AT&T Definity 8434 User Manual
Communications system and voice terminal
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Summary of Contents for AT&T Definity 8434
- Page 1 AT&T ® DEFINITY Communications System Generic 1, Generic 3, and System 75 8434 Voice Terminal User's Guide...
- Page 2 NOTICE While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, AT&T can assume no responsibility for any errors. Changes or corrections to the information contained in this document may be incorporated into future issues. TO ORDER COPIES OF THIS DOCUMENT Contact: AT&T Customer Information Center...
- Page 3 YOUR RESPONSIBILITY FOR YOUR SYSTEM´S SECURITY You are responsible for the security of your system. AT&T does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or facilities accessed through or connected to it. AT&T will not be responsible for any charges that result from such unauthorized use.
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Page 4: Table Of Contents
Your 8434 Voice Terminal A Quick Look at the Features Voice Features Display Features and Features Used with the Softkeys How to Use the Features General Instructions Conventions Used in The Following Procedures Troubleshooting (Later in This Guide) Quick Reference Lists (At the Back of This Guide) Using the Display, Softkeys and Display Control Buttons Entering Softkey Mode and Viewing the Three Feature Option Screens... - Page 5 Speakerphone Test Transfer Display Feature Procedures Call Information Exit (Normal) Inspect Message Retrieval Normal (Exit) Time/Date Timer Tones and Their Meanings Ringing Tones Feedback Tones Troubleshooting Key Words to Know Quick Reference Lists...
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Page 6: Your 8434 Voice Terminal
Your 8434 Voice Terminal The 8434 voice terminal is designed so you can conveniently use the many features of the AT&T DEFINITY® Communications System Generic 1 or Generic 3 and System 75. Familiarize yourself with your voice terminal, shown in Figure 1 below and explained on the following pages. - Page 7 Starting with the display at the top of Figure 1 and continuing clockwise: Display 24 Call appearances/ feature buttons Line jack (on back of voice terminal) Speakerphone/headset adapter jack (on back of voice terminal) Message light Dial pad Hold/Ring button Speaker/Reset Spkr button Handset jack...
- Page 8 Drop button Test button Conference button Shift button Transfer button Volume control button 10 Call appearances/ feature buttons For disconnecting from a call or dropping the last party added to a conference call. When the voice terminal is initially powered up, the green light next to [ Test PBX is not (or not yet) operational.
- Page 9 Handset Display control buttons Softkeys A handset is provided for placing and receiving calls. (The handset is also known as the receiver.) In most cases, you must lift the handset (go off-hook) or activate the speaker or speakerphone before you can use a feature.
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Page 10: A Quick Look At The Features
A Quick Look at the Features Here are brief descriptions of both voice features and display features that can be used with the 8434 voice terminal. Each description includes what each feature does and how you might want to use it. Note: You will automatically have the following features on your voice terminal: Conference, Drop, Hold, Message, Mute, Select Ring, Test, and Transfer voice features and Normal Mode/the Exit feature (labeled [... - Page 11 Call Coverage/Consult Provides automatic redirection of certain calls to your voice terminal for answering. (Your system manager determines which calls will be sent to you.) Use to answer calls for other extensions for whom you provide coverage. Note: If you are a covering user, you can use the Consult feature, after answering a coverage call, to call the principal (the person for whom you are answering calls) for private consultation.
- Page 12 Message Your Message light goes on when a caller has left a message for you. You can then follow your system manager’s local message retrieval procedures to get your message. Mute Allows you to turn off the microphone of the built-in speakerphone or the handset.
