Related Manuals for IBM 8364 E series
Summary of Contents for IBM 8364 E series
- Page 1 IBM Network Station IBM Network Station Service Information Type 8364 (Models Exx, Txx) September 1999 SY44-0073-01...
- Page 3 IBM Network Station IBM Network Station Service Information Type 8364 (Models Exx, Txx) September 1999 SY44-0073-01...
- Page 4 “Notices” on page 123. Second Edition (September 1999) © Copyright International Business Machines Corporation 1999. All rights reserved. US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.
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Page 5: Table Of Contents
Part 1. Hardware Overview ..1 IBM server login . 33 Web browser . . 33 Printer management . . 33 Chapter 1. Learning about the IBM Network Application management. . 33 Station . Wake on LAN . . 34 Standard hardware . - Page 6 . 46 WorkSpace On-Demand ..89 Setting the display resolution . . 46 Configuring an IBM Network Station to Chapter 12. Startup sequence of Network boot from Local (NVRAM) settings . . 47 Stations configured for WorkSpace Displaying hardware information .
- Page 7 Readers’ Comments — We’d Like to Hear from You . . 135 Contents...
- Page 8 IBM Network Station...
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Page 9: Safety Notices
Safety notices Safety notices contain information that is related to using the IBM Network Station thin client in a safe manner. The notices can be in the form of a danger, warning, or caution notice. Danger notices The following danger notices call attention to situations that are potentially lethal or extremely hazardous. -
Page 10: Caution Notices
CAUTION: The battery is a lithium battery. To avoid possible explosion, do not burn or charge the battery. Exchange only with the IBM-approved part. Discard the battery as instructed by local regulations. (RSFTC227) Handling static-sensitive devices... -
Page 11: About Ibm Network Station Service Information Type 8364 (Models Exx And Txx)
See IBM Network Station Safety Information SA41-4143 for important safety notices. v See Setting Up IBM Network Station Hardware - Type 8364 (Models Exx and Txx) SA41-0046 for hardware setup procedures and upgrade procedures. v Refer to the information that ships with the server software for information about connecting Network Station hardware to a network server, and general system administrator requirements. -
Page 12: How To Send Your Comments
Your feedback is important in helping to provide the most accurate and high-quality information. If you have any comments about this, or any other IBM information, mail the readers’ comment form that is located at the end of this document. -
Page 13: Part 1. Hardware Overview
Part 1. Hardware Overview Chapter 1. Learning about the IBM Network Station . Standard hardware . Hardware layout . Communication hardware. Required types of communication cable . Monitor specifications . Power consumption . Upgrading hardware features Memory upgrade options . - Page 14 IBM Network Station...
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Page 15: Chapter 1. Learning About The Ibm Network Station
Chapter 1. Learning about the IBM Network Station This chapter describes the Type 8364 IBM Network Station (hereafter referred to as Network Station) and associated hardware. The Network Station hardware requires a connection to a properly configured server to access the operating system, applications, and application data. The server software controls the configuration of the operating system and applications from the server. -
Page 16: Hardware Layout
Hardware layout Note: The Network Station connectors are standard connectors, and follow the standard pin, signal, and signal direction configurations. See “Appendix B. Connector pin information” on page 117 for details. Figure 1. Type 8364 Network Station connectors IBM Network Station... - Page 17 Figure 2. Type 8364 Network Station logic board Figure 3. Type 8364 Network Station voltage selector switch (bottom view) Note: All Network Stations are preset to the 230V setting when manufactured. Chapter 1. Learning about the IBM Network Station...
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Page 18: Communication Hardware
3 or higher Unshielded Twisted Pair (UTP). The required type of cable for 100MB ring speed is category 5 UTP. Refer to “Chapter 2. Replacing Network Station parts” on page 9 for IBM communication cable options and part numbers. -
Page 19: Power Consumption
Power reduction occurs when you use the Network Station with a Video Electronics Standards Association (VESA) Display Power Management Signalling (DPMS) Standard monitor. As an Energy Star Partner, IBM has determined that this product meets the Energy Star Program guidelines for energy efficiency. Upgrading hardware features Customers can perform any of the following installation procedures: v Installing PCI adapter cards. - Page 20 DIMMs in the Network Station. Refer to “Ordering optional features” on page 16 for detailed memory specifications and optional Network Station parts. IBM Network Station...
