Ford Transit Connect 2013 Owner's Manual page 262

Issue
This is a cell phone-
dependent feature.
Audible text
messages do
not work on my
cell phone.
This is a cell phone limita-
tion.
Issue
I am having
trouble Possible device malfunc-
connecting my tion.
device.
SYNC does not
recognize my
This is a device limitation.
device when I
start my vehicle.
This is a device-
Bluetooth audio
dependent feature.
does not
The device is not
stream.
connected.
Transit Connect () Long Wheelbase Double Cab in Van/Long Wheelbase Van/Short Wheelbase Double Cab in Van/Short Wheelbase Van, Short Wheelbase Kombi/Kombi BaseLong Wheelbase Ko
SYNC
Cell phone issues
Possible cause
USB and media issues
Possible cause
260
Possible solution
Your cell phone must support downloading
text messages through Bluetooth to receive
incoming text messages.
Access the text messaging menu of SYNC
to see if your cell phone supports the
feature. Press the PHONE button and then
scroll and select the option for text
messaging, then press OK.
Because each cell phone is different, refer
to your device's manual for the specific cell
phone you are pairing. In fact, there can be
differences between cell phones due to
brand, model, service provider and software
version.
Possible solution
Try switching off the device, resetting it or
removing the battery, then trying again.
Make sure you are using the manufacturer's
cable.
Make sure correctly insert the USB cable to
the device and your vehicle's USB port.
Make sure that the device does not have
an auto-install program or active security
settings.
Make sure you are not leaving the device in
your vehicle during very hot or cold
temperatures.
Make sure you connect the device to SYNC
and press play on your device.