Steps To Take In An Emergency; If Your Vehicle Needs To Be Towed - Toyota PRIUS PRIME 2019 Manual

If your vehicle needs to be towed

If towing is necessary, we recommend having your vehicle
towed by your Toyota dealer or commercial towing service,
using a wheel-lift type truck or flatbed truck.
Use a safety chain system for all towing, and abide by all state/
provincial and local laws.
Situations when it is not possible to be towed by another vehicle
In the following situations, it is not possible to be towed by another
vehicle using cables or chains, as the front wheels may be locked due
to the parking lock. Contact your Toyota dealer or commercial towing
service.
● There is a malfunction in the shift control system. (P. 335, 676)
● There is a malfunction in the immobilizer system. (P. 81)
● There is a malfunction in the smart key system. (P. 697)
● The 12-volt battery is discharged. (P. 701)
Situations when it is necessary to contact dealers before towing
The following may indicate a problem with your hybrid transmission.
Contact your Toyota dealer or commercial towing service before tow-
ing.
● The hybrid system warning message is displayed and the vehicle
does not move.
● The vehicle makes an abnormal sound.
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8-2. Steps to take in an emergency

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