Yealink VC400 User Manual
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Yealink VC400 User Manual

Yealink VC400 User Manual

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Summary of Contents for Yealink VC400

  • Page 2: Declaration Of Conformity

    LTD. declares that this phone is in conformity with the essential requirements and other relevant provisions of the CE, FCC. You can find the CE and FCC information from the label on the back of the VC400 Codec. Statements of compliance can be obtained by contacting support@yealink.com.

  • Page 3: Weee Warning

    Customer Feedback We are striving to improve our documentation quality and we appreciate your feedback. Email your opinions and comments to DocsFeedback@yealink.com.
  • Page 4 Yealink VC400 video conferencing system firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license.

  • Page 5: In This Guide

    About This Guide About This Guide Thank you for choosing the Yealink VC400 full HD video conferencing system. It supports 1080P full-HD video conferencing and includes outstanding features such as good compatibility, easy deployment and intelligent network adaptability. This makes it the perfect choice for SMEs.

  • Page 6: Changes For Release 22, Guide Version 22.5

    User Guide for the VC400 Video Conferencing System Changes for Release 22, Guide Version 22.5 The following sections are new for this version: Remote Control via Web User Interface on page  Meeting Blacklist on page  USB Configuration on page ...

  • Page 7: Changes For Release 20, Guide Version 20.1

     Major updates have occurred to the following sections: VCC18 HD Camera on page  VCR10 Remote Control on page  Installing the VC400 Video Conferencing System on page  Audio Setting on page  Far-end Camera Control on page ...
  • Page 8 User Guide for the VC400 Video Conferencing System viii...

  • Page 9: Table Of Contents

    Remote Control ......................... 19 Documentations ........................20 Getting Started ................ 23 System Installation ........................ 23 Installing the VC400 Video Conferencing System ............. 24 Installing the Camera ......................25 Installing Batteries for the Remote Control ............... 27 Connecting the CPE80 Expansion Microphone ..............28 Powering the System On or Off ....................
  • Page 10 User Guide for the VC400 Video Conferencing System Site Name .......................... 45 Language ........................... 46 Time & Date ........................48 Key Tone ..........................50 Website Snapshot ......................51 Volume Settings ........................ 52 Meeting Password ......................54 Meeting Whitelist ......................55 Meeting Blacklist .......................

  • Page 11: Table Of Contents

    Table of Contents Using Cloud Platform ............127 Using the Yealink Cloud Platform ..................127 Dialing Yealink Cloud Numbers ..................127 Using the StarLeaf Cloud Platform ..................128 Dialing StarLeaf Cloud Numbers ..................129 Joining the StarLeaf Meeting ................... 129 Using the Zoom Cloud Platform ..................
  • Page 12 User Guide for the VC400 Video Conferencing System...

  • Page 13: Overview

    The following items are included in your package. If you find that anything is missing, contact your system administrator. We recommend that you use the accessories provided or approved by Yealink. The use of Note unapproved third-party accessories may result in reduced performance.
  • Page 14 User Guide for the VC400 Video Conferencing System VCP40 Video Conferencing Phone  L-Bracket (for installing the camera)  Camera Mounting Accessories  VCR10 Remote Control  AAA Batteries×2  Power Adapter ...

  • Page 15: Optional Accessory

    Overview Cables  Velcro×2  Cable Ties×7  Quick Start Guide  Check the list before installation. If you find that anything is missing, contact your system administrator. Optional Accessory The following item is optional. You should purchase it separately if necessary. The CPE80 expansion microphone is used for expanding the audio pickup range.

  • Page 16: System Component Instructions

    It supports 16:9 and 4:3 aspect ratios. It can be compatible with different audio output devices, and can adapt to the display devices automatically. You do not need to change the VC400 codec once it has been installed properly in your environment.
  • Page 17 Overview VC400 codec front panel VC400 codec back panel Port Name Description Power Button Powers the system on or off. ① Indicates different system statuses. For more information, ② LED Indicator refer to LED Instructions on page 17. Inserts a USB flash drive to one of the two USB port for storing screenshots, recording videos or capturing packets.

  • Page 18: Vcc18 Hd Camera

    DC19V ⑫ ⑬ Reset Key Resets the system to factory defaults. Allows you to connect a universal security cable to VC400 codec, so you can lock it down. The system cannot be ⑭ Security Slot removed when locked. VCC18 HD Camera The VCC18 HD camera supports 18x optical zoom, white balance and automatic gain.
  • Page 19 Indicates different system statuses. For more information, ① LED Indicator refer to LED Instructions on page 17. The back of VCC18 HD camera Port Name Description Connects to the Camera port on the VC400 codec using a ② Camera DVI cable.

  • Page 20: Vcp40 Video Conferencing Phone

    (± 100 degrees range), tilted (± 30 degrees range). Infrared Sensor The infrared sensor is located within the Yealink logo. Aim the remote control at the camera IR sensor to operate the unit. VCP40 Video Conferencing Phone The VCP40 video conferencing phone supports 360-degree audio pickup to achieve ultra-HD voice.
  • Page 21 Overview Connect the VCP40 phone to the VC400 codec. It can work as an audio device for the system. You can also place calls, answer calls or view directory and history on the VCP40 phone.
  • Page 22 User Guide for the VC400 Video Conferencing System System component instructions of the VCP40 phone are: Item Description Shows information about calls, messages, soft keys, time, date and other relevant data: • Call information—call duration LCD Screen ① • Icons (for example, •...