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Page 21: Chapter 2. Replacing Network Station Parts
Replacing the logic unit To replace a Network Station logic unit, the customer must transfer features, such as DIMMs and optional PCI adapter cards, to the replacement unit. IBM delivers CRUs to the customer for exchange, and the customers return defective part to IBM under the basic service offering. -
Page 22: Replacing All Other Parts
Returning parts to IBM To return a defective logic unit to IBM, customers must ship only the logic unit drawer (covers not included). The customer must package the defective part by using the packaging container they received when the replacement part arrived. -
Page 23: Chapter 3. Ordering Network Station Parts
IBM will provide warranty service without charge for parts during the warranty period on an exchange basis only. If you need a replacement logic unit, IBM or your reseller will give you instructions for returning your current logic unit to IBM. - Page 24 Note: This Network Station supports SDRAM DIMM memory that is 100MHz, 168 pin, 3.3 V, gold tab, unbuffered, and non-parity. Memory (32 MB SDRAM All countries 01K1146 DIMM) Memory (64 MB SDRAM All countries 01K1147 DIMM) Memory (128 MB SDRAM All countries 01K1148 DIMM) IBM Network Station...
- Page 25 60G1066 connection to 9 pin D shell connector TTP RJ-45 plug Shielded All countries 60G1063 Twisted Pair (STP) cable for connection to IBM Cabling System connector TTP RJ-45 socket adapter for All countries 73G8315 connection to IBM Cabling System TTP RJ-45 socket adapter for...
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Page 26: Detachable Power Cables
UK English 37L0881 Keyboard US English ISO9995 37L0883 Keyboard US English 37L0851 Detachable power cables Table 4. Detachable power cables (10 Amp) Detachable power cables Voltage Part Plug Receptacle Country selection number Argentina, Australia, New Zealand 230V 13F9940 IBM Network Station... - Page 27 Table 4. Detachable power cables (10 Amp) (continued) Abu Dhabi, Austria, Belgium, Bulgaria, 230V 13F9979 Botswana, Egypt, Finland, France, Germany, Greece, Iceland, Indonesia, Korea (South), Lebanon, Luxembourg, Netherlands, Norway, Portugal, Saudi Arabia, Spain, Sudan, Sweden, Turkey, Yugoslavia Bahamas, Barbados, Bolivia, Brazil, 115V 1838574 Canada, Costa Rica, Dominican...
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Page 28: Ordering Optional Features
You can order optional features for the Network Station. See “Compatible CompactFlash cards” on page ix for information about ordering optional CompactFlash cards. Contact IBM, or your reseller, to order options such as memory DIMMs and network cables. IBM Network Station... -
Page 29: Chapter 4. Performing Hardware Procedures
“Clearing the administrator password and CMOS, creating a recovery CompactFlash card, and reading a CompactFlash card” on page 24 – “Clearing CMOS” on page 24. – “Creating a recovery CompactFlash card” on page 25. – “Reading a compact flash card” on page 26. © Copyright IBM Corp. 1999... -
Page 30: Installing And Removing Parts
1. To reassemble the Network Station, carefully slide the logic unit C into the cover assembly while depressing the slide stop D . 2. Slide the logic unit completely into the cover assembly, until the latch B is engaged. IBM Network Station... - Page 31 Installing an optional CompactFlash card Read “Caution notices” on page viii, “Removing the logic unit to install parts” on page 18 and “Compatible CompactFlash cards” on page ix before continuing. 1. Match the grooves on the sides of the CompactFlash card A to the inside of the connector B .
- Page 32 NS Boot” on page 69, or “Chapter 13. Identifying problems with hardware that is configured for BIOS” on page 93. See “Setting the date and time” on page 57, and “Part 3. Configuring the Network Station” on page 37 to reconfigure the Network Station. IBM Network Station...
- Page 33 Selecting the voltage for your location: Note: All Network Stations are preset to the 230V setting when manufactured. 1. Power off the Network Station. 2. Remove the base from the Network Station. 3. Locate the voltage selector switch A . 4.
- Page 34 Removing the power supply: Notes: 1. Only IBM-authorized personnel should remove the power supply. 2. You will need a Phillips head screwdriver for the following procedure. 1. Complete the procedure, “Removing the logic unit to install parts” on page 18 before continuing.
- Page 35 Installing the power supply: 1. Carefully install the power supply into the logic unit so that the power supply fan assembly faces the front of the logic unit. 2. Slide the power supply toward the back of the logic unit until it stops. 3.
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Page 36: Clearing The Administrator Password And Cmos, Creating A Recovery Compactflash Card, And Reading A Compactflash Card
5. Move the jumpers back into the default configuration 1 . If you do not move the jumpers back into configuration 1 , your Network Station may not function properly. 6. See “Reassembling the Network Station” on page 18. IBM Network Station... - Page 37 Creating a recovery CompactFlash card: This procedure creates a copy of the Network Station firmware (hereafter referred to as flash image). The flash image that is stored on the CompactFlash card includes both NS Boot and BIOS images. You need a CompactFlash card to complete this procedure (see “Compatible CompactFlash cards”...
