Star WinType 800C Technical Manual

Line thermal printer
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LINE THERMAL PRINTER
WinT pe 800C
y
TECHNICAL MANUAL

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Summary of Contents for Star WinType 800C

  • Page 1 LINE THERMAL PRINTER WinT pe 800C TECHNICAL MANUAL...
  • Page 2: Data

    • All efforts have been made to ensure the accuracy of the contents of this manual at the time of going to press. However, should any errors be detected, STAR would greatly appreciate being in- formed of them. • The above notwithstanding, STAR can assume no responsibility for any errors in this manual.
  • Page 3: Data

    INTRODUCTION This manual describes the WinType 800C line thermal printer. It is intended for use as a reference for periodic inspections and maintenance procedures. This manual is prepared for use at a technical level and not for the general user.
  • Page 4: Table Of Contents

    CHAPTER 1 GENERAL SPECIFICATIONS GENERAL SPECIFICATIONS General Specifications ..................3 External Dimensions .....................4 Control Panel ......................6 Interface .........................7 4-1. Connector Signals ....................7 DIP-SW Settings (Tentative) ................. 8 – 1 –...
  • Page 5: Data

    GENERAL SPECIFICATIONS General Specifications Engine Printing process Thermal wax transfer Resolution 300 X 300 dpi Printing speed Letter size paper Monochrome 31 seconds/page 3 color (YMC) 64 seconds/page 4 color (YMCB) 80 seconds/page A4 size paper Monochrome 32 seconds/page 3 color (YMC) 67 seconds/page 4 color (YMCB) 85 seconds/page...
  • Page 6: General Specifications

    GENERAL SPECIFICATIONS External Dimensions Fig. 1 - 1 External Dimensions – 4 –...
  • Page 7: Control Panel

    GENERAL SPECIFICATIONS Paper Tray Cover Paper Tray (Abbreviation of Paper Tray Base and Paper Tray Cover) Paper Tray Base Top Cover Control Panel Release Fig. 1 - 2 Front View of the Printer Power Supply Switch Power Supply Connector DIP Switches Cooling Fan Vents Parallel Interface...
  • Page 8: Data

    GENERAL SPECIFICATIONS Platen Roller Top Cover Thermal Head Bobbin Sockets Fig. 1 - 4 View of the Inside of the Printer Control Panel Test Print Power ON Paper Ready Film Roll ONLINE/READY OFFLINE (Not Ready) OFFLINE/NOT READY ONLINE (READY) Hold Push Fig.
  • Page 9: Interface

    GENERAL SPECIFICATIONS Interface 4-1. Connector Signals Signal Signal DATA STROBE DATA 1 DATA 2 DATA 3 DATA 4 DATA 5 DATA 6 DATA 7 DATA 8 ACKNLG BUSY ON LINE INPUT PRIME FAULT CHASSIS GND +5V (Max. 160mA) Fig. 1-6 Pin Assignment –...
  • Page 10: Dip-Sw Settings (Tentative)

    GENERAL SPECIFICATIONS DIP-SW SETTINGS (Tentative) SW No. Function 1, 2 MEDIA mode SW1 SW2 ON ON Coated paper mode (A-PWC, A4-PWC, SA-PWC, SA4-PWC) ON OFF Normal paper mode (Hammermill 10468-7, Xerox L-A4) OFF ON OHP film mode (A-TFC, A4-TFC, SA-TFC, SA4-TFC) OFF OFF Not Used (Coated paper mode) 3, 4, 5...
  • Page 11 CHAPTER 2 CHECK AND ADJUSTMENT ADJUSTMENTS Adjusting power output voltage ................ 11 1-1. Adjusting thermal head voltage ................11 1-2. Checking that there is 5V ..................11 Circuit Diagram....................12 Off-register ......................13 3-1. Preparations ......................13 3-2. Checking off-register.................... 13 3-3.
  • Page 12: Adjusting Power Output Voltage

    CHECK AND ADJUSTMENT Adjusting power output voltage 1-1. Adjusting thermal head voltage Turn OFF the power to the printer. Take the Harness Head Power Connector off of the Thermal Head. (Refer to "1. Thermal Head" in Chapter 3.) Turn ON the power to the printer. Measure the voltage of pins 1 –...
  • Page 13: Circuit Diagram