  • Page 23: Cpe80 Expansion Microphone

    Overview CPE80 Expansion Microphone If your video conferencing room is large, you can add extra CPE80 expansion microphones to the MIC ports on the VCP40 video conferencing phone to expand the audio range. Video conferencing phone has two MIC ports. Up to two expansion microphones can be connected to a video conferencing phone.

  • Page 24: Vcr10 Remote Control

    User Guide for the VC400 Video Conferencing System VCR10 Remote Control The VCR10 remote control provides 3 shortcut keys. It can help users to organize conference easily with intuitive and efficient operation in all screens. Hardware components of the remote control:...
  • Page 25 Overview Item Description Located at the bottom right of the screen. Label identifies context-sensitive features. ④ Blue Shortcut Key In the idle screen, this is used to save and check the camera preset position, and corresponds to the Preset soft key. ⑤...

  • Page 26: Icon Instructions

    User Guide for the VC400 Video Conferencing System Item Description Enters digits.  Long press to generate a special character “@” in  ⑰ the input field. Keypad Enters the pre-dialing screen.  Stores the preset position of the camera.
  • Page 27 Overview Icon Description Log into the Yealink Cloud platform Log into the StarLeaf/Zoom/Pexip/BlueJeans/Mind platform Lowercase letters input mode of the on-screen keyboard Uppercase letters input mode of the on-screen keyboard Characters input mode of the on-screen keyboard Auto answer Missed calls...

  • Page 28: Icons On Vcp40 Video Conferencing Phone

    User Guide for the VC400 Video Conferencing System Icon Description Received calls (Cloud platform) Missed calls (H.323 account/SIP account/IP Call) Missed calls (Cloud platform) Dual screen mode Dual video sources (when a PC is connected to the PC port on the VC400 codec)

  • Page 29: Led Instructions

    Solid red The VC400 codec is in sleep mode. Solid orange System exception (e.g., network unavailable, update failure). The VC400 codec is powered off, or is not connect to the power adapter. Indicator LED on the camera: LED Status Description...

  • Page 30: User Interfaces

    Indicator LED on the left is solid green Network is connected. Indicator LED on the right is flashing yellow Sending and receiving data. User Interfaces There are two ways to customize the configurations of your VC400 video conferencing system: Web User Interface  Remote Control ...

  • Page 31: Web User Interface

    Remote Control You can use the remote control and display device to configure and use the VC400 video conferencing system. For more information on the function of each key on the remote control, refer to...

  • Page 32: Documentations

    Click the keys on the virtual remote control to control the video conferencing system. Click Remote Control to hide the virtual remote control. Documentations The following table shows documentations available for the VC400 video conferencing system. Name Contents Where found...
  • Page 33 Overview Name Contents Where found Language System/Web user Yealink VC400 Video interface settings Conferencing System On the website English/Chinese Customizing and User Guide using the system Conference room layout, Yealink VC400 & environmental VC120 Video requirements and On the website...
  • Page 34 User Guide for the VC400 Video Conferencing System...

  • Page 35: Getting Started

     Note Up to two display devices can be connected to the VC400 codec. Because the display device is not included in the package, you need to purchase it separately if required. Ensure that the purchased display device supports HDMI input.

  • Page 36: Installing The Vc400 Video Conferencing System

    Connect the Internet port on the VC400 codec to a switch/hub device port with the supplied 2m Ethernet cable. Locate the Camera port on the back of the VC400 codec, and connect it to the Camera port of the camera with the supplied DVI cable.

  • Page 37: Installing The Camera

    Getting Started You can fasten all cables with cable ties after all devices are connected. Installing the Camera You can choose to mount the camera on your TV or a wall, depending on your actual needs. Mounting the camera on a TV When the thickness of your TV is between 35-120 mm, you can mount the camera on your TV.
  • Page 38 User Guide for the VC400 Video Conferencing System Do the following: Punch holes in the wall and then insert the expansion bolts. Installation location of the expansion bolts and punching requirement are shown above. Lock the L-bracket with the M3×8 screws.

  • Page 39: Installing Batteries For The Remote Control

    Getting Started Lock the camera to the L-bracket, and then connect the other end of the DVI cable to the VC400 codec. Installing Batteries for the Remote Control Do the following: Open the battery cover on the back of the remote control.

  • Page 40: Connecting The Cpe80 Expansion Microphone

    This helps ensure that the system powers off correctly. To power on the system: After all components are connected, press on the VC400 codec. The indicator LED on the VC400 codec then illuminates solid green. To power off the system: Do one of the following: –...

  • Page 41: Setup Wizard

    Getting Started system. Press any button on remote control to cancel”. Press again to power off the system or press any button on the remote control to cancel. Setup Wizard When you first start up or reset the system, the display device will display the setup wizard. To complete the setup wizard via the remote control: Set the language displayed on the display device.
  • Page 42 User Guide for the VC400 Video Conferencing System The system obtains the time and date from the NTP server automatically by default. You can also configure the time and date manually. For more information, refer to on Time & Date on page 48.
  • Page 43 Getting Started The default administrator password is “0000”. For security reasons, the administrator should change the default administrator password as soon as possible. Do remember the new administrator password or keep a copy of the password in a safe place. If Note system you forget the password, you will need to reset the...
  • Page 44 User Guide for the VC400 Video Conferencing System Press (Next soft key) to continue or press (Previous soft key) to return to the previous screen. 10. Configure network settings. The phone will try to contact a DHCP server in your network to obtain network parameters by default.

