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Zoom X3 User Manual

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X3 & X4
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M A N U A L

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Summary of Contents for Zoom X3

  • Page 1 X3 & X4 U S E R M A N U A L...
  • Page 2 NOTICE This document contains proprietary information protected by copyright, and this Manual and all the accompanying hardware, software, and documentation are copyrighted. No part of this document may be photocopied or reproduced by mechanical, electronic, or other means in any form. The manufacturer does not warrant that the hardware will work properly in all environments and applications, and makes no warranty or representation, either expressed or implied, with respect...

  • Page 3: Table Of Contents

    Contents ................... 4 VERVIEW ............5 NSTALLATION NSTRUCTIONS X4................6 NSTALLING THE ...........15 ONNECTING A ETWORK EVICE ................17 TATUS ONITORING ? ................17 ONITOR TATUS ADSL S ..............17 ONITORING TATUS ..............19 DVANCED ETUP PTIONS ..........19 SE THE DVANCED PTIONS WAN S ............

  • Page 4: Overview

    Overview The X3 and X4 integrate an ADSL modem, router, and firewall in one device. You can plug a computer into the X3 or X4, or you can plug in a network device such as a wireless access point or switching hub.

  • Page 5: Installation Instructions

    Windows, Macintosh, or Linux operating system. If you want to connect your X3 or X4 to a network device instead of a computer, you should first do the installation for a computer and then connect to the network device.

  • Page 6: Installing The X3 Or

    • Do not use this product near water — for example, in a wet basement or next to a swimming pool. Go to Step 2 now if you have an X3. If you have an X4, go to Step 2 now if your computer has an available Ethernet port.
  • Page 7 Connect to the X4 USB Port) If your connection to the X4 modem is an Ethernet port, or if you have an X3 modem, you do not have to install software. Go to Step 2: Installing the Modem. Otherwise, continue with the section below.
  • Page 8 Congratulations! You have installed the software. Now, continue with the next section, Step 2: Connecting the Modem to a Computer. Step 2: Connecting the Modem to a Computer Put the X3 or X4 modem near the computer to be used for setup.
  • Page 9 Connect the supplied phone cord between your modem’s LINE jack and a phone jack with ADSL service. Plug the supplied power cube into the X3 or X4 modem, and then into a power outlet. Important: Use only the power cube shipped with your X3 or X4 modem.
  • Page 10 User Name and Password in lower case, then click OK. User Name: admin Password: zoomadsl The Zoom Configuration Manager opens and displays its Basic Setup page. You may choose to use either the Automatic Configuration option or manually enter information provided by your service provider in the Basic Setup page.
  • Page 11 you a User ID or User Name, usually your email address or the characters preceding the @ sign in your email address, and a Password. These are NOT the User ID and Password that you used to get into the Basic Setup menu.) Click Next three times to reach the Summary Page of the setup.
  • Page 12 This information is required for PPPoE and PPPoA protocols. If you selected 1483 Bridged IP+NAT or 1483 Routed IP as your Protocol, the X3 or X4 can be set for either a Dynamic Host Configuration Protocol (DHCP) address (also known as a dynamic IP address) or for a static IP address.
  • Page 13 for setup. In that case continue at If Your Browser Works below. If your browser doesn't work, please refer to the section If Your Browser Doesn’t Work below. If your Browser Works Please consider these things: A) Are you using your ADSL modem on the same phone line where you’re also using other equipment such as telephones or fax machines? If not, continue with B below.
  • Page 14 both an ADSL modem and a phone or other device. You plug the splitter into the phone jack, plug the modem into the jack that's typically marked ADSL, and plug the phone or other device into the jack marked PHONE. You may use the splitter as a filter;...

