Page 2 Yealink and/or its respective suppliers are not responsible for the suitability of the information contained in this document for any reason. The information is provided “as is”, and Yealink does not provide any warranty and is subject to change without notice. All risks other than risks caused by use of the information are borne by the recipient.
Page 3: Patent Information
The EULA for this product is available on the Yealink Support page for the product.
Page 5: About This Guide
About This Guide About This Guide Thank you for choosing the Yealink VC800 full HD video conferencing system. It is an all-in-one unit that supports 1080P-full HD video conferencing and includes outstanding features such as good compatibility, easy deployment and intelligent network adaptability. These make it the best choice for SME.
Page 6: Documentations
Administrator’s Guide for Yealink VC800 Video Conferencing System Documentations This guide covers the VC800 video conferencing system. In addition to the administrator guide, the following related documents are available: Quick Start Guide, which describes how to assemble the system and configure basic ...
Page 7: Terms
Cloud platform: This term refers to Yealink VC Cloud Management Service (Yealink Cloud), Yealink Meeting Server, Zoom, BlueJeans, Pexip, Mind and Custom platform. Cloud account: This term refers to Yealink Cloud, YMS, BlueJeans, Pexip, Mind and Custom account. Cloud systems: This term refers to the systems that support Cloud feature, including SIP VP-T49G IP phone, VC desktop and VC110/VC120/VC400/VC800 video conferencing system.
Page 8: Changes For Release 30, Guide Version 30.6
Administrator’s Guide for Yealink VC800 Video Conferencing System Changes for Release 30, Guide Version 30.6 Major updates have occurred to the following sections: Restricting Reserved Ports on page  Conference Type on page  Device Type License on page ...
Page 9: Table Of Contents
Installing the VC800 Video Conferencing System ..................... 16 Mounting the VC800 Codec on a TV........................16 Mounting the VC800 Codec on a Wall ......................... 17 Installing Batteries for the Remote Control ......................... 17 Remote Control Battery Safety Information ....................... 18 Powering the System On ..............................
Page 10 Administrator’s Guide for Yealink VC800 Video Conferencing System Enabling Communication with Other Systems ......................21 Placing a Test Call to Yealink VC800 System ....................... 21 Configuring Network ..............23 Preparing the Network ................................. 23 Configuring LAN Properties ............................... 24 DHCP ....................................24 Configuring Network Settings Manually ......................
Page 11: Table Of Contents
Table of Contents Enabling H.460 Support for H.323 Calls ......................110 DTMF ......................................114 Methods of Transmitting DTMF Digit ......................... 115 Codecs ....................................... 120 Audio Codecs ................................120 Video Codecs ................................. 122 Call Protocol .................................... 123 Video Call Frame Rate ................................. 125 Account Polling ..................................
Page 12 Administrator’s Guide for Yealink VC800 Video Conferencing System Keyboard Input Method ............................176 Audio Settings ..................................177 Audio Output Device..............................177 Audio Input Device ..............................179 Adjusting MTU of Video Packets ............................ 181 Dual-Stream Protocol ................................182 Mix Sending ..................................... 187 Configuring Camera Settings ............................
Page 13 Table of Contents Resetting to Factory ................................251 Troubleshooting ................. 255 Troubleshooting Methods ..............................255 Viewing Log Files ................................. 255 Capturing Packets ................................ 258 Getting Information from Status Indicators ..................... 261 Analyzing Configuration Files ..........................261 Viewing Call Statistics ..............................261 Using Diagnostic Methods ............................
Page 14 Administrator’s Guide for Yealink VC800 Video Conferencing System...
Page 15: Vc800 Video Conferencing System Introduction
VC800 Video Conferencing System Introduction VC800 Video Conferencing System Introduction This chapter contains the following information about VC800 video conferencing system: VoIP Principles  Physical Features of System  Icon Instructions  LED Instructions  User Interfaces  VoIP Principles...
Page 16: Physical Features Of System
Administrator’s Guide for Yealink VC800 Video Conferencing System SIP (Session Initiation Protocol) is the Internet Engineering Task Force’s (IETF’s) standard for multimedia conferencing over IP. It is an ASCII-based, application-layer control protocol (defined in RFC 3261) that can be used to establish, maintain, and terminate calls between two or more systems.
Page 17: Icon Instructions
VC800 Video Conferencing System Introduction 1 x Yealink extension port (RJ-45) connect to VCH50/CP960 Phone 1 x 10/100/1000M Ethernet port 2 x USB 2.0 1 x Power port 1 x Security lock slot 1 x Reset slot VCH50 Connections 1 x RJ45 port connects to VC800 codec...
Page 18 Log into the Yealink VC Cloud Management Service/Yealink Meeting Server Log into the StarLeaf/Zoom/Pexip/BlueJeans/Mind platform VCH50 video conferencing hub is connected to the VC800 codec Auto answer Missed calls (this icon displays on the status bar) Output volume is 0...
Page 19: Icons On Cp960 Conference Phone
VC800 Video Conferencing System Introduction Icons Descriptions Dialed calls (Cloud platform) Received calls (H.323 account/SIP account/IP Call) Received calls (Cloud platform) Missed calls (H.323 account/SIP account/IP Call) Missed calls (Cloud platform) Local contact Conference contact Yealink Cloud contact or YMS contact...
Page 20: Led Instructions
Solid red The VC800 codec is in sleep mode. Solid orange System exception (e.g., network unavailable, update failure). The VC800 codec is powered off, or is not connected to the power adapter. Mute key LED on the CP960: LED Status Description The CP960 conference phone is initializing.
Page 21 VC800 Video Conferencing System Introduction Mute Indicator LED on the CPE90 Wired Expansion Mic: LED Status Description Solid red The CP960 conference phone is muted. Flashing red The CP960 conference phone is ringing. The CP960 conference phone is placing a call.
Page 22: User Interfaces
Web User Interface  Remote Control  The following describes how to configure the VC800 video conferencing system via the two methods above. Detailed operation steps will be introduced in the feature section. Web User Interface You can customize your system via web user interface. To access the web user interface, you need to know the user name and the administrator’s password.
Page 23: Remote Control
VC800 Video Conferencing System Introduction The web structure tree of VC800 is shown as below, (the red highlight is hidden for users with user credentials): You can monitor or place calls via web user interface. You can do the following in the Home page.
Page 24 To control VC800 video conferencing system via the virtual remote control: Click Home->Remote Control when the system is idle or during a call. Click the keys on the virtual remote control to control the VC800 video conferencing system. Click Remote Control to hide the virtual remote control.
Page 25 VC800 Video Conferencing System Introduction Select desired value from the pull-down list of Remote Control Enabled. Click Confirm to accept the change.
Page 26 Administrator’s Guide for Yealink VC800 Video Conferencing System...
Page 27: Getting Started
 Note Up to two display devices can be connected to the VC800 codec. Because the display device is not included in the package, you need to purchase it separately if required. Ensure that the purchased display device supports HDMI input.
Page 28 Administrator’s Guide for Yealink VC800 Video Conferencing System Locate the HDMI port on the VC800 codec, and connect it to the HDMI port on the display device with the supplied HDMI cable (Make sure the display device is powered on).
Page 29: Connecting The Audio Device
Getting Started Connecting the Audio Device If your video conferencing room is large, you can add extra expansion microphones to the CP960 conference phone to expand the audio range. Do one of the following according to the package you purchase. To register the CPW90 to the CP960 conference phone: Do the following on the CP960 conference phone: ->Wireless Microphone.
Page 30: Installing The Vc800 Video Conferencing System
You can fasten all cables with cable ties after all devices are connected. Installing the VC800 Video Conferencing System You can choose to mount the VC800 codec on your TV or a wall, depending on your actual needs. Mounting the VC800 Codec on a TV...
Page 31: Mounting The Vc800 Codec On A Wall
Getting Started Mounting the VC800 Codec on a Wall You can also decide to mount the VC800 codec on a wall. The recommended height for VC800 codec positioning is 1.5m-1.8m above the ground. Do the following: Punch holes into the wall and then insert the expansion bolts.
Page 32: Remote Control Battery Safety Information
Powering the System On To power on the system: Locate the DC48V port on the VC800 codec, and connect it to the electrical power outlet with the supplied power adapter. The VC800 video conferencing system starts up automatically, and the indicator LED on the VC800 codec then illuminates solid green.
Page 33: Powering The System Off
Press Press to scroll to Shut down and then press The system shuts down immediately. The indicator LED on the VC800 codec is off. To power on the system again via the remote control: Press The indicator LED on the VC800 codec illuminates solid green.
Page 34: System Startup
System Startup After the initializing process, the system will complete startup by cycling the following steps: The LED indicator on the VC800 codec illuminates solid green. The display device displays the boot up screen. The camera pans to the middle position automatically.
Page 35: Enabling Communication With Other Systems
Placing a Test Call to Yealink VC800 System Yealink Demo rooms appear as the default entries in the local directory for a new system and a system that is restored to default settings. Use this entry to place a test call from your VC800 system.
Page 36 Administrator’s Guide for Yealink VC800 Video Conferencing System...
Page 37: Configuring Network
Configuring Network Configuring Network This chapter provides information on how to configure network settings for the system. Proper network settings allow the system work efficiently in your network environment. This chapter provides the following sections: Preparing the Network  Configuring LAN Properties ...
Page 38: Configuring Lan Properties
Administrator’s Guide for Yealink VC800 Video Conferencing System Type Network Information Authentication information 802.1X Configuring LAN Properties DHCP DHCP (Dynamic Host Configuration Protocol) is a network protocol used to dynamically allocate network parameters to network hosts. The automatic allocation of network parameters to hosts eases the administrative burden of maintaining an IP network.
Page 39 Configuring Network Parameter DHCP Option Description when resolving hostnames via DNS. Specifies the broadcast address in use on the Broadcast client's subnet. Address Network Time Specifies a list of the NTP servers available to the Protocol client by IP address. Servers Vendor-Specific Identifies the vendor-specific information.
Page 40 Administrator’s Guide for Yealink VC800 Video Conferencing System Parameter Description Configuration Method 12. Host name is optional, so it is not a mandatory configuration item. For more information, contact your network administrator. If you change this parameter, the system will reboot to make the change take effect.
