Zoom ADSL X4 User Manual
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Zoom ADSL X4 User Manual

Zoom ADSL X4 User Manual

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  • Page 1 ADSL X4 R ’ S...
  • Page 2 NOTICE NOTICE NOTICE NOTICE This document contains proprietary information protected by copyright, and this Manual and all the accompanying hardware, software, and documentation are copyrighted. No part of this document may be photocopied or reproduced by mechanical, electronic, or other means in any form. The manufacturer does not warrant that the hardware will work properly in all environments and applications, and makes no warranty or representation, either expressed or implied, with respect...

  • Page 3: Table Of Contents

    Contents ..................4 VERVIEW 1: I ........5 HAPTER NSTALLATION NSTRUCTIONS X4 ..................7 NSTALLING THE X4 S ..............27 EMOVING THE OFTWARE ............... 28 NIVERSAL LUG AND ..................28 2: S ..........29 HAPTER TATUS ONITORING ? ................29 ONITOR TATUS ..............

  • Page 4: Overview

    Overview The X4 is an ADSL modem and a gateway/router all contained in one device. The ADSL modem gives you a connection to the Internet through your Internet service provider. The gateway/router provides an interface between the Internet and your own local network. It also includes an advanced firewall, which allows you to control Internet access from your local network, and which protects your local network from unwanted Internet traffic.

  • Page 5: I Nstructions

    To do this, you need to sign up with an ADSL service provider. (Your service provider may refer to “ADSL service” as “DSL service.”) Package Contents Your package contains the items shown below: Zoom X4 USB Cable ADSL Modem Phone Cord Power Cube...
  • Page 6 The CD contains the installation software, documentation, warranty, and Customer Support information. If anything is missing or damaged, please contact Zoom Customer Support or your retailer or distributor. In addition, the package may include: Phone-jack adapter to adapt the phone cord to a particular...