  • Page 15: Connecting A Networkd

    If you want to connect your X3 or X4 to only one computer, please go to chapter 3 now. If you want to connect the X3 or X4 to a network device such as a wireless access point or a switching hub, please continue reading chapter 2 below.
  • Page 16 PC on your ADSL modem’s network and type 192.168.1.1 to open the modem’s Setup pages. Alternately, you can connect a computer directly to the X3 or X4, open its browser, and then type 192.168.1.1. Note also that you can configure the Management section of the X3 or X4 Setup pages to permit configuration from a remote location.

  • Page 17: Status Monitoring

    If you skip this section, you should go to chapter 4. Why Monitor Status? The X3 and X4 provides easy-to-read screens for you to review the status of the modem and its ADSL connection. While most users will probably never need to check the status, there are some cases in which it would be helpful.
  • Page 18 You can also monitor related ADSL parameters—for example, how fast the X3 or X4 is transferring data (Downstream Speed and Upstream Speed), your WAN settings, your LAN settings, and so forth. Note: The Status page does not provide a way to change any of these settings—see Chapter 3: Advanced Setup Options, if you need...

  • Page 19: Advanced Setup Options

    The options that are set by default when the X3 or X4 is installed are sufficient for most users. However, those that want or need to change the X3 or X4’s settings can do so using the Advanced Setup page. This chapter explains how to specify advanced options.
  • Page 20 Zoom Configuration Manager. (If you forgot how to log in to the Zoom Configuration Manager, see page 10). Advanced Setup Options Use the links on the left pane in the Zoom Configuration Manager under Advanced Setup Options to perform advanced configuration tasks.
  • Page 21 Advanced Routing Set up the routes on which you want the X3 or X4 Setup to send data it receives on a particular interface (for example, LAN interface, Ethernet interface, etc.) Routes specify the IP address of the next device interface or Internet destination to forward data to, given the ultimate destination of the data.

  • Page 22: Using Ip Filters

    To filter Internet traffic, you must define one or more rules (that is, criteria you want the information to meet before it can proceed). As information comes in from the Internet, the X3 or X4 examines it and—if it meets the rule—the information moves forward to its destination on your computer or network.

  • Page 23: Management And Diagnostics

    Management Backup / Update Save your current configuration settings so Settings that they may be restored at a later time. Restore the X3 or X4 settings to the factory Restore Default defaults. Management System Log By default the System Log is disabled. You must Enable it and then click View System Log.
  • Page 24 Management Passwords Manage the User IDs and passwords that Access Control can access the Zoom Configuration Manager. This is where you can change the default password supplied to you with the X3 or X4. Management...

  • Page 25: Odem Configuration Settings Passwords

    Access Control Passwords. When you installed the X3 or X4 and tried to open the Zoom Configuration Manager, you were prompted for a User Name and Password in order to gain access. (The default name and password were supplied to you in the section Establishing Communication.)

  • Page 26: Onfiguration

    Click on Save/Apply. Backing Up Your Configuration Users who change the configuration settings for the X3 or X4 may want to back up their settings. This will enable them to restore those settings at a later time, if needed. This feature may be especially useful when you receive software updates from Zoom.
  • Page 27 Click Upload. Resetting Default Settings If you have changed the system settings on your X3 or X4 and for some reason want to restore them to the factory default settings, you can do so in one of two ways: You can perform a software reset or a hard reset.

  • Page 28: Remote Access To Yourm

    To reset using the X3 or X4’s Web interface If you can open your Web browser and access your X3 or X4’s user interface, do the following to perform a software reset: Log into the Zoom Configuration Manager. (See page 10 if you need help logging in.)