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Page 13: Display Features And Features Used With The Softkeys
Display Features and Features Used with the Softkeys Note: Besides the display features listed and described below, you may also be able to use up to 15 additional features accessed with the softkeys and display control buttons. Your system manager can tell you which softkey features are available to you. -
Page 14: How To Use The Features
How to Use the Features The procedures which appear in the sections, Voice Feature Procedures and Display Feature Procedures, give short, step-by-step instructions for using each feature. For your convenience, the features in each section are listed alphabetically. General Instructions Use the following special instructions for operating your voice terminal. -
Page 15: Conventions Used In The Following Procedures
Conventions Used in The Following Procedures xxxxx ] and Feature Feature xxxxx LWC CnLWC Cnslt AutCB Timer [feedback tones] Troubleshooting (Later in This Guide) Later in this guide you will find a short section on troubleshooting. Use the procedures listed in that section if you have problems in using your voice terminal. Quick Reference Lists (At the Back of This Guide) At the back of this guide is a set of quick reference lists. -
Page 16: Using The Display, Softkeys And Display Control Buttons
Using the Display, Softkeys and Display Control Buttons The following information will help you use the display, the softkeys, and the display control buttons. The softkeys are the five keys labeled with arrows display. The four display control buttons, labeled [ and [ ] are located under the softkeys. - Page 17 The second line on each feature option screen shows the features you can access. To use any of these features, you must press the softkey below the feature name. For example, on the feature option screen shown on the previous page, you can leave a message for another extension to call you back by pressing the softkey below LWC (the Leave Word Calling feature).
- Page 18 Other Softkey Features That May Be On Your Display Figure 3 shows the 15 default softkey features, those features that can be accessed with the softkeys when the voice terminal is initially installed. However, if the voice terminal is connected to a DEFINITY G3V3 (or later) switch, the system manager may substitute other softkey features in their place.
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Page 19: Using The Softkeys To Activate A Feature
Using the Softkeys to Activate a Feature Your display and softkeys allow you to access up to 15 switch-related features. For example, you may want to use the Priority Calling feature to call another extension with a distinctive 3-burst ring. You can activate this feature with the softkeys in the following way: To access a feature with the softkeys (Priority... -
Page 20: Voice Feature Procedures
Resetting the Speakerphone with the Softkeys (When Powering Up the Voice Terminal) When you first power up the voice terminal, the following display appears. Begin When you reset the speakerphone on your voice terminal, you hear a set of tones as the speakerphone performs an acoustic test of the environment. -
Page 21: Voice Feature Procedures
Voice Feature Procedures Handset and Speaker When placing calls or using the voice features, you have the option of doing so by lifting the handset or by pressing [ Speakerphone feature, pressing [ microphone so you can place and answer calls without lifting the handset. Abbreviated Dialing (AD) Note: Before you can use this feature, AD buttons must first be assigned by your system manager. - Page 22 To place an AD call To program/reprogram an outside number, extension, or feature access code into a personal list Press [ ] and then press the softkey below Prog Menu or, if Prog is not available on your display, press [ Program or Dial AD Program access code Press [...
- Page 23 To place a call using an AD list button or code Dial list item (1, 2, 3... ) Dial number you want to store (up to 24 digits) Note: You may also be able to use the softkeys to add special functions such as Pause, Mark, Suppress, or Wait into the programmed telephone numbers.
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Page 24: Automatic Callback
Automatic Callback You can access this feature with the softkeys only if the feature’s abbreviation, AutCB, appears on the second line of one of the feature option screens. To automatically place another call to an extension that was busy, did not anser, or returned a call waiting ringback tone To cancel Automatic... -
Page 25: Bridging/Manual Exclusion
Bridging/Manual Exclusion You can access the Manual Exclusion feature with the softkeys only if the feature's abbreviation, Excl, appears on the second line of one of the feature option screens. To answer a bridged call To use Manual Exclusion to prevent other bridged terminals from entering a call (on a per call basis) Call Coverage/Consult... -
Page 26: Call Forwarding All Calls
To use the Consult feature to talk privately with a coworker after answering a redirected call Call Forwarding All Calls You can access this feature with the softkeys only if the feature’s abbreviation, CFrwd, appears on the second line of one of the feature option screens. To temporarily redirect all calls to an extension or outside number of your... - Page 27 To cancel Call Forwarding Call Park You can access this feature with the softkeys only if the feature’s abbreviation, CPark, appears on the second line of one of the feature option screens. To park a call at your extension (for retrieval at any extension) To retrieve a parked call from any extension...