- Page 38 8. Move the jumpers back into the default configuration 1 . If you do not move jumpers back into configuration 1 , your Network Station may not function properly. 9. See “Reassembling the Network Station” on page 18. IBM Network Station...
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Page 39: Part 2. Software Overview
Part 2. Software Overview Chapter 5. IBM Network Station Manager software features for Network Station . 29 Overview . . 29 Chapter 6. Work Space On-Demand software features for Network Station . 31 Overview . . 31 Boot protocols . - Page 40 IBM Network Station...
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Page 41: Chapter 5. Ibm Network Station Manager Software Features For Network Station
You can configure the types and number of folders and applications with the Desktop—>Launch Bar function of the application. v To configure settings for: – The System - All IBM Network Station thin clients or all Network Station users. – A Group - A group of Network Station users. - Page 42 IBM Network Station...
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Page 43: Chapter 6. Work Space On-Demand Software Features For Network Station
On-Demand client runs Java applications, a browser, and the Personal Communications Entry Level host access application. It also supports running DOS, Windows 3.1, and IBM Operating System 2 (IBM Operating System/2 (OS/2)) stand-alone applications. WorkSpace On-Demand runs on an OS/2 Warp Server and provides enhanced server support and administrator functions to manage the Network Station. -
Page 44: Boot Protocols
Customer programs are accessible from any Java application, in any Java interpreter, on nearly any computer. The Java Virtual Machine: v Resolves run-time dynamic links to Java packages. The packages also store as .class files IBM Network Station... -
Page 45: Ibm Server Login
Refer to the WorkSpace On-Demand Administrator’s Guide, shipped with the server software, for more information on Java VM and its functions. IBM server login The Network Station’s login window appears after the operating system has fully loaded. The client desktop will display after the server has authenticated the user’s identification and password. -
Page 46: Wake On Lan
The power management mode supported by the Network Station is the Automatic Hardware Power Managed (AHPM) mode. Features of the AHPM mode include the black-out of the screen while the system is not in use. IBM Network Station... -
Page 47: System-Low-Power States
The system will enter this power management mode within the default setting of 30 minutes. You can set both the system and the system monitor to enter the power-managed mode automatically. Refer to “Power management” on page 62 for more information. System-low-power states The power management feature of the Network Station provides three low-power states for the system: suspend, soft-off, and power-off. - Page 48 The following paragraphs describe how an IBM monitor that complies with the VESA DPMS standard responds to the Network Station’s power management feature: v Standby state: After a period of inactivity, the Network Station instructs the monitor to enter the standby state. The Network Station clears the monitor display and changes the appearance of the monitor’s power indicator light.
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Page 49: Part 3. Configuring The Network Station
. 43 Manually updating the NS Boot code . 43 Using the NS Boot utility . 45 IBM Network Station NS Boot tasks . . 46 Changing the language setting of the NS Boot utility . . 46 Selecting a keyboard language . - Page 50 IBM Network Station...
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Page 51: Chapter 7. Selecting A Setup Utility
Refer to “Part 4. Resolving problems with hardware that is configured for IBM Network Station Manager” on page 65 for problem resolution when using the NS Boot for Network Station Manager configuration option. v Refer to “Part 5. Resolving problems with hardware that is configured for WorkSpace On-Demand”... -
Page 52: Selecting The Bios For Workspace On-Demand Configuration
Network Station and restart the system. Refer to either “Chapter 11. Identifying problems with hardware that is configured for NS Boot” on page 69, or “Chapter 13. Identifying problems with hardware that is configured for BIOS” on page 93, depending upon the configuration that your IBM Network Station... -
Page 53: Changing Firmware Configurations
To return to the Change Firmware Support menu after you have chosen the BIOS for WorkSpace On Demand selection, perform the following procedure: 1. Press F1 when the IBM Network Station logo displays. 2. When you see the prompt for the administrator password, enter IBMNCD. - Page 54 IBM Network Station...
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Page 55: Chapter 8. Configuring The Network Station From The Ns Boot Utility
Chapter 8. Configuring the Network Station from the NS Boot utility This chapter contains information about using the NS Boot utility of the IBM Network Station thin client (hereafter referred to as the Network Station). The NS Boot utility menu allows you to View or Set configuration settings for a particular Network Station. - Page 56 Note: You can only set one boot option to First at a time. Disable DHCP and BOOTP if you do not want them prioritized. 3. Type the IBM Network Station IP Address in the appropriate field on menu 1 of 4.
