Ford Transit Connect 2013 Owner's Manual page 261

Issue
The system
says "Phone-
book down-
loaded" but my Limitations on your cell
SYNC phone- phone's capability.
book is empty or
is missing
contacts.
This is a cell phone-
dependent feature.
I am having
trouble
connecting my
Possible cell phone
cell phone to
malfunction.
SYNC.
This is a cell phone-
Text messaging
dependent feature.
is not working
Possible cell phone
on SYNC.
malfunction.
Transit Connect () Long Wheelbase Double Cab in Van/Long Wheelbase Van/Short Wheelbase Double Cab in Van/Short Wheelbase Van, Short Wheelbase Kombi/Kombi BaseLong Wheelb
SYNC
Cell phone issues
Possible cause
259
Possible solution
Try pushing your phonebook contacts to
SYNC by selecting the option to add.
If the missing contacts are stored on your
SIM card, try moving them to your cell
phone's memory.
Remove any pictures or special ring tones
associated with the missing contact.
You must switch on your cell phone and
the automatic phonebook download
feature on SYNC.
Check your cell phone's compatibility.
Try switching off your cell phone, resetting
it or removing the battery, then trying again.
Try deleting your device from SYNC and
deleting SYNC from your device, then trying
again.
Always check the security and auto accept
prompt settings relative to the SYNC
Bluetooth connection on your cell phone.
Update your cell phone's firmware.
Switch off the auto download setting.
Check your cell phone's compatibility.
Try switching off your cell phone, resetting
it or removing the battery, then trying again.