39: Media Loading

    The dull side of the ribbon should be facing down as it travels through the print head assembly. Step 5 Feed the leader portion of the ribbon through the print head assembly and up to the ribbon rewind spindle. M8400RVe...
  • Page 40 Ribbon Rewind Spindle Ribbon Unwind Spindle Head Assembly Step 7 Manually turn the rewind spindle to wrap the ribbon onto the core one to two turns to secure it. M8400RVe...

  • Page 41: Loading Labels Or Tags

    Step 4 If using roll labels or tags, load the roll onto the label supply spindle so that the printing side of the labels faces upwards as it unwinds from the roll. The labels should be wound face-in. Label Roll Retainer Label Hold Label Down Supply Spindle Label Guide M8400RVe...
  • Page 42 Step 12 Adjust the outside label edge guide until it touches the out- side edge of the label and tighten the thumb-screw. Make sure the labels are also touching the inside edge guides. M8400RVe...
  • Page 43 It is not covered by warranty. It is possible to delay such damage by always ensuring that the ribbon used is wider than the label stock. This will help to protect the print head from label edge damage. M8400RVe...
  • Page 44 4. Media Loading Operation Manual This page is intentionally left blank. M8400RVe...

  • Page 45: Cleaning And Maintenance

    Cleaning: Only solvent and other cleaning methods recommended by SATO should be used to periodically remove paper residue from the print head. Apply carefully with a cotton swab. Frequency of cleaning depends upon paper type and mechanical factors and should be completed at each ribbon change.

  • Page 46: Adjusting The Print Quality

    The printed images should not be too light, nor should the ink from the ribbon “bleed”. The edges of each image should be crisp and well defined. There are two methods for setting the print darkness on the SATO M8400RVe: Using the PRINT potentiometer adjustment on the operation panel.
  • Page 47 When printing a “ladder” bar-code, it is important to allow the head to cool sufficiently before stepping to the next position. If it does not have sufficient time to cool, the bar will “smear” on the trailing edge. M8400RVe...

  • Page 48: Cleaning The Print Head, Platen And Rollers

    Step 9 The head should be cleaned at least every time the rib- bon is changed and more often in harsh environments. Step 10 Apply SATO thermal print head cleaner to one of the cot- ton swabs. Step 11 The platen is the rubber roller directly below the print head.
  • Page 49 They should be cleaned of any residue or foreign material. Label Edge Guide Step 3 Repeat when necessary. The rollers and guides should be cleaned whenever foreign matter such as dust or adhesive is present. M8400RVe...
  • Page 50 The print head is spring-loaded and will automatically open as soon as the head latch is dis- engaged. Remove the ribbon. Step 4 Apply SATO Thermal Print Head Cleaner to a cotton swab. Step 5 Carefully insert the swab between the top and bottom portions of the sensor assembly.

  • Page 51: Troubleshooting

    Operation Manual 6. Troubleshooting Troubleshooting 6.1 Overview The design of the SATO M-8400RVe printer is based upon proven technology and reliable components. When a problem occurs, the solution can be easily traced using the troubleshooting tables in this section. This table list symptoms, probable causes, and suggested corrective actions.

  • Page 52: Error Signals

    Ribbon On Open/close Label Hold down Error Blinks Media Error 3 Short Media Error Open/Close Head Label Blinks Lever Ribbon None Ribbon Near Replace ribbon with full Blinks roll Line Blinks None Buffer Near Slow down transmis- Full sion rate M8400RVe...

  • Page 53: Troubleshooting Tables

    Replace/tighten timing belts Drive Image Voids Poor quality labels Use thermal transfer compatible ☺ stock ☺ Poor quality ribbons Use genuine SATO ribbons ☺ Ribbon not matched to label Check with media suppliers stock Damaged electronics Replace circuit board Damaged Platen...
  • Page 54 Adjust Ribbon Guide Plate adjusted Light Images Poor quality labels Use thermal transfer compatible ☺ stock ☺ Poor quality ribbons Use genuine SATO ribbons ☺ Low print head energy/dark- Adjust darkness control ness Head balance uneven Correct head balance ☺...
  • Page 55 Print head not connected Verify print head connector fully Image seated at head and main PCB ☺ Ribbon upside down Use genuine SATO ribbons No + 24 volt output Test power supply and replace if required Damaged print head Replace print head...
  • Page 56 6. Troubleshooting Operation Manual This page is intentionally left blank. M8400RVe...

  • Page 57: Appendix A Advanced Settings

    Operation Manual Appendix A Appendix A Advanced Settings M8400RVe...
  • Page 58 Appendix A Operation Manual M8400RVe...
  • Page 59 Operation Manual Appendix A M8400RVe...
  • Page 60 Appendix A Operation Manual This page is intentionally left blank. M8400RVe...

  • Page 61: Appendix B Declaration Of Conformity

    Operation Manual Appendix B Appendix B Declaration of Conformity M8400RVe...
  • Page 62 Appendix B Operation Manual This page is intentionally left blank. M8400RVe...

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