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Page 57: Using The Ns Boot Utility
Enter=Continue F10=Reboot IBM Network Station Notes: 1. If you have not set a password in the IBM Network Station Manager program, users can access the configuration settings in the NS Boot utility. 2. If you have set a password, users without the password can only view the NS Boot utility, but you cannot make any configuration changes. -
Page 58: Ibm Network Station Ns Boot Tasks
3. If you changed the administrator password by using IBM Network Station Manager program, you need to restart the Network Station. This enables the new administrator password at the system unit. If you limit user access from the IBM Network Station Manager program, users may not see the menu shown above. -
Page 59: Configuring An Ibm Network Station To Boot From Local (Nvram) Settings
IBM Network Station Manager program” on page 121 for more information on resolution options. Notes: 1. Selecting a resolution that is not supported by your monitor can permanently damage the monitor. 2. For the best video image, power on the monitor before you start the logic unit. -
Page 60: Displaying Hardware Information
__ 1. Enter the NS Boot utility by powering on the Network Station and pressing Esc during the startup sequence. __ 2. Select Display boot log, and press Enter. You can page through the boot log by pressing Enter. IBM Network Station... -
Page 61: Enabling Verbose Diagnostic Messages
Enabling verbose diagnostic messages You can enable and disable the display of verbose diagnostic messages on your Network Station display. The default setting is Disabled. When the verbose diagnostic messages are disabled, an image representing the communication between the Network Station and a server displays during the Network Station startup sequence. -
Page 62: Changing The Fast Boot Setting
__ 1. Enter the NS Boot utility by powering on the Network Station and pressing Esc during the startup sequence. __ 2. Select Service aids. __ 3. Press Enter. __ 4. Select Load factory defaults, and press Enter. This restarts the Network Station. IBM Network Station... -
Page 63: Chapter 9. Configuring The Network Station From The Bios Setup Utility
1. Power up the Network Station. 2. Press the F1 key during the IBM Network Station’s logo display, and after the keyboard LEDs flash. © Copyright IBM Corp. 1999... -
Page 64: Primary Setup Utility Screens
To see the primary setup utility screens, and some basic configuration procedures, refer to “Primary setup utility screens”. Primary setup utility screens Note: Setup screen references may be different depending on the Network Station hardware, and date of manufacture. IBM Network Station... -
Page 65: System Summary
System summary When you select the System Summary option from the Configuration/Setup Utility menu, a screen similar to the following appears: Chapter 9. Configuring the Network Station from the BIOS setup utility... -
Page 66: Product Data
Network Station’s BIOS level: 1. Power up the system. 2. After the IBM logo appears on the monitor, and the keyboard LEDs have flashed, press the F1 key to enter the setup utility. Note: Pressing F1 during the system’s keyboard test causes a false 301 Keyboard Error to display, and a prompt for the administrator password to appear. -
Page 67: Devices And I/O Ports
Devices and I/O ports When selected, this screen allows the administrator to configure devices connected to the Network Station. Network Station serial and parallel port addresses, IRQ levels, setup, and support are accessible from this screen. The administrator is able to see the types and sizes of devices installed on the system. -
Page 68: Start Options
Sequence″ is used when the system is powered on automatically through the ″Advanced Power Management″ menus. Enabling ″Power On Status″ displays the diagnostic checkpoints during the power on self test (POST). Refer to “Diagnostic checkpoints” on page 100 for a table of the diagnostic checkpoints. IBM Network Station... -
Page 69: Date And Time
Setting the date and time: 1. Power up the system. 2. Press the F1 key during the IBM Network Station’s logo displays, and after the keyboard LEDs have flashed. Note: Pressing F1 during the system’s keyboard test causes a false 301 Keyboard Error to display, and a prompt for the administrator password to appear. -
Page 70: System Security
Refer to “Clearing the administrator password and CMOS, creating a recovery CompactFlash card, and reading a CompactFlash card” on page 24 for information on returning the administrator password’s value to the system default. IBM Network Station... - Page 71 1. Power on the system. 2. Press the F1 key during the IBM Network Station logo display, and after the keyboard LEDs have flashed. Note: Pressing F1 during the system’s keyboard test causes a false 301 Keyboard Error to display, and a prompt for the administrator password to appear.
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Page 72: Advanced Setup
See “Load default settings” on page 63 for information on correcting configuration errors. When selected, this screen allows the system administrator to perform more advanced configuration tasks, such as enabling or disabling the cache, ROM shadowing, and PCI control. IBM Network Station... -
Page 73: Isa Legacy Resources
ISA legacy resources If selected, this screen will display the memory resource used by the system for planar devices, and other resource information, including I/O Port Resources, DMA resources, and interrupt resources used by the system for on board devices. Note: If these features are configured improperly, the Network Station system may not work properly. -
Page 74: Power Management
Wake-On-LAN, modem ring, and set an alarm to wake the system, or enable and disable PCI Wake events from this screen as well. See “Wake on LAN” on page 34, and “Power management” on page 34 for related information. IBM Network Station... -
Page 75: Load Default Settings
Load default settings This option allows you to reset the setup utility configurations back to the system default values. This is useful when trying to diagnose configuration errors (see “Configuration errors” on page 105) in the system. Loading defaults will reset the administrator password to the default value (IBMNCD), and will also reset all customized settings to their default values. - Page 76 IBM Network Station...
