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23425
Introduction
The ARCAM customer services team is available to help you should you experience problems with your DVD player. There are a
number of questions, however, that are asked very frequently. To save you the bother of having to call us or your dealer in these
instances, we have compiled this list to help you out.
Please note that this list is in addition to the "Troubleshooting" guide be found in the back of the handbook.
Obtaining the player software version and region numbers
Before contacting ARCAM customer services with a question, it is useful to have the software version and player region numbers
available. This information is displayed in the top-left corner of the screen when the player is first switched on (or brought out of
stand-by). The information is shown for approximately two seconds; the top number is the software version, the lower number is the
ARCAM shipping region that the player is set to (not to be confused with DVD region).
Problems with remote controls
Problem
The supplied remote
control is not working.
The player does not
respond to an ARCAM
learning remote control.
The player does not
respond to a non-
ARCAM learning remote
control.
I need discrete on/off
codes (or a complete
code list) for use with my
learning remote.
Problems with video output
Problem
Picture is "jerky" when
playing region 1 discs.
No progressive video
output (DV27/DV88P).
No progressive video
output (DV88).
"Flashing green bars"
down both sides of the
screen with some films.
The picture freezes for a
moment approximately
half way through a film.
Frequently Asked Questions
Possible cause
The remote control is configured
to control a CD player, not the
DV88/27.
The batteries are not installed
correctly, or are flat.
The remote control has not been
programmed correctly.
The remote control has not been
programmed to control your
ARCAM DVD player.
The remote control does not
support "RC5" commands
correctly.
The system code for the DVD player is 25. The on/off codes are:
On = 123 (hex. 0x7b)
Off = 124 (hex. 0x7c)
A complete list of codes can be found on our website at www.arcam.co.uk
Possible cause
This occurs when NTSC discs
(such as those from the USA)
are played in a machine where
the output is set to "PAL" (such
as those sold in Europe).
A PAL disc (such as those sold
in Europe) is being played.
There is no progressive video
board fitted to your machine.
This has been noticed in earlier
versions of the software (version
1.6 or earlier).
This is caused by the player
changing layers on a two-layer
disc.
about your ARCAM DVD player...
Solution
Press the "DVD/CD" button on the top left corner of the remote
control until the "DVD" light is illuminated. (Note that the light will
switch off again after a few seconds, but the remote control will
remain in the selected mode.)
Check battery compartment and reinstall batteries if necessary.
Reprogram the remote control.
If this fails, contact ARCAM customer services for further
assistance.
Reprogram the remote control. If programming from the supplied
(ARCAM) remote control, ensure that the ARCAM remote control is
configured to DVD and not to CD (see above).
This is a fault with the learning remote control. However, contact
your dealer or ARCAM customer services to receive a free software
upgrade for your DVD player that fixes this problem.
Solution
Enter the "Setup" menu and change the "TV system" setting to
"Auto" (see your user guide).
The player cannot output progressive video from a PAL source. To
enjoy progressive video output, NTSC source discs must be played.
Contact ARCAM customer services for details on upgrading your
player.
Contact your dealer or ARCAM customer services to receive a free
software upgrade for your DVD player that fixes this problem.
There is no fault.
SH8827FAQ, Issue 1
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