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Intermec CN4 User Manual

Intermec CN4 User Manual

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CN 4

Mobile Computer

CN4, CN4e, CN4N
I
User's Manual

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  • Page 1: Mobile Computer

    CN 4 Mobile Computer CN4, CN4e, CN4N User’s Manual...
  • Page 2 Intermec Technologies Corporation. Information and specifications contained in this document are subject to change without prior notice and do not represent a commitment on the part of Intermec Technologies Corporation. © 2009-2010 by Intermec Technologies Corporation. All rights reserved.
  • Page 3 Document Change Record This page records changes to this document. The document was originally released as Revision 001. Version Number Date Description of Change 08/2010 Revised to support the CN4NI Mobile Computer and the EA11 area imager. CN4 Mobile Computer User’s Manual...
  • Page 4 CN4 Mobile Computer User’s Manual...

  • Page 5: Table Of Contents

    Introducing the CN4 Series Mobile Computers ........
  • Page 6 ....... . 43 Managing the CN4 With SmartSystems Foundation ....... . 44 Connecting to a PC .
  • Page 7 Upgrading the CN4 Using a miniSD Card........
  • Page 8 Warm Booting the CN4 ........

  • Page 9: Before You Begin

    Global Services and Support Warranty Information To understand the warranty for your Intermec product, visit the Intermec web site at www.intermec.com and click Support > Returns and Repairs > Warranty.

  • Page 10: Web Support

    Visit the Intermec web site at www.intermec.com to download our current manuals (in PDF). Visit the Intermec technical knowledge base (Knowledge Central) at www.intermec.com and click Support > Knowledge Central to review technical information or to request technical support for your Intermec product.

  • Page 11: Who Should Read This Manual

    Before You Begin Who Should Read This Manual This manual is written for the person who is responsible for installing, configuring, and maintaining the Intermec CN4, CN4e, and CN4NI Mobile Computers. This manual provides you with information about the features of the mobile computer and how to install, configure, operate, maintain, and troubleshoot it.

  • Page 12: Patent Information

    6234393; 6234395; 6244512; 6249008; 6328214; 6330975; 6345765; 6356949; 6367699; 6375075; 6375076; 6375344; 6431451; 6435411; 6484944; 6488209; 6497368; 6532152; 6538413; 6539422; 6621942; 6641046; 6681994; 6687403; 6688523; 6732930 There may be other U.S. and foreign patents pending. CN4 Mobile Computer User’s Manual...

  • Page 13: Using The Cn4

    Using the CN4 This chapter introduces the CN4 and CN4e Mobile Computers with Windows® Mobile® 6.1. It also contains hardware and software configuration information to assist you in getting the most out of your computer. This chapter contains these topics: •...

  • Page 14: Introducing The Cn4 Series Mobile Computers

    The CN4NI (both the CN4 and CN4e) is certified for use in non-incendive environments. Throughout this manual, all versions of the computer are referred to as the CN4 Series Mobile Computer or CN4. CN4e and CN4 Mobile Computers The CN4 Series Mobile Computer with an IEEE 802.11b/g radio installed is...

  • Page 15: What's New In This Release

    EA11 area imager, which is optimized for scan- intensive applications. Using the Battery The CN4 uses the following Intermec batteries as a main power source. All have been certified to meet the IEEE 1725 standard for rechargeable batteries.

  • Page 16: Charging The Battery

    If you fail to replace the low battery immediately, you may lose important data or applications. If the CN4 is not on external power and you remove the battery pack, you need to install a charged battery within 5 minutes, or the CN4 resets and you could lose data.
  • Page 17 1 Press and release the Power button to suspend the CN4. 2 Unsnap the top end of the handstrap. 3 Slide the tab on the battery to release it from the CN4. Note: For the CN4NI, use a Phillips screwdriver to loosen and tighten the battery set screw.

  • Page 18: Checking The Battery Status

    Battery status LED Understanding the Battery Status LED Battery Status Description Steady green The battery is more than 95% charged and CN4 is on a charger. Blinking red The battery is low. CN4 goes into Suspend mode. Charge or replace the battery.
  • Page 19 “Standard and Extended Batteries for CN4 and CN4e” on page 3. The CN4 is not on external power and the battery is operating normally. You can also check the battery status by using the Power application. To check the battery status •...

  • Page 20: Maximizing Battery Life

    Several factors determine the life of your battery such as extreme temperatures, input devices, and your usage. By default, the CN4 goes into a lower power mode or turns off after two minutes of inactivity. Press the Power button to resume activity at any time.

  • Page 21: Choosing A Power Management Profile

    There are several ways you can manage power: • You can set the amount of time that the screen stays on, or the amount of time the CN4 stays on after the screen turns off. For help, see “Customizing Power Timeouts” on page 10.