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Page 77: Part 4. Resolving Problems With Hardware That Is Configured For Ibm Network Station Manager
Part 4. Resolving problems with hardware that is configured for IBM Network Station Manager Chapter 10. Startup sequence of Network Stations configured for the IBM Network Station Manager program . . 67 Chapter 11. Identifying problems with hardware that is configured for NS Boot . - Page 78 IBM Network Station...
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Page 79: Chapter 10. Startup Sequence Of Network Stations Configured For The Ibm Network Station Manager Program
This is the detailed startup sequence of events for Network Station hardware that you have configured using the NS Boot utility. This startup sequence assumes that you have already selected the NS Boot utility for the IBM Network Station Manager operating system. If you have selected the BIOS for WorkSpace On-Demand configuration option for your Network Station, refer to the “Chapter 12. - Page 80 Configuring the Network Station” on page 37 for the procedure to return to the Change Firmware Support menu from the BIOS for WorkSpace On Demand configuration option. 9. The IBM Network Station title, IBM copyright notice, and IBM logo display on the screen. 10. The keyboard controller initializes, and the keyboard LEDs flash.
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Page 81: Chapter 11. Identifying Problems With Hardware That Is Configured For Ns Boot
LED indications and audio beep sequences generally occur before the IBM Network Station logo displays. Error messages only appear on the monitor after the IBM Network Station logo displays. It is important that you record any system LED indications, audio beep sequences, error codes, or text messages that occur when you experience a problem. - Page 82 Note: Ensure that you move the power supply switch, located at the back of the Network Station, to the on position (1). If the system LED flashes amber once, and then does not perform any more indications, press the white power switch on the front of the IBM Network Station...
- Page 83 Network Station to begin the startup sequence. Refer to the “Chapter 10. Startup sequence of Network Stations configured for the IBM Network Station Manager program” on page 67 for a detailed explanation of the Network Station startup sequence. See “Indicators of Network Station problems” on page 73.
- Page 84 Verify that you have configured the server correctly, and that there are no problems with the network. __ 8. Does the IBM Network Station Manager Login window display on the monitor? a. Verify your display settings in the NS Boot utility (see “Setting the display resolution”...
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Page 85: Indicators Of Network Station Problems
System LED indications. v Audio beep sequences. v Error codes and text messages. LED indications and audio beep sequences generally occur before the IBM Network Station logo displays. Error messages only appear on the monitor after the IBM Network Station logo displays. - Page 86 Note: The Network Station system LED quickly flashes from amber to green during a normal startup sequence. Perform the steps below to ensure that any LED indications are not being caused by an easily avoidable problem. Symptom What you should do IBM Network Station...
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Page 87: Ns Boot Audio Beep Sequences
Table 5. Problem indicators (continued) There is no system LED indication. Verify that the Network Station power cable is plugged into a properly grounded working outlet, and that the power supply switch that is located at the back of the Network Station is in the on position (1). -
Page 88: Ns Boot Error Codes And Text Messages
Group 3 indicates input device messages. v Group 4 indicates USB device messages. v Group 5 indicates storage messages. v Group 6 indicates local area network (LAN) messages. v Group 7 indicates network priority messages. v Group 8 indicates network communication messages. IBM Network Station... -
Page 89: Sub Group
Sub group NS Boot messages are classified by the following subgroups: v Group 1 includes the following subgroups: Common memory messages (sub group 0). DIMM memory messages (sub group 1). Local (NVRAM) memory messages (sub group 2). v Group 2 includes the following subgroups: Common multimedia messages (sub group 0). -
Page 90: Message Number
Slot %d memory failure. Ensure that the memory is installed properly, or replace the memory (see “Exchanging the memory” on page 20). Non-volatile memory messages (NVRAM) (NSB11xxx) NSB12500 Checksum failure for Re-enter NS Boot configuration data, if nonvolatile memory. different from the default values. IBM Network Station... - Page 91 Error code Error message What you should do NSB12510 Not able to access Replace the Network Station logic unit nonvolatile memory. (see “Chapter 2. Replacing Network Station parts” on page 9). NSB12520 Setting nonvolatile Re-enter NS Boot configuration data, if memory to different from the default values.
- Page 92 Indicates stage of Token-ring adapter loop back test phase. insertion. Watch for any messages that accompany this message. NSB61639 Token Ring error in ring Indicates stage of Token-ring adapter insertion phase. insertion. Watch for any messages that accompany this message. IBM Network Station...