    CHECK AND ADJUSTMENT Circuit Diagram BROWN Control PCB Cover Open Sensor (includ. Paper Motor) BLUE PINK EOP Sensor (includ. Paper Plate Unit) VIOLET Cam Sensor (includ. Roller Base Unit) GREEN Harness I/F J11 Paper Edge Sensor YELLOW (includ. Roller Base Unit) J14 2 Film Roll DOWN Sensor (includ.
  • Page 14: Off-Register

    CHECK AND ADJUSTMENT Colour off-register This printer is shipped from the factory after it has undergone thorough colour off-register adjustments. However, colour off-register may occur as a result of any of the following causes. • Use of the printer over a long period of time. •...
  • Page 15 CHECK AND ADJUSTMENT 3-3. The colour off-register occurred to parallelism (1) Check that the fitting of the Head Spring of the Thermal Head Unit is correct. (It should be standing vertically.) Thermal head Incorrect Head bracket (2) If colour off-register occurs even though item (1) is correct, replace the Roller Base Unit.
  • Page 16 CHAPTER 3 PARTS REPLACEMENT PARTS REPLACEMENT Thermal Head ......................17 Paper Motor ......................19 Centronics I/F PC Board ..................21 Engine PC Board ....................23 Control PC Board ....................24 Power Supply (First Half) ................... 25 Power Supply (Second Half) ................27 Film Roll Motor ....................
  • Page 17: Parts Replacement

    PARTS REPLACEMENT Thermal Head [Remove] Lift up the left side of the Stopper Head and remove the protruding piece. Rotate in the direction of arrow (a). Push the Thermal Head in the direction of arrow (b) and remove the Thermal Head Hook. Be careful because the pressure of the Spring pushes the Thermal Head upward.
  • Page 18 PARTS REPLACEMENT Remove Harness Head J12 and the Harness Head Power Connector. When doing this, the Spring Heads (2 pcs.) and Spring Head Pins will come loose. Take special care not to loose them. Harness Head Power Thermal Head Spring Head Harness Head J12 [Caution in assembly] Attachment is done by reversing the procedures used for removal.
  • Page 19: Paper Motor

    PARTS REPLACEMENT Paper Motor Paper Motor Thermal Head [Remove] Remove the Self-tap Screws fastening (M3 X 10) the Paper Motor. Paper Motor Self-tap screws (M 3 X 10) – 19 –...
  • Page 20 PARTS REPLACEMENT Lift up the Paper Motor and remove the Connector. (Two places in the motor and sensor.) When doing this, the Spring Paper Motor will come loose. Be careful not to lose it. Connector Spring Paper Motor Paper Motor Connector [Caution in assembly] Attachment is done by reversing the procedures used for removal.
  • Page 21: Centronics I/F Pc Board

    PARTS REPLACEMENT Centronics I/F PC Board [Remove] Turn the printer upside down. Remove the Self-tap Screws (7 places/M3 X 10) from the ASSY Plate Bottom. Self-tap Screws (M3 X 10) ASSY Plate Bottom – 21 –...
  • Page 22 PARTS REPLACEMENT Remove the SW-PW-P Pan Head Screws (5 places/M3 X 10) fastening the I/F Cover. Remove the Self-tap Screws (4 places/M3 X 10) fastening the Centronics I/F PC Board. Remove Harness I/F J11 Connector and Control PC Board Harness Connector from the Centronics I/F PC Board.
  • Page 23: Engine Pc Board

    PARTS REPLACEMENT Engine PC Board Engine PC Board Centronics I/F PC Board [Remove] Remove the Connectors (14 places) from the Engine PC Board. Remove the Self-tap Screws (2 places/M3 X 10) fastening the Engine PC Board. Self-tap Screws (M3 X 10) Engine PC Board [Caution in assembly] Attachment is done by reversing the procedures used for removal.
  • Page 24: Control Pc Board