  • Page 45: Registration

    43. Registration You can register the H.323 account, SIP account and log into the Cloud platform. The VC400 system is compatible with StarLeaf/Zoom/Pexip/BlueJeans/Mind platform. Generally, your system administrator will configure the account beforehand, so that after you start up the system, the system will already be registered and ready for use.

  • Page 46: Idle Screen Display

    User Guide for the VC400 Video Conferencing System Idle Screen Display Idle screen of the display device If the system starts up, the idle screen will be shown. The following figure is an example of the idle LCD screen: Name...
  • Page 47 For more information on how to configure a static IP address, refer to Setup Wizard on page 29. When the VC400 system is registered with the SIP server, the account icon is . For more Yealink VC400 & VC120 Video information, refer to Conferencing System Administrator Guide When the VC400 system is registered with an H.323...

  • Page 48: Navigating Menus On The Display Device

    User Guide for the VC400 Video Conferencing System Idle screen of the VCP40 phone Name Description Status icon Displays the phone’s status icon. Displays four soft keys. History: Enters the History screen.  Directory: Enters the Directory screen.  Soft Keys DND: Enables or disables the Do Not ...

  • Page 49: Keyboard Input Method

    Getting Started If you want to You can Select an option from the From the pull-down list, Press to scroll to pull-down list. the setting and then press Enable or disable features. Press Keyboard Input Method The on-screen keyboard supports English and Russian input methods. You can enter characters using the input method only when the input method is enabled.

  • Page 50: Entering Data And Editing Fields

    User Guide for the VC400 Video Conferencing System Click Confirm to accept the change. To change keyboard input method via the remote control: Press (Keyboard soft key) or (Keyboard soft key). The display device displays the on-screen keyboard. Press (abc soft key) to change the input method.

  • Page 51: System Status

    Getting Started If you want to You can Press to delete one character at a  time. Delete text you entered. Long press for 2 seconds to delete the  entire field of text. Press to save. System Status When the system is idle, you can view its status via the remote control, VCP40 phone or web user interface.
  • Page 52 User Guide for the VC400 Video Conferencing System The display device shows the Status menu. Press to select the desired list. Press to view the specific information. To view the system status via web user interface: Click Status.
  • Page 53 Getting Started The system status is displayed on the web user interface. To view the system status via phone user interface: Press Press to select the desired list. Press or the Enter soft key to view the specific information.
  • Page 54 User Guide for the VC400 Video Conferencing System...

  • Page 55: Customizing The Vc400 Video Conferencing System

    Customizing the VC400 Video Conferencing System You can customize your VC400 video conferencing system by personally configuring certain settings, for example, site name, time & date and language. You can add contacts to the local directory manually or from the call history.

  • Page 56: Backlight

    User Guide for the VC400 Video Conferencing System If Always On is selected, the system will not enter the sleep mode automatically. Press (Save soft key) to accept the change. Automatic sleep time is configurable via web user interface at the path Setting->General->Automatic Sleep Time.

  • Page 57: Site Name

    Customizing the VC400 Video Conferencing System Select the desired value from the pull-down list of Backlight Time. Click Confirm to accept the change. Site Name Site name is displayed on the status bar of the display device and VCP40 phone. You can make an IP address call to the other party, the system site name will be displayed on the remote display device.

  • Page 58: Language

    User Guide for the VC400 Video Conferencing System Edit the site name. Press (Save soft key) to accept the change. Site name is configurable via web user interface at the path Setting->General->Site Name. Language The default language of the display device is English, and you can change it via the remote control.
  • Page 59 Customizing the VC400 Video Conferencing System Select the desired language from the pull-down list of Language. Press (Save soft key) to accept the change. Text displayed on the display device and VCP40 phone LCD screen will change to the selected language.

  • Page 60: Time & Date

    User Guide for the VC400 Video Conferencing System Time & Date The time and date are displayed on the LCD screen of the VCP40 phone and display device. You can configure the system to obtain the time and date from the SNTP (Simple Network Time Protocol) server automatically.
  • Page 61 Customizing the VC400 Video Conferencing System When Automatic is selected, the system will use daylight saving time corresponding to the selected time zone. 10. Press (Save soft key) to accept the change. Note Please refer to Appendix A - Time Zones for the list of available time zones on the system.

  • Page 62: Key Tone

    User Guide for the VC400 Video Conferencing System 10. Select the desired secondary from the pull-down list of Secondary. 11. Press (Save soft key) to accept the change. Time and date is configurable via web user interface at the path Setting->Date&Time.

  • Page 63: Website Snapshot

    Customizing the VC400 Video Conferencing System Press to scroll to Key Tone, and then press to enable or disable this feature. Press (Save soft key) to accept the change. Key tone is configurable via web user interface at the path Setting->General-> Key Tone.

  • Page 64: Volume Settings

    User Guide for the VC400 Video Conferencing System Press to scroll to Website Snapshot, and then press to enable or disable this feature. Press (Save soft key) to accept the change. To watch video images via the web user interface at the path Home.
  • Page 65 Customizing the VC400 Video Conferencing System The current ringer volume of the system is displayed on the left of the display device. Press on the VCP40 phone to adjust the ringer volume. The LCD screen of the VCP40 phone displays the current ringer volume.

  • Page 66: Meeting Password

    User Guide for the VC400 Video Conferencing System The current receiver volume of the system is displayed on the left of the display device. Press on the VCP40 phone to adjust the receiver volume. The LCD screen of the VCP40 phone displays the current receiver volume.

  • Page 67: Meeting Whitelist

    Users in the whitelist can dial your system or join your conference call directly without meeting password even if you have enabled the meeting password feature. VC400 video conferencing system supports up to 100 whitelist records. Meeting whitelist is configurable via web user interface only.