  • Page 7: Chapter 1: Installationi

    Installing the X4 Installing the X4 involves four steps: Installing the Software, Installing the Hardware, Configuring Your Web Browser, and Establishing Communication. Step 1: Installing the Software Important! This section is for Windows computers only. If you are using a Macintosh or Linux computer, or your are connecting the X4 directly to a hub or network device, skip this section and begin with the next one, Installing the Hardware on page 9.
  • Page 8 Close any applications that may be open, then remove the CD from the CD-ROM drive. 8 8 8 8 Shut down the computer. Congratulations! You have installed the software. Now, continue with the next section, Installing the Hardware. ADSL X4 User's Guide...
  • Page 9 Step 2: Installing the Hardware 1 1 1 1 Shut down your computer (if it is not shut down already). 2 2 2 2 Connect the modem to the computer’s Ethernet jack or to a network device (such as a hub). If you are using a Windows computer, you also have the option of connecting your computer’s USB port.
  • Page 10 Appendix D: Troubleshooting on page 57. 7 7 7 7 [Optional] If you want to plug in a phone through the modem, you can do so by plugging it into the PHONE port. (The PHONE port has a built-in phone filter.) ADSL X4 User's Guide...
  • Page 11 8 8 8 8 We HIGHLY RECOMMEND that you install a filter on EVERY phone and fax machine that is sharing the ADSL phone line. (Do not plug a filter between the wall jack and the X4.) Phone filters block the ADSL frequencies so that someone making a normal phone call will not hear modem noise on the line.
  • Page 12 If you are using an earlier version of one of these browsers, the configuration may be slightly different from below. In those cases—or if you are using another browser altogether—configure the browser to use a network connection (this might be called a “Local Area Network” or “broadband” connection). ADSL X4 User's Guide...
  • Page 13 Configuring Internet Explorer The following instructions are for Internet Explorer Version 5.0 or later. (If you do not have this version, you can get a free upgrade from Microsoft Corp. If you are not sure what version you have, open Internet Explorer and from the Help menu, choose About Internet Explorer.
  • Page 14 Panel (as explained in the “Tip” following step 1), the Control Panel window will still be open. Close it before continuing. Congratulations! You have configured Internet Explorer. Now, continue with Establishing Communication, starting on page 16. ADSL X4 User's Guide...
  • Page 15 Configuring Netscape Navigator The following instructions are for Netscape Navigator Version 7.2. (If you do not have Version 7.2, you can get a free upgrade from Netscape Communication Corp. If you are not sure what version you have, open Netscape Navigator and from the Help menu, choose About Netscape.
  • Page 16 Step 4: Establishing Communication You must set up the X4 so that it can communicate with your Internet service provider. To do this, you must use the Zoom Configuration Manager. 1 1 1 1 Log in to the Zoom Configuration Manager:...
  • Page 17 2 2 2 2 The Zoom Configuration Manager opens and displays its Basic Setup page. Use this Web page to configure the modem so it can connect with your Internet service provider. You can configure the X4 manually or you can have the modem automatically configure itself.
  • Page 18 Wait while the X4 modem searches for the correct VPI, VCI, and Encapsulation settings and connects with your Internet service provider. This may take a few minutes because the modem must try various combinations until it finds the settings that match your service provider’s. ADSL X4 User's Guide...
  • Page 19 3 3 3 3 Once the modem detects your settings, your VPI, VCI, and Encapsulation settings will appear in the table on the Autodetect page. Click the Encapsulation setting to continue with the process. When your Encapsulation setting appears, click it to continue with the process.
  • Page 20 Autodetect page and notice that the Encapsulation setting has changed from bold to regular text. (These are NOT the same User Name and Password you that you used earlier to open the Zoom Configuration Manager.) When the configuration...
  • Page 21 5 5 5 5 On the Autodetect page, click Write Settings to Flash. 6 6 6 6 Verify that your Internet connection is working. Open your Web browser (i.e., Internet Explorer or Netscape Navigator) and try to connect to a familiar Web address. If you connect successfully, your installation is complete and you are ready to browse the Web! Congratulations! You have completed all you need to do to...
  • Page 22 The auto configuration process was unable to find your settings. Manually configuring the modem requires that you log in to the Zoom Configuration Manager and enter information on its Basic Setup page. (If you need help logging in, see page 16.) 1 1 1 1 On the Basic Setup page, ensure that the MANUAL option button is selected.
  • Page 23 User ID or User Name (usually your email address or the characters preceding the @ sign in your email address) and a Password. (These are NOT the same User Name and Password you that you used earlier to open the Zoom Configuration Manager.) Tip:...
  • Page 24 If you did not connect and were using settings from the ADSL Internet Settings Tables, return to the tables and find the next most frequently used settings—those labeled (2) if you just entered (1), or (3) if you just entered (2), and repeat steps 3–7 above. ADSL X4 User's Guide...
  • Page 25 IP addressing should change this setting. 1 1 1 1 Click the Advanced Setup icon at the top of any page in the Zoom Configuration Manager to open the Advanced Setup page. 2 2 2 2 Click the WAN Configuration button, located in the Configuration group.
  • Page 26 DNS server address, enter it. 4 4 4 4 Click Save Changes on the WAN Configuration page. 5 5 5 5 You are redirected automatically to the Basic Setup page. Click Write Settings to Flash. ADSL X4 User's Guide...
  • Page 27 X4. 1 1 1 1 From your Windows desktop, click the Start button, point to Programs, then point to Zoom ADSL Modem, then select Uninstall X4 ADSL Modem. 2 2 2 2 When prompted to confirm your choice, click Yes.

  • Page 28: Universal Plug And Play

    ™ Tip: From time to time, Zoom may release improved firmware. This is also available at www.zoom.com , along with upgrade instructions. We recommend that you check our Web site periodically for updates. Call our support office in the United States at (561) 241-7170 or in the United Kingdom at 44 (0)1276 704440.

  • Page 29: Chapter 2: Status Monitoring

    Most users can skip this chapter, as it is primarily for advanced users and for those who are instructed by their Internet service provider or Zoom Technical Support to verify settings, usually for troubleshooting. If you are using an access point or a network hub, you can monitor your X4 from any of the computers that are connected to the access point or hub.

  • Page 30: Monitoring System Status

    Monitoring System Status If you want to check the overall system status, click the System Status icon at the top of any page in the Zoom Configuration Manager. (If you forgot how to log in to the Zoom Configuration Manager, see page 16.)

  • Page 31: Monitoring Adsl Status

    If you want to check the status of your ADSL connection, click the ADSL Status icon at the top of the Zoom Configuration Manager. (If you forgot how to log in to the Zoom Configuration Manager, see page 16.) The ADSL Status page provides information about your ADSL connection.

