Troubleshooting - AT&T DEFINITY User Manual

Problem
A feature doesn't work as
noted in the guide.
There are no feature
access codes written in the
appropriate blanks in this
guide.
Problem
There's no dial tone.

Troubleshooting

1 Reread the procedure and try again.
2
For many features you must lift the handset
before you can use the feature.
3
Check with your system manager to be sure
this feature is administered on your voice
terminal.
4
You may have an older version of the System
85 software so some features may work
differently from the procedures described in
this guide.
See your system manager for a list of feature
access codes for features assigned to your voice
terminal. Then, write the codes in this guide.
1
Check with your system manager to be sure
your voice terminal is administered correctly.
2
Make sure the handset and line cords at your
voice terminal are securely connected at both
ends.
3 Press [ ] . If the green light next to [
Test
does not go on or flashes rather than goes on
steadily, the voice terminal is not
communicating with the PBX.
4
Find a working voice terminal of the same type
as your own. Unplug this voice terminal from
its wall jack. Plug your voice terminal into
that jack and check if it gets dial tone.
5
If your voice terminal still does not work, plug
the working voice terminal (of the same type)
into your modular wall jack. If the working
voice terminal has dial tone, your own voice
terminal is faulty. See your system manager.
Solution
Solution
Test
]
44