  • Page 22: Customizing Power Timeouts

    If the screen is off, you do not have any LAN, or Bluetooth connections, but the CN4 maintains its WAN connection and still receives incoming phone calls or other data. To wake up the CN4 and restore other connections, press the Power or Scan button.
  • Page 23 (except for WAN) are turned off. To restore data connections, you need to press the Power button to wake up the CN4. Choose Turn off the Screen if you want to leave the CN4 on • but with the screen turned off when you press the Power button.

  • Page 24: Using The Keypad

    Chapter 1 — Using the CN4 Using the Keypad The CN4 comes with either a QWERTY keypad or a numeric keypad. The CN4e comes with either an alphabetic keypad or a numeric keypad. The QWERTY and alphabetic keypads are for applications that require mainly alphabetic data.

  • Page 25: Using The Color-Coded Keys

    Chapter 1 — Using the CN4 Using the Color-Coded Keys All keypads include color-coded modifier keys for characters, symbols, and functions printed on the keypad overlay. The numeric keypads include an orange modifier key and a green modifier key. The alphanumeric keypads include an orange modifier key.

  • Page 26: Entering Characters On The Numeric Keypads

    Chapter 1 — Using the CN4 Entering Characters on the Numeric Keypads To type a character or access a function printed in orange on the keypad overlay, press and then press the key for the character or function you want.

  • Page 27: Using The Power Button

    Note: For more information on using the phone, see “Configuring the Phone” on page 46. When you use the CN4 as a cell phone, use the microphone and a front speaker for talking on the phone. CN4 Mobile Computer User’s Manual...
  • Page 28 Chapter 1 — Using the CN4 Front speaker Microphone Microphone and Front Speaker Locations To adjust the volume of the front speaker 1 Tap the Volume icon ( ) at the top of the screen. 2 In the Volume adjust box, tap 3 Move the volume slider for the phone.

  • Page 29: Adjusting The Volume Of The Rear Speaker

    Press the top to turn the volume up. • Press the bottom to turn the volume down. • Use Intermec Settings to set the default volume. For help, see “Configuring the CN4 Parameters” on page 48. CN4 Mobile Computer User’s Manual...

  • Page 30: Enabling The Vibrate Mode

    Enabling the Vibrate Mode You can enable the vibrate mode when audio is difficult to hear, such as in a high noise environment. When enabled, the CN4 vibrates when the scanner performs a good read or when the phone receives a call.

  • Page 31: Using The Stylus

    For help, see “Configuring the Backlight” on page 22. Using the Stylus The CN4 has a stylus for selecting items and entering information on the touch screen. Functions You Can Perform With the Stylus Action...

  • Page 32: Understanding The Screen Icons

    The battery is low. You need to replace or charge the battery very soon. The CN4 is on external power and the battery is charging. The volume is turned off. To turn the volume back on, tap this icon and choose your setting.

  • Page 33: Aligning The Touch Screen

    Chapter 1 — Using the CN4 Aligning the Touch Screen If the touch screen does not respond when you tap it with the stylus, you may need to calibrate the screen. To align the touch screen 1 Tap Start > Settings > the Systems tab > Screen.

  • Page 34: Configuring The Backlight

    Chapter 1 — Using the CN4 Configuring the Backlight By default, the CN4 goes into Screen Off mode when there is no activity on the computer. Screen Off mode turns off the backlight and display. Press a key or tap the screen to resume activity.

  • Page 35: Understanding The Status Leds

    10 seconds. During this time, do not toggle the CN4 on or off and do not remove the battery. If the computer seems to behave erratically, first try warm booting and then cold booting the “Resetting the CN4”...

  • Page 36: Using The Imager

    Chapter 1 — Using the CN4 Using the Imager The CN4 has two available area imagers: EA11 and EA21. The EA11 provides a “laser-like” aimer and is optimized for a scan-intensive environment. The EA21 provides a laser framer and is optimized for document imaging.

  • Page 37: Reading Bar Codes

    Chapter 1 — Using the CN4 Reading Bar Codes The CN4 imager can scan 1D and 2D bar code symbologies, composite symbologies, and postal codes. You can position the CN4 in almost any orientation to scan a bar code label.
  • Page 38 CN4e Imager and Scan Button Locations To read bar codes 1 Press the Power button to turn on the CN4, point the scanner window a few inches from the bar code label, and hold steady. 2 Press and hold the Scan button. A laser pointer, illumination beam, and aiming frame turn on.
  • Page 39 Chapter 1 — Using the CN4 Laser pointer 3 Center the pointer over the bar code label and move the CN4 so the bar code fills the aiming frame. 4 When a bar code label is successfully read, the CN4 makes a high beep and the Good Read LED lights briefly.

