Isolating Hardware Problems - IBM 8364 E series User Manual

If the Network Station downloads the operating system from the server and
displays a login window on the monitor, the Network Station hardware is
functioning properly, and has been configured correctly for the server. If you
encounter problems past this point, verify that you have correctly configured
the server.

Isolating hardware problems

This procedure helps you isolate Network Station hardware problems.
__ 1. Is the Network Station voltage selector switch (located on the bottom of
__ 2. Did the customer fail to connect any cables to the Network Station
a. Verify that you have correctly set your monitor resolution
(see "Monitor specifications for WorkSpace On-Demand" on
page 122).
the Network Station) set to the incorrect voltage for the customer's
location?
Note: All Network Stations ship with 230V selected.
No Yes
v If the voltage selector switch is incorrectly set to the 115V
value in a 230V location, and the customer has tried to
power on the Network Station, the power supply is
damaged, and needs to be replaced. The power supply is a
part of the complete logic unit assembly. Customers should
replace the logic unit when they are directed to replace the
power supply. For on-site service technicians, there is an
option to order and replace the power supply. See
"Chapter 2. Replacing Network Station parts" on page 9, and
order a replacement power supply. Perform the procedure,
"Replacing the power supply" on page 22.
v If the voltage selector switch is incorrectly set to the 230V
value in a 115V location, and the customer has tried to power
on the Network Station, the hardware may appear to power
on normally, but not function properly. Instruct the customer
to perform the procedure, "Selecting the voltage for your
location" on page 21.
properly?
No Yes
Chapter 13. Identifying problems with hardware that is configured for BIOS
95