Service and Support
Service and Support
HP Technology Services
HP Technology Services offers you technical consultants and support expertise to solve your most
complex infrastructure problems. We help keep your business running, boost availability, and avoid
Protect your business beyond warranty with HP Care Pack Services
When you buy HP Options, it's also a good time to think about what level of service you may need. HP Care
Pack services provide total technical support and expertise with committed response choices designed to
meet your specific IT and business need.
HP Foundation Care services deliver scalable reactive support-packages for HP industry-standard servers
and software. You can choose the type and level of service that is most suitable for your business needs.
New to this portfolio is HP Collaborative Support. If you are running business critical environments, HP
offers Proactive Care or Critical Advantage. These services help you deliver high levels of application
availability through a single point of contact, proactive service management and advanced technical
Here is the support service recommendation from the Foundation Care and Proactive Care portfolio. For
customized support service solution, HP can work with you to tailor a service solution for your unique
support requirements using broader services portfolio of Foundation Care and Proactive Care.
Recommended HP Care Pack Services for optimal satisfaction with your HP product
3-Year HP 24x7 4 hour Response, Proactive Care
Helps optimize your systems and delivers high levels of application availability through proactive service
management and advanced technical response. You will work with a single point of contact, aTechnical
Manager who will own your logged call and issue from end to end until resolved, accessing the resources
that you need to resolve all issues and help minimize downtime.
3-Year HP 24x7 4 hour Response, HP Collaborative Support
Provides problem resolution support across the stack of HW, firmware, and HP and 3rd party SW. In case
the issue is with 3rd party SW, HP does known issue resolution. If HP cannot solve the issue, it will contact
the third-party vendor and create a problem incident on your behalf
HP Installation of ProLiant Add On Options Service
This easy-to-buy, easy-to-use HP Care Pack service helps ensure that your new HP hardware or software is
installed smoothly, efficiently, and with minimal disruption of your IT and business operations
DA - 13587 Worldwide — Version 25 — November 15, 2013
HP PCIe IO Accelerators for ProLiant Servers