  • Page 40: Improving Imager Performance

    If you are using bar code labels that are encoded in a different symbology, you need to enable the symbology on the computer. Use Intermec Settings to enable and disable symbologies. For help, see “Configuring the CN4 Parameters” on page 48.

  • Page 41: Capturing Images

    Note: For best results, move the slider a little at a time until you see a change in the onscreen image. 3 Point the CN4 at the subject for the image and press Enter. The image appears. CN4 Mobile Computer User’s Manual...

  • Page 42: Configuring The Image Capture Application

    To discard the image, tap By default, images are saved to the My Documents\ImageCapture directory on the CN4, with the filename Image_$<image_number>. After you save or discard an image, the main screen appears and the CN4 is ready to capture another image.

  • Page 43: Copying Images To Your Desktop Pc

    Discard Changes and Exit to abandon your changes. Copying Images to Your Desktop PC You can connect to the CN4 with ActiveSync and browse to the \My Documents\ImageCapture directory to download image files to your desktop PC. For help, see “Connecting to a PC”...

  • Page 44: Integrating Image Capture Into Your Application

    “Developing Applications for the CN4” on page 72. Capturing Documents (EA21 only) Use the Intermec Enhanced Mobile Document Imaging (eMDI) application to capture documents and create electronic files of printed documents. Note: The eMDI application places a watermark on the captured documents until you purchase the eMDI Client Software License (P/N 454-025-001).
  • Page 45 To use the eMDI application 1 Tap Start > Programs > Document Imaging. 2 Point the CN4 at the document to be captured. 3 Press and hold the Scan button. A laser pointer, illumination beam, and aiming frame turn on.
  • Page 46 Chapter 1 — Using the CN4 4 Keep the pointer centered on the document and move the CN4 so the aiming frame approaches the edges of the document. When the frame stops flashing, the CN4 captures the document. 5 Release the Scan button. The captured image appears.

  • Page 47: Using The Color Camera

    Chapter 1 — Using the CN4 Using the Color Camera Note: The CN4 can be ordered with either a color camera or one of the the area imagers, but not both. The optional, 2-megapixel color camera with flash is factory-installed in the upper back of the CN4, as shown in the following illustration.
  • Page 48 4 Press Enter to save the image. If you select to save your pictures to main memory, they are saved to permanent storage on the CN4. To save picture files 1 Tap Menu > Options > the Camera tab.

  • Page 49: Installing A Minisd Or Sim Card

    For more information, see “Cold Booting the CN4” on page 98. To insert a miniSD or SIM card 1 Press the Power button to suspend the CN4, and then remove the battery. For help with removing the battery, see “Changing the Battery”...
  • Page 50 Chapter 1 — Using the CN4 SIM card SIM card slot miniSD card 5 Close the miniSD/SIM card slot door and insert the two screws. To prevent damage to the door, do not overtighten the screws that secure the card slot door.

  • Page 51: Setting Up Gps On Your Cn4

    GPS data without requiring applications to recognize and parse NMEA syntax. Using the GPSID Installed on the CN4 To use the GPSID installed on your CN4, you need to configure the GPSID settings. To configure your GPSID settings 1 Tap Start >...
  • Page 52 Chapter 1 — Using the CN4 3 On the Programs tab, select the COM port that you want your programs to use to get GPS data from your CN4. Note: COM1 and COM3 are reserved. 4 Tap the Hardware tab, and select these settings.
  • Page 53 Chapter 1 — Using the CN4 6 Tap ok. To enable extended ephemeris 1 Tap Start > Settings > the System tab. 2 Tap iGPS settings. The iGPS Settings screen appears. 3 Tap the Advanced tab. 4 Select the Enable extended ephemeris check box.

  • Page 54: Learning About Additional Gps Options For The Cn4

    Intermec provides enhanced feature support for the Extended Ephemeris data capability. For the latest Extended Ephemeris data files and other CN4 downloads, visit the CN4 downloads page on the Intermec web site at www.intermec.com. For more information about programming for Extended Ephemeris GPS, visit the Intermec Developer Library at www.intermec.com/idl.

  • Page 55: Connecting And Configuring The Cn4

    Connecting and Configuring the CN4 Use this chapter to understand how to configure the CN4 to communicate in your network. This chapter contains these topics: • Managing the CN4 With SmartSystems Foundation • Connecting to a PC • Configuring the Phone •...

  • Page 56: Managing The Cn4 With Smartsystems Foundation

    Foundation Intermec's SmartSystems™ Foundation is a software platform that lets you manage all of your SmartSystems-enabled devices, including the CN4, simultaneously from a central server. The SmartSystems console displays all SmartSystems-enabled computers and peripherals in your network. Intermec SmartSystems Foundation Console Through the console, you can: •...

  • Page 57: Connecting To A Pc

    To purchase an AutoDeploy license, contact your local Intermec sales representative. Connecting to a PC You can connect the CN4 to your desktop PC to transfer and synchronize files, remotely debug applications, and perform other device management activities. Visit www.windowsmobile.com\getstarted...

