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CUSTOMER INFORMATION AND TROUBLE-SHOOTING
MAXIMUM ALLOWABLE SURFACE TEMPERATURE
Mendota Inserts/Fireplaces comply with UL Standards for maximum surface temperatures on exposed
combustible surfaces adjacent to the Insert. The Maximum allowable surface temperature is 117° F.
over ambient (room) temperature. Thus, if a room is 70° – 80° the exposed combustible surfaces
immediately surrounding the Insert can have a surface temperature as high as 187° F. – 200° F. (too hot
to touch).
OVER FIRING/UNDER FIRING OF BURNER
NEVER "over fire" units by adjusting gas pressure to increase BTUH above nameplate specifications.
Over firing can cause permanent damage to firebox and deterioration of parts and void warranty.
NEVER "reduce" main burner or pilot flames below required Millivolts (see pg.33)
PILOT OUTAGE AND RE-LIGHTING
If pilot goes out, be sure to wait a minimum of five minutes before attempting to re-light the pilot. BE
SURE TO ALWAYS REMOVE GLASS BEFORE LIGHTING PILOT.
CLEANING VIEWING GLASS
The viewing glass should be cleaned periodically. Exterior glass may be cleaned with cleaner as
desired. Interior glass - use soap and water. NEVER USE ABRASIVE CLEANERS, NEVER CLEAN
f i r e - p a r t s . c o m
GLASS WHILE OPERATING, OR WHEN GLASS IS HOT.
NOTE: Additives that are put in gas (both natural and propane) to make it smell can be harmful to glass
and can leave a white film deposit on the glass. This deposit can be removed with cleaners such as KEL
KEM "Polish Plus" (# 65-06-00455, See your dealer for availability).
In some cases (especially propane) additives can cause "crazing" or etching on the glass. Although this
is not normal, it is not covered under the warranty. The solution may be to change propane suppliers.
Sooting is caused by improper installation or operation. At the first sign of "sooting" (usually a thin
black film on the Fireplace viewing glass) the unit must be immediately turned off and the local
Mendota dealer promptly informed. Mendota products are designed and tested to operate without
producing any "sooting" when installed and operated correctly. Mendota dealers will correct "sooting"
problems, but Mendota and their dealers are not responsible for damage caused by excessive sooting that
has not been immediately brought to their attention.
AGA/ANSI APPROVAL
Gas appliances must be tested and certified by a nationally recognized testing and certification
laboratory to ANSI [American National Standards Institute] gas appliance safety standards.
The Mendota Gas Fireplace Insert has been tested and certified by Intertek Testing Services, 8431
Murphy Drive, Middleton, Wisconsin 53562.
The Mendota Gas Fireplace Inserts have met all necessary AGA/ANSI Standards and are fully certified
for installation in any community.
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