Ford Transit Connect 2013 Owner's Manual page 264

Issue
You may not be saying
the name exactly as the
system saved it.
The system may not be
reading the name the
same way you are saying
it.
You may be using the
wrong voice commands.
SYNC does not
understand or is You may not be saying
calling the the name exactly as the
wrong contact system saved it.
when I want to
make a call.
Contacts in your phone-
book may be very short
and similar or they may
contain special charac-
ters.
Your phonebook
contacts may be in
capital letters.
Transit Connect () Long Wheelbase Double Cab in Van/Long Wheelbase Van/Short Wheelbase Double Cab in Van/Short Wheelbase Van, Short Wheelbase Kombi/Kombi BaseLong Wheelbase Ko
SYNC
Voice command issues
Possible cause
262
Possible solution
Say the song or artist exactly as the system
saved it. If you say, "Play Artist Prince", the
system does not play music by Prince and
the Revolution or Prince and the New
Power Generation.
Make sure you are saying the complete title
such as "California remix featuring Jennifer
Nettles".
If the song titles are in capital letters, you
have to spell them. LOLA requires you to
say "L-O-L-A".
Do not use special characters in the title,
as the system does not recognize them.
Review the cell phone voice commands at
the beginning of the cell phone section.
You can also use the cell phone and media
suggestion lists to get a list of possible
suggestions when the system cannot fully
understand you. See Using Voice Recog-
nition (page 238).
Make sure you are saying the name exactly
as the system saved it. For example, if the
contact name is Joe Wilson, say "Call Joe
Wilson".
The system works better if you list full
names such as "Joe Wilson" rather than
"Joe".
Do not use special characters such as 123
or ICE as the system does not recognize
them.
If the contacts are in capital letters, you
have to spell them. JAKE requires you to
say "Call J-A-K-E".