Troubleshooting Guide; General Information - Star WinType 800C Technical Manual

1.

Troubleshooting Guide

The following tables are provided to give you a quick reference to symptoms of printer failures which you can use to
determine the various causes before actually beginning your troubleshooting. Always refer to these tables before
troubleshooting. If you cannot fix the problem, proceed to "2. Troubleshooting Chart" for detailed procedures.
1-1.

General Information

Symptom
Ready lamp –
Extinguished
Ready lamp – Flashing There is no paper or paper
Paper lamp – Lit
Ready lamp – Flashing The Film Roll is empty.
Film Roll lamp – Lit
Ready lamp – Flashing The top cover may be open.
Ready lamp – Lit
Paper lamp – Flashing
Film Roll lamp –
Flashing
All lamps – Flashing
Nothing prints
(continued on next page)
Possible Cause
Power cable is not
properly connected.
Power is not turned ON.
has jammed.
The thermal head may be
too hot.
The thermal head may be
too cold.
A mechanical or electrical
error has occurred.
Power cable is not
properly connected.
The printer Ready button
has not been pressed.
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TROUBLESHOOTING
Handling
Check that the power cable
is properly connected.
Turn ON the power switch
located on the back of the printer.
Put paper in the paper tray.
Refer to the item dealing paper
jams.
Replace the Film Roll.
Firmly close the top cover.
Allow the printer to cool.
Allow the printer to warm up.
Turn OFF the power to the printer
once and turn it back ON again.
If the same error occurs there is a
problem.
Check that the power cable
is properly connected.
Press the Ready button.