    PARTS REPLACEMENT Control PC Board [Remove] If you have already removed 3 Centronics I/F PC Board , perform only step (4). Turn the printer upside down. Remove the Self-tap Screws (7 places/M3 X 10) fastening the ASSY Plate Bottom. Remove the Harness Connector of the Control PC Board from the Centronics I/F PC Board. Remove the Self-tap Screws (2 places/M3 X 10) fastening the Control PC Board.
  • Page 25: Power Supply (First Half)

    PARTS REPLACEMENT Power Supply (First Half) Centronics I/F PC Board Engine PC Board Thermal Head Power Supply (First Half) [Remove] Remove the Self-tap Screw (M3 X 10) fastening the Plate Earth E. Self-tap Screw (M3 X 10) Plate Earth E Remove the Cable from the Hook.
  • Page 26 PARTS REPLACEMENT Gently lift the Upper Mechanism to remove it. Be careful because this is affected by the springs. It is easier to remove while pressing down on the Springs. Remove the Cable from the Lower Mechanism. [Caution in assembly] Attachment is done by reversing the procedures used for removal.
  • Page 27: Power Supply (Second Half)

    PARTS REPLACEMENT Power Supply (Second Half) Centronics I/F PC Board Engine PC Board Thermal Head Power Supply (Second Half) Power Supply (First Half) [Remove] Remove the Self-tap Screws (2 places/M3 X 10) fastening the Plate Earth Head. Remove the Self-tap Screws (2 places/M3 X 10) fastening the Power Supply. Self-tap Screws (M3 X 10) Power Supply Plate Earth Head...
  • Page 28: Film Roll Motor

    PARTS REPLACEMENT Film Roll Motor Engine PC Board Film Roll Motor Centronics I/F PC Board [Remove] Turn the printer right-side up. Remove the Self-tap Screws (2 places/M3 X 10) fastening the Film Roll Motor. Remove the Film Roll Motor. Be careful of the Cable. Self-tap Screws (M3 X 10) Film Roll Motor [Caution in assembly]...
  • Page 29: Base

    PARTS REPLACEMENT Base Paper Motor Centronics I/F PC Board Thermal Head Engine PC Board Control PC Board Power Supply (First Half) Base Power Supply (Second Half) Film Roll Motor [Remove] Remove all components of '1' through '8.' The item remaining is the Base. Base [Caution in assembly] Attachment is done by reversing the procedures used for removal.
  • Page 30: Cover Shaft Unit

    PARTS REPLACEMENT 10. Cover Shaft Unit Centronics I/F PC Board Thermal Head Engine PC Board 10 Cover Shaft Unit Power Supply (First Half) [Remove] Remove the Self-tap Screws (6 places/M3 X 20) fastening the Shaft of the Cover shaft unit in the Upper Mechanism and the Self-tap Screws fastening the Metal Plate (2 places/M3 X 10).
  • Page 31: Paper Plate Unit

    PARTS REPLACEMENT 11. Paper Plate Unit Centronics I/F PC Board Thermal Head Engine PC Board 11 Paper Plate Unit Power Supply (First Half) 10 Cover Shaft Unit [Remove] Remove the Cable coming from the Roller Base Unit. Remove the Self-tap Screws (2 places/M3 X 10) fastening the Paper Plate Unit. Self-tap Screws (M3 X 10) Self-tap Screws (M3 X 10) Cable...
  • Page 32: Head U/D Motor

    PARTS REPLACEMENT 12. Head U/D Motor Centronics I/F PC Board Thermal Head Engine PC Board 12 Head U/D Motor Power Supply (First Half) 10 Cover Shaft Unit [Remove] Remove the Self-tap Screws (M3 X 10) fastening the Head U/D Motor. Self-tap Screws (M3 X 10) Top Cover Rib Head U/D Motor...
  • Page 33: Top Cover

    PARTS REPLACEMENT 13. Top Cover Centronics I/F PC Board Engine PC Board Thermal Head Power Supply (First Half) 10 Cover Shaft Unit 11 Paper Plate Unit 13 Top Cover 12 Head U/D Motor [Remove] Remove the Self-tap Screws (5 places/M3 X 10) fastening the Roller Base Unit. Remove the Roller Base Unit.
  • Page 34: Torque Limit And Roller Base Unit