Page 41 Configuring Network To configure DHCP via the remote control: Select More->Setting->Advanced (default password: 0000)->Internet Configuration->IPv4. Check the DHCP checkbox. Select Save and then press to accept the change. The display device prompts “Reboot now?”. Select OK and then press to reboot the system immediately. Static DNS Even though DHCP is enabled, you can manually configure the static DNS address(es).
Page 42 Administrator’s Guide for Yealink VC800 Video Conferencing System Parameter Description Configuration Method the "Static IPv4 DNS" is set to On. If you change this parameter, the system will reboot to make the change take effect. To configure static DNS address when DHCP is used via web user interface: Click on Network->LAN Configuration.
Page 43: Configuring Network Settings Manually
Configuring Network Select OK, and then press to reboot the system immediately. Configuring Network Settings Manually If DHCP is disabled or the system cannot obtain network settings from the DHCP server, you need to configure them manually. The following parameters should be configured for systems to establish network connectivity: IP Address: Configure the system to use the assigned IP address.
Page 44 Administrator’s Guide for Yealink VC800 Video Conferencing System Parameter Description Configuration Method Note: If you change this parameter, the system will reboot to make the change take effect. Configures the gateway assigned to the system. Remote Control Default: Blank Gateway...
Page 45 Configuring Network Select desired value from the pull-down list of IPv4/IPv6. Click Confirm to accept the change. A dialog box pops up to prompt that settings will take effect after a reboot. Click OK to reboot the phone. To configure a static IPv4 address via web user interface: Click on Network->LAN Configuration.
Page 46: Ipv6 Support
IPv6 is developed by the Internet Engineering Task Force (IETF) to deal with the long-anticipated problem of IPv4 address exhaustion. Yealink IP Phone supports IPv4 addressing mode, IPv6 addressing mode, as well as an IPv4&IPv6 dual stack addressing mode. IPv4 uses a 32-bit address, consisting of four groups of three decimal digits separated by dots;...
Page 47 Configuring Network IPv6 Address Assignment Method Supported IPv6 address assignment methods: Manual Assignment: An IPv6 address and other configuration parameters (e.g., DNS  server) for the IP phone can be statically configured by an administrator. Stateful DHCPv6: The Dynamic Host Configuration Protocol for IPv6 (DHCPv6) has been ...
Page 48 Administrator’s Guide for Yealink VC800 Video Conferencing System Parameter Description Configuration Method Note: If you change this parameter, the system will reboot to make the change take effect. Configures the IPv6 prefix. Default: Blank Remote Control IPv6 Note: If you change this parameter,...
Page 49 Configuring Network If you mark the Static IP radio box, configure the IPv6 address and other configuration parameters in the corresponding fields. (Optional.) If you mark the DHCP radio box, you can configure the static DNS address in the corresponding fields. Click Confirm to accept the change.
Page 50: Configuring Network Speed And Duplex Mode
Administrator’s Guide for Yealink VC800 Video Conferencing System A dialog box pops up to prompt that the settings will take effect after a reboot. Click OK to reboot the phone. To configure IPv6 address assignment method via phone user interface: Select More->Setting->Advanced (default password: 0000) ->Internet Configuration.
Page 51 Configuring Network Auto Auto means that the switch will negotiate the network speed and duplex mode for the systems to transmit voice or data over Ethernet. This process entails devices first sharing transmission capabilities and then selecting the highest performance transmission mode supported by both systems.
Page 52: Vlan
Administrator’s Guide for Yealink VC800 Video Conferencing System Select the desired value from the pull-down list of Network Speed. Click Confirm to accept the change. A dialog box pops up to prompt that settings will take effect after a reboot.
Page 53: Lldp
Time To Live The default value is 180s. End of LLDPDU Marks end of LLDPDU. Name assigned to the system. System Name The default value is “VC800”. Description of the system. System Description Description includes firmware version of the Optional TLVs system.
Page 54 Administrator’s Guide for Yealink VC800 Video Conferencing System TLV Type TLV Name Description enabled by default. Description of port that sends data unit. Port Description The default value is “WAN PORT”. Duplex mode and network speed settings of the system.
Page 55 Configuring Network TLV Type TLV Name Description Asset ID Assertion identifier of the system. Parameters of LLDP feature on the system are described below. Parameter Description Configuration Method Enables or disables LLDP feature on the system. Remote Control Default: Enabled LLDP->Active Web User Interface Note: If you change this parameter,...
Page 56: Manual Configuration For Vlan
Administrator’s Guide for Yealink VC800 Video Conferencing System Enter the desired time interval in the Packet Interval (1-3600s) field. Click Confirm to accept the change. A dialog box pops up to prompt that the settings will take effect after a reboot.
Page 57 Configuring Network Parameters of manual VLAN on the system are described below. Parameter Description Configuration Method Enables or disables VLAN for the Internet (WAN) port. Remote Control Default: Disabled Internet Port->Active Web User Interface Note: If you change this parameter, the system will reboot to make the change take effect.
Page 58: Dhcp Vlan
Administrator’s Guide for Yealink VC800 Video Conferencing System Select the desired value (0-7) from the pull-down list of Priority. Click Confirm to accept the change. A dialog box pops up to prompt that the settings will take effect after a reboot.
Page 59 Configuring Network Parameter Description Configuration Method change take effect. Configures the DHCP option from which the system obtains the VLAN settings. You can configure at most five DHCP options and separate them by commas. Web User Interface Option Valid Values: 128-254 Default: 132 Note: If you change this parameter, the system will reboot to make the...
Page 60: 802.1X Authentication
Administrator’s Guide for Yealink VC800 Video Conferencing System 802.1X Authentication IEEE 802.1X authentication is an IEEE standard for Port-based Network Access Control (PNAC), part of the IEEE 802.1 group of networking protocols. It offers an authentication mechanism for devices to connect to a LAN or WLAN. The 802.1X authentication involves three parties: a supplicant, an authenticator and an authentication server.
Page 61 Configuring Network Parameter Description Configuration Method Configures the access URL of the CA certificate when the 802.1x authentication mode is configured as EAP-TLS, PEAP-MSCHAPV2 or Web User Interface CA Certificates EAP-TTLS/EAP-MSCHAPV2. Note: If you change this parameter, the system will reboot to make the change take effect.
Page 62 Administrator’s Guide for Yealink VC800 Video Conferencing System 3) In the CA Certificates field, click Browse to locate the desired CA certificate (*.pem,*.crt, *.cer or *.der) from your local system. 4) In the Device Certificates field, click Browse to locate the desired client certificate (*.pem or *.cer) from your local system.
Page 63: H.323 Tunneling
Configuring Network 2) Enter the password for authentication in the MD5 Password field. 3) In the CA Certificates field, click Browse to locate the desired certificate (*.pem,*.crt, *.cer or *.der) from your local system. 4) Click Upload to upload the certificate. Click Confirm to accept the change.
Page 64 Administrator’s Guide for Yealink VC800 Video Conferencing System If H.323 tunneling feature is disabled, the setup processes of an H.323 call are shown below:...
Page 65 Configuring Network If H.323 tunneling feature is enabled on both sites, the setup processes of an H.323 call are shown below: The parameter of the H.323 tunneling feature on the system is described below: Parameter Description Configuration Method Enables or disables the system to send all signaling and media through the HTTP tunnel.
Page 66 Administrator’s Guide for Yealink VC800 Video Conferencing System Select the desired value from the pull-down list of H.323 Tunneling. Click Confirm to accept the change. To configure H.323 tunneling for H.323 via web user interface: Click on Account->H.323. Select the desired value from the pull-down list of H.323 Tunneling.
Page 67: Configuring Your System For Firewall Traversal
Unless the firewall is designed to work with video conferencing equipment, you must configure the firewall to allow incoming and outgoing traffic to the VC800 system through the reserved ports. Users placing calls through a firewall to systems may experience one-way audio or video if the firewall is not properly configured.
Page 68: Restricting Reserved Ports
Administrator’s Guide for Yealink VC800 Video Conferencing System Description Port Range Port Type Web management port (optional) Restricting Reserved Ports By default, the system communicates through TCP and UDP ports in the 50000 - 54999 range for video, voice, presentations, and camera control. The system uses only a small number of these ports during a call.
Page 69 Configuring Network Make sure at least 200 TCP ports and 200 UDP ports are reserved for VC800 system. Use the following information as a guide when determining the range of port numbers. Multipoint Maximum Required Ports for an Required Ports for a SIP...
Page 70 Administrator’s Guide for Yealink VC800 Video Conferencing System Parameter Description Configuration Method ports. Web User Interface Valid values: 1-65535 Default range: 50000-50499 Note: SIP and H.323 calls share the configured ports. If you change this parameter, the system will reboot to make the change take effect.
Page 71: Network Address Translation
Specifies the static NAT type. Disabled—the system does not  use the NAT feature. Manual—the system uses the  Remote Control Static NAT manually configured NAT Web User Interface public address. Auto—the system obtains the  NAT public address from the Yealink-supplied server.
Page 72 Administrator’s Guide for Yealink VC800 Video Conferencing System Parameter Description Configuration Method Default: Disabled Displays the NAT public  address automatically obtained from the Yealink-supplied Remote Control server if the static NAT is set to NAT Public IP Auto. Address...
Page 73 Configuring Network If multi-level intranet network has deployed in your environment, and you experience the one-way audio or video problem, select Compulsory from the pull-down list of Route Traversal to solve this problem. Click Confirm to accept the change. To configure Static NAT for SIP account via web user interface: Click on Account->SIP Account.
Page 74: Stun
Administrator’s Guide for Yealink VC800 Video Conferencing System Select StaticNat from the pull-down list of NAT Traversal. Click Confirm to accept the change. To configure static NAT via the remote control: Select More->Setting->Advanced (default password: 0000) ->NAT/Firewall. Select the desired value from the pull-down list of Type.
Page 75 IP address and port used, and then informs the client. For more information, refer to RFC3489. Capturing packets after you enable the STUN feature, you can find that the VC800 video conferencing system sends Binding Request to the STUN server, and then mapped IP address and port is placed in the Binding Response: Binding Success Response MAPPED-ADDRESS: 59.61.92.59:19232.
Page 76 Administrator’s Guide for Yealink VC800 Video Conferencing System Parameter Description Configuration Method Disabled  STUN  StaticNat  Default: Disabled Note: Static NAT works only if this parameter is set to StaticNat. To configure STUN server via web user interface: Click on Network->NAT/Firewall.
Page 77 Configuring Network Select STUN from the pull-down list of NAT Traversal. Click Confirm to accept the change. To configure STUN for SIP IP call via web user interface: Click on Account->SIP IP Call. Select STUN from the pull-down list of NAT Traversal. Click Confirm to accept the change.
Page 78: Rport
Administrator’s Guide for Yealink VC800 Video Conferencing System Enter the port of the STUN server in the Port field. Select Save, and then press to accept the change. To configure STUN server for SIP IP call via the remote control: Select More->Setting->Advanced (default password: 0000) ->SIP IP Call.
Page 79 Configuring Network The rport parameter on the system is described below: Parameter Description Configuration Method Enables or disables NAT Rport feature. You can configure it for the Web User Interface RPort SIP account or SIP IP call separately. Default: Enabled To configure rport feature for SIP account via web user interface: Click on Account->SIP Account.
Page 80: Intelligent Firewall Traversal
Administrator’s Guide for Yealink VC800 Video Conferencing System Select the desired value from the pull-down list of RPort. Click Confirm to accept the change. Intelligent Firewall Traversal The video conferencing system can provide efficiency and continuous communication for both the head office and a branch office.
Page 81: Quality Of Service
Configuring Network Select the desired value from the pull-down list of Data Intelligent Traversal. Click Confirm to accept the change. Quality of Service Quality of Service (QoS) is the ability to provide different priorities for different packets in the network. This allows the transport of traffic with special requirements. QoS guarantees are important for applications that require a fixed bit rate and are delay sensitive when the network capacity is insufficient.
Page 82 VoIP can guarantee high-quality QoS only if the voice, video and data packets are given priority over other kinds of network traffic. Yealink video conferencing systems support the DiffServ model of QoS. DSCPs for voice, video and data packets that can be specified respectively.
Page 83 Configuring Network Parameter Description Configuration Method change take effect. Specifies the DSCP value for voice packets. Valid Values: 0-63 Remote Control Audio Priority Default: 63 Web User Interface Note: If you change this parameter, the system will reboot to make the change take effect.
Page 84: Vpn
Administrator’s Guide for Yealink VC800 Video Conferencing System Enter the desired values in the corresponding fields. Click Confirm to accept the change. A dialog box pops up to prompt that the settings will take effect after a reboot. Click Confirm to reboot the system immediately.
Page 85 The file format of the compressed package must be *.tar. The VPN-related files are: certificates (ca.crt and client.crt), key (client.key) and the configuration file (vpn.cnf) of the VPN OpenVPN Feature on Yealink IP Phones client. For more information, refer to VPN feature parameters on the system are described below.
Page 86 Administrator’s Guide for Yealink VC800 Video Conferencing System Parameter Description Configuration Method compressed package of VPN-related files to the system first before enabling the VPN feature. If you change this parameter, the system will reboot to make the change take effect.
Page 87 Configuring Network Check the VPN checkbox. Make sure you have uploaded the compressed package of VPN-related files (*.tar) to the system via web user interface. Select Save, and then press to accept the change. The display device prompts “Reboot now?”. Select OK, and then press to reboot the system immediately.
Page 88 Administrator’s Guide for Yealink VC800 Video Conferencing System...
Page 89: Configuring Call Preferences
SIP IP Call by Proxy  Video Conference Platform Yealink video conferencing system can log into the Yealink VC Cloud Management Service/Yealink Meeting Server/StarLeaf/Zoom/Pexip/BlueJeans/Mind/Custom platform. Users can access Virtual Meeting Rooms(VMR) using Yealink video conferencing system, whilst benefiting from both the features provided by video conferencing system, such as 1080p HD video and audio, and features provided by Yealink Meeting Server/StarLeaf/Zoom/BlueJeans/Pexip/Mind, including high end customization &...
Page 90: Logging Into The Yealink Vc Cloud Management Service Platform
You can log into the Yealink VC Cloud Management Service platform, and dial other Yealink Cloud numbers to establish a conversation. If you want to place a call to a Yealink Cloud contact who is in the same Yealink Cloud directory as you, you can enter the 9-digit Cloud number or the extension (the last four Cloud number) to place a call.
Page 91 Yealink VC Cloud Management Service platform. Build-in Cloud Number: This  method uses build-in Cloud number to log into the Yealink VC Cloud Management Service platform. The number consists of 7 digits that are generated according to MAC address, and it never expires.
Page 92 Click on Account->VC Platform. Select Enabled from the pull-down list of Cloud Account. Select Yealink VC Cloud Management Service from the pull-down list of Platform Type. Select the desired sign-in method from the pull-down list of Login Type. Select Build-in Cloud Number.
Page 93 Configuring Call Preferences Enter the IP address or domain name of the Yealink VC Cloud Management Service platform in the Server field. Click Confirm to accept the change. To configure Yealink VC Cloud Management Service platform via the remote control: Select More->Setting->Advanced (default password: 0000)->Video Conference...
Page 94: Registering A Yms Account
After successful registration, the display device displays Note A Yealink Cloud account can be used to log into five Cloud systems at most simultaneously. If you log into Yealink VC Cloud Management Service platform using the built-in Cloud number, your directory will not include the Yealink Cloud contacts, but you can dial other Yealink Cloud numbers to establish a conversation.
Page 95 ID next time. To configure Yealink Meeting Server via web user interface: Click on Account->VC Platform. Select Enabled from the pull-down list of Cloud Account. Select Yealink Meeting Server from the pull-down list of Platform Type.
Page 96: Logging Into The Starleaf Cloud Platform
If administrator enabled the Device upgrade feature on Yealink Meeting Server, video conferencing systems that log into the Yealink Meeting Server will upgrade firmware automatically once the current firmware version is different from the one on Yealink Meeting Server. Logging into the StarLeaf Cloud Platform You can log into the StarLeaf Cloud platform.
Page 97 Default: Enabled Remote Control Cloud Account Note: If it is disabled, the system Web User Interface cannot log into the StarLeaf Cloud platform. Configures the platform type. Yealink VC Cloud Management  Service Yealink Meeting Server  StarLeaf  Remote Control Zoom ...
Page 98: Logging Into The Zoom Cloud Platform
Administrator’s Guide for Yealink VC800 Video Conferencing System Configure the StarLeaf Cloud platform. Click Confirm to accept the change. To configure StarLeaf Cloud platform via the remote control: Select More->Setting->Advanced (default password: 0000)->Video Conference Platform. In the Cloud Account field, check the Enabled checkbox.
Page 99 Description Configuration Method Default: Enabled Web User Interface Note: If it is disabled, the system cannot log into the Zoom Cloud platform. Configures the platform type. Yealink VC Cloud Management  Service Yealink Meeting Server  StarLeaf  Remote Control Zoom ...
Page 100 Administrator’s Guide for Yealink VC800 Video Conferencing System Parameter Description Configuration Method Configures the interval (in seconds) that the system sends keep-alive messages to the registry server. So Web User Interface Keep Alive Interval that the registry server will keep the connection open with the client.
Page 101: Registering A Pexip Account
Enables or disables the Cloud feature. Remote Control Default: Enabled Cloud Account Web User Interface Note: If it is disabled, the system cannot register the Pexip account. Configures the platform type. Yealink VC Cloud Management  Service Yealink Meeting Server  StarLeaf  Remote Control Zoom ...
Page 102 Administrator’s Guide for Yealink VC800 Video Conferencing System Parameter Description Configuration Method Specifies the password associated with the user name when registering a Remote Control Password Pexip account. Web User Interface Default: Blank Configures the IP address or domain Remote Control Server/Server name of the Pexip server.
Page 103 Configuring Call Preferences Parameter Description Configuration Method connection open with the client. Default: 30 To configure Pexip platform via web user interface: Click on Account->VC Platform. Select Enabled from the pull-down list of Cloud Account. Select Pexip from the pull-down list of Platform Type. Configure the Pexip account settings.
Page 104: Logging Into The Bluejeans Cloud Platform
Administrator’s Guide for Yealink VC800 Video Conferencing System After successful registration, the display device displays Note You can also register the Pexip account using SIP or H.323 protocol. For more information, refer to Configuring SIP Settings on page Configuring H.323 Settings on page 106.
Page 105 Configuring Call Preferences Parameter Description Configuration Method signaling. TCP—provides reliable transport  via TCP for SIP signaling. TLS—provides secure  communication of SIP signaling. DNS-NAPTR—performs the DNS  NAPTR and SRV queries for the service type and port if no server port is given.
Page 106: Logging Into The Mind Platform
Administrator’s Guide for Yealink VC800 Video Conferencing System Configure the BlueJeans Cloud platform. Click Confirm to accept the change. To configure BlueJeans Cloud platform via the remote control: Select More->Setting->Advanced (default password: 0000)->Video Conference Platform. In the Cloud Account field, check the Enabled checkbox.
Page 107 Configuring Call Preferences Parameter Description Configuration Method cannot log into the Mind platform. Configures the platform type. Yealink VC Cloud Management  Service Yealink Meeting Server  StarLeaf  Remote Control Zoom  Platform Type Web User Interface Pexip ...
Page 108 Administrator’s Guide for Yealink VC800 Video Conferencing System Parameter Description Configuration Method messages to the registry server. So that the registry server will keep the connection open with the client. Default: 30 To configure Mind platform via web user interface: Click on Account->VC Platform.
Page 109: Registering A Custom Account
Enables or disables the Cloud feature. Remote Control Default: Enabled Cloud Account Web User Interface Note: If it is disabled, the system cannot register the custom account. Configures the platform type. Yealink VC Cloud Management  Service Yealink Meeting Server  StarLeaf  Remote Control Zoom ...
Page 110 Administrator’s Guide for Yealink VC800 Video Conferencing System Parameter Description Configuration Method Configures the IP address or domain Remote Control Server/Server name of the custom server. Host Web User Interface Default: Blank Configures the port of the custom server. Web User Interface...
Page 111 Configuring Call Preferences To configure custom account via web user interface: Click on Account->VC Platform. Select Enabled from the pull-down list of Cloud Account. Select Custom from the pull-down list of Platform Type. Configure the custom account settings. Click Confirm to accept the change. To configure custom account via the remote control: Select More->Setting->Advanced (default password: 0000)->Video Conference Platform.
Page 112: Logging Out Of The Cloud Platform
If you do not register a Cloud account, or you have registered a Yealink Cloud account or YMS account, you can configure a third-party VMR in advance, so that you can quickly join a VMR...
Page 113 Default: Zoom Web User Interface VMR Name 1 Note: It only works when you do not log into a Cloud platform, or you only register a Yealink Cloud account/YMS account. Configures the virtual meeting room server address. Default: zoomcrc.com Web User Interface...
Page 114 Administrator’s Guide for Yealink VC800 Video Conferencing System Parameter Description Configuration Method account/YMS account. Configures the virtual meeting room server address. Default: Blank Web User Interface VMR Server 3 Note: It only works when you do not log into a Cloud platform, or you only register a Yealink Cloud account/YMS account.
Page 115 Configuring Call Preferences To configure the third-party virtual meeting room via web user interface: Click on Setting->3rd-VMR. Enter virtual meeting room name and server address in the corresponding fields respectively. Click Confirm to accept the change. The VMRs will appear at the pull-down list of Call Type on your dialing screen. You can select the desired third-party platform to call corresponding VMRs quickly.
Page 116: Configuring Sip Settings
For more information on how to use refer to Guide Configuring SIP Settings Yealink VC800 video conferencing system support Session Initiation Protocol (SIP). If your server supports SIP, you can use SIP to establish calls. SIP Account To establish calls using SIP, you can configure a SIP account for the system.
Page 117 Configuring Call Preferences Parameter Description Configuration Method Default: Disabled Configures the IP address or domain name of the outbound proxy server Outbound for the SIP account. Remote Control Server/Outbound Default: it is configurable only when Web User Interface Proxy Server the Outbound Proxy Server is enabled.
Page 118: Sip Ip Call
Administrator’s Guide for Yealink VC800 Video Conferencing System Parameter Description Configuration Method that the registry server will keep the connection open with the client. Default: 30 To configure SIP account via web user interface: Click on Account->SIP Account. Configure the SIP account settings.
Page 119 SIP IP Call Note: When it is set to Enabled on Web User Interface both sites, the VC800 can call the far site by dialing an IP address directly. Configures the type of transport protocol for the SIP IP call.
Page 120: Configuring H.323 Settings
Configuring H.323 Settings Yealink VC800 video conferencing systems support H.323 protocol. If your network uses a gatekeeper, you can register an H.323 account for the system, and specify its H.323 name and extension. This allows others to call the system by entering the H.323 name or extension instead of the IP address.
Page 121 Configuring Call Preferences Parameter Description Configuration Method calls using the extension if both systems are registered with a gatekeeper. Configures the gatekeeper mode. Disabled—the system does not  use a gatekeeper. Gatekeeper Auto—the system automatically  Remote Control Type/Gatekeeper discovers a gatekeeper. Web User Interface Mode Manual—specify the IP address...
Page 122 Administrator’s Guide for Yealink VC800 Video Conferencing System Parameter Description Configuration Method H.323 systems are allowed to access the gatekeeper. Specifies the user name for Remote Control Gatekeeper authentication with gatekeeper. Username Web User Interface Default: blank Specifies the password for...
Page 123 If it is set to Enabled, the system will send video SDP twice during a call to solve the compatibility between Yealink device and certain devices. To configure H.323 account via web user interface: Click on Account->H.323. Configure the H.323 account settings.
Page 124: Enabling H.460 Support For H.323 Calls
Administrator’s Guide for Yealink VC800 Video Conferencing System Enabling H.460 Support for H.323 Calls Yealink video conferencing systems support firewall traversal of H.323 calls using H.460 protocols. You must have an H.460 server configured in your environment for this feature to function properly.
Page 125 Configuring Call Preferences Parameter Description Configuration Method system. You can make point-to-point calls using H.323 names if both system are registered to a gatekeeper. Default: blank Specifies the extension that gatekeepers and gateways use to identify this system. Remote Control Default: blank H.323 Extension Web User Interface...
Page 126 Administrator’s Guide for Yealink VC800 Video Conferencing System Parameter Description Configuration Method gatekeeper. Web User Interface 2/Port Valid values: Integer from 0 to 65535. Default: 1719 Enables or disables support for gatekeeper authentication. Default: Disabled Gatekeeper Verify Remote Control Note: When Gatekeeper...
Page 127 If it is set to Enabled, the system will send video SDP twice during a call to solve the compatibility between Yealink device and certain devices. To configure H.460 firewall traversal for H.323 via web user interface: Click on Account->H.323.
Page 128: Dtmf
Administrator’s Guide for Yealink VC800 Video Conferencing System Select Enabled from the pull-down list of H.460 Active. Click Confirm to accept the change. To configure H.460 firewall traversal via the remote control: Select More->Setting->Advanced (default password: 0000) ->H.323. Select Manual Settings from the pull-down list of Gatekeeper Type.
Page 129: Methods Of Transmitting Dtmf Digit
These packets use RFC 2833 format and must have a payload type that matches what the other end is listening for. The default payload type for RTP Event packets is 101 and the payload type is configurable. The VC800 uses the configured value to negotiate with the other end during call establishment.
Page 130 Administrator’s Guide for Yealink VC800 Video Conferencing System DTMF parameters on the system are described below: Parameter Description Configuration Method Configures the DTMF type. You can configure it for the Cloud platform, SIP account or SIP IP call separately. INBAND—DTMF digits are ...
Page 131 Configuring Call Preferences Enter the desired value in the DTMF Payload Type(96~127) field. Click Confirm to accept the change. To configure DTMF type for SIP account via web user interface: Click on Account->SIP Account. Select the desired value from the pull-down list of DTMF Type. If SIP INFO or RFC2833+ SIP INFO is selected, select the desired value from the pull-down list of DTMF Info Type.
Page 132 Administrator’s Guide for Yealink VC800 Video Conferencing System Enter the desired value in the DTMF Payload Type(96~127) field. Click Confirm to accept the change. To configure DTMF type for SIP IP call via web user interface: Click on Account->SIP IP Call.
Page 133 Configuring Call Preferences DTMF parameters for H.323 protocol on the system are described below: Parameter Description Configuration Method Configures the DTMF type. You can configure it for the StarLeaf Cloud platform or H.323 call separately. INBAND—DTMF digits are  Remote Control transmitted in the voice band.
Page 134: Codecs
Administrator’s Guide for Yealink VC800 Video Conferencing System Select the desired value from the pull-down list of DTMF Type. Click Confirm to accept the change. Codecs CODEC is an abbreviation of COmpress-DECompress, and is capable of coding or decoding a digital data stream or signal by implementing an algorithm.
Page 135 Web User Interface codec byte audio incompatibility problems sequence between Yealink and certain devices. You can enable the special audio codec byte sequence feature to solve these incompatibility problems. To configure audio codecs via web user interface: Click on Account->Codec.
Page 136: Video Codecs
Administrator’s Guide for Yealink VC800 Video Conferencing System (Optional.) If Yealink device has audio problems with certain device, select Enabled from the pull-down list of Special audio codec byte sequence. Click Confirm to accept the change. Video Codecs The video codec that the system uses to establish a call should be supported by the server.
Page 137: Call Protocol
Configuring Call Preferences Parameter Description Configuration Method enabled on the system by default. Specifies the disabled video codecs Web User Interface Disable Codecs for the system not to use. To configure video codecs via web user interface: Click on Account->Codec. Select the desired video codec from the Disable Codecs or the Enable Codecs column.
Page 138 Administrator’s Guide for Yealink VC800 Video Conferencing System The call protocol parameter on the system is described below: Parameter Description Configuration Method Specifies the desired call protocol for placing calls. Auto—the system  automatically uses the available call protocol. Remote Control Call Protocol SIP—the system uses the SIP...
Page 139: Video Call Frame Rate
Configuring Call Preferences Video Call Frame Rate During two-way video call, the system supports up to 60 fps. Note VMR mode conference does not support 60 fps. For more information on VMR mode conference, refer to Conference Type on page 129. If two-way video call changes to multi-way video calls, the frame rate will decrease from 60fps to 30fps automatically.
Page 140: Account Polling
Administrator’s Guide for Yealink VC800 Video Conferencing System Select the desired value from the pull-down list of Enable 60fps. Click Confirm to accept the change. Account Polling When you dial account numbers of other system, account polling feature enables your system to use different call types according to this priority: Cloud platform>H.323 account>SIP account.
Page 141 The following example shows the way calls are placed when account polling is enabled or disabled. Scenario: System A is registered with a Yealink Cloud account and a SIP account. On system A, select Auto from the pull-down list before calling.
Page 142: Noise Suppression
Administrator’s Guide for Yealink VC800 Video Conferencing System On system A, dial the account numbers of system B. Result： If account polling is disabled, system A can only use its Cloud account (highest priority) to  call system B. If account polling is enabled, system A will use its Cloud account (highest priority) to call ...
Page 143: Conference Management
Click Confirm to accept the change. Conference Management Conference Type The VC800 video conferencing conference can host a Regular Mode conference or a VMR Mode conference. Regular Mode Conference In Regular Mode conference, the moderator can communicate with other participants.
Page 144 Administrator’s Guide for Yealink VC800 Video Conferencing System Select Regular Mode from the pull-down list of Conference Type. Click Confirm to accept the change. The number of participants depends on the multipoint license you imported. The maximum value can be 8, 16 or 24. For more information on multipoint license, refer to Multipoint License on page 220.
Page 145 Virtual meeting room 2: the moderator does not join this meeting and only provides MCU  resource for the participants. If you import a multipoint license to the VC800 system, you call allocate the MCU ways between two virtual meeting rooms. If you import an 8 ways multipoint license, X+Y<=8.
Page 146: Meeting Password
Administrator’s Guide for Yealink VC800 Video Conferencing System To configure VMR mode conference via web user interface: Click on Setting->Conference Setting. Select VMR Mode from the pull-down list of Conference Type. Select the MCU ways from the pull-down list of Virtual Meeting Room 1.
Page 147 Configuring Call Preferences The meeting password parameter on the system is described below: Parameter Description Configuration Method Enables or disables the system to configure a password for virtual meeting room1. Virtual Meeting Web User Interface Room 1->Meeting  Password  Default: Off Virtual Meeting Configures the password for virtual...
Page 148: Joining The Meeting
Administrator’s Guide for Yealink VC800 Video Conferencing System Enter meeting password in the Password field. Click Confirm to accept the change. You can add specified users to the meeting whitelist. Users in the whitelist can dial your virtual Note meeting room 1 directly without meeting password. But users in the whitelist still need meeting password to enter the virtual meeting room 2.
Page 149 Users in the whitelist can join your conference call directly without meeting password even if you have enabled the meeting password feature. VC800 video conferencing system supports up to 100 whitelist records. Meeting whitelist is configurable via web user interface only.
Page 150: Meeting Blacklist
VC800 will refuse incoming calls from the blacklist automatically. VC800 will not remind incoming calls and save call history from blacklist. VC800 supports up to 100 blacklist records. Blacklist is configurable via web user interface only. The blacklist parameter is described below:...
Page 151: Voice Activation
Configuring Call Preferences Click Delete beside the numbers that you want to delete. The web user interface prompts the message “Warning: Are you sure delete the black number?”. Click Confirm. Voice Activation Voice activation displays the active speaker in largest pane. Other participants are displayed in a strip beside the active speaker.
Page 152: View Switching
Administrator’s Guide for Yealink VC800 Video Conferencing System Select the desired value from the pull-down list of Video Hold Active Duration. Click Confirm to accept the change. Note Voice activation takes effect only when there are more than two participants in a conference call.
Page 153 Configuring Call Preferences Parameter Description Configuration Method Switches all video images at a time. Web User Interface Full Screen Round To configure view switching via web user interface: Click on Setting->Conference Setting. In the Average Mode field, select the desired value from the pull-down list of View Switching Interval.
Page 154 Administrator’s Guide for Yealink VC800 Video Conferencing System be switched automatically. The view switching parameter is described below: Parameter Description Configuration Method Configures the view switching interval. View Switching Default: 30s. Web User Interface Interval The video images will be switched automatically every 30 seconds.
Page 155: Default Layout Of Single Screen
Default Layout of Single Screen When only one display device is connected to the VC800 codec (single screen), you can configure the default layout when a call is established. The parameters of default layout are described below:...
Page 156 Administrator’s Guide for Yealink VC800 Video Conferencing System Parameter Description Configuration Method Equal  Picture In Picture  Default: Picture In Picture If it is set to Remote big Local small, the remote video image is shown in big size, and the local video image below is shown in small size.
Page 157: Dual Display Screen Layouts
To make it easier for users to view video images, users can connect two display devices to Display1 and Display2 ports respectively. When two display devices are connected to the VC800 codec, the status bar of the primary display device will display icon.
Page 158: Do Not Disturb
Administrator’s Guide for Yealink VC800 Video Conferencing System participants are displayed in a strip beside the active speaker. Secondary display device: PC content is seen in a large pane. Speaker PC Content Local Primary display device Secondary display device Specifying Content to the secondary display device...
Page 159 Configuring Call Preferences Select the desired value from the pull-down list of DND. Click Confirm to accept the change. If Enabled is selected, the display device will display To configure DND via the remote control when the system is idle: Select More->Setting->Call Features.
Page 160: Auto Answer
Administrator’s Guide for Yealink VC800 Video Conferencing System To configure DND during a call via the CP960 conference phone: during a call to enable DND. icon will appear on the status bar of touch screen. during a call to disable DND.
Page 161: Auto Dialout Mute
Configuring Call Preferences Select the desired value from the pull-down list of Auto Answer Multiway. Click Confirm to accept the change. If Enabled is selected, the display device will display To configure auto answer via the remote control: Select More->Setting->Call Features. Check the Auto Answer checkbox.
Page 162: Call Match
Administrator’s Guide for Yealink VC800 Video Conferencing System Parameter Description Configuration Method mute feature on the system. Default: Disabled To configure auto dialout mute feature via web user interface: Click on Setting->Call Features. Select the desired value from the pull-down list of Auto Dialout Mute.
Page 163: History Record
Configuring Call Preferences To configure call match via web user interface: Click on Setting->Call Features. Select the desired value from the pull-down list of Call Match. Click Confirm to accept the change. To configure call match via the remote control: Select More->Setting->Call Features.
Page 164: Bandwidth
The system automatically detects the available bandwidth for call connection by default. The VC800 supports connecting to other devices with different bandwidth. If a device with lower bandwidth joins a call, the video quality will stay the same or will not reduce a lot. You can specify the uplink and downlink bandwidths for the system to achieve the best result.
Page 165 Configuring Call Preferences Parameter Description Configuration Method Default: Auto If Auto is selected, the system will negotiate the appropriate uplink bandwidth automatically. Specifies the maximum receiving bandwidth for the system. Remote Control Default: Auto Downlink Bandwidth Web User Interface If Auto is selected, the system will negotiate the appropriate downlink bandwidth automatically.
Page 166: Content Sharing
Administrator’s Guide for Yealink VC800 Video Conferencing System Select Save, and then press to accept the change. The priority of bandwidth is as follows: system bandwidth>Contact bandwidth (refer to add local Note contacts). For example: the system bandwidth is 512kbps, if contact bandwidth is set to a value greater than 512bps, than the actual contact bandwidth will be 512bps.
Page 167: Ringback Timeout
Click Confirm to accept the change. Ringback Timeout Ringback timeout defines a specific period of time within which the VC800 video conferencing system will cancel the dialing if the call is not answered. The ringback timeout parameter on the system is described below:...
Page 168: Auto Refuse Timeout
Administrator’s Guide for Yealink VC800 Video Conferencing System Select the desired value from the pull-down list of Ringback Timeout(30-240). Click Confirm to accept the change. Auto Refuse Timeout Auto refuse timeout defines a specific period of time within which the video conferencing system will stop ringing if the call is not answered.
Page 169: Sip Ip Call By Proxy
Configuring Call Preferences Select the desired value from the pull-down list of Auto Refuse Timeout (30-240). Click Confirm to accept the change. SIP IP Call by Proxy If the account of far site is an URI address (Username@Server), near site can use SIP IP call or SIP account to connect to the far site.
Page 170 Administrator’s Guide for Yealink VC800 Video Conferencing System To configure the SIP IP call by proxy via web user interface: Click on Setting->Call Features. Select the desired value from the pull-down list of SIP IP Call by Proxy. Click Confirm to accept the change.
Page 171: Configuring System Settings
Configuring System Settings Configuring System Settings This chapter provides information for making configuration changes for the system, such as language, time and date, backlight of the CP960 conference phone, vido&audio settings and camera settings: Topics include: General Settings  Audio Settings ...
Page 172: Site Name
Administrator’s Guide for Yealink VC800 Video Conferencing System Parameter Description Configuration Method or unmute the speaker. Presentation: press to start or  stop presentation. Default: Input To configure a custom key type via web user interface: Click on Setting->Remote Control.
Page 173: Backlight Of The Cp960 Conference Phone
Configuring System Settings To configure the site name via web user interface: Click on Setting->General. Edit the site name in the Site Name field. Click Confirm to accept the change. The display device will display the changed site name. To configure the site name via the remote control: Select More->Setting->Basic->Site Name.
Page 174 Administrator’s Guide for Yealink VC800 Video Conferencing System The backlight parameter on CP960 conference phone is described below: Parameter Description Configuration Method Configures the backlight time of the Web User Interface CP960 conference phone. Backlight Time CP960 conference phone Default: Always On To configure the backlight time of the CP960 conference phone via web user interface: Click on Setting->General.
Page 175: Language
Configuring System Settings Language The default language of the display device and the CP960 conference phone is English, and you can change it via the remote control. The CP960 conference phone will detect and use the same language as the display device. The default language of the web user interface is English.
Page 176: Date & Time
Administrator’s Guide for Yealink VC800 Video Conferencing System Select Save, and then press to accept the change. Date & Time Time and date are displayed on the idle screen of the display device and the CP960 conference phone. Time and date are synced automatically from the NTP server by default. The default NTP server is cn.pool.ntp.org.
Page 177 Configuring System Settings Configuration Parameter Description Method Configures the interval (in minutes) for the system to Synchronism synchronize time and date with Web User Interface (15~86400s) NTP server. Default: 1000. Configures the Daylight Saving Time (DST) type. The available types for the system are: Disabled-not use DST.
Page 178 Administrator’s Guide for Yealink VC800 Video Conferencing System Configuration Parameter Description Method of the Daylight Saving Time is set to Enabled. When the DST calculation method is set to By Date. Configures the time to end DST. Web User Interface...
Page 179 Configuring System Settings Configuration Parameter Description Method Default: Hour 24 Configures the date format. WWW MMM DD  DD-MMM-YY  YYYY-MM-DD  Remote Control DD/MM/YYYY  Date Format/Date Web User Interface MM/DD/YY  DD MMM YYYY  WWW DD MMM ...
Page 180 Administrator’s Guide for Yealink VC800 Video Conferencing System Enter the end time in the End Date field. Mark the DST By Week radio box in the Fixed Type field. Select the desired values from the pull-down lists of DST Start Month, DST Start Day of Week, DST Start Day of Week Last in Month, DST Stop Month, DST Stop Day of Week and DST Stop Day of Week Last in Month.
Page 181: Automatic Sleep Time
Configuring System Settings Click Confirm to accept the change. To configure the time and date manually via web user interface: Click on Setting->Date& Time. Select Manual Time from the pull-down list of Time Type. Enter the current date in the Date field. Enter the current time in the Time field.
Page 182 Administrator’s Guide for Yealink VC800 Video Conferencing System The automatic sleep time is described below: Parameter Description Configuration Method Configures the inactive time (in minutes) before the system enter sleep mode. Default: 10 Min Remote Control Automatic Sleep Note: During setup wizard, the...
Page 183: Hiding Ip Address
Configuring System Settings Hiding IP Address The status bar of the display device displays IP address. You can choose to hide IP address on the status bar. The hide IP address parameter is described below: Parameter Description Configuration Method Enables or disables the system to hide IP address on the status bar.
Page 184: Hiding Icons In A Call
Administrator’s Guide for Yealink VC800 Video Conferencing System To hide heading time via web user interface: Click on Setting->General. Select the desired value from the pull-down list of Hide Heading Time. Click Confirm to accept the change. Note This feature will not affect the time displayed on the status bar of CP960 conference phone.
Page 185 Configuring System Settings Parameter Description Configuration Method Default: Hide with UI Enables or disables the system to hide mute icon ( ) during a call. Disabled- the system does not  display mute icon during a call. Hide with UI- the system ...
