Ford Transit Connect 2013 Owner's Manual page 263

Issue
Your music files may not
contain the correct artist,
song title, album or genre
information.
SYNC does not
recognize music
The file may be
that is on my
corrupted.
device.
The song may have
copyright protection that
does not allow it to play.
When I connect
my iPhone or
iPod Touch
through the
USB and
This is a device limitation.
Bluetooth Audio
at the same
time, I some-
times do not
hear any sound.
Issue
SYNC does not
understand
what I am
You may be using the
saying.
wrong voice commands.
You may be speaking too
soon or at the wrong
time.
SYNC does not You may be using the
understand the wrong voice commands.
name of a song
or artist.
Transit Connect () Long Wheelbase Double Cab in Van/Long Wheelbase Van/Short Wheelbase Double Cab in Van/Short Wheelbase Van, Short Wheelbase Kombi/Kombi BaseLong Wheelb
SYNC
USB and media issues
Possible cause
Voice command issues
Possible cause
261
Possible solution
Make sure that all song details are popu-
lated.
Try replacing the corrupt file with a new
version.
Some devices require you to change the
USB settings from mass storage to media
transfer protocol class.
From the iPhone or iPod Touch music now
playing screen, select the audio device
airplay icon at the very bottom of your
iPhone or iPod Touch screen.
To listen to the iPhone or iPod Touch
through Bluetooth Audio, select SYNC.
To listen to the iPhone or iPod Touch
through USB, select Dock Connector.
Possible solution
Review the cell phone voice commands
and the media voice commands at the
beginning of their respective sections.
Refer to the audio display during an active
voice session to find a list of voice
commands there.
The microphone for the system is either in
your rear view mirror or in the headliner just
above the windshield.
Review the media voice commands at the
beginning of the media section.