    PARTS REPLACEMENT 14. Torque Limit and Roller Base Unit Centronics I/F PC Board Engine PC Board Thermal Head Power Supply (First Half) 10 Cover Shaft Unit Paper Plate Unit Roller Base Unit 12 Head U/D Motor 13 Top Cover [Caution in assembly] Attachment is done by reversing the procedures used for removal.
  • Page 35 CHAPTER 4 MAINTENANCE AND LUBRICATION MAINTENANCE AND LUBRICATION Maintenance......................37 1-1. Precautions for Maintenance................37 1-2. Checking Operation....................38 1-3. Tools for Maintenance and Adjustment .............. 39 Lubrication ......................39 – 35 –...
  • Page 36: Maintenance

    MAINTENANCE AND LUBRICATION Maintenance 1-1. Precautions for Maintenance In order to prevent any damage from occuring when performing maintenance, please observe the following points. Never print when there is no paper in the printer. Always turn OFF the electricity when replacing components. Be especially careful when working with electrical components by removing the power cord and making certain that the power to the printer is OFF.
  • Page 37: Checking Operation

    MAINTENANCE AND LUBRICATION 1-2. Checking Operation This printer has a built-in test print function. Using this self test print you can check the following points. • Functioning of control circuits. • Functioning of printer mechanism. • Printing quality The following describes how to test print. Turn ON the power to the printer while pressing the Ready button on the control panel on the front of the printer.
  • Page 38: Tools For Maintenance And Adjustment

    MAINTENANCE AND LUBRICATION 1-3. Tools for Maintenance and Adjustment • General Tools Name No. of Pcs. Needed Purpose + Screw driver Screw attachment/removal + Screw driver Screw attachment/removal + Screw driver Voltage adjustment Digital multimeter DC voltage measurement (Note) Use "LockTite R" when tightening screws to prevent slippage. Lubrication In order to maintain the printer's functions and performance, it is suggested that the following items be inspected and performed at least annually.
  • Page 39 TROUBLESHOOTING CHAPTER 5 TROUBLESHOOTING 1. Troubleshooting Guide ..................43 1-1. General Information....................43 1-2. Troubleshooting using the Control Panel ............46 1-3. Error Messages Displayed with Windows ............47 2. Troubleshooting Charts..................48 2-1. General Information....................48 2-2. Troubleshooting Related to Lamps ..............49 2-2-1.
  • Page 40: Troubleshooting Guide

    TROUBLESHOOTING Troubleshooting Guide The following tables are provided to give you a quick reference to symptoms of printer failures which you can use to determine the various causes before actually beginning your troubleshooting. Always refer to these tables before troubleshooting. If you cannot fix the problem, proceed to "2. Troubleshooting Chart" for detailed procedures. 1-1.
  • Page 41 TROUBLESHOOTING (Continued from previous page) Symptom Possible Cause Handling Neither automatic Paper feed rollers are Clean the inside of the printer. nor manual feed excessively dirty. occur. Paper is either too thick or Use only the paper recommended. too thin. The top cover may be open.
  • Page 42 TROUBLESHOOTING (Continued from previous page) Symptom Possible Cause Handling Lines appear Thermal head is dirty. Clean the inside of the printer. in the printout. Overall print is Paper surface is too rough. Use only the paper recommended. faint. Media back and front are Check the proper direction of the incorrectly being inserted.
  • Page 43: Troubleshooting Using The Control Panel

    TROUBLESHOOTING 1-2. Troubleshooting using the Control Panel Paper Ready Film Roll : Orange Fig. 5-1 Control Panel : Green * Error Lamp Indicators READY PAPER FILM ROLL Contents of Error Flashing Extinguished Error concerning print media. Flashing Extinguished Error concerning the film roll Flashing Flashing Indicates that the thermal head has exceeded...
  • Page 44: Error Messages Displayed With Windows

    TROUBLESHOOTING 1-3. Error Messages Displayed with Windows Type Error Message What to Do Out of paper. Please load the Add more paper and press the "Retry" button printer with paper. after checking that the printer is in the "Online" mode. Can't connect to the printer.
  • Page 45: Troubleshooting Charts

