HP ProLiant WS460c Gen9 Maintenance And Service Manual
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HP ProLiant WS460c Gen9 Maintenance And Service Manual

HP ProLiant WS460c Gen9 Maintenance And Service Manual

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HPE ProLiant WS460c Gen9 Graphics

Server Blade

Maintenance and Service Guide
Abstract
This guide describes identification and maintenance procedures, diagnostic tools, specifications and requirements for hardware
components and software. This guide is for an experienced service technician. Hewlett Packard Enterprise assumes you are qualified in
the servicing of computer equipment, trained in recognizing hazards in products, and are familiar with weight and stability precautions.
Part Number: 798315-002R
December 2015
Edition: 3

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  • Page 1: Server Blade

    HPE ProLiant WS460c Gen9 Graphics Server Blade Maintenance and Service Guide Abstract This guide describes identification and maintenance procedures, diagnostic tools, specifications and requirements for hardware components and software. This guide is for an experienced service technician. Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment, trained in recognizing hazards in products, and are familiar with weight and stability precautions.
  • Page 2 © Copyright 2015 Hewlett Packard Enterprise Development LP The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

  • Page 3: Table Of Contents

    Drive backplane ..............................55 System battery ............................... 56 Heatsink ................................. 57 Processor ................................59 System board ................................. 63 Server blade release lever assembly ........................68 HP Trusted Platform Module ..........................72 Diagnostic tools ........................... 73 Product QuickSpecs ............................... 73 Contents 3...
  • Page 4 HPE iLO ................................. 73 Active Health System ..........................74 HPE ProLiant Pre-boot Health Summary ....................74 Integrated Management Log ........................75 HPE UEFI System Utilities ............................. 75 Using UEFI System Utilities......................... 75 Embedded Diagnostics option ........................76 Re-entering the server serial number and product ID ................. 76 HPE Insight Diagnostics ............................

  • Page 5: Customer Self Repair

    Customer self repair Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period Hewlett Packard Enterprise (or Hewlett Packard Enterprise service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, Hewlett Packard Enterprise will ship that part directly to you for replacement.
  • Page 6 partenaires ou mainteneurs agréés) détermine que la réparation peut être effectuée à l'aide d'une pièce CSR, Hewlett Packard Enterprise vous l'envoie directement. Il existe deux catégories de pièces CSR : • Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
  • Page 7 Packard Enterprise, potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto. NOTA: alcuni componenti Hewlett Packard Enterprise non sono progettati per la riparazione da parte del cliente. Per rispettare la garanzia, Hewlett Packard Enterprise richiede che queste parti siano sostituite da un centro di assistenza autorizzato.
  • Page 8 CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert. Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das Hewlett Packard Enterprise Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen.
  • Page 9 en el mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al Centro de asistencia técnica de Hewlett Packard Enterprise y recibirá ayuda telefónica por parte de un técnico. Con el envío de materiales para la sustitución de componentes CSR, Hewlett Packard Enterprise especificará...
  • Page 10 defecte onderdeel aan Hewlett Packard Enterprise moet worden geretourneerd. Als het defecte onderdeel aan Hewlett Packard Enterprise moet worden teruggezonden, moet u het defecte onderdeel binnen een bepaalde periode, gewoonlijk vijf (5) werkdagen, retourneren aan Hewlett Packard Enterprise. Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal.
  • Page 11 reposição. Para as peças de reparo feito pelo cliente, a Hewlett Packard Enterprise paga todas as despesas de transporte e de devolução da peça e determina a transportadora/serviço postal a ser utilizado. Para obter mais informações sobre o programa de reparo feito pelo cliente da Hewlett Packard Enterprise, entre em contato com o fornecedor de serviços local.
  • Page 12 Customer self repair 12...
  • Page 13 Customer self repair 13...
  • Page 14 Customer self repair 14...

  • Page 15: Illustrated Parts Catalog

    Illustrated parts catalog Graphics server blade components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise PