Software Problems - Nortel Remote Office 9150 Installation And Administration Manual

Troubleshooting

Software problems

Introduction
This section identifies some problems that can occur with the Configuration
Manager software, and describes what to do to resolve them.
Symptom descriptions
If you are not able to complete a task with Configuration Manager, then perform
troubleshooting as described in the following table:
Symptom
The Configuration Manager
software installation fails.
When performing one of the
following by TFTP,
FILE OPEN FAILED
configuration upload
firmware upgrade
CONFIG UPLOAD FAILED
attempting to perform a
configuration upload by TFTP.
364
What to do
Ensure that you close all background applications,
including anti-virus checking software before
performing the installation.
1 Ensure the TFTP server application is installed
ERROR:
appears:
2 Ensure the file you are trying to upload is
3 Review messages displayed by the TFTP server
4 Ping the Remote Office 9150 unit to verify that
when 1 Ensure that you selected an appropriate file.
and running on your administration PC.
present in the target directory. That is, either in
the TFTP directory, or in the directory that is
specified as the base directory in the TFTP
server application.
application for clues.
network connectivity exists.
That is, ensure that the file you attempted to
upload is a Remote Office 9150 configuration
file.
Standard 1.0
Remote Office 9150