    TROUBLESHOOTING Troubleshooting Charts Refer to "1-1 General Information" first whenever you encounter printer failure. If you cannot solve the problem using those tables, use the following charts to identify and fix the problem. 2-1. General Information Did you remove the cause of the error Refer to "1-1.
  • Page 46 TROUBLESHOOTING 2-2. Troubleshooting Related to Lamps 2-2-1. Ready lamp – Flashing; Paper lamp – Lit Output a self test print Diagnosis How to Handle Ref. Page Is paper being fed? Control PC Board Page 24 Replace the Control failure PC Board Diagnosis How to Handle Ref.
  • Page 47 TROUBLESHOOTING 2-2-2. Ready lamp – Flashing; Film Roll lamp – Lit Turn OFF the printer and separate the Film Roll mark from the Film Roll DOWN sensor and perform a self test print Diagnosis How to Handle Ref. Page Is the Film Roll being The film roll bobbins Install the Film Page 28...
  • Page 48 TROUBLESHOOTING 2-2-3 Ready lamp – Flashing Diagnosis How to Handle Ref. Page Will the Top Foreign objects exit Remove the objects. – ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ Cover Close? Roller Base Unit Replace the Roller Page 34 damaged Base Unit.
  • Page 49 TROUBLESHOOTING Output a self test print Diagnosis How to Handle Ref. Page Engine PC Board Replace the Engine Page 23 Can a self test ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ Failure PC Board. be printed? Cover Open Sensor Replace the Paper Page 19...
  • Page 50: All Lamps Are Flashing

    TROUBLESHOOTING 2-2-4. All lamps are flashing Turn OFF the power, open the Top Cover of the printer and turn the power ON again. Diagnosis How to Handle Ref. Page Engine PC Board failure Replace the Engine Page 23 Are all the PC Board.
  • Page 51 TROUBLESHOOTING Diagnosis How to Handle Ref. Page Does the Paper Plate The gear is not catching. Re-attach the Head Page 32 ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ Unit raise and lower? U/D Motor. Diagnosis How to Handle Ref.
  • Page 52: Ready Lamp - Lit; Paper Lamp - Flashing; Film Roll Lamp - Flashing

    TROUBLESHOOTING 2-2-5. Ready lamp – Lit; Paper lamp – Flashing; Film Roll lamp – Flashing Is Harness Head Diagnosis How to Handle Ref. Page J12 connector ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ It is disconnected. Properly connect it.
  • Page 53: None Of The Lamps Light

    TROUBLESHOOTING 2-2-6. None of the lamps light Diagnosis How to Handle Ref. Page Is electricity The power cable is Replace the power Page 25 flowing through the ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ defective cable. power cable ? Is the power supply Diagnosis...
  • Page 54 TROUBLESHOOTING Diagnosis How to Handle Ref. Page Are the Thermal Thermal Head failure Replace the Thermal Page 17 Head 5V and the Head. GND shorting? Does the initial opera- Diagnosis How to Handle Ref. Page tion occur when the Control PC Board Page 24 Replace the Control power is turned ON?
  • Page 55 TROUBLESHOOTING Turn OFF the power. Remove the Harness Head and and Harness Engine J30 and turn the power ON again. Diagnosis How to Handle Ref. Page Is there any power Power supply failure Replace the power Page 25 ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ being supplied? supply.
  • Page 56: Troubleshooting Related To Paper

    TROUBLESHOOTING 2-3. Troubleshooting Related to Paper 2-3-1. Paper jams related to skew (angle), paper bending. Diagnosis How to Handle Ref. Page Are the paper tray size and the print ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ Wrong paper is being Use the correct –...
  • Page 57: Paper Jams Occur Frequently

    TROUBLESHOOTING 2-3-2. Paper jams occur frequently Diagnosis How to Handle Ref. Page Are there excessive wrinkles or bends in Wrong paper being used – Change the paper type the paper? Diagnosis How to Handle Ref. Page Does paper jam because of the skew Failure related to skew.
  • Page 58 TROUBLESHOOTING Diagnosis How to Handle Ref. Page Is the paper edge connector The connector is Properly connect it. – ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ properly connected? disconnected. Diagnosis How to Handle Ref. Page Is the paper start The sensor is Properly connect it.
  • Page 59: Paper Does Not Feed From The Paper Tray