Page 186 Administrator’s Guide for Yealink VC800 Video Conferencing System Parameter Description Configuration Method Enabled- the system displays  recording icon during a call. Default: Disabled Enables or disables the system to hide site name icon during a call. Disabled- the system does not ...
Page 187 Configuring System Settings Parameter Description Configuration Method Enabled- the system displays  encrypt icon during a call. Default: Disabled Enables or disables the system to hide output mute icon (output volume is set to 0: ) during a call. Disabled- the system does not ...
Page 188: Relog Offtime
Administrator’s Guide for Yealink VC800 Video Conferencing System Select the desired values from the pull-down lists of Time Icon, Mute Icon, Camera Icon, Recording Icon, Sitename Icon, Hold Icon, Encrypt Icon, OutPut Mute Icon, and SecondScreen Icon. Click Confirm to accept the change.
Page 189: Key Tone
Configuring System Settings Enter the desired time in the ReLogOffTime (1-1000min) field. Click Confirm to accept the change. Key Tone You can enable the key tone feature for the system to make a keyboard click sound effect (key tone) when pressing a key on the remote control. If you disable this feature or system ringer , the system will not play a key tone when you press the key on the remote volume is adjusted to 0...
Page 190: Keyboard Input Method
Administrator’s Guide for Yealink VC800 Video Conferencing System Select the desired value from the pull-down list of Key Tone. Click Confirm to accept the change. To configure the key tone via the remote control: Select More->Setting->Basic. Mark the radio box in the Key Tone field.
Page 191: Audio Settings
Configuring System Settings To adjust the display order of the enabled input methods, select the desired list, and click Click Confirm to accept the change. To change keyboard input method via the remote control: In the editing field, select , and then press The display device appears the on-screen keyboard.
Page 192 Administrator’s Guide for Yealink VC800 Video Conferencing System removed from the VC800, the VC800 will select the next highest priority device. You can also specify the desired audio output device via the remote control or the web user interface. The audio output device parameter is described below:...
Page 193: Audio Input Device
Configuring System Settings Select the desired value from the pull-down list of Audio Output. Click Confirm to accept the change. To configure the audio output device via the remote control: Select More->Setting->Video & Audio->Audio Settings. Select the desired value from the pull-down list of Audio Output. Select Save, and then press to accept the change.
Page 194 Administrator’s Guide for Yealink VC800 Video Conferencing System The priority of audio input device is: By default, the VC800 automatically selects the audio input devices with the highest priority. If you select “VCS Phone + Wireless Micpod” option, the VC800 will use CP960 conference phone and CPW90 expansion mic to pick up audio at the same time.
Page 195: Adjusting Mtu Of Video Packets
Configuring System Settings Select the desired value from the pull-down list of Audio Input. Click Confirm to accept the change. To configure the audio input device via the remote control: Select More->Setting->Video & Audio->Audio Settings. Select the desired value from the pull-down list of Audio Input. Select Save, and then press to accept the change.
Page 196: Dual-Stream Protocol
The Yealink video conferencing system supports the standard H.239 protocol and BFCP (Binary Floor Control Protocol). H.239 protocol is used when sharing content with the far site in H.323 calls.
Page 197 SIP IP call, the default value is Enabled. For SIP account, the default value is Disabled. Note: You cannot configure it for the Yealink/StarLeaf Cloud platform. To configure H.239 dual-stream protocol for StarLeaf Cloud platform via web user interface: Click on Account->VC Platform.
Page 198 Administrator’s Guide for Yealink VC800 Video Conferencing System Select the desired value from the pull-down list of H.239. Click Confirm to accept the change. To configure H.239 dual-stream protocol for H.323 call via web user interface: Click on Account->H.323. Select the desired value from the pull-down list of H.239.
Page 199 Configuring System Settings Click Confirm to accept the change. To configure BFCP dual-stream protocol for Zoom/Pexip/BlueJeans/Mind/Custom platform via web user interface: Click on Account->VC Platform. Select Zoom/Pexip/BlueJeans/Mind/Custom from the pull-down list of Platform Type. Select the desired value from the pull-down list of BFCP. Click Confirm to accept the change.
Page 200 Administrator’s Guide for Yealink VC800 Video Conferencing System Select the desired value from the pull-down list of BFCP. Click Confirm to accept the change. To configure BFCP dual-stream protocol for SIP IP call via web user interface: Click on Account->SIP IP Call.
Page 201: Mix Sending
Configuring System Settings Mix Sending Content sharing allows users to share content with other conference participants during a call. When a PC is connected to the VCH50 video conferencing hub, the display device can display both the camera video and the shared content. The content sharing feature is very useful in the conference scenario in which content sharing is needed (e.g., a slide or a flash).
Page 202 Administrator’s Guide for Yealink VC800 Video Conferencing System Camera settings parameters are described below. Parameter Description Configuration Method Configures the value of camera exposure compensation.  1 to 12  Remote Control Exposure compensation is used to Exposure compensate the camera effectively...
Page 203 Configuring System Settings Parameter Description Configuration Method blue gain. Default: ATW Configures the red gain of the camera. Valid Values: 0-100 Remote Control Red Gain Default: 50 Web User Interface Note: You can set this parameter only when the white balance mode is configured to Manual.
Page 204 Administrator’s Guide for Yealink VC800 Video Conferencing System Parameter Description Configuration Method camera. Web User Interface Valid Values: 0-100 Default: 50 Configures the contrast of the camera. Remote Control Contrast Valid Values: 0-100 Web User Interface Default: 49 Specifies the noise reduction (2D) mode.
Page 205 Configuring System Settings Parameter Description Configuration Method left and right navigation keys on the remote control. In this case, you can set the camera pan direction to Reversed. Reset the camera settings to factory defaults. Web User Interface Reset Camera Note: The camera presets will also be cleared.
Page 206: Far-End Camera Control
Administrator’s Guide for Yealink VC800 Video Conferencing System To configure camera settings via the remote control: Select More->Setting ->Camera Setting. Configure the camera settings. Select Save, and then press to accept the change. Far-end Camera Control Local video is displayed on the display device of the far site during a call. For the best view, you can enable the Far Control of Near Camera feature to allow the far site to control the focus and angle of the local camera.
Page 207: Camera Control Protocol
Camera Control Protocol VC800 video conferencing system supports camera control protocols: FECC (Far End Camera Control). You can enable the FECC protocol for SIP call or H.323 call. If far site wants to control the local camera, both the far site and near site should enable the camera control protocol simultaneously.
Page 208 Administrator’s Guide for Yealink VC800 Video Conferencing System Parameter Description Configuration Method Default: Enabled Enables or disables the FECC (SIP) protocol for far site to control near camera. You can configure it for the Zoom/Pexip/BlueJeans/Mind/Custom platform, SIP account or SIP IP call separately.
Page 209 Configuring System Settings To configure FECC(H.323) camera control protocol for H.323 calls via web user interface: Click on Account->H.323. Select the desired value from the pull-down list of FECC(H.323). Click Confirm to accept the change. To configure FECC(SIP) camera control protocol for Zoom/Pexip/BlueJeans/Mind/Custom platform via web user interface: Click on Account->VC Platform.
Page 210 Administrator’s Guide for Yealink VC800 Video Conferencing System Select the desired value from the pull-down list of FECC(SIP). Click Confirm to accept the change. To configure FECC(SIP) camera control protocol for SIP calls via web user interface: Click on Account->SIP Account.
Page 211 Configuring System Settings Select the desired value from the pull-down list of FECC(SIP). Click Confirm to accept the change. To configure FECC(SIP) c camera control protocol for SIP IP call via web user interface: Click on Account->SIP IP Call. Select the desired value from the pull-down list of FECC(SIP). Click Confirm to accept the change.
Page 212: Output Resolution
VC800 video conferencing system supports output resolution adjustment. You can adjust output resolution of primary/secondary display device respectively. Make sure the display device has connected to the VC800 codec before configuration. The output resolution parameters on the system are described below.
Page 213: Usb Configuration
Configuring System Settings Select the desired value from the pull-down list of Display2. Click Confirm to accept the change. USB Configuration If you have high requirement for data security, you can disable the USB feature. If you disable the USB feature, you cannot view the videos and screenshots stored in the USB flash driver via the remote control, and cannot record video or capture screenshots via the remote control .
Page 214: Video Recording
Click Confirm to reboot the system immediately. Video Recording Before recording video, make sure a USB flash driver is connected to VC800 codec, VCH50 video conferencing hub or CP960 conference phone and the USB feature is enabled. For more information, please refer to USB Configuration on page 199.
Page 215 Configuring System Settings Parameter Description Configuration Method available only when the recording feature is enabled. To configure video recording via web user interface: Click on Setting->Video & Audio. Select the desired value from the pull-down list of Recording. Select the desired value from the pull-down list of Auto Recording. Click Confirm to accept the change.
Page 216: Screenshot
You can capture the screenshot from the camera via the remote control, CP960 conference phone or web user interface. Make sure a USB flash driver is connected to VC800 codec, VCH50 video conferencing hub or CP960 conference phone and the USB feature is enabled. For more...
Page 217: Tones
Configuring System Settings To capture screenshots via the CP960 conference phone when the system is during a call: -> Tones When automatically answering an incoming call, the system will play a warning tone. You can customize tones or select specialized tone sets (vary from country to country) to indicate different conditions of the system.
Page 218 Administrator’s Guide for Yealink VC800 Video Conferencing System Sweden  Russia  United States  Configured tones can be heard on the system for the following conditions: Condition Description Ring Back Ring-back tone Busy When the callee is busy Call Waiting...
Page 219 Configuring System Settings Parameter Description Configuration Method before tones (e.g., !250/200, 0/1000, 200+300/500, 600+700+800+1000/2000). Default: Blank Note: It only works if the parameter “Select Country” is set to Custom. Customizes the busy tone for the system. For more information on how to customize the tone, refer to the Web User Interface Busy...
Page 220 Administrator’s Guide for Yealink VC800 Video Conferencing System If you select Custom, you can customize the tone for indicating each condition of the system. Click Confirm to accept the change.
Page 221: System Management
 contacts (you can configure conference contacts only when multipoint license is imported to the VC800 system). A conference contact consists of one or more local contacts. You can establish a conference call quickly by calling conference contacts. You can import or export local contact list to different systems to share the local directory.
