Brother ADS-2400N User Manual page 271

Troubleshooting
Error message
Check Connection
Out of Memory
This machine is not
connected to your
PC
Replace Pick up
roller
Replace Reverse
roller
Replace pick up and
reverse roller
Unable to Scan XX
(XX is an error code.)
Scan error due to
length, reduce
length
Cause
The machine is not connected to your
computer.
The machine's memory is full.
The machine is not connected to your
computer.
The pick-up roller has been used over
200,000 times.
The reverse roller has been used over
200,000 times.
Both the reverse roller and the pick-up
roller have been used over
200,000 times.
A machine error has occurred.
The scanned documents have
exceeded the maximum allowed
length.
Action
Connect the machine to your computer, and then try
again.
To clear the error, do one of the following:
 Press any button (ADS-2400N / ADS-3000N) or
(ADS-2800W / ADS-3600W).
 Turn the machine off and then on by unplugging
the machine from the AC electrical socket, and
then plugging the machine in again.
To avoid the error, do one of the following:
 Reduce the numbers of your documents.
 Reduce the resolution setting or file size.
Connect the machine to your computer, and then try
again.
Replace the pick-up roller with a new one. Scanning
errors may occur if you do not replace the part. See
Replace the Pick-up Roller on page 243.
Replace the reverse roller with a new one. Scanning
errors may occur if you do not replace the part. See
Replace the Reverse Roller on page 247.
Replace the reverse roller and the pick-up roller with
new ones. Scanning errors may occur if you do not
replace the parts. See Replace the Pick-up Roller
on page 243 and Replace the Reverse Roller
on page 247.
Turn the machine off and then on, and then try to
scan again. If the error is not cleared after turning
the machine off and on, make a note of the error
message and report it to your Brother dealer or
Brother customer service (see For Customer
Service on page ii).
To scan documents longer than the maximum
allowed length, decrease the resolution of the
documents.
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