  • Page 68: Meeting Blacklist

    You can add the IP address, account or domain name of the remote system to the meeting blacklist. VC400 will refuse incoming calls from the blacklist automatically. If the user is in both meeting whitelist and meeting blacklist, the blacklist has higher priority. VC400 will still refuse incoming calls from this user.

  • Page 69: Hiding Icons In A Call

    Customizing the VC400 Video Conferencing System Enter the user’s IP address, account or domain name in the Meeting Blacklist Number field. Click Add. Repeat step 2-3 to add more numbers to the meeting blacklist. To delete the blacklist numbers via web user interface: Click on Directory->Meeting Blacklist.

  • Page 70: Usb Configuration

    User Guide for the VC400 Video Conferencing System If you select Hide with UI, the system displays corresponding icons during a call, but the icons will hide with UI. If you select Enabled, the system displays corresponding icons during a call.

  • Page 71: Directory

    Click Confirm to accept the change. Directory The VC400 system can store up to 500 local contacts and 100 conference contacts. You can add multiple numbers for a local contact (at most 3). A conference contact consists of one or more local contacts (at least 1, at most 3).

  • Page 72: Adding Contacts

    VC400 automatically. You do not have the permission to do the operations on your VC400. You can only search and place calls to the Yealink Cloud contacts. For more information on Yealink web management service, refer to...
  • Page 73 Customizing the VC400 Video Conferencing System Select the desired contact bandwidth from the pull-down list of Bandwidth. The default contact bandwidth is Auto. The system will select the appropriate bandwidth automatically. Press (Save soft key) to save the local contact.

  • Page 74: Placing Calls To Contacts

    Placing Calls to Contacts You can place calls to local contacts or conference contacts via the remote control, VCP40 phone or web user interface. If you log into the Yealink Cloud platform, you can also place calls to Cloud contacts.
  • Page 75 Customizing the VC400 Video Conferencing System number, and then press to dial out the number. To place a call to a conference contact and create a conference: Press (Call soft key). Press to select the Directory menu. Press to select the conference contact.

  • Page 76: Editing Contacts

    User Guide for the VC400 Video Conferencing System Press to highlight the desired number. Press the Send soft key, to call the contact. To place a call to conference contact via the VCP40 phone: Press the Directory soft key to enter the Directory list.

  • Page 77: Deleting Contacts

    Customizing the VC400 Video Conferencing System Press (Save soft key) to accept the change or press (Back soft key) to cancel. To edit a conference contact via the remote control: Press (Call soft key). Press to select the Directory menu.

  • Page 78: Searching For Contacts

    Searching for Contacts You can search local contacts or conference contacts via the remote control or web user interface. If you log into the Yealink Cloud platform, you can also search for Yealink Cloud contacts. To search for contacts via the remote control: Press (Call soft key).

  • Page 79: Search Source List In Dialing

    Customizing the VC400 Video Conferencing System The contacts whose names or phone numbers match the characters entered will appear on the display device. You can press to select the desired contact, and then call or edit the contact. Search Source List in Dialing You can search for a contact from the desired lists when the phone is in the pre-dialing screen.
  • Page 80 User Guide for the VC400 Video Conferencing System To adjust the display order of the enabled list, select the desired list, and click Click Confirm to accept the change. Note Search source list in dialing is only configurable via web user interface.

  • Page 81: Importing/Exporting Contact Lists

    You can import or export the contact list to share contacts between different systems or between system and application software (e.g., Outlook). The VC400 video conferencing system only supports the XML and CSV format contact lists. You can only import or export the contact list via web user interface.
  • Page 82 User Guide for the VC400 Video Conferencing System The web user interface is shown as below: (Optional.) Check the The first line as the title checkbox. It will prevent importing the title of the contact information which is located in the first line of the CSV file.

  • Page 83: Call History Management

    The contact list is saved to your local system. Call History Management The VC400 video conferencing system maintains call history lists of All Calls, Missed Calls, Placed Calls and Received Calls. The system supports up to 100 history lists. You can view the call history, place a call or delete an entry from the call history entries (local entries and Cloud entries).

  • Page 84: Viewing Call History

    User Guide for the VC400 Video Conferencing System To configure the history record feature via the remote control: Press (Menu soft key) to enter main menu. Press to select the Call Features menu. Press to scroll to History Record, and then press to enable or disable this feature.

  • Page 85: Placing A Call From The Call History List

    Customizing the VC400 Video Conferencing System If the call history is more than one page, you can press to turn pages. To view call history via the VCP40 phone: Press the History soft key. The VP40 LCD screen displays all call records.

  • Page 86: Deleting An Entry From The Call History List

    User Guide for the VC400 Video Conferencing System Press to select the desired call history. If the call history is more than one page, you can press to turn pages. Press To place a call from the call history list via the VCP40 phone: Press the History soft key.
  • Page 87 Customizing the VC400 Video Conferencing System If the call history is more than one page, you can press to turn pages. Press (Delete soft key) to delete the entry. To clear call history via the remote control: Press (Call soft key).

  • Page 88: Adding A Local Contact From The Call History List

    User Guide for the VC400 Video Conferencing System The display device prompt ”Delete all records?”. Press to select OK. Press to clear the call history. Adding a Local Contact from the Call History List To add a local contact from the call history list via the remote control: Press (Call soft key).