    TROUBLESHOOTING 2-3-3. Paper does not feed from the Paper Tray Turn ON the power to the printer Diagnosis How to Handle Ref. Page The Head U/D Motor Properly connect it. – is disconnected. Does the Paper ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ Head U/D Motor failure Replace the Head Page 32...
  • Page 60 TROUBLESHOOTING Diagnosis How to Handle Ref. Page Does the Paper The Paper Motor is Properly connect it. – Motor work? ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ disconnected. Paper Motor failure Replace the Paper Page 19 Motor.
  • Page 61: Troubleshooting For Print Quality Related Problems

    TROUBLESHOOTING 2-4. Troubleshooting for Print Quality Related Problems 2-4-1. Areas don't print or print is light Diagnosis How to Handle Ref. Page Are there wrinkles or inconsistencies in Film roll defective Replace the film roll. the film roll? Diagnosis How to Handle Ref.
  • Page 62: Print Is Coarse And Intensity Is Low. (Or Nothing Prints)

    TROUBLESHOOTING 2-4-2. Print is coarse and intensity is low. (Or nothing prints) Diagnosis How to Handle Ref. Page Is printing possible? The Thermal Head. Properly connect it. – ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ is disconnected. Diagnosis How to Handle Ref.
  • Page 63: Off-Register Is Large

    TROUBLESHOOTING 2-4-3. Off-register is large Diagnosis How to Handle Ref. Page Improper cleaning Properly clean the The Platen Roller and Platen Rollers and Pinch Roller are dirty. Pinch Rollers using Ethanol. Diagnosis How to Handle Ref. Page Does the Paper Motor power swing and make Spring pressure defect Page 13...
  • Page 64 CHAPTER 6 PARTS LIST HOW TO USE PARTS LIST DRWG. NO. This column shows the drawing number of the illustration. REVISED EDITION MARK This column shows a revision number. PARTS NO. Parts numbers must be notified when ordering replacement parts. PARTS NAME Parts names must be notified when ordering replacement parts.
  • Page 65 1. Printer Assembly [ 1 / 2 ] 1-1. Disassembly Drawing – 68 –...
  • Page 66 [ 2 / 2 ] – 69 –...
  • Page 67 1-2. Parts List Printer Assembly DRWG.NO. REV. PARTS NO. PARTS NAME Q’TY REMARKS RANK 80985687 ROLLER BASE UNIT TM300 80985716 TAPPING SCREW M3X12 TM300 80985673 TOP COVER TM300 80985674 COVER SHAFT UNIT TM300 80985676 PAPER PLATE UNIT LTR TM300 FOR US 80985675 PAPER PLATE UNIT A4 TM300 EXCEPT FOR US...
  • Page 68 Printer Assembly DRWG.NO. REV. PARTS NO. PARTS NAME Q’TY REMARKS RANK 89598120 COATED PAPER JAN A4-PWC EXCEPT FOR US:OPTION 89598140 COATED PAPER JAN SA4-PWC EXCEPT FOR US:OPTION 89598160 TRANSPARENCY FILM JAN A4-TFC EXCEPT FOR US:OPTION 89598180 TRANSPARENCY FILM JAN SA4-TFC EXCEPT FOR US:OPTION 89598200 HQ PRINTING PAPER JAN A4-PW EXCEPT FOR US:OPTION...
  • Page 70 OVERSEAS SUBSIDIARY COMPANIES STAR MICRONICS DEUTSCHLAND STAR MICRONICS U.K.LTD. STAR MICRONICS CO., LTD. JAPAN STAR MICRONICS AMERICA INC. G M B H Star House, Peregrine Business Park, Gomm Road, High Wycombe 536 Nanatsushinya, Shimizu, 70-D Ethel Road West. Westerbachstraße 59 P.O.Box 940330 Bucks, HP13 7DL U.K.

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