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23425
Problem
The picture freezes for a
moment at random points
in a film.
Can the composite /
Svideo outputs be used at
the same time as the
progressive output?
The "Zoom" feature does
not work.
"Black bars" are shown
at the top and bottom of
the screen.
The "Pluge" test cannot
be performed.
Problems with audio output
Problem
External digital decoder
does not decode the first
2 seconds of audio from
a CD/DVD.
On the analogue outputs,
the left (or right) channel
is on both outputs.
"Pops" or "crackles" are
heard through the amp-
lifier when the player is
first switched on.
Problems with disc play-back and front-panel display
Problem
Player loads disc but will
not play, or play-back
halts unexpectedly.
Some MP3 discs/files
cannot be played.
The number of tracks
displayed for a CD is 1
too many.
The player takes a long
time to identify a CD.
The front-panel display
is not illuminated.
The disc drive generates
more noise when a DVD
is being played.
Frequently Asked Questions about your ARCAM DVD player...
Possible cause
Some versions of the software
controlling the disc drive are
reported to cause this problem.
It is possible to use the interlaced outputs at the same time as the progressive output (providing a
progressive scan board is fitted to the player). The most important restriction is that the interlaced
component and the SCART outputs cannot be used at the same time.
The "Zoom" feature does not
work with all discs.
This can occur when a "Wide screen" film is viewed on a 4:3 format television.
Even with a 16:9 format television, "black bars" may still be visible. This is because the DVD being
viewed, although "Wide screen", is not in 16:9 format. Many films are in 1:2.35 format, which will not
fill completely a 16:9 screen.
Prior to version 1.75 of the
player software, it was not
possible to perform the "Pluge"
test.
Possible cause
Some digital decoder models do
not lock quickly enough onto the
digital signal output by the DVD
player.
The analogue outputs have been
configured so that one channel is
put out through both outputs.
The audio frequency selection
lines in the DVD player are not
being initialised correctly.
Possible cause
There is a fault in the
manufacturing of the disc.
There are some restrictions on
the type of MP3 files that the
DV88/27 can play.
The CD contains a data track (it
is an "enhanced" CD).
Since this is a DVD player (primarily), it checks for discs in the following order: DVDs, SVCDs, VCDs,
CDs. Therefore it takes longer to identify a CD than any other disc type.
The front-panel display has been
switched off.
When playing DVDs, the drive spins significantly faster than when CDs are being played. A result of
this is that extra noise may be generated under certain circumstances, typically when disc menus are
being displayed. Drive noise level normally drops significantly when play-back of the film itself begins.
Solution
Contact your dealer or ARCAM customer services to receive a free
software upgrade for your DVD player that fixes this problem.
There is no fault.
Contact your dealer or ARCAM customer services to receive a free
software upgrade for your DVD player (version 1.75 or later).
The "Below Black" menu item can be found at the bottom of the
second page of the set-up menu. When performing the pluge test,
this item should be set to "Pass Pluge"; at all other times, this item
should be set to "Normal" (otherwise video corruption may occur).
Solution
This is a fault with the digital decoder. However, contact your dealer
or ARCAM customer services to receive a free software upgrade for
your DVD player that will usually fix this problem (version 1.75 or
later).
Software version 1.75, or later:
On the third page of the "Set-up" menu, change the "Analog Out"
item to "Normal".
Contact your dealer or ARCAM customer services for a free
software upgrade that will fix this problem (version 1.75 or later).
Solution
Contact ARCAM customer services for a list of discs known to
cause problems. Some of the problems can be solved with a free
software upgrade for your player.
The files must be recorded with a sample rate of 44.1KHz.
The bit-rate must be between 64Kb/s and 192Kb/s. Variable bit-rate
is not supported.
The DV88/27 is designed to mute the audio output if a data track is
encountered. This means that your equipment will not be damaged
by playing these discs.
The front panel supports 3 different levels of illumination. Press the
"DISP" button on the remote control to select your preferred level.
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