- Page 93 Error code Error message What you should do NSB61649 Token Ring error in Indicates stage of Token-ring adapter address verification insertion. Watch for any messages that phase. accompany this message. NSB61659 Token Ring error in Indicates stage of Token-ring adapter neighbor notification insertion.
- Page 94 Indicates stage of Token-ring adapter duplex request phase. insertion. Watch for any messages that accompany this message. NSB61819 Token Ring error in full Indicates stage of Token-ring adapter duplex loop back phase. insertion. Watch for any messages that accompany this message. IBM Network Station...
- Page 95 NSB61870 Error - ring speed Manually set the ring speed in the Local mismatch. (NVRAM) settings of the NS Boot utility, or in the IBM Network Station Manager program. NSB61880 Error - time-out. Adapter failure. Replace the Network Station logic unit, or the PCI Token Ring card (see “Chapter 2.
- Page 96 Error - full duplex Manually set the ring speed in the Local protocol error. (NVRAM) settings of the NS Boot utility, or in the IBM Network Station Manager program. NSB61970 Unknown Token Ring Verify that there are no problems with error code.
- Page 97 Error code Error message What you should do NSB71605 DHCP offer from server Verify that the DHCP server settings are %s not valid. correct. BOOTP messages (NSB72xxx) NSB72505 BOOTP options exceed Verify that the BOOTP server settings the maximum allowable are correct.
- Page 98 %s, that is owned by settings in the NS Boot utility, and the DHCP or BOOTP server configuration settings. NSB85519 IBM Network Station IP Verify your network configuration address not valid. settings in the NS Boot utility. Subnet mask messages (NSB86xxx) NSB86509 Subnet mask not valid.
- Page 99 Error code Error message What you should do NSB87519 Address resolution Verify your network configuration failed. IP address x %s settings in the NS Boot utility. not valid. NSB87529 IP address %s not in Verify your network configuration ARP cache. settings in the NS Boot utility.
- Page 100 IBM Network Station...
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Page 101: Part 5. Resolving Problems With Hardware That Is Configured For Workspace On-Demand
. 93 Isolating hardware problems . 95 Indicators of Network Station problems . . 97 Diagnostic checkpoints . . 100 Diagnostic error table . 101 BIOS error messages . . 103 Configuration errors . . 105 © Copyright IBM Corp. 1999... - Page 102 IBM Network Station...
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Page 103: Chapter 12. Startup Sequence Of Network Stations Configured For Workspace On-Demand
NS Boot for Network Station Manager configuration option for your Network Station, refer to the “Chapter 10. Startup sequence of Network Stations configured for the IBM Network Station Manager program” on page 67. If you have not selected the Network Station firmware support yet, see “Chapter 7. - Page 104 If you have selected the NS Boot for Network Station Manager configuration option for your Network Station, refer to the “Chapter 10. Startup sequence of Network Stations configured for the IBM Network Station Manager program” on page 67. See “Part 3. Configuring the Network Station” on page 37 for the procedure to return to the Change Firmware Support menu from the NS Boot for Network Station Manager configuration option.
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Page 105: Chapter 13. Identifying Problems With Hardware That Is Configured For Bios
Install and configure the appropriate server software on the network server (go to http://www.ibm.com/nc for the latest installation information). v Configure the Network Station hardware for the network server software (see “Part 3. - Page 106 See “Isolating hardware problems” on page 95. __ 2. Does IBM Network Station display on the monitor? One or more of the following may be true: a. Verify that the monitor is on, and tighten the monitor cable connections. b. The Network Station may have failed a self-test during the startup sequence.
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Page 107: Isolating Hardware Problems
a. Verify that you have correctly set your monitor resolution (see “Monitor specifications for WorkSpace On-Demand” on page 122). If the Network Station downloads the operating system from the server and displays a login window on the monitor, the Network Station hardware is functioning properly, and has been configured correctly for the server. - Page 108 See “Indicators of Network Station problems” on page 73 for basic problem analysis steps regarding LED indications. __ 5. Does the IBM Network Station logo fail to display on the monitor? Note: If the Display Logo default has been disabled in the BIOS setup utility, the IBM Network Station logo will not appear.
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Page 109: Indicators Of Network Station Problems
System LED indications. v Error codes and text messages. v Audio beep sequences. LED indications and audio beep sequences generally occur before the IBM Network Station logo displays. Error messages only appear on the monitor after the IBM Network Station logo appears. - Page 110 Reset the power to both the monitor, and the Network Station. v If the problem continues, swap the Network Station with one that you know works, or replace the Network Station logic unit (see “Servicing the Network Station” on page 9). System LED indications IBM Network Station...
- Page 111 Table 7. Problem indicators (continued) If your Network Station is not functioning properly and the system LED indicates anything other than a steady green color, an error has occurred. The system LED can indicate hardware problems in the following ways: v A steady green indication.