  • Page 58: Configuring The Phone

    CDMA EV-DO Rev A • UMTS and GSM/EDGE With the radio module installed in the CN4, you can send and receive telephone calls as well as transmit data through wide-area (WAN) cellular networks. The CN4 provides a phone speaker, microphone, and speakerphone.
  • Page 59 Chapter 2 — Connecting and Configuring the CN4 After you supply the ESN to your carrier, they will respond with values that you must enter using the Windows Mobile Activation Wizard (if required). Some of the supported carriers do not require you to enter any values.

  • Page 60: Activating The Gsm/Edge Phone

    Chapter 2 — Connecting and Configuring the CN4 Activating the GSM/EDGE Phone You use a SIM card to activate the GSM/EDGE phone on the CN4. You can purchase the SIM card from your network provider. To activate the GSM/EDGE phone Install the SIM card in the CN4.

  • Page 61: Using Intermec Settings Remotely With Smartsystems Foundation

    For more information, see the next section. • Directly on the CN4. Using Intermec Settings on the CN4 changes only the settings on that computer. For more information, see “Using Intermec Settings Directly On the CN4” on page 50.

  • Page 62: Using Intermec Settings Directly On The Cn4

    For information on all parameters in Intermec Settings, see the Intermec Settings Command Reference Manual. Using Intermec Settings Directly On the CN4 You can use Intermec Settings on the CN4 to configure the computer and view system information. CN4 Mobile Computer User’s Manual...
  • Page 63 Chapter 2 — Connecting and Configuring the CN4 To use Intermec Settings 1 On the CN4, tap Start > Settings > the System tab > Intermec Settings. 2 Tap a menu bar. A new menu or a list of configurable items appears.

  • Page 64: Hiding Menu Items In Intermec Settings

    Chapter 2 — Connecting and Configuring the CN4 Hiding Menu Items in Intermec Settings In Intermec Settings, you can hide items in the CN4 menus, or in the directory tree in the SmartSystems console. Hidden items are not saved when you back up your settings in the SmartSystems console.

  • Page 65: Configuring 802.11B/G Radio Communications

    Network name (SSID) • IP settings (if not using DHCP) 2 Make sure your CN4 is talking to the network and that the network can see your CN4. For more information, see “Managing Network Connections With iConnect” on page 58.

  • Page 66: Configuring Bluetooth Communications

    Primary and secondary DNS servers • Primary and secondary WINS servers 4 Make sure that your CN4 is communicating with the network and that the network can see your CN4. For more information, see “Managing Network Connections With iConnect” on page 58.

  • Page 67: Connecting To A Bluetooth Scanner

    1 Tap Start > Settings > the System tab > Wireless Scanning. 2 Tap Add Device. 3 To add a scanner by scanning a bar code on the CN4: a Tap Quick Connect and then tap Next. b Scan the bar code with the scanner and then tap Finish.

  • Page 68: Connecting To A Bluetooth Printer

    1 Choose Start > Settings > the System tab > Wireless Printing. 2 To search for printers: a Tap Search. The CN4 looks for printers, and the Bluetooth device names and addresses of found printers appear in the list. b Tap a printer device name in the list to select it, and then tap Set.

  • Page 69: Connecting To A Bluetooth Audio Device

    2 Follow the onscreen instructions to connect to a Bluetooth audio device. Using Serial and USB Communications You can use these CN4 accessories to transmit data to and receive data from another device through serial or USB communications: AD10 single dock •...

  • Page 70: Managing Network Connections With Iconnect

    Chapter 2 — Connecting and Configuring the CN4 Managing Network Connections With iConnect After you configure 802.11 or Ethernet network settings, you can use the iConnect utility to: • check the network connection status with a ping test. • change basic network parameters.

  • Page 71: Configuring Wireless Security

    Note: If you choose Exit iConnect from the menu, the desktop icon disappears. To restore the iConnect desktop icon, warm boot the CN4. Configuring Wireless Security The CN4 provides four types of security for your wireless network: • Wi-Fi Protected Access 2 (WPA2™) •...

  • Page 72: Choosing Between Microsoft And Funk Security

    The option you choose depends on your network security needs. • If you are using the CN4 in a static environment that requires a high level of security, you should use Funk security, which offers these additional features: •...

