Accessing Contacts; Contact Presence States On The Local Interface - Polycom RealPresence Group 300 User Manual

Accessing Contacts

Before you start calling with your RealPresence Group system, it is important to learn about how the
directory is set up by your administrator. After reading this information, contact your administrator with any
further questions about the directory setup.
The directory on your RealPresence Group system stores dialing information that helps you make calls
quickly and easily. When a site listed in the directory calls your system, the system displays the name on
the screen when the call comes in. If a site that calls you is not listed in the directory, you might be prompted
to save the contact information in the directory when the call ends.
Sites that you have added are stored on your RealPresence Group system as Contacts. Everyone at your
site who uses the system can use the contact entries to place calls. Users at other sites cannot access the
contacts on your system.
Polycom RealPresence Group systems support up to 2,000 contacts, or an unlimited number of contacts
when the RealPresence Group system is registered with Microsoft Lync Server 2013 or Skype for Business
Server 2015. You might also be able to search a directory, view a list of Microsoft Lync or Skype for Business
contacts, see if the contacts are online, and call contacts without knowing or remembering their numbers.
These contacts appear on the RealPresence Group system when your system is registered with one of the
supported Microsoft servers. For more information about this and other Microsoft and Polycom
interoperability considerations, refer to the Polycom Unified Communications for Microsoft Environments
Deployment Guide.

Contact Presence States on the Local Interface

If your system is automatically provisioned and registered to a global directory server, your directory might
include default LDAP group members and up to 200 global contacts stored by the presence service.
Polycom RealPresence Group systems registered to Microsoft Lync 2013 or Skype for Business Server
2015 in an integrated environment use the following presence icons to indicate presence states.
Icon Presence
Available
Do Not Disturb
Polycom, Inc.
Description
The user is available either in or out of a call
The user is set to Do Not Disturb or Busy
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