  • Page 89: Call Protocol

    Directory->History. Call Protocol The VC400 video conferencing system supports SIP and H.323 call protocols. H.323 is commonly used to communicate to other video conferencing systems. SIP is commonly used to communicate with other VoIP devices. You can configure which protocol is to be used when the system is making calls.

  • Page 90: Bandwidth Settings

    By default, the system automatically detects the available bandwidth and uses this connection speed. The VC400 supports connecting to other devices with different bandwidth. If a device with lower bandwidth joins a call, the video quality will stay the same or will not reduce a lot.
  • Page 91 Customizing the VC400 Video Conferencing System To configure the uplink and downlink bandwidth via the remote control: Press (Menu soft key) to enter main menu. Press to select the Call Features menu. Press to scroll to Bandwidth Settings, and then press Select desired bandwidth from the pull-down list of Uplink Bandwidth.

  • Page 92: Audio Setting

    The priority is: VCS Phone> HDMI>Line Output. If the audio output device with the highest priority is removed from the VC400, the VC400 will select the next highest priority device. You can also specify the desired audio output device via the remote control or the web user interface.

  • Page 93: Audio Input Device

    By default, the VC400 automatically selects the audio input devices with the highest priority. If you select “Line In + device” option, the VC400 will use microphone connected to the Line In port and the corresponding device to pick up audio at the same time.

  • Page 94: Far-End Camera Control

    User Guide for the VC400 Video Conferencing System During a video training for main office and branch office, both offices need to hear the video sound, you can select this option. Press (Save soft key) to accept the change. Audio input device is configurable via web user interface at the path Setting->Video &...
  • Page 95 Customizing the VC400 Video Conferencing System To configure Far-end Camera Control via the remote control: Press (Menu soft key) to enter main menu. Press to select the Video & Audio menu. Press to scroll to Far-end Camera Control, and then press...
  • Page 96 User Guide for the VC400 Video Conferencing System...

  • Page 97: Using The Vc400 Video Conferencing System

    Using the VC400 Video Conferencing System Using the VC400 Video Conferencing System The VC400 video conferencing system can be used to place calls, answer calls, or conduct a conference call. You can switch layout, record videos or capture screenshots during a call.
  • Page 98 User Guide for the VC400 Video Conferencing System On system A, select Auto from the pull-down list of Call Type before calling. On system A, dial the account numbers of system B. Result： If account polling is disabled, system A can only use its Cloud account (highest priority) to ...

  • Page 99: Placing Calls

    If you select Enabled, the system will attempt to call other system using different call types according the priority. Click Confirm to accept the change. Placing Calls You can place a call in three ways using your VC400 video conferencing system: Using the remote control  Using the VCP40 phone ...
  • Page 100 User Guide for the VC400 Video Conferencing System If the system fails to call, you can troubleshoot the problems according to the following prompts: Prompts Description Remote system rejects your SIP call.  Remote system does not answer your SIP call.

  • Page 101: Placing A Call Using The Remote Control

    Cloud platform>H.323 account>SIP account>H.323 IP Call>SIP IP Call. For example: a number is added to your local directory and Cloud directory at the same time, when you dial this number, the system will use Yealink Cloud platform to establish the call. For more information, refer to Account Polling on page 85.

  • Page 102: Placing A Call Via Web User Interface

    (an original caller and four other sites). You can import an 8-way conference license to extend the VC400 to support 8-way video calls and an additional voice call (an original caller and eight other sites). For more information on how to import an 8-way conference...

  • Page 103: Chairman-Mode Conference

    Using the VC400 Video Conferencing System To place multiple calls via web user interface: Log into the web user interface. Click Home. Enter the number of the first party in the Enter Number field, and then click Video Call or Voice Call.
  • Page 104 User Guide for the VC400 Video Conferencing System Press to select Single Speaker, and then press The display device shows all conference members. Press the navigation key to select the desired member. Do one of the following: Press (Select soft key) to authorize the member to speak.
  • Page 105 Using the VC400 Video Conferencing System All the other members are muted and the mute icon appears on their video images. The authorized video image is shown in a big size format, and other video images are shown in small sizes.
  • Page 106 User Guide for the VC400 Video Conferencing System muted. The conference organizer authorizes multiples members to speak via the remote control: Press (Preside soft key) during a chairman-mode conference. Press to select Multi Speaker, and then press The display device shows all conference members.
  • Page 107 Using the VC400 Video Conferencing System icon appears on the selected video images. Do one of the following: Press to scroll to Complete, and then press to authorizes the selected members to speak. When two conference members are authorized, the authorized video images are shown in big sizes, and other video images are shown in small sizes.
  • Page 108 User Guide for the VC400 Video Conferencing System Press (Speaker Only soft key) to authorize the selected members to speak. All the other members are muted. The organizer’s display device only displays the authorized video images. Press (Cancel soft key) to cancel.
  • Page 109 Using the VC400 Video Conferencing System Press to select Free Discuss, and then press All video images are shown in the same size. Applying for Speaking Only authorized conference members can speak, and other conference members are muted. Muted member can apply to the organizer for the right to speak.
  • Page 110 User Guide for the VC400 Video Conferencing System Presentation during a Chairman-Mode Conference During a chairman-mode conference, connect a PC to the PC port on the VC400 codec with the supplied HDMI-VGA direct cable, the system will start a presentation automatically. The presentation will be shown in big size, and other video images will be shown in small sizes.

  • Page 111: Answering Or Rejecting Calls

    Using the VC400 Video Conferencing System To exit full screen via the remote control: Press (Preside soft key) during a chairman-mode conference. Press to select Exit FullScreen, and then press Answering or Rejecting Calls When the system is receiving a call, you can answer or reject the call in the following ways: Using the remote control ...