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Page 28: Call Pickup
Call Pickup You can access this feature with the softkeys only if the feature’s abbreviation, CPkUp, appears on the second line of one of the feature option screens. To answer a call placed to a member of your pickup group when your voice terminal is idle Conference To add another party to a... -
Page 29: Drop
To drop the last party added to a conference call Drop To disconnect from a normal call and obtain dial tone without hanging up the handset Handset Volume To raise or lower the receive level volume of the handset 1 Press [ Drop Last party you added is dropped •... -
Page 30: Hold
H o l d To put a call on hold while you answer another call, make a call, or perform some other task Note: The light beside ] must be off. Shift To answer a new call while active on another To return to held call Intercom (Automatic/Dial) You can access these features with the softkeys only if the feature’s abbreviation,... -
Page 31: Last Number Dialed
To dial a call to a member of your Dial Intercom group To answer any intercom call Last Number Dialed You can access this feature with the softkeys only if the feature’s abbreviation, Last, appears on the second line of one of the feature option screens. To automatically redial the last number you dialed (up to 24 digits) -
Page 32: Leave Word Calling (Lwc)
Leave Word Calling (LWC) You can access this feature with the softkeys only if the feature’s abbreviation, LWC (for Leave Word Calling) or CnLWC (for Cancel Leave Word Calling), appears on the second line of one of the feature option screens. To leave a message after dialing an extension (when your call is not... -
Page 33: Message
Message To retrieve a message when your Message light is on Mute Note: When you are talking on the handset, the Mute feature affects the microphone associated with the handset rather than the speakerphone. This feature has no effect on an external speakerphone attached to your voice terminal. -
Page 34: Priority Calling
Priority Calling You can access this feature with the softkeys only if the feature’s abbreviation, PCall, appears on the second line of one of the feature option screens. To place a priority call (3-burst ring) To change a regular call into a priority call (when you hear a call waiting ringback tone) -
Page 35: Reset Speakerphone
Reset Speakerphone You can adjust the speakerphone to the surrounding room acoustics to provide optimal performance. Use the Reset Speakerphone feature in the following ways: Whenever you move your voice terminal to another place (even in the same room) • •... -
Page 36: Select Ring (And Ringer Volume)
To adjust the speakerphone to the surrounding room acoustics Select Ring (and Ringer Volume) To select a personalized ring While on-hook, press [ Red light next to [ • Press [ Speaker Red light next to [ • Red light next to [ •... -
Page 37: Send All Calls
To adjust ringer volume if necessary (speaker is not active) Send All Calls You can access this feature with the softkeys only if the feature’s abbreviation, SAC, appears on the second line of one of the feature option screens. To send all calls (except priority calls) immediately to coverage (If your system manager... -
Page 38: Speaker
Speaker Note: Your voice terminal is set for either the Speaker (listen-only) or the Speakerphone (listen and talk) function. Check with your system manager to see which of these two features you can use. You can use the Reset Speakerphone feature only if your voice terminal is set for Speakerphone (listen and talk). -
Page 39: Speakerphone
To mute the microphone associated with the handset so the other party cannot hear you To activate the speaker while using the handset To end a call (while the handset is on-hook and only the speaker is active) Speakerphone Note: If you are uncertain whether your voice terminal is set for the Speaker (listen-only) feature or the Speakerphone (listen and talk) feature, check with your system manager. - Page 40 To prevent the other party from hearing you To change from speakerphone to handset To change from handset to speakerphone To end a call The display shows • SPEAKER (There are eight possible volume settings. On the display, one arrow is the lowest setting, and eight arrows is the highest setting.) Note: The Volume control does not affect an external speakerphone attached to your voice terminal.