  • Page 73: Selecting A Funk Security Profile

    Selecting a Funk Security Profile You can define up to four profiles for Funk security. Different profiles let your CN4 communicate in different networks without having to change all of your security settings. For example, you may want to set up one profile for the manufacturing floor and one for the warehouse.
  • Page 74 Note: The correct date must be set on your CN4 when you enable Validate Server Certificate. If you choose TLS: a Load a user and root certificate on your CN4. For help, see “Loading a Certificate” on page 68. b Enter a User Name and Subject Name.
  • Page 75 Enter a User Password. d For Validate Server Certificate, choose Yes. If you choose TLS: a Load a user and root certificate on your CN4. For help, see “Loading a Certificate” on page 68. b For Validate Server Certificate, choose Yes.
  • Page 76 Chapter 2 — Connecting and Configuring the CN4 d (Optional) To increase your level of security, enter a Server 1 Common name and a Server 2 Common name. 10 Save your settings. Configuring LEAP Security 1 Make sure the communications and radio parameters on your CN4 are configured.

  • Page 77: Selecting Microsoft As Your Security Choice

    CN4 for the new security choice to take effect. 4 Choose Yes. The CN4 resets and starts with Microsoft Security as the Security Choice. Configuring WPA Security With Microsoft Security Use these procedures to set WPA-802.1x and WPA-PSK security on...
  • Page 78 Chapter 2 — Connecting and Configuring the CN4 3 Choose Communications > 802.11 Radio > Microsoft Security. 4 For Infrastructure Mode, choose Infrastructure. 5 For Network Authentication, choose WPA. Data Encryption automatically defaults to TKIP. 6 For 802.1x Authentication, choose either MD5, TLS, or PEAP.
  • Page 79 66 characters. The value must match the key value on the authenticator. The passphrase must be from 8 to 63 characters. After you enter a passphrase, the CN4 internally converts it to a pre-shared key. This value must match the passphrase on the authenticator.

  • Page 80: Loading A Certificate

    Loading a Certificate To use transport layer security (TLS) with WPA or 802.1x security, you need a unique client certificate on the CN4 and a trusted root certificate authority (CA) certificate. Certificates are pieces of cryptographic data that guarantee a public key is associated with a private key.
  • Page 81 Chapter 2 — Connecting and Configuring the CN4 Note: PFX encoded certificates are also supported. Tap the Import pfx button to import a PFX encoded certificate. 4 To import a root certificate: a Tap the <<< button next to the Import Root Certificate field to select the root certificate (DER-encoded .cer file) to import.

  • Page 82: Disabling Security

    2 Choose Communications > 802.11 Radio > Security Choice and select Microsoft Security. An alert box appears telling you that you must save your settings and warm boot the CN4 for the new security choice to take effect. 3 Choose Yes. The CN4 resets and starts with Microsoft Security as the Security Choice.

  • Page 83: Developing And Installing Applications

    Developing and Installing Applications Use this chapter to understand the guidelines for developing applications and installing them on the CN4. This chapter contains these sections: • Developing Applications for the CN4 • Installing Applications on the CN4 • Launching an Application Automatically •...

  • Page 84: Developing Applications For The Cn4

    Developing Applications for the CN4 Use the Intermec Resource Kits to develop applications to run on the CN4. The Resource Kits are a library of C++, .NET, Java, and web components grouped by functionality that you can use to create applications for the computer.

  • Page 85: Installing Applications On The Cn4

    Chapter 3 — Developing and Installing Applications If you need to cold boot the CN4, files copied to any of these locations are safe as long as the AutoRun system is installed in the appropriate location. When AutoRun is installed on the CN4, all .cab files in the CabFiles folder are automatically extracted after a cold boot.

  • Page 86: Installing Applications Using Microsoft Activesync

    To install applications using the storage card 1 Copy your application file to the miniSD card. 2 Install the miniSD card in the CN4. 3 On your CN4, browse to the Storage Card folder and run your application. CN4 Mobile Computer User’s Manual...

  • Page 87: Installing Applications Using The Ftp Server

    Chapter 3 — Developing and Installing Applications Installing Applications Using the FTP Server The CN4 has a built-in FTP server that connects to a network through Ethernet, 802.11 b/g, or WAN (Wireless Access Network). You can use the server to transfer your application file to the computer. Because...

  • Page 88: Integrating Image Capture

    3 Write commands for AutoRun.dat using the supported AutoRun script commands. 4 Save the Notepad file as AutoRun.dat. 5 Copy the AutoRun.dat file to the System folder on the CN4. During every boot, the system scans for AutoRun.dat in the System folder.

  • Page 89: Creating And Editing The Image Capture Xml File

    Settings allowChanges True or false Default is true. When set to false, user cannot change any settings. allowGallery True or false Default is true. When set to false, user cannot go to the Gallery screen. CN4 Mobile Computer User’s Manual...
  • Page 90 Default is no value. If no value is provided, the 1:5, 1:6, 1:7, 1:8 application does not change the subsampling rate. Storage Settings allowChanges True or false Default is false. If set to true, user can change settings in the Storage tab. CN4 Mobile Computer User’s Manual...
  • Page 91 The higher the value, the better the quality, and the larger the file size will be. If fileFormat is set to BMP, this setting is not used. CN4 Mobile Computer User’s Manual...