  • Page 112: Auto Answer

    User Guide for the VC400 Video Conferencing System Auto Answer You can enable the auto answer feature for the system to automatically answer the first incoming call. Auto answer features you need to know: Parameters Description Enables or disables the system to automatically answer the Auto Answer incoming call.

  • Page 113: Do Not Disturb (Dnd)

    Using the VC400 Video Conferencing System Press to scroll to Auto Answer Multiway, and then press to enable or disable this feature. Press (Save soft key) to accept the change. If the auto answer feature is enabled, the icon will appear on the status bar of the display device.
  • Page 114 User Guide for the VC400 Video Conferencing System Press to scroll to DND, and then press to enable this feature. Press (Save soft key) to accept the change. icon will appear on the status bar of display device, and “DND ON!” will be prompted at intervals.

  • Page 115: Ending Calls

    Using the VC400 Video Conferencing System Press (Back soft key) to return. To enable the DND mode during a voice call via the remote control: Press (DND) during a voice call. icon will appear on the status bar of display device, the icon will appear on the LCD screen of the VCP40 phone.

  • Page 116: Call Management

    User Guide for the VC400 Video Conferencing System The LCD screen of the VCP40 phone prompts “End All Active Calls?” Press or the Yes sort key to end all calls. Click Hang Up All button on the web user interface.

  • Page 117: Call Statistics

    Do one of the following: Press on the remote control. If VCP40 is connected to the Audio In port of VC400 codec: You can press on the VCP40 to mute the call. If CPE80 expansion microphones are connected to the VCP40, you can also tap on the CPE80 expansion microphones to mute the call.

  • Page 118: Presentation

    You can also start/stop presentation during a call via the remote control or VCP40 phone (ensure a PC is connected to the VC400 codec). If you disconnect the PC, the presentation will end automatically.
  • Page 119 Using the VC400 Video Conferencing System Press (Presentation soft key) on the remote control again to end a presentation. Press on the VCP40 phone to start a presentation. Press again to end a presentation. To start/stop presentation during a call by changing the video input source: Press The display device shows Camera, Camera and PC and PC input sources.

  • Page 120: Changing The Video Layout

    ): All video images are shown in the same size.  One display devices (single screen) is connected to the VC400 codec, the default screen layout is described below: When there is one active call and local system does not start a presentation, the remote ...
  • Page 121 Using the VC400 Video Conferencing System When the local system is sharing a presentation during a call, presentation will be shown in  big size, and other video images will be shown in small sizes. Far end PC presentation Local...

  • Page 122: Dual Screen

    The selected video will be shown in the selected layout. Dual Screen The VC400 has two display ports. When connecting only one display device to the VC400 codec, Display1 port is the only available port. To make it easier for users to view video images, users can connect two display devices to Display1 and Display2 ports respectively.
  • Page 123 Using the VC400 Video Conferencing System bar). PC presentation Local Primary display device Secondary display device When the system is during a call and does not start a presentation:  In the primary display device, the remote video image is shown in full size.

  • Page 124: Controlling The Camera

    User Guide for the VC400 Video Conferencing System In the secondary display device, the local video image is shown in full size. Far end 1 Far end 2 Local Far end 3 Local Primary display device Secondary display device When the system is during multiple active calls (take 4 parties as an example) and starts a ...

  • Page 125: Configuring Camera Presets

    Using the VC400 Video Conferencing System To control the camera when the system is idle via the remote control: Press the navigation key to adjust the angle of the camera. The display device shows the current angle of the camera.
  • Page 126 User Guide for the VC400 Video Conferencing System stored key. To save the preset of the camera when the system is idle: Press (Preset soft key). Press the navigation key to adjust the angle of the camera or press to adjust the focus of the camera.

  • Page 127: Changing The Video Input Source

    VC400 video conferencing system supports these video input sources: camera and PC. When the camera and PC are connected to the VC400 codec, the display device displays the presentation on the connected PC. If two display devices are connected to the VC400 codec, the video image is shown on the main display device, and the presentation is shown on the secondary display device.

  • Page 128: Video Recording

    The system only supports USB flash drive in FAT32 format. After the USB flash drive is inserted to the USB port on the VC400 codec and the USB feature is enabled, the display device will prompt “USB device available, press * to record or press # to screenshot”.
  • Page 129 Using the VC400 Video Conferencing System Select the Enabled from the pull-down list of Recording. Click Confirm to accept the change. To record video when the system is idle via the remote control: Press to start recording and then again to stop recording.
  • Page 130 If you start recording during a call, both your display device and remote display devices will show Note icon on your video image. To view recorded video via the remote control: Insert the USB flash drive with the recorded video to the VC400 codec. Press (Menu soft key) to enter main menu. Press to select the Record menu.
  • Page 131 Make sure a USB flash drive has been inserted to the USB port on the VC400 Codec and the USB feature is enabled. You can configure auto recording feature via web user interface only.

  • Page 132: Screenshot

    The system only supports USB flash drive in FAT32 format. After the USB flash drive is inserted to the USB port on the VC400 codec and the USB feature is enabled, the display device will prompt “USB device available, press * to record or press # to screenshot”.
  • Page 133 Using the VC400 Video Conferencing System Before capturing screenshots, you need to know the following: When receiving or making a call, it is not allowed to capture screenshots.  When recording video, it is not allowed to capture screenshots. ...