  • Page 32: Advanced Setup Options

    Advanced Setup Options The options that are set by default when the X4 is installed are sufficient for most users. However, those that want or need to change the X4’s settings can do so using the Advanced Setup Advanced Setup Advanced Setup Advanced Setup page.

  • Page 33: Chapter 3: Advanced Setup

    Advanced Setup page. To access this page, click the Advanced Setup icon at the top of any page in the Zoom Configuration Manager. (If you forgot how to log in to the Zoom Configuration Manager, see page 16.)

  • Page 34: Configuration Buttons

    Configuration Buttons Use the buttons in the Configuration group to perform advanced configuration tasks. The following table lists each button in the Configuration group and gives a brief description of the settings you can specify. This button… Opens a page that lets you… Specify how your Wide Area Network ADSL setup Configuration is configured.
  • Page 35 This button… Opens a page that lets you… DHCP Specify Dynamic Host Configuration Protocol (DHCP) settings to enable network administrators to centrally manage the assignment and distribution of IP information to computers on a network. When you enable DHCP on a network, you allow a device (such as your X4’s router or a router located with your Internet service provider) to assign temporary IP addresses to your...
  • Page 36 Status Buttons The buttons in the Status group are typically used for maintenance and troubleshooting. The following table lists each button in the Status group and gives a brief description of the settings you can specify. Click a button below, then click the Help icon at the top of the screen to open an online help topic about the page you are viewing.
  • Page 37 The buttons in the Administration group are typically used for administrative tasks, such as diagnostic testing, upgrading firmware, changing your Zoom Configuration Manager password, etc. The following table lists each button in the Administration group and gives a brief description of the settings you can specify.

  • Page 38: Ettings

    Changing Your WAN Settings Use the WAN Configuration page to change your Wide Area Network (WAN) settings and to specify a static IP address (if you have arranged/paid for one). To open this page, click the WAN Configuration button on the Advanced Setup page. Important! If you want to use static IP addressing, see Using Static IP Addressing on page 25 for information on how to do this.

  • Page 39: Settings

    Changing Your Firewall Settings Use the Firewall Configuration page to change the X4’s firewall settings. To open this page, click the Firewall button in the Configuration section of the Advanced Setup page. When you install the X4, a firewall is automatically established to offer your computer protection as you use the Internet.

  • Page 40: Passwords

    User Configuration button, located in the Administration group on the Advanced Setup page. When you installed the X4 and tried to open the Zoom Configuration Manager, you were prompted for a User Name and Password in order to gain access. (The default name and password were supplied to you on page 16.)

  • Page 41: Onfiguration

    7 7 7 7 Click Write Settings to Flash. In addition, you can also create additional logins (that is, user names and passwords) with varying degrees of access to the Zoom Configuration Manager. For more information about managing logins, click the Help icon at the top of the screen while you are on the User Configuration page.
  • Page 42 To back up your current configuration 1 1 1 1 On the Backup/Restore Config page, click Save Config to download a configuration file from the X4 to a folder on your computer. 2 2 2 2 Name the file and specify a location for it on your computer. Be sure to note the name and location.
  • Page 43 1 1 1 1 Log into the Zoom Configuration Manager and click the Advanced Setup icon to open the Advanced Setup page. (See page 16 if you need help logging in.) 2 2 2 2 In the Administration section, click the Reboot button.

  • Page 44: Using Ip Filters

    Using IP Filters Use the IP Filter Configuration page to set up IP filters to allow or block traffic coming into your computer from the Internet. To open this page, click the IP Filtering button in the Configuration section of the Advanced Setup page. To filter Internet traffic, you must define one or more rules (that is, criteria you want the information to meet before it can proceed).

  • Page 45: S Ettings T Ables

    We post updated tables on our Web site. If your country is not listed in the tables below, please consult www.zoom.com Note to USA customers If your ADSL service provider is not shown below, first use the settings for Service Provider Not Shown at the bottom of the table.
  • Page 46 Table B: Countries Other Than The USA Service Provider VPI VCI Encapsulation Australia-Telstra PPPoA LLC Argentina-Telecom PPPoE LLC Argentina-Telefonica PPPoE LLC Belgium-ADSL Office 1483 Routed IP LLC Belgium-Turboline PPPoA LLC Bolivia 1483 Routed IP LLC Brazil-Brasil Telcom PPPoE LLC Brazil-Telefonica PPPoE LLC Brazil-Telmar PPPoE LLC...
  • Page 47 Table B (Continued): Countries Other Than The USA Service Provider VPI VCI Encapsulation Spain-Albura, Tiscali PPPoA VC-MUX Spain-Colt Telecom, Ola Internet PPPoA VC-MUX Spain-EresMas, Retevision PPPoA VC-MUX Spain-Telefonica (1) PPPoE LLC Spain-Telefonica (2), Terra 1483 Routed IP LLC Spain-Wanadoo (1) PPPoA VC-MUX Spain-Wanadoo (2) PPPoE LLC...

