Transit Connect () Long Wheelbase Double Cab In Van/Long Wheelbase Van/Short Wheelbase Double Cab In Van/Short Wheelbase Van, Short Wheelbase Kombi/Kombi Baselong Wheelb - Ford Transit Connect 2013 Owner's Manual

Before making a call:
• If you do not cancel the call and SYNC
makes a successful call, an
introductory message plays for the
emergency operator. After this
message, there is hands-free
communication between your vehicle's
occupants and the operator.
• The system provides a short window
of time (approximately 10 seconds) to
cancel the call. If you do not cancel the
call, the system attempts to dial 112.
• The system plays a message letting
you know when it attempts to make an
emergency call. You can cancel the call
by selecting the relevant icon in the
display or by pressing the hang up
button on your cell phone.
During a call:
• Emergency assistance uses your
vehicle GPS or cellular network
information when available to
determine the most appropriate
language to use. It alerts the
emergency operator of the crash and
delivers the introductory message. This
may include your vehicle GPS
coordinates.
• The language the system uses to
interact with the occupants of your
vehicle may differ from the language
used to deliver information to the
emergency operator.
• After the delivery of the introductory
message the voice line opens so that
you can speak hands-free with the
emergency operator.
• When the line is connected, you must
be prepared to provide your name,
phone number and location
information immediately.

Transit Connect () Long Wheelbase Double Cab in Van/Long Wheelbase Van/Short Wheelbase Double Cab in Van/Short Wheelbase Van, Short Wheelbase Kombi/Kombi BaseLong Wheelb

SYNC
Note: While the system provides
information to the emergency operator, the
system plays a message letting you know
it is sending important information. It then
lets you know when the line is open to start
hands-free communication.
Note: During an emergency assistance call,
an emergency priority screen appears which
contains vehicle GPS coordinates when
available. These coordinates match the
information provided to the emergency
operator in the introductory message.
Note: The emergency operator may also
receive information from the cellular
network such as cell phone number, cell
phone location and cell phone carrier name
independent from SYNC emergency
assistance.
Emergency assistance may not work if:
• Your cell phone or emergency
assistance hardware sustains damage
in the crash.
• The vehicle battery or the system has
no power.
• A crash ejects your cell phone from
your vehicle.
• You do not have a valid and registered
SIM card with credit in your cell phone.
• You are in a European country or region
where the SYNC emergency assistance
cannot place the call. Visit the regional
Ford website for details.
Important Information about the
Emergency Assistance Feature
Emergency assistance does not currently
call emergency services in the following
markets: Albania, Belarus, Bosnia and
Herzegovina, Macedonia, Netherlands,
Ukraine, Moldova and Russia.
Visit the regional Ford website for latest
details.
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