  • Page 29: Settings Tables

    We post updated tables on our Web site. If your country is not listed in the tables below, please consult www.zoom.com Note to USA customers If your ADSL service provider is not shown below, first use the settings for Service Provider Not Shown at the bottom of the table.
  • Page 30 Crocker PPPoE LLC Communications Earthlink (1) PPPoE LLC Earthlink (2) PPPoE LLC Earthlink (3) PPPoE VC-MUX Earthlink (4) PPPoA LLC Eastex PPPoA LLC Embarq 1483 Bridged IP LLC 4DV.net PPPoA VC-MUX Frontier PPPoE LLC Grande PPPoE LLC Communications 1483 Bridged IP LLC Hotwire 1483 Bridged IP LLC Internet Junction...
  • Page 31 Sprint (1) PPPoA LLC Sprint (2) PPPoE LLC SureWest 1483 Bridged LLC Snap Communications (1) SureWest PPPoE LLC Communications (2) SureWest PPPoA LLC Communications (3) Toast.Net PPPoE LLC Uniserv 1483 Bridged IP LLC US West PPPoA VC-MUX Verizon (1) PPPoE LLC Verizon (2) 1483 Bridged IP LLC Appendix A: ADSL Internet Settings Tables...
  • Page 32 Table B: Countries Other Than The USA Encapsulation Australia - Telstra PPPoA LLC Argentina - Telecom PPPoE LLC Argentina - PPPoE LLC Telefonica Argentina PPPoA VC-MUX Belgium-ADSL Office 1483 Routed IP LLC Belgium - Turboline PPPoA LLC Bolivia 1483 Routed IP LLC Brazil - Brasil Telcom PPPoE LLC Brazil - Telefonica...
  • Page 33 Jamaica (1) PPPoA VC-MUX Jamaica (2) PPPoA VC-MUX Jamaica (3) 1483 Bridged IP LLC SNAP Jamaica (4) 1483 Bridged IP LLC SNAP Kazakhstan PPPoA VC-MUX Mexico PPPoE LLC Netherlands - BBNED PPPoA VC-MUX Netherlands - MX PPPoA VC-MUX Stream New Zealand - PPPoA VC-MUX Slingshot Portugal...
  • Page 34 Spain - Wanadoo (3) 1483 Routed IP LLC Sweden - Telenordia PPPoE Sweden - Telia 1483 Routed IP LLC Switzerland PPPoE LLC Trinidad & Tobago - PPPoA VC-MUX TSTT Turkey (1) PPPoE LLC Turkey (2) PPPoA VC-MUX United Kingdom (1) PPPoA VC-MUX United Kingdom (2) PPPoE LLC...

  • Page 35: Appendix B: Top And Backp

    Troubleshooting. Data Blinks when data is sent and received. Ethernet Lights when the Ethernet port of the X3 or X4 is plugged into the Ethernet port of a powered-up device. Blinks when there is data activity. The following table describes each item on the back panel.

  • Page 36: Appendix C: Tcp/Ip Network

    If you are not using DHCP, you will need to set up the TCP/IP settings for your Windows computer. Windows users who are troubleshooting the X3 or X4 will need to verify the TCP/IP settings. Depending on your operating system, follow the steps in the appropriate section to ensure your TCP/IP settings are correct.
  • Page 37 On the right pane, select Using DHCP from the Configure drop-down menu. All of the text fields should be left blank. Click Apply. Mac OS X 10.4 and 10.3 From the Dock or Apple menu, select System Preferences and then Network. Select your connection method, normally Built-in Ethernet for a wired connection.
  • Page 38 Windows TCP/IP Settings How you configure your Windows computer’s network settings differs, depending on your operating system. Windows 7 Users: From the desktop, click the Start button, select Control Panel. Under Network and Sharing Center, select Change adapter settings from the menu on the left side of the screen. Right-click on the Local Area Connection icon and select Properties.
  • Page 39 In the Local Area Connection Properties dialog box, highlight Internet Protocol Version 4 (TCP/Ipv4) and click the Properties button. Select Use the following IP address and enter 192.168.1.100 and 255.255.255.0 as the IP address and Subnet mask, respectively. Click OK, then click Close. Re-enter 192.168.1.1 in your Web browser’s address bar.