  • Page 48: Panels

    Appendix B Front and Back Panels The front panel of the X4 looks like this: The following table describes each light on the front panel. Light Description Lights when the USB port of the X4 is plugged into the USB port of a powered-up device.
  • Page 49 The back panel of the X4 looks like this: The following table describes each item on the panel. Port Description ADSL Jack to connect the modem to the ADSL telephone wall jack. PHONE Jack to connect a phone to the modem. Port that can connect the modem to a USB port of a Windows computer.
  • Page 50 Appendix C TCP/IP Network Settings If you are using a Macintosh or Linux computer, you must ensure that your computer’s TCP/IP network settings are configured properly. Otherwise, you will not be able to connect to the Internet. Note: If you are using a Windows computer, you do not have to configure the TCP/IP settings.

  • Page 51: Mac Os X

    Macintosh TCP/IP Settings How you configure your Macintosh computer’s network settings differs, depending on your Mac OS. For OS X, follow the instructions below. Otherwise, go to page 52. Mac OS X 1 1 1 1 From the Dock, choose System Preferences and then Network to display the Network pane.
  • Page 52 Mac OS 7.6.1 - 9.2.2 1 1 1 1 From the Apple menu, choose Control Panels and then TCP/IP to display the TCP/IP Window. 2 2 2 2 Under Connect via:, select Ethernet built-in. 3 3 3 3 Under Configure:, select Using DHCP Server. Do not enter anything in the DHCP Client ID field.
  • Page 53 Linux TCP/IP Settings The instructions for setting up boot-time DHCP vary dramatically by distribution, so you may want to refer to your particular version’s documentation. Once you have followed the instructions for your Linux system, return to Configuring Your Web Browser on page 12. Note: If you have more than one network card installed, you will need to pick distinct Ethernet identifiers for each (eth0, eth1, eth2, and so...
  • Page 54 Windows TCP/IP Settings How you configure your Windows computer’s network settings differs, depending on your operating system. Windows XP 1 1 1 1 Open the Internet Protocol (TCP/IP) Properties dialog box. a a a a From the desktop, click the Start button, point to Control Panel, and then click Network and Internet Connections.

  • Page 55: Windows 2000

    Windows 2000 1 1 1 1 Open the Internet Protocol (TCP/IP) Properties dialog box. a a a a From the desktop, click the Start button, point to Settings, then Network and Dial-up Connections. b b b b Right-click the Local Area Connection icon, and select Properties.
  • Page 56 Windows 98/Me 1 1 1 1 Open the Internet Protocol (TCP/IP) Properties dialog box. a a a a From the desktop, click the Start button, point to Settings, then Control Panel. b b b b Double-click the Network icon to display the Network dialog box.

  • Page 57: Troubleshooting

    ADSL Username and Password correctly. (Note that this is NOT the username and password you used to log into the Zoom Configuration Manager on page 16.) ! If you had the modem automatically configure its settings, open the Basic Setup page, ensure that MANUAL is selected, then select 7 from the Virtual Circuit drop-down list.

  • Page 58: Settings

    You have installed phone filters on all the phones and fax machines using the same ADSL line as the X4. These devices can produce noise and interfere with your ADSL connection. ADSL X4 User's Guide...

  • Page 59: Nformation

    Problem I cannot log into the Zoom Configuration Manager. I have typed http://10.0.0.2 or http://10.0.0.3 (depending on whether I am using the X4’s Ethernet jack or USB port), but I am not prompted for a User Name and Password. Solution There are several issues that could cause this problem.

  • Page 60: I Nformation

    This equipment generates, uses and can radiate radio frequency and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. ADSL X4 User's Guide...

  • Page 61: European Declaration Of Conformity

    However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna.
  • Page 62 3434-B 27334 ©2004...

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