  • Page 92: Image Capture Xml Example

    System Software” on page Removing software features may result in loss of computer functionality or the ability to manage device settings. Contact your Intermec service representative for information about each software feature before making changes. CN4 Mobile Computer User’s Manual...
  • Page 93 For a description of each component, see the next table. 6 Tap Apply to start the clean boot. A confirming message appears. 7 Tap Yes to continue. The CN4 performs a clean boot. Only the components you selected are installed. InstallSelect Software Components...

  • Page 94: Upgrading The System Software

    Settings applet. Additional Files Microsoft C Runtime Library Depending on the options installed in your CN4, you may see other components available from the InstallSelect application. Upgrading the System Software When you upgrade your computer, you are updating the operating system (OS) and the SmartSystems Platform Bundle (SSPB) files.

  • Page 95: Locating Upgrade Files

    Foundation” on page • You can upgrade your computer using a storage card. For help, see “Upgrading the CN4 Using a miniSD Card” on page Locating Upgrade Files Before you can upgrade, you need to download the latest upgrade files from the Intermec web site to your desktop PC.

  • Page 96: Upgrading The Cn4 Using Smartsystems Foundation

    6 From the SmartSystems console, locate the device upgrade to install. 7 Drag the file to each CN4 you want to upgrade or to a group of CN4s in a folder. The SmartSystems console installs the upgrade on your computers.

  • Page 97: Upgrading The Cn4 Using A Minisd Card

    “Installing a miniSD or SIM Card” on page 3 Place the CN4 in a dock connected to external power and use a stylus to press the Reset button located in the battery cavity on the “Cold Booting the CN4” on back of the CN4.
  • Page 98 Chapter 3 — Developing and Installing Applications CN4 Mobile Computer User’s Manual...

  • Page 99: Troubleshooting And Maintaining The Cn4

    Troubleshooting and Maintaining the CN4 If you encounter any problems while using the CN4, look in this chapter to find a possible solution. You will also find information on routine maintenance. This chapter contains these sections: • Calling Product Support •...

  • Page 100: Calling Product Support

    If you still need help after visiting Knowledge Central, you may need to call Product Support. To talk to an Intermec Product Support representative, call: 1-800-755-5505 Before you call Intermec Product Support, make sure you have the following information ready: • Configuration number •...

  • Page 101: Troubleshooting The Cn4

    Troubleshooting the CN4 If you send the CN4 in for service, it is your responsibility to save the computer data and configuration. Intermec is responsible only for ensuring that the hardware matches the original configuration when repairing or replacing the computer.
  • Page 102 If the battery status LED is a steady red, the main battery is on charge. • If the battery status LED is amber, the CN4 is on charge and either the battery temperature is outside of the charging range, or the battery is defective.
  • Page 103 Problems While Configuring 802.1x Security Problem Solution The CN4 indicates that it is Make sure the CN4 IP address, host IP address, subnet authenticated, but it does not mask, default router are configured for network. communicate with the host. The CN4 does not appear to be...
  • Page 104 The CN4 indicates it is not Make sure that: authenticated. • the User Name and Password parameters on the CN4 must match the user name and password on authentication server. You may need to reenter the password on both the CN4, authentication server.
  • Page 105 Chapter 4 — Troubleshooting and Maintaining the CN4 Problems Reading Bar Codes (continued) Problem Solution When you release a Scan button or The Good Read light will remain on if you configure the handle trigger, the Good Read light computer to use continuous/edge triggering. If you does not turn off.

  • Page 106: Checking 802.11 Network Status

    Checking 802.11 Network Status If you have trouble connecting to your 802.11 wireless network: • Make sure you have correctly set network parameters on the CN4. • Check your wireless security settings. Follow the next procedure to use iConnect to verify available access points and networks, check signal strength, and view other diagnostics.
  • Page 107 Chapter 4 — Troubleshooting and Maintaining the CN4 4 Tap the Scan tab to view a list of available 802.11 networks. The list includes the signal strength, channel, and MAC address for each network. • Tap Scan to refresh the screen.
  • Page 108 Chapter 4 — Troubleshooting and Maintaining the CN4 6 Tap the Ping tab to run a ping test to the host. To run a ping test: a In the Host field, enter the IP address of the host. b From the Repetitions list, choose the number of times the CN4 will ping the host.

  • Page 109: Resetting The Cn4

    You rarely need to reset the computer. If the computer does not resume after pressing the Power button, or if the computer or an application locks up, you may need to reset the CN4. The CN4 uses the configuration currently saved in flash memory during the boot process.

  • Page 110: Warm Booting The Cn4

    To cold boot your CN4 1 Press the Power button to suspend the CN4. 2 Remove the battery pack from the CN4. 3 Use the stylus to press the Reset button on the back of the CN4. CN4 Mobile Computer User’s Manual...

