Troubleshooting - Elan VIA!4.0-EM Installation Manual

VIA!4.0-EM/VIA!7.0-EM/VIA!10.0-EM

5. Troubleshooting

General
Symptom
Unit will not activate/turn-on
when screen is touched
Unit will activate but no
IR control of sources and/or
multi-room controller
Unit will activate, but displays
"UNPROGRAMMED"
Video
Symptom
No video displayed when
TV or Camera Icon touched
Incorrect camera or video
source displayed
Page 38
Cause
No power supply connected
Incorrect power supply
Power supply defective
Incorrect power connections
Incorrect IR connections
Incorrect or missing IR/RS232
commands in VIA!TOOLS
Does not contain a VIA!TOOLS
program
Cause
Video cables not connected
or incorrectly connected
Video In/Out connected
backwards
Video source turned off
Source's video output(s)
incorretly connected
Incorrect or missing IR/RS232
commands in VIA!TOOLS
© ELAN Home Systems 2007 • All rights reserved.
E L A N H O M E S Y S T E M S
Solution
Connect Power Supply
Use PWR1, PWR4, or PWR10
16VDC Power Supply
With a multimeter, test for
16VDC
Correct Connections
Correct Connections
Use talk-back IR emitter or IR
activity LED to verify IR signal
Verify commands in VIA!TOOLS
Download to unit with VIA!TOOLS
setup software
Solution
Verify video connections
Connect properly
Turn on source
Connect properly
Verify IR commands in VIA!TOOLS