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Page 41: Test
Test To test the lights and the display on your voice terminal Transfer To send present call to another extension or outside number 1 While on-hook or off-hook, press and hold [ Green light next to [ • Note: If the green light next to [ rather than goes on steadily, it means the voice terminal is not communicating with the PBX. -
Page 42: Display Feature Procedures
Display Feature Procedures This section includes the procedures for the display features you may use with the 8434 voice terminal. However, note that the display, along with the softkeys and display control buttons, can also be used for accessing up to 15 softkey features. For procedures on using the display and softkeys and a list of the features that can be accessed with the softkeys, see “Using the Display, Softkeys, and Display Control Buttons”... -
Page 43: Exit (Normal)
place a call to the name shown Exit (Normal) To exit any display feature and return to normal display Inspect You can access this feature with the softkeys only if the feature’s abbreviation, Inspt, appears on the second line of one of the feature option screens. Note: If you are currently on a call and a new call comes in, the display automatically shows you information on the new call. -
Page 44: Message Retrieval
Message Retrieval To see your messages when your Message light is on (while on-hook, off-hook, or on a call) To return a call to message sender To erase a message To see a coworker’s messages (can be during call with coworker) Note: You must first be designated as a systemwide message... -
Page 45: Normal (Exit)
Normal (Exit) To exit any display feature and return to normal display Stored Number You can access this feature with the softkeys only if the feature’s abbreviation, View, appears on the second line of one of the feature option screens. To view a number stored on an AD button To see the number stored... -
Page 46: Time/Date
To see the number you last dialed Time/Date You can access this feature with the softkeys only if the feature’s abbreviation, TmDay, appears on the second line of one of the feature option screens. To see date and time Timer You can access this feature with the softkeys only if the feature name, Timer, appears on the second line of one of the feature option screens. -
Page 47: Tones And Their Meanings
Tones and Their Meanings Ringing tones are produced by an incoming call. Feedback tones are those which you hear through the handset (receiver) or the speaker. Ringing Tones 1 ring — A call from another extension. • 2 rings — A call from outside or from the attendant. •... -
Page 48: Troubleshooting
Problem A feature doesn’t work as noted in this guide. There are no feature access codes written in the appropriate blanks in this guide. Problem There’s no dial tone. Troubleshooting Solution 1 Reread the procedure and try again. 2 For many features you must lift the handset before you can use the feature. - Page 49 Problem The telephone doesn’t ring. The lights do not go on next to the buttons. System 75 Version Notes If you have Version 1 or 2 of System 75, some features may work a little differently than noted in this guide. The following list explains the slight differences in these procedures.
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Page 50: Key Words To Know
Key Words to Know access code See feature access code. activate To begin or turn on the operation of a feature. attendant The person who handles incoming and outgoing calls at the main console. AUDIX Audio Information Exchange, an optional voice mail and message service which provides coverage for calls to you by recording callers’... - Page 51 handset The handheld part of the voice terminal which you pick up, talk into, and listen from. Also known as the receiver. message retriever A person authorized by the system manager to retrieve messages for other users. off-hook When the handset is removed from the cradle (for example, when you lift the handset to place or answer a call) or when the speakerphone is turned on.
- Page 52 stored number A telephone number which has been programmed and stored as a 1-, 2-, or 3-digit list item for use with Abbreviated Dialing. It can be a complete or partial telephone number, an extension number, or a feature or trunk code. Once programmed, a number can be accessed by first dialing the list, then the list item digit(s) under which it is stored.
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Page 53: Quick Reference Lists
Quick Reference Lists Feature Access Codes Feature ABBREVIATED DIALING List 1 List 2 List 3 Program CALL FORWARDING- BUSY DON’T ANSWER Cancel CALL FORWARDING- FOLLOW ME Cancel Code LAST NUMBER DIALED LEAVE WORD CALLING PRIORITY CALLING Feature Code CALL PARK Answer Back CALL PICKUP Cancel... -
Page 54: Trunk Codes
Trunk Codes Code Description Miscellaneous Extension Description Message Attendant AUDIX Abbreviated Dialing Personal List 1 Personal List 2 Personal List 3 Item N o . Name • You may have as many as 3 personal lists, and each list can have either 5 or 10 items;...
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