  • Page 111: Clean Booting The Cn4

    1 Press the Power button to suspend the CN4. 2 Remove the battery pack from the back of the CN4. 3 Use the stylus to press the Reset button on the back of the CN4. CN4 Mobile Computer User’s Manual...

  • Page 112: Cleaning The Cn4

    Boot Device. Cleaning the CN4 To keep the CN4 in good working order, you may need to clean the imager window, color camera window, and the touch screen. Clean the windows and the touch screen as often as needed for the environment in which you are using the CN4.

  • Page 113: Specifications And Default Settings

    Specifications and Default Settings...

  • Page 114: Physical And Environmental Specifications

    Memory: 128 MB RAM Persistent storage: 256 MB NAND flash, provides onboard non- volatile storage Removable storage: miniSD card slot, user-accessible Keypad: numeric, QWERTY (CN4), alphabetic (CN4e) Imaging options: EA11 area imager, EA21 area imager, or color camera Bluetooth QD ID:...
  • Page 115 Data rates: Up to 54 Mbps for 802.11g Up to 11 Mbps for 802.11b Radio power output: 100 mW Security: WPA2, WPA, 802.11i, 802.1x, WEP (EAP-TLS, TTLS, LEAP, PEAP, EAP-FAST) Certifications: WPA2, WPA, Wi-Fi, Cisco Compatible Extensions (CCX) version 4 CN4 Mobile Computer User’s Manual...
  • Page 116 Hazardous Location Certified: UL Listing (United States and Canada) Division 2, Class I, Groups A, B, C, D; T4 • • Division 2, Class II, Groups F; G T4 • Division 2, Class III; T4 CN4 Mobile Computer User’s Manual...
  • Page 117 0.38 mm (15 mils) 8 cm (3.15 in) 35 cm (13.78 in) PDF417 0.25 mm (10 mils) 7 cm (2.75 in) 29 cm (11.42 in) 0.38 mm (15 mils) 7 cm (2.75 in) 44 cm (17.32 in) CN4 Mobile Computer User’s Manual...
  • Page 118 0.38 mm (15 mils) 8 cm (3.15 in) 34 cm (13.39 in) PDF417 0.25 mm (10 mils) 7 cm (2.75 in) 28 cm (11.02 in) 0.38 mm (15 mils) 7 cm (2.75 in) 40 cm (15.75 in) CN4 Mobile Computer User’s Manual...
  • Page 119 0.168 mm (6.6 mils) 6.25 cm (2.46 in) 15.4 cm (6 in) 0.254 mm (10 mils) 4.5 cm (1.8 in) 23 cm (9 in) 0.381 mm (15 mils) 4 cm (1.6 in) 37 cm (14.4 in) CN4 Mobile Computer User’s Manual...
  • Page 120 0.168 mm (6.6 mils) 6.25 cm (2.46 in) 13.87 cm (5.46 in) 0.254 mm (10 mils) 4.47 cm (1.76 in) 21.74 cm (8.56 in) 0.381 mm (15 mils) 4.98 cm (1.96 in) 33.43 cm (13.16 in) CN4 Mobile Computer User’s Manual...

  • Page 121: Accessories

    Use the quad battery charger to charge up to four CN4 battery packs. AD10 Single Dock Use the single dock to hold a CN4 with its battery installed, charge a spare battery pack, charge the main battery pack, and provide power to the CN4.

  • Page 122: Default Settings

    The magnetic card reader provides magnetic stripe reading capability to the CN4. AV6 Vehicle Dock Use the vehicle dock to hold and charge the CN4 while using it on a vehicle. AV9 Vehicle Dock Use the vehicle dock to hold and charge the CN4e while using it on a vehicle.
  • Page 123 Disable JapanPost Disable Matrix 2 of 5 Disable Maxicode Disable Micro PDF417 Disable Disable PDF417 Enable Planet Disable Plessey Disable Postnet Disable QR Code Disable Standard 2 of 5 Disable Telepen Disable TLC 39 Disable CN4 Mobile Computer User’s Manual...
  • Page 124 Signature Image Capture Disable Decode Security Setting Default Value Consecutive Data Validation Identical Consecutive Timeout 300 ms Different Consecutive Timeout Center Decoding Disable Center Decoding Tolerance Disable Virtual Wedge Setting Default Value Virtual Wedge Enable Grid Null CN4 Mobile Computer User’s Manual...

  • Page 125: Communications

    Medium Backlight Off (battery power) 30 seconds Backlight Off (external power) 1 minute Backlight Level High Scan Button Remapping (handle trigger) Scan Button Remapping (right scan button) Scanner Scan Button Remapping (left scan button) Scanner CN4 Mobile Computer User’s Manual...
  • Page 126 Scan Button Remapping (middle scan button) Scanner Power Profiles Standard Power Button Off when pressed Device Off (battery power) 2 minutes Display Off (battery power) 1 minute Device Off (external power) Disabled Display Off (external power) Disabled CN4 Mobile Computer User’s Manual...