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Page 112: Diagnostic Checkpoints
The first recovery step is to clear CMOS (see “Clearing the administrator password and CMOS, creating a recovery CompactFlash card, and reading a CompactFlash card” on page 24 IBM Network Station... -
Page 113: Diagnostic Error Table
page 24). If the problem continues, then the secondary recovery step is to replace the logic unit (see “Replacing the logic unit” on page 9). Diagnostic error table Table 8. Diagnostic error table Recovery action (perform if BIOS clearing CMOS does not checkpoint BIOS checkpoint name resolve the problem) - Page 114 Replace memory DIMMs CSET_AFT_OPROM Replace memory DIMMs MoveErrorLogToEBDA Replace memory DIMMs InitDmiBiosExtensions Replace memory DIMMs TestPS2Mouse Replace mouse CheckForMouseButtons Replace mouse InitDisableMouse Replace mouse InitKBDFlags Replace keyboard TestKBD Replace keyboard InitKBD Replace keyboard CheckForSetupHotKey Replace keyboard PW_Lockkybd Replace keyboard IBM Network Station...
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Page 115: Bios Error Messages
Table 8. Diagnostic error table (continued) Recovery action (perform if BIOS clearing CMOS does not checkpoint BIOS checkpoint name resolve the problem) PW_UNLockkybd Replace keyboard CheckForLockedKBD Replace keyboard SetKBDLEDs Replace keyboard CheckForSetupHotKey Replace keyboard InitFlushKBD Replace keyboard BIOS error messages The following table defines the possible BIOS error checkpoint messages that can occur during the startup sequence of Network Station hardware that has been configured within the BIOS setup utility. - Page 116 **There are no beep sequences after this point: Video output is active** All BIOS errors will appear in the upper right corner of the screen. LED status BIOS error Problem location: Problem checkpoint Resolution Not applicable Record cache state: Replace logic unit IBM Network Station...
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Page 117: Configuration Errors
Table 9. BIOS error messages table (continued) Not applicable Initialize the cache: Replace logic unit Not applicable Restore cache status: Replace logic unit Not applicable Configure the cache: Replace logic unit Not applicable Flush cache: Replace logic unit Not applicable Enable cache: Replace logic unit Not applicable Disable cache: Replace logic unit... - Page 118 Restart the Network Station and failed do not press any keys; or, verify that you connected the keyboard cable to the correct port on the back of the Network Station. If the problem continues, replace the keyboard. IBM Network Station...
- Page 119 Table 10. Configuration errors (continued) Error code Error message Cause Suggested actions 178X Hard Disk Error Hard disk could Restart the Network Station; or, not be configured replace the logic unit (see or failed “Replacing the logic unit” on page 9). 2401 Video Error Video failed to...
- Page 120 IBM Network Station...
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Page 121: Part 6. Appendixes
Part 6. Appendixes © Copyright IBM Corp. 1999... - Page 122 IBM Network Station...
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Page 123: Appendix A. Updating The Ns Boot Version H2033190 (03/31/99)
You can update the H2033190 (03/31/99) NS Boot version by booting the Series 2800 (Type 8364) Network Station (hereafter referred to as the Series 2800 Network Station) two ways: v From a DHCP server that has been properly configured for the IBM Network Station v Manually by configuring the NVRAM settings Both of these update methods may require you to select the operating system for the Network Station. -
Page 124: Updating The H2033190 (03/31/99) Ns Boot Version From Nvram Settings
2. If you do not see the Select Operating System screen, restart the Network Station and wait for the IBM logo to display: v If the IBM logo displays in the upper left corner of the screen, press Esc during the startup sequence and continue with step 3. - Page 125 F4 = Set Boot Parameters Return=Reboot 2. Highlight NVRAM and enter the following configuration values in the appropriate fields: v The IBM Network Station Internet Protocol (IP) Address. v The Boot Host IP address. v The Gateway IP Address. v The Subnet mask.
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Page 126: Updating The H2033190 (03/31/99) Ns Boot Version From A Dhcp Server
This class applies to, and can only be recognized by Series 2800 Network Stations with the H2033190 (03/31/99) NS Boot version. 2. Include options 66, 67, and 211 within the IBM Network Station class, with the following values: For this... - Page 127 3. Once you have updated all of the Series 2800 Network Stations from the H2033190 (03/31/99) NS Boot version, you can remove the IBM Network Station class and the included options from your DHCP server. Updated Network Stations do not recognize the IBM Network Station class.
- Page 128 IBM Network Station...