Page 222 Administrator’s Guide for Yealink VC800 Video Conferencing System The following sections give you detailed steps on how to manage the local directory. To add local contacts via web user interface: Click on Directory->Local Directory. Select Local from the pull-down list of New Contact.
Page 223 System Management If multiple numbers are stored for the selected contacts, the system will select number 1 by default. Click Confirm to accept the change. To edit contacts via web user interface: Click on Directory->Local Directory. Hover your cursor over the local contact you want to edit. Click in the pop-up detail box.
Page 224 Administrator’s Guide for Yealink VC800 Video Conferencing System Click Browse to locate a local contact list file (file format must be *.xml) from your local system. Click Confirm to import the local contact list. The web user interface prompts "Contacts imported successfully!".
Page 225 System Management (Optional.) Check the The first line as the title checkbox. It will prevent importing the title of the local contact information which is located in the first line of the CSV file. (Optional.) Check the Delete Old Contacts checkbox. It will delete all existing local contacts while importing the contact list.
Page 226: Ldap
LDAP LDAP (Lightweight Directory Access Protocol) is an application protocol for accessing and maintaining information services for the distributed directory over an IP network. Yealink VC800 system is configurable to interface with a enterprise directory server that supports LDAP version 2 or 3.
Page 227 System Management LDAP Attributes The following table lists the most common attributes used to configure the LDAP lookup on the system: Abbreviation Name Description givenName First name LDAP attribute is made up from given commonName name joined to surname. surname Last name or family name distinguishedName Unique identifier for each entry...
Page 228 Administrator’s Guide for Yealink VC800 Video Conferencing System Parameter Description Configuration Method LDAP TLS Start—TLS/SSL  connection between LDAP server and the system (port 389 is used by default). LDAPs—TLS/SSL connection  between LDAP server and the system (port 636 is used by default).
Page 229 System Management Parameter Description Configuration Method should be separated by spaces. Example: cn sn Configures the number attributes of each record to be returned by the LDAP server. LDAP Number Web User Interface Note: multiple numbers attributes Attributes should be separated by spaces. Example: telephoneNumber mobile Configures the display name of the contact record displayed on the LCD...
Page 230: Call History
Click Confirm to accept the change. Call History The VC800 video conferencing system maintains call history lists of All Calls, Missed Calls, Placed Calls and Received Calls. The system supports up to 100 history entries, including local history entries and Cloud history entries.
Page 231 System Management The web user interface displays all call history. Click All Calls, select the desired call history list. To place a call from the call history list via web user interface: Click on Directory->History. The web user interface displays all call history. Hover your cursor over the entry you want to call.
Page 232: Search Source List In Dialing
Cloud contacts and YMS contacts appear in the search source list only when you log into the Yealink VC Cloud Management Service or register a YMS account. To match the desired list, you need to enable the search source list first. If you want to match the LADP list, make sure LDAP is already configured.
Page 233: License
License Device Type License If the VC800 is a demo machine, namely it is used by agents to demonstrate system functions to the customers. The display device will prompt “DEMO ONLY, NOT FOR RESELL”. A DEMO machine supports 24 ways multipoint calls (an original caller and 24 other sites). You can change the VC800 from a demo machine to be a normal machine by importing a device type license.
Page 234: Multipoint License
The device type will change from “Demo Machine” to “Normal Machine”. Multipoint License You can use your VC800 system to participate in multipoint conferences. Multipoint calls require a multipoint license. Multipoint license is configurable via web user interface only. Maximum connections of the multipoint licenses are described as below.
Page 235 Parameter Description Configuration Method Import a multipoint license. Web User Interface Load License File Indicates whether a multipoint license has been imported to the VC800 system or not. Active Web User Interface Multipoint Status  Inactive (without a multipoint ...
Page 236: System Integrated With Control Systems
API commands can be sent to video conferencing system through TCP protocol. The control system needs to know the IP address and port of the Yealink video conferencing system. For security, you can configure an authentication password for TCP connection.
Page 237: Using The Api With A Serial Connection
You can use the API with a serial connection to control Yealink video conferencing system. The USB port on the Yealink video conferencing system can be connected to the serial port on the control system through a USB to RS-232 cable.
Page 238 Administrator’s Guide for Yealink VC800 Video Conferencing System Parameter Description Configuration Method Note: It must be the same rate for both devices. Configures the data bits. Available data bits are:  Web User Interface Data Bits  Default: 8 Note: It must be the same data bits for both devices.
Page 239 Click Confirm to accept the change. When you successfully deploy environment and configure the third-party control system, the Yealink video conferencing systems and the control devices, you can remotely manage certain features of your video conferencing system via the control device.
Page 240 Administrator’s Guide for Yealink VC800 Video Conferencing System...
Page 241: Configuring Security Features
Configuring Security Features Configuring Security Features This chapter provides information for making configuration changes for the following security-related features: User Mode  Administrator Password  Web Server Type  Transport Layer Security  Secure Real-Time Transport Protocol  H.235  Attack Defense in Public Network ...
Page 242: Administrator Password
Administrator’s Guide for Yealink VC800 Video Conferencing System Parameter Description Configuration Method Note: It can only be configured when the user mode is enabled. The system supports ASCII characters 32-126(0x20-0x7E) in passwords. You can leave the password blank. To configure user mode via web user interface: Click on Security->Security.
Page 243: Web Server Type
Configuring Security Features Parameter Description Configuration Method password is “0000”. Configures a new administrator password. Remote Control New Password Note: You can leave the password Web User Interface blank. Enters the new configured administrator password. Remote Control Confirm Password Note: The entered password must Web User Interface be the same as the one configured by the parameter “New Password”.
Page 244 Administrator’s Guide for Yealink VC800 Video Conferencing System that encrypts and decrypts user page requests as well as the pages returned by the web server. Both the HTTP and HTTPS port numbers are configurable. Web server type parameters on the system are described below:...
Page 245: Transport Layer Security
Configuring Security Features Enter the desired HTTPS port in the HTTPS Port field. Click Confirm to accept the change. To configure web server type via the remote control: Select More->Setting->Advanced (default password: 0000) ->Advanced Network. Select the desired value from the pull-down list of Web Server Type. Select Save, and then press to accept the change.
Page 246 Administrator’s Guide for Yealink VC800 Video Conferencing System DHE-RSA-AES128-SHA  DHE-DSS-AES128-SHA  AES128-SHA  IDEA-CBC-SHA  DHE-DSS-RC4-SHA  RC4-SHA  RC4-MD5  EXP1024-DHE-DSS-DES-CBC-SHA  EXP1024-DES-CBC-SHA  EDH-RSA-DES-CBC-SHA  EDH-DSS-DES-CBC-SHA  DES-CBC-SHA  EXP1024-DHE-DSS-RC4-SHA  EXP1024-RC4-SHA  EXP1024-RC4-MD5  EXP-EDH-RSA-DES-CBC-SHA ...
Page 247 (based on the MAC address) and issued by the Yealink Certificate Authority (CA). A generic server certificate: It is installed by default and is issued by the Yealink Certificate Authority (CA). Only if no unique certificate exists, the system may send a generic certificate for authentication.
Page 248 Administrator’s Guide for Yealink VC800 Video Conferencing System Parameter Description Configuration Method TLS—provides secure communication  for SIP signaling. DNS-NAPTR—performs the DNS  NAPTR and SRV queries for the service type and port if no server port is given. Default: For Zoom/Pexip/BlueJeans/Mind/Custom platform, the default value is TCP.
Page 249 Configuring Security Features Parameter Description Configuration Method system will reboot to make the change take effect. Upload the custom CA certificate to the system. Upload Trusted Note: A maximum of 10 CA certificates can Web User Interface Certificate be uploaded to the system. The certificate File you want to upload must be in *.pem, *.crt, *.cer or *.der format.
Page 250 Administrator’s Guide for Yealink VC800 Video Conferencing System Select the desired value from the pull-down list of CA Certificates. Click Confirm to accept the change. A dialog box pops up to prompt that the settings will take effect after a reboot.
Page 251 Configuring Security Features Select TLS from the pull-down list of the Transport. Click Confirm to accept the change. To configure TLS for the SIP account via web user interface: Click on Account->SIP Account. Select TLS from the pull-down list of the Transport. Click Confirm to accept the change.
Page 252 Administrator’s Guide for Yealink VC800 Video Conferencing System To upload a CA certificate via web user interface: Click on Security->Trusted Certs. Click Browse to locate the certificate (*.pem,*.crt, *.cer or *.der) from your local system. Click Upload to upload the certificate.
Page 253: Secure Real-Time Transport Protocol
Configuring Security Features To upload a device certificate via web user interface: Click on Security->Server Certs. Click Browse to locate the certificate (*.pem or *.cer) from your local system. Click Upload to upload the certificate. Secure Real-Time Transport Protocol During a confidential call, you can configure Secure Real-Time Transport Protocol (SRTP) to encrypt RTP streams to avoid interception and eavesdropping.
Page 254 Administrator’s Guide for Yealink VC800 Video Conferencing System a=fmtp:101 0-15 a=rtpmap:101 telephone-event/8000 a=ptime:20 a=sendrecv The callee receives the INVITE message with the RTP encryption algorithm, and then answers the call by responding with a 200 OK message which carries the negotiated RTP encryption algorithm.
Page 255 Configuring Security Features Fail to establish call RTP Call RTP Call Disabled When SRTP is enabled on both systems, RTP streams will be encrypted, and the lock icon appears on the display device of each system after successful negotiation. Note Cloud platform If SRTP is enabled for the or SIP account, you should also configure the transport...
Page 256: H.235
Click Confirm to accept the change. H.235 Yealink VC800 video conferencing systems support H.235 128-bit AES algorithm using the Diffie-Hellman key exchange protocol in H.323 calls. To use H.235 feature for H.323 calls, the participants in the call must enable the H.235 feature simultaneously. When a site places a call...
Page 257 Configuring Security Features on the H.235 feature enabled system, the system negotiates the encryption algorithm with the destination system. The H.235 parameter on the system is described below: Parameter Description Configuration Method Specifies the H.235 type. You can configure it for the StarLeaf Cloud platform or H.323 call separately.
Page 258 Administrator’s Guide for Yealink VC800 Video Conferencing System Select the desired value from the pull-down list of H.235. Click Confirm to accept the change. To configure H.235 for H.323 via web user interface: Click on Account->H.323 Select the desired value from the pull-down list of H.235.