  • Page 40: Windows 2000

    Subnet mask, Default gateway, and Preferred DNS server values appear. Windows 2000 Open the Internet Protocol (TCP/IP) Properties dialog box. From the desktop, click the Start button, point to Settings, then Network and Dial-up Connections. Right-click the Local Area Connection icon, and select Properties.
  • Page 41 Select your NIC card’s TCP/IP entry (it should include “TCP/IP” in it, but not “AOL,” “Dial-up,” or “Adapter”) and click the Properties button and then click OK Ensure the following is selected, depending on whether you are using dynamic (DHCP) or static IP addressing: If you are using DHCP (most users): Ensure that Obtain an IP address automatically is selected and that either Obtain a DNS server address automatically or Enable...

  • Page 42: Appendix D: Troubleshooting

    ADSL line as the X3 or X4. These devices can produce noise and interfere with your ADSL connection. Problem My X3 or X4’s ADSL light is solidly lit, but I cannot connect to the Internet. Solution There are several issues that could cause this problem. Check these...
  • Page 43 Settings on page 36. If you are using Windows, see Windows TCP/IP Settings on page 38. Problem I cannot log into the Zoom Configuration Manager. I have typed http://192.168.1.1 but I am not prompted for a User Name and Password. Solution There are several issues that could cause this problem.
  • Page 44 • If you are using Mac OS X 10.3 and above, renew your IP address: Point to System Preferences, then choose Network. Click the Configure button and then the Renew DHCP Lease button. • If you are using a Windows computer, perform a Release/Renew operation: Windows 2000/XP: From the desktop, click the Start button, then point to Programs, point to Accessories,...
  • Page 45 Depending on your device, this may be controlled by an Obtain an IP address automatically option. If you need help, refer to the documentation that came with your network device or contact its manufacturer. • Refer to the documentation provided with your network device or contact its manufacturer for assistance.

  • Page 46: Appendix E: Configuringy

    Appendix E: Configuring Your Web Browser Important! This section is for Windows computers only. If you are using a Mac computer, your browser is already configured properly. However, you must ensure that your computer’s TCP/IP settings are configured properly. See Macintosh TCP/IP Settings on page 36 for instructions on how to do this.
  • Page 47 Configuring Internet Explorer Version 8.0 The following instructions are for Internet Explorer Version 8.0. (If you do not have this version, you can get a free upgrade from Microsoft Corp. If you are not sure what version you have, open Internet Explorer and from the Help menu, choose About Internet Explorer.
  • Page 48 Since the X3/X4 device is not wireless and will not work with a PPPoE connection type by default then you do not need to setup either of these and can use the existing wired connection successfully. Configuring Internet Explorer Version 7.0 The following instructions are for Internet Explorer Version 8.0.
  • Page 49 Select Set up my connection manually. Click Next. Select Connect using a broadband connection that is always on. Click Next. Select Finish. Configuring Internet Explorer 5.0 or 6.0 The following instructions are for Internet Explorer Version 5.0 and 6.0. (If you are not sure what version you have, open Internet Explorer and from the Help menu, choose About Internet Explorer.
  • Page 50 The setup process will proceed differently, depending on your operating system. The following table details the process for your Windows computer. Note: If you are using Windows 7, you do not need to do anything since it will be configured automatically. Windows XP Windows 98/Me/2000 On the Welcome to the...
  • Page 51 Configuring Mozilla Firefox No setup is necessary since Mozilla Firefox will use the active connection. Unlike IE, Firefox cannot be configured to use a specific connection type; it will use whatever is available and active at the time. Configuring Google Chrome No setup is necessary since Google Chrome will use the active connection.

  • Page 52: Help

    ™ Tip: From time to time, Zoom may release improved firmware. This is also available at www.zoom.com , along with upgrade instructions. We recommend that you check our Web site periodically for updates. You can reach Technical Support by calling these numbers: In the United States, call (617) 753-0961.

  • Page 53: Nformation

    Appendix G: Regulatory Information U.S. FCC Part 68 Statement This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. The unit bears a label on the back which contains among other information a product identifier in the format US:AAAEQ##TXXXX.
  • Page 54 be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. •...
  • Page 55 0990-A 27638 ©2010...

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