  • Page 127: Gps

    Fix Interval WAAS Disable Baud Rate 33600 Device Monitor Setting Default Value Poll Period 1 minute Backup Battery Charge Remaining Storage Load Memory Load Core Messaging Service Setting Default Value Keep Alive Ping Interval 30 seconds CN4 Mobile Computer User’s Manual...
  • Page 128 Appendix A — Specifications and Default Settings CN4 Mobile Computer User’s Manual...

  • Page 129: Keypads And Keystrokes

    Keypads and Keystrokes...

  • Page 130: Standard Characters

    2 2 c 2 2 2 c 3 3 c 3 3 3 c 4 4 c 4 4 4 c 5 5 c 5 5 5 c 6 6 c 6 6 6 CN4 Mobile Computer User’s Manual...
  • Page 131 1 2 2 c 1 2 2 2 c 1 3 c 1 3 3 c 1 3 3 3 c 1 4 c 1 4 4 c 1 4 4 4 c 1 5 CN4 Mobile Computer User’s Manual...
  • Page 132 1 7 7 7 7 c 1 8 c 1 8 8 c 1 8 8 8 c 1 9 c 1 9 9 c 1 9 9 9 c 1 9 9 9 9 CN4 Mobile Computer User’s Manual...

  • Page 133: Other Available Characters

    Alphabetic Keypad ] b R ^ (caret) @ (ampersand) & (and) * (asterisk) : (colon) , (comma) $ (dollar) ] b Z ] b S " (double quote) ] b 1 ] b J ! (exclamation) CN4 Mobile Computer User’s Manual...
  • Page 134 # (pound) ? (question mark) ] b g ] b Z ) (right parentheses) ‘ (single quote) ] b G ] b U _ (underscore) BackTab CapsLock Enter Application Softkey 2 Shift Application Softkey 1 Space CN4 Mobile Computer User’s Manual...

  • Page 135: Language-Specific Characters

    Caps Lock is not enabled and that the orange and green modifier keys are not locked when you start. Note: These characters are not available on the CN4 numeric keypad. To type language-specific characters on the CN4e numeric keypad 1 Press to lock the green modifier key.
  • Page 136 Õ Ö Ő Ø Œ Þ ¶ þ ¶ ® ® ş š ß Ş Š ß ţ Ţ ù ú û ü ű Ù Ú Û Ü Ű ý Ý ź ż Ź Ż CN4 Mobile Computer User’s Manual...

  • Page 137: Index

    Index...
  • Page 138 RS-232/DEX adapter AV9 vehicle dock, described scan handle single dock backlight, configuring USB adapter bar codes vehicle dock configuring the CN4 to read vehicle power adapter enabled by default Activation Wizard, starting reading ActiveSync, using to install battery applications changing...
  • Page 139 Bluetooth (continued) QD ID described scanner, connecting to keypads, illustrated Wireless Printing enabler Windows Mobile keys Wireless Scanning enabler See also CN4 series computers. Bluetooth Audio enabler CN4 series computers booting the CN4 accessories clean applications, developing and – cold...
  • Page 140 FTP server, using to install applications Funk security data collection settings, default 802.1x data rates described decode security settings, default LEAP profile, choosing – default settings communications core messaging service CN4 Mobile Computer User’s Manual...
  • Page 141 CN4 scan button locations, CN4e magnetic card reader, described signature capture CN4 Mobile Computer User’s Manual...
  • Page 142 Knowledge Central web site Object Store, storing applications product support, calling operating system finding version quad battery charger, described how to upgrade QWERTY keypad specification entering characters operating temperature illustrated – orange key, using keypresses, listed CN4 Mobile Computer User’s Manual...
  • Page 143 Suspend mode specifications symbologies stylus, using configuring the CN4 to read Windows Mobile Today default settings Screen Off mode enabled by default security symbology options, default security, wireless System ID (SID) 802.1x with Funk...
  • Page 144 – bar codes, reading – configuration security imager wireless LAN specifications operation Wireless Printing enabler, for turning the CN4 on and off Bluetooth Wireless Scanning enabler wireless security upgrade files, downloading 802.1x with Funk upgrading certificates, loading operating system, overview...
  • Page 146 Worldwide Headquarters 6001 36th Avenue West Everett, Washington 98203 U.S.A. tel 425.348.2600 fax 425.355.9551 www.intermec.com © 2010 Intermec Technologies Corporation. All rights reserved. CN4 Mobile Computer User’s Manual *935-029-002* P/N 935-029-002...

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