  • Page 134: 8-Way Conference License

    (an original caller and four other sites). You can import an 8-way conference license to extend the VC400 to support 8-way video calls and an additional voice call (an original caller and eight other sites). 8-way conference license is configurable via web user interface only.
  • Page 135 Using the VC400 Video Conferencing System Click Browse to locate the 8-way conference license (the file format must be *.dat) from your local system. Click Upload to complete importing the 8-way conference license. To view 8-way conference license status via the remote control: Press (Menu soft key) to enter main menu.
  • Page 136 User Guide for the VC400 Video Conferencing System If the 8 way MCU displays X~Y Available, it means you have imported a trail version of 8-way conference license. So the system supports up to 8-way video calls and an additional voice call (an original caller and eight other sites) in X~Y period. When the trial license expires, your system supports 4-way video calls and an additional voice call (an original caller and three other sites).
  • Page 137 Using the VC400 Video Conferencing System 8-way conference license status can be viewed via web user interface at the path Status->License. Note Upgrading the system or performing a factory reset will not affect the imported 8-way license. If the system has been imported a trial version of the 8-way license and the license has not expired, and you import a permanent version to the system, the permanent version will overwrite the trial version.
  • Page 138 User Guide for the VC400 Video Conferencing System...

  • Page 139: Using Cloud Platform

    StarLeaf/Zoom/Pexip/BlueJeans/Mind, including high end customization & interoperability. If you don’t log into Cloud platform or you only log into the Yealink Cloud platform, you can configure the address of the third-party platform in advance, the platform names will appear on your display device at the path Call->Dial->Call Type.

  • Page 140: Using The Starleaf Cloud Platform

    Yealink Cloud numbers or the extension (the last four Yealink Cloud numbers) to place a call. If you want to place a call to a Yealink Cloud contact who is in different enterprise directory from you, you can only enter Yealink Cloud numbers to place a call.

  • Page 141: Dialing Starleaf Cloud Numbers

    Using Cloud Platform Dialing StarLeaf Cloud Numbers To dial StarLeaf Cloud numbers via the remote control: Press (Call soft key) or to enter the dialing screen. Select the registered StarLeaf Cloud number from the pull-down list of Call Type. Enter a StarLeaf Cloud number using the keypad or the on-screen keyboard. Press (Voice/Video soft key) to change call mode.

  • Page 142: Using The Zoom Cloud Platform

    User Guide for the VC400 Video Conferencing System Enter the meeting ID using the keypad or the on-screen keyboard. Press (Voice/Video soft key) to change call mode. Press to join the StarLeaf meeting. Using the Zoom Cloud Platform You can log into the Zoom Cloud platform, and join the Zoom meeting.

  • Page 143: Using The Bluejeans Cloud Platform

    Using Cloud Platform Enter the meeting ID using the keypad or the on-screen keyboard. Press (Voice/Video soft key) to change call mode. Press You will enter the Zoom welcome screen. Follow the voice prompt to join the Zoom meeting. Note If you enter nothing or enter wrong information, you can still be sent to the Zoom welcome screen.

  • Page 144: Using The Pexip Platform

    User Guide for the VC400 Video Conferencing System Enter the meeting ID using the keypad or the on-screen keyboard. Press (Voice/Video soft key) to change call mode. Press You will enter the BlueJeans welcome screen. Follow the voice prompt to join the BlueJeans meeting.

  • Page 145: Joining The Pexip Meeting

    Using Cloud Platform Enter the device alias or URI using the keypad or the on-screen keyboard. Press (Voice/Video soft key) to change call mode. Press Joining the Pexip Meeting To join the Pexip meeting: Press (Call soft key) or to enter the dialing screen. Select the registered alias.

  • Page 146: Using The Mind Platform

    User Guide for the VC400 Video Conferencing System Enter the conference alias or URI using the keypad or the on-screen keyboard. Press (Voice/Video soft key) to change call mode. Press Follow the voice prompt to join the Pexip meeting. Using the Mind Platform You can log into the Mind platform, and join the Mind meeting.

  • Page 147: Using The Custom Platform

    Using Cloud Platform Enter the meeting ID using the keypad or the on-screen keyboard. Press (Voice/Video soft key) to change call mode. Press Follow the voice prompt to join the Mind meeting. Using the Custom Platform When you register a custom account, you can use the corresponding platform feature.
  • Page 148 User Guide for the VC400 Video Conferencing System...

  • Page 149: Troubleshooting

    Troubleshooting This chapter provides general troubleshooting information to help you solve problems you might encounter when using your VC400 system. If you require additional information or assistance with your new phone, contact your system administrator. Ensure the system has not been physically damaged when experiencing a problem. Check whether the cables are loose and the connections are correct and secure.

  • Page 150: General Issues

    Press (Back soft key) to return to Diagnose menu. If the test is successful, the VC400 system lists the hops between the system and the IP address you entered. You can check whether congestion happens via the time cost between hops.

  • Page 151: Camera Issues

    Troubleshooting server automatically. If the system fails to connect to the SNTP server, contact your system administrator for more information. You can also configure the time and date manually. For more information, refer to Time & Date on page 48. How to obtain the IP address of the system? Three are three ways to obtain the IP address of the system: The IP address of the system is shown on the top right corner of the display device.

  • Page 152: Display Issues

    Ensure that the VC400 codec is turned on.  Ensure that you have selected the correct video input source.  Why can’t the display device start a presentation? Ensure that the PC is properly connected to the VC400 codec. ...

  • Page 153: Video & Audio Issues

    Ensure that the microphone of the remote system is not muted.  Why can’t I view the menu on the display device? Check whether the Display1 port of VC400 codec is connected to the HDMI port on the  display device.