Page 259: Attack Defense In Public Network
Configuring Security Features Attack Defense in Public Network VoIP phones often suffer from network attacks in public network, which results in communication failure. To ensure the safety of the enterprise VoIP phone, you can configure abnormal call answering feature for handling abnormal calls using the SIP protocol. For abnormal calls using the H.323 protocol, you can configure safe mode call feature to handle them.
Page 260: Safe Mode Call
Administrator’s Guide for Yealink VC800 Video Conferencing System Select the desired value from the pull-down list of Abnormal Call Answering. Click Confirm to accept the change. Safe Mode Call You can configure safe mode call feature to handle abnormal H.323 calls.
Page 261 Configuring Security Features Select the desired value from the pull-down list of Safe Mode Call. Click Confirm to accept the change.
Page 262 Administrator’s Guide for Yealink VC800 Video Conferencing System...
Page 263: System Maintenance
You can download the latest firmware version from the Yealink website. To upgrade VC800 firmware via web user interface: Click on Setting->Upgrade. In the Upgrade Firmware field, click Browse to locate the VC800 firmware from your local system. Click Upgrade to upgrade the firmware.
Page 264: Importing/Exporting Configuration
Don’t close or refresh the web page when upgrading the firmware via web user interface. Importing/Exporting Configuration We may need you to provide the system configurations for the Yealink field application engineers to help analyze problems. You can import configurations to your system to configure your system quickly.
Page 265: Resetting To Factory
System Maintenance Click Export. Click Confirm to export the configurations. To import the system configurations via web user interface: Click on Setting->Configuration. Click Browse to locate a configuration file from your local system. Click Import to import the configuration file. Resetting to Factory Reset the system to factory configurations after you have tried all appropriate troubleshooting suggestions but still have not solved your problems.
Page 266 It is not possible to undo a factory reset. But you can export the configuration first, and then you can re-import the configuration to recovery the system after the reset. You can reset the system via the reset key on the VC800 codec, remote control or web user interface.
Page 267 System Maintenance To reset the system via the rest key on the VC800 codec: Using tiny objects (for example, the paper clip) to press and hold the reset button for 15 seconds until the screen turns black. Do not power off the system during the factory restore process. The system reverts to the...
Page 268 Administrator’s Guide for Yealink VC800 Video Conferencing System...
Page 269: Troubleshooting
 Viewing Log Files The log files are Yealink specific debug files which may be requested by the Yealink support organization if you need technical support. The current log files are time stamped event log files. You can export the log files to a syslog server or the local system. The administrator can specify the location where the log will be exported to and the severity level of the log.
Page 270 Administrator’s Guide for Yealink VC800 Video Conferencing System Parameter Description Configuration Method Default: Local Specify the server address where the log will be exported. Web User Interface Server Name Note: It only works if the parameter “Export System Log” is set to Server.
Page 271 Troubleshooting Mark the Local radio box In the Export System Log field. Click Export to open the file download window, and then save the file to your local system. The following figure shows a portion of a log file: To export a log file to a syslog server via web user interface: Click on Setting->Configuration.
Page 272: Capturing Packets
Administrator’s Guide for Yealink VC800 Video Conferencing System Enter the IP address or domain name of the syslog server in the Server Name field. Click Confirm to reboot the system immediately. Capturing Packets The administrator can capture packets in three ways: capturing the packets via web user interface, remote control or using the Ethernet software.
Page 273 Troubleshooting Parameter Description Configuration Method SIP or H245 or H225—Capture  SIP, H245 and H225 packets. RTP—Capture RTP packets.  Default: Custom Customizes the packet filter string. Syntax: Protocol+Direction+Host(s)+ Value +Logical Operations+Other Expression Protocol: Values: ether, fddi, ip, arp, rarp, decnet, lat, sca, moprc, mopdl, tcp and udp.
Page 274 “Pcap Filter Type” is set to Custom. To export a PCAP trace via remote control: Before capturing packets, make sure a USB flash driver is connected to VC800 codec, VCH50 video conferencing hub or CP960 conference phone and the USB feature is enabled.
Page 275: Getting Information From Status Indicators
Troubleshooting Click Export to open the file download window, and then save the file to your local system. To capture packets using the Ethernet software: Connect the Internet ports of the system and the PC to the same HUB, and then use Sniffer, Ethereal or Wireshark software to capture the signal traffic.
Page 276: Using Diagnostic Methods
Administrator’s Guide for Yealink VC800 Video Conferencing System Total Bandwidth: Uplink Bandwidth and Downlink Bandwidth.  Video: Resolution, Codec, Bandwidth, Frame Rate, Jitter, Total Packet Lost, Packet Lost(%).  Protocol used during a call.  Device information of the far site.
Page 277 Troubleshooting Press to stop audio diagnostics. To diagnose the camera via the remote control: Select More->Setting-> Diagnose. Select Camera Diagnose, and then press Press navigation keys to adjust the camera position. Press to adjust the focus. If the camera can move and zoom normally, it means that the c amera works properly. Press to stop camera diagnose.
Page 278: Troubleshooting Solutions
Yealink FAE. General Issues Why is the display device black? Check whether the display device is connected properly to the VC800 codec.  Check whether the system is in sleep mode. Press any key on the CP960 conference phone ...
Page 279 Troubleshooting system and whether the connection between the system and NTP server is working properly. If you have configured the system to obtain the time and date manually, ensure that you  have configured the time and date correctly. Check whether you hide the time. For more information, refer to Hiding Heading Time ...
Page 280: Camera Issues
Administrator’s Guide for Yealink VC800 Video Conferencing System Why doesn’t the status bar of the display device display IP address? Check whether the network is available.  Check whether the LAN property is configured correctly. For more information on LAN ...
Page 281: Video & Audio Issues
Troubleshooting information, refer to Far-end Camera Control on page 192. Ensure that you are controlling the remote camera. Press , and then select  Other->Near/Far Camera during an active call and then select the remote video image. Ensure that the far site supports the same call protocol as the near site. For more ...
Page 282: Why Does The Far-Site Display Black Screen When Local Starts A Presentation
Check the screen layout to see whether the remote video image is shown in full size.  Why can’t I view the menu? Check whether the Display1 port of VC800 codec is connected to the HDMI port on the  display device.
Page 283 Troubleshooting situation, the contents will be sent to the negotiated media address. This may lead to failure. You can configure network address adapter to let the content to be sent to the actual public IP address. Network address adapter parameter is described below: Parameter Description Configuration Method...
Page 284: System Maintenance
Administrator’s Guide for Yealink VC800 Video Conferencing System Select the desired level from the pull-down list of Network Address Adapter. Click Confirm to accept the change. System Maintenance How to prevent monitor burn-in? Refer to your monitor’s documentation for specific recommendations and instructions. The following guidelines help prevent image burn-in: Ensure that static images are not displayed for long periods.
Page 285 Troubleshooting Configure some features need to take effect after a reboot  You can reboot the system in the following ways: Select More->Setting->Advanced (default password: 0000) ->Reboot & Reset->Reboot,  and then press Log into web user interface and click on Setting->Upgrade->Reboot, and then click ...
Page 286 Administrator’s Guide for Yealink VC800 Video Conferencing System...
Page 287: Appendix
Appendix Appendix Appendix A: Time Zones Time Zone Time Zone Name Samoa −11:00 United States-Hawaii-Aleutian −10:00 United States-Alaska-Aleutian −10:00 French Polynesia −09:30 United States-Alaska Time −09:00 Canada(Vancouver, Whitehorse) −08:00 Mexico(Tijuana, Mexicali) −08:00 United States-Pacific Time −08:00 Canada(Edmonton, Calgary) −07:00 Mexico(Mazatlan, Chihuahua) −07:00 United States-Mountain Time −07:00...
Page 288 Administrator’s Guide for Yealink VC800 Video Conferencing System Time Zone Time Zone Name Greenland Denmark-Faroe Islands(Torshavn) Ireland(Dublin) Portugal(Lisboa, Porto, Funchal) Spain-Canary Islands(Las Palmas) United Kingdom(London) Morocco +01:00 Albania(Tirane) +01:00 Austria(Vienna) +01:00 Belgium(Brussels) +01:00 Caicos +01:00 Chad +01:00 Spain(Madrid) +01:00 Croatia(Zagreb)
Page 289 Appendix Time Zone Time Zone Name +03:00 Iraq(Baghdad) +03:00 Russia(Moscow) +03:30 Iran(Teheran) +04:00 Armenia(Yerevan) +04:00 Azerbaijan(Baku) +04:00 Georgia(Tbilisi) +04:00 Kazakhstan(Aktau) +04:00 Russia(Samara) +04:30 Afghanistan(Kabul) +05:00 Kazakhstan(Aqtobe) +05:00 Kyrgyzstan(Bishkek) +05:00 Pakistan(Islamabad) +05:00 Russia(Chelyabinsk) +05:30 India(Calcutta) +05:45 Nepal(Katmandu) +06:00 Kazakhstan(Astana, Almaty) +06:00 Russia(Novosibirsk, Omsk) +06:30 Myanmar(Naypyitaw)
Page 290: Appendix B: Trusted Certificates
Tonga(Nukualofa) +13:30 Chatham Islands +14:00 Kiribati Appendix B: Trusted Certificates Yealink video conferencing system trusts the following CAs by default: Symantec Class 3 Secure Server CA  Class 1 Public Primary Certification Authority  Deutsche Telekom AG Root CA 2 ...
Page 291  Note Yealink endeavors to maintain a built-in list of most common used CA Certificates. Due to memory constraints, we cannot ensure a complete set of certificates. If you are using a certificate from a commercial Certificate Authority not in the list above, you can send a request to your local distributor.
Page 292 Administrator’s Guide for Yealink VC800 Video Conferencing System...
Page 293: Index
Attack Defense in Public Network Audio Input Device Connecting the Audio Device Audio Codecs Connecting the VC800 Codec Audio Output Device Connecting the VC800 Video Conferencing System Auto Answer Auto Dialout Mute Content Sharing Automatic Sleep Time Custom Key Type...
Page 294 Administrator’s Guide for Yealink VC800 Video Conferencing System LLDP Logging into the BlueJeans Cloud Platform Far-end Camera Control Logging into the Mind Platform Firmware Logging into the StarLeaf Cloud Platform Logging into the Yealink VC Cloud Management Service Platform General Issues...
Page 295 Registering a Custom Account Using the API with a Serial Connection Registering a Pexip Account Registering a YMS Account Resetting to Factory VC800 Video conferencing system Introduction Restricting Reserved Ports Video & Audio Issues Ringback Timeout Video Call Frame Rate...

This manual is also suitable for:

Cp960

Yealink VC800 Administrator's Manual

About this Guide

Table of Contents

VC800 Video Conferencing System Introduction

Getting Started

Configuring Network

Configuring Call Preferences

Configuring System Settings

System Management

Configuring Security Features

System Maintenance

Troubleshooting

Appendix

Appendix A: Time Zones

Appendix B: Trusted Certificates

Index

Quick Links

Troubleshooting

Need help?

Questions and answers

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Summary of Contents for Yealink VC800