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Page 129: Appendix B. Connector Pin Information
Table 12. Keyboard and Mouse Connectors Signal Data Reserved Ground +5V dc Clock Reserved Table 13. Parallel Connector Signal Signal Direction Strobe Data 0 Data 1 Data 2 Data 3 Data 4 Data 5 Data 6 © Copyright IBM Corp. 1999... - Page 130 Data positive for USB1 Bidir Data negative for USB1 Power Ground for USB1 Table 16. Power supply connector Pin # Voltage+5V dc +5V dc +5V dc +3.3V dc +3.3V dc +3.3V dc +12V dc Power Good Ground Ground Ground IBM Network Station...
- Page 131 Table 16. Power supply connector (continued) Pin # Voltage+5V dc Ground Ground Ground -12V dc Appendix B. Connector pin information...
- Page 132 IBM Network Station...
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Page 133: Appendix C. Monitor Specifications
Network Station downloads from the network server. Monitor specifications for the IBM Network Station Manager program A Network Station that you have configured for the IBM Network Station Manager program can support the following resolutions and refresh rates: Table 17. Network Station monitor support for the IBM Network Station Manager... -
Page 134: Monitor Specifications For Workspace On-Demand
43 Interlaced, 60, 70, 75, 85 1024x768 43 Interlaced, 60, 70, 75, 85 1024x768 43 Interlaced, 60, 70, 75, 85 1280x1024 43 Interlaced, 60, 75, 85 1280x1024 43 Interlaced, 60, 75, 85 1600x1200 49 Interlaced, 60, 75, 85 IBM Network Station... -
Page 135: Notices
Notices This information has been developed for products and services that are offered in the U.S.A. IBM may not offer the products, services, or features that are discussed in this document in other countries. Consult your local IBM representative for information on the products and services currently available in your area. -
Page 136: Environmental Design
Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. Information concerning non-IBM products was obtained from the suppliers of those products, their published announcements, or other publicly available sources. -
Page 137: Product Recycling And Disposal
Contact an IBM account representative for more information. This IBM Network Station contains circuit boards with lead solder, as well as a lithium battery. Before you dispose of this unit, remove the circuit boards and lithium battery, and discard them according to local regulations or recycle them where facilities exist. -
Page 138: Electronic Emission Notices
Electronic Emission Notices The following Statement applies to this IBM product. The statement for other IBM products intended for use with this product will appear in their accompanying manuals. Federal Communications Commission (FCC) Statement Note: This equipment has been tested and found to comply with the limits for a class B digital devices, pursuant to Part 15 of the FCC Rules. - Page 139 75G5958 or its equivalent) must be used in order to reduce the potential for causing interference to radio and TV communications and to other electrical or electronic equipment. Such cables and connectors are available from IBM authorized dealers. IBM cannot accept responsibility for an interference caused by using other than recommended cables and connectors.
- Page 140 IBM Network Station...
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Page 141: Glossary Of Abbreviations
POST. Power On Self Test Read-Only Memory PXE. Preboot Execution Environment FRU. Field Replaceable Unit RAM. Random Access Memory RAP. Remote Authentication Protocol IBM. International Business Machines ROM. Read-Only Memory IRQ. Interrupt Request RPL. Remote Program Load © Copyright IBM Corp. 1999... - Page 142 SDRAM. Synchronous Dynamic Random Access Memory SGRAM. Synchronous Graphic Random Access Memory TCP/IP. Transmission Control Protocol / Internet Protocol USB. Universal Serial Bus VESA. Video Electronics Standards Association VM. Virtual Machine IBM Network Station...
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Page 143: Index
105 boot log, displaying the 48 BIOS 103 configuring boot protocols 32 NS Boot 78 an IBM Network Station to boot boot setting exchanging the lithium battery 20 from Local (NVRAM) changing the fast 50 exchanging the memory 20... - Page 144 (continued) issues monitor specifications 6, 121 for Network Station, Work Space ISA legacy 61 for the IBM Network Station On-Demand software 31 Manager program 121 ordering optional 16 for WorkSpace On-Demand 122 Java Virtual Machine 32 upgrading hardware 7...
- Page 145 On-Demand 31 ports retry settings software features for Network devices and I/O 55 changing the 50 Station power Returning parts to IBM 10 IBM Network Station cables, detachable 14 Manager 29 revision level power consumption 7 specifications determining the BIOS 54...
- Page 146 Network Stations configured verbose diagnostic messages, for the IBM Network Station enabling 49 Manager program 67 of Network Stations configured version, Identifying the NS Boot 43 for WorkSpace On-Demand 91 version H2033190 (03/31/99) sub group 77 updating the NS Boot 111...
- Page 147 Thank you for your responses. May we contact you? h Yes h No When you send comments to IBM, you grant IBM a nonexclusive right to use or distribute your comments in any way it believes appropriate without incurring any obligation to you. Name...
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- Page 150 Printed in the United States of America on recycled paper containing 10% recovered post-consumer fiber. SY44-0073-01...