  • Page 154: System Maintenance

    User Guide for the VC400 Video Conferencing System Why is the voice quality poor? Users may receive poor voice quality during a call, such as intermittent voice, low volume, echo or other noise. It is difficulty to diagnosis the root causes of the voice anomalies. The possible reasons are: Users sit too far from or near to the microphone.
  • Page 155 Troubleshooting The display device prompts “Reboot the system?”. Select OK, and then press You can reboot the system via web user interface at the path Setting->Upgrade->Reboot. How to export PCAP trace? We may need you to provide a PCAP trace to help analyze your problem. Exporting PCAP trace is configurable via web user interface and remote control.
  • Page 156 For more information, contact your system administrator. To export a PCAP trace via remote control: Before capturing packets, you need to insert a USB flash drive to the USB port on the VC400 Codec to store packets. Make sure the USB feature is enabled.
  • Page 157 Troubleshooting Export the system log referring to the following steps. Recreate the error to be documented in the trace. Click Export to save the file to your local system. How to export/import the system configurations? We may need you to provide your system configurations to help analyze problems. In some instance, you may need to import configurations to your system.
  • Page 158 User Guide for the VC400 Video Conferencing System Click Browse to locate a configuration file from your local system. Click Import to import the configuration file. Note The file format of configuration file must be *.bin. How to upgrade firmware? To upgrade firmware via web user interface: Click on Setting->Upgrade.
  • Page 159 Troubleshooting The web user interface is shown as below: How to reset the system? Reset the system to factory configurations after you have tried all appropriate troubleshooting suggestions but have still do not solved the problem. You need to note that all customized settings will be overwritten after reset.
  • Page 160 User Guide for the VC400 Video Conferencing System The display device prompts “Reset to Factory?” Select OK, and then press The system reboots automatically, the LCD screen of the VCP40 phone prompts “Rebooting Please wait…”. The phone will be reset to factory sucessfully after startup.

  • Page 161: Regulatory Notices

    Without prior written consent, no organization or individual is permitted to make  any change to the structure or the safety design of the device. Yealink is under no circumstance liable to consequences or legal issues caused by such changes.
  • Page 162 User Guide for the VC400 Video Conferencing System Environmental Requirements Place the device in a well-ventilated place. Do not expose the device to direct  sunlight. Keep the device dry and free of dust.  Place the device on a stable and level platform.

  • Page 163: Restriction Of Hazardous Substances

    GB/T26572-2011 standard. This table lists the toxic and hazardous substances contained in the machine. Based on the material type, the data is provided by the supplier and has already been validated by Yealink company.
  • Page 164 User Guide for the VC400 Video Conferencing System...

  • Page 165: Appendix A - Time Zones

    Appendix A - Time Zones Appendix A - Time Zones Time Zone Time Zone Name Samoa −11:00 United States-Hawaii-Aleutian −10:00 United States-Alaska-Aleutian −10:00 French Polynesia −09:30 United States-Alaska Time −09:00 Canada(Vancouver, Whitehorse) −08:00 Mexico(Tijuana, Mexicali) −08:00 United States-Pacific Time −08:00 Canada(Edmonton, Calgary) −07:00 Mexico(Mazatlan, Chihuahua)
  • Page 166 User Guide for the VC400 Video Conferencing System Time Zone Time Zone Name Denmark-Faroe Islands(Torshavn) Ireland(Dublin) Portugal(Lisboa, Porto, Funchal) Spain-Canary Islands(Las Palmas) United Kingdom(London) Morocco +01:00 Albania(Tirane) +01:00 Austria(Vienna) +01:00 Belgium(Brussels) +01:00 Caicos +01:00 Chad +01:00 Spain(Madrid) +01:00 Croatia(Zagreb) +01:00...
  • Page 167 Appendix A - Time Zones Time Zone Time Zone Name +04:00 Armenia(Yerevan) +04:00 Azerbaijan(Baku) +04:00 Georgia(Tbilisi) +04:00 Kazakhstan(Aktau) +04:00 Russia(Samara) +04:30 Afghanistan(Kabul) +05:00 Kazakhstan(Aqtobe) +05:00 Kyrgyzstan(Bishkek) +05:00 Pakistan(Islamabad) +05:00 Russia(Chelyabinsk) +05:30 India(Calcutta) +05:45 Nepal(Katmandu) +06:00 Kazakhstan(Astana, Almaty) +06:00 Russia(Novosibirsk, Omsk) +06:30 Myanmar(Naypyitaw) +07:00...
  • Page 168 User Guide for the VC400 Video Conferencing System...

  • Page 169: Index

    Changing Video Input Source Icon Instructions Configuring Camera Presets Idle Screen Display Connecting the CPE80 Expansion Microphone Importing/Exporting Contact Lists Installing Batteries for the Remote Control Controlling the Camera Installing the Camera Customizing VC400 Video Conferencing System Installing the VC400 Video Conferencing System...
  • Page 170 User Guide for the VC400 Video Conferencing System In This Guide Remote Control via the Web Interface Joining the BlueJeans Meeting Registration Joining the Mind Meeting Regulatory Notices Joining the Pexip Meeting Remote Control Joining the StarLeaf Meeting Restriction of Hazardous Substances...
  • Page 171 Index VCC18 HD Camera VCP40 Conferencing Phone VCR10 Remote Control Video & Audio Issues Video Recording Viewing Call History Volume Settings Web Screen Web User Interface...

Table of Contents