7-2. Steps To Take In An Emergency; If Your Vehicle Needs To Be Towed - Toyota PRIUS Owner's Manual

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7-2. Steps to take in an emergency

If your vehicle needs to be towed

If towing is necessary, we recommend having your vehicle
towed by any authorized Toyota dealer or repairer, or another
duly qualified and equipped professional or commercial towing
service, using a wheel-lift type truck or flatbed truck.
Use a safety chain system for all towing, and abide by all state/
provincial and local laws.
Situations when it is not possible to be towed by another vehicle
In the following situations, it is not possible to be towed by another
vehicle using cables or chains, as the front wheels may be locked due
to the parking lock. Contact any authorized Toyota dealer or repairer,
or another duly qualified and equipped professional or commercial
towing service.
● There is a malfunction in the shift control system. (→P. 262, 602)
● There is a malfunction in the immobilizer system. (→P. 88)
● There is a malfunction in the smart entry & start system. (→P. 640)
● The 12-volt battery is discharged. (→P. 643)
Situations when it is necessary to contact dealers before towing
The following may indicate a problem with your hybrid transmission.
Contact any authorized Toyota dealer or repairer, or another duly
qualified and equipped professional or commercial towing service
before towing.
● The hybrid system warning message is displayed and the vehicle
does not move.
● The vehicle makes an abnormal sound.
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