Hpe Insight Diagnostics Survey Functionality; Hpe Insight Remote Support; Usb Support - HP ProLiant WS460c Gen9 Maintenance And Service Manual

administrators who verify graphics server blade installations, troubleshoot problems, and perform repair
validation.
The Insight Diagnostics Offline Edition performs various in-depth system and component testing while
the OS is not running. To run this utility, boot the graphics server blade using Intelligent Provisioning.
The Insight Diagnostics Online Edition is a web-based application that captures system configuration
and other related data needed for effective graphics server blade management. Available in Microsoft
Windows and Linux versions, the utility helps to ensure proper system operation.
For more information or to download the utility, see the Hewlett Packard Enterprise website
(http://www.hpe.com/servers/diags).The Insight Diagnostics Online Edition is also available in the SPP.

HPE Insight Diagnostics survey functionality

HPE Insight Diagnostics (on page 76) provides survey functionality that gathers critical hardware and
software information on ProLiant graphics server blades.
This functionality supports operating systems that are supported by the graphics server blade. For
operating systems supported by the graphics server blade, see the Hewlett Packard Enterprise website
(http://www.hpe.com/info/supportos).
If a significant change occurs between data-gathering intervals, the survey function marks the previous
information and overwrites the survey data files to reflect the latest changes in the configuration.
Survey functionality is installed with every Intelligent Provisioning-assisted Insight Diagnostics
installation, or it can be installed through the SPP.

HPE Insight Remote Support

Hewlett Packard Enterprise strongly recommends that you register your device for remote support to
enable enhanced delivery of your Hewlett Packard Enterprise warranty, HP Care Pack Service, or
Hewlett Packard Enterprise contractual support agreement. Insight Remote Support supplements your
monitoring continuously to ensure maximum system availability by providing intelligent event diagnosis,
and automatic, secure submission of hardware event notifications to Hewlett Packard Enterprise, which
will initiate a fast and accurate resolution, based on your product's service level. Notifications can be
sent to your authorized Hewlett Packard Enterprise Channel Partner for onsite service, if configured and
available in your country.
For more information, see Insight Remote Support and Insight Online Setup Guide for ProLiant Servers
and BladeSystem c-Class Enclosures on the Hewlett Packard Enterprise website
(http://www.hpe.com/info/insightremotesupport/docs). Insight Remote Support is available as part of
Hewlett Packard Enterprise Warranty, HP Care Pack Service, or Hewlett Packard Enterprise contractual
support agreement.

USB support

Hewlett Packard Enterprise graphics server blades support both USB 2.0 ports and USB 3.0 ports. Both
types of ports support installing all types of USB devices (USB 1.0, USB 2.0, and USB 3.0), but may run
at lower speeds in specific situations:
•
USB 3.0 capable devices operate at USB 2.0 speeds when installed in a USB 2.0 port.
•
When the graphics server blade is configured for UEFI Boot Mode, Hewlett Packard Enterprise
provides legacy USB support in the pre-boot environment prior to the operating system loading for
USB 1.0, USB 2.0 , and USB 3.0 speeds.
•
When the graphics server blade is configured for Legacy BIOS Boot Mode, Hewlett Packard
Enterprise provides legacy USB support in the pre-boot environment prior to the operating system
loading for USB 1.0 and USB 2.0 speeds. While USB 3.0 ports can be used with all devices in
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