Brother ADS-2400N User Manual page 279

Troubleshooting
Difficulty Cause
A multifeed occurs. The document is not loaded correctly.
Cannot scan. Secure Function Lock is on.
Cannot scan thick Either the card placement or scan
cards successfully. settings may be incorrect.
The edge of your A thick document hits the output tray.
document does not
scan correctly, or the
scan is stretched when
scanning a thick
document.
Software Difficulties
Difficulty Cause
Cannot install —
software.
Cannot start —
ControlCenter4
®
(Windows ).
Cannot start You have not logged on the computer
ControlCenter2 as the administrator.
(Macintosh).
—
Cannot start
ControlCenter2
(Macintosh).
Suggestions
Load your document correctly (see Standard-size
Documents on page 59), and then try again.
Call your administrator to check your Secure
Function Lock settings.
See Secure Function Lock 3.0 (ADS-2800W /
ADS-3600W) on page 39
Set your card sideways. Scan using the following
settings:
Plastic card mode: Off
Resolution: 600 dpi
Document Size: Auto
Multifeed detection: Off
Scan your document without using the output tray.
Suggestions
®
(Windows only)
Run the scanner driver on the installation disc to
repair and reinstall the software.
If the icon does not appear in the task tray,
click (Brother Utilities) on your desktop, and
then click the drop-down list and select your model
name (if not already selected). Click Scan in the left
navigation bar, and then click ControlCenter4.
Restart the computer and log on as the
administrator.
To start ControlCenter2, click
the (ControlCenter2) icon in the Dock.
If the (ControlCenter2) icon does not appear
in the Dock, in the Finder menu bar, click Go >
Applications > Brother, and then double-click
the (ControlCenter2) icon.
The (ControlCenter2) icon appears in the
Dock.
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