Support And Other Resources; Websites; Accessing Hewlett Packard Enterprise Support; Information To Collect - HP Edgeline EL1000 User Manual

Support and other resources

Websites

• Hewlett Packard Enterprise Information Library
• Hewlett Packard Enterprise Support Center
• Contact Hewlett Packard Enterprise Worldwide
• Subscription Service/Support Alerts
• Software Depot
• Customer Self Repair
• Insight Remote Support
• Serviceguard Solutions for HP-UX
• Single Point of Connectivity Knowledge (SPOCK) Storage compatibility matrix
• Storage white papers and analyst reports

Accessing Hewlett Packard Enterprise Support

• For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website:
http://www.hpe.com/assistance
• To access documentation and support services, go to the Hewlett Packard Enterprise Support Center
website:
http://www.hpe.com/support/hpesc

Information to collect

• Technical support registration number (if applicable)
• Product name, model or version, and serial number
• Operating system name and version
• Firmware version
• Error messages
• Product-specific reports and logs
• Add-on products or components
• Third-party products or components
Information to collect
• Technical support registration number (if applicable)
• Product name, model or version, and serial number
• Operating system name and version
• Firmware version
• Error messages
• Product-specific reports and logs
• Add-on products or components
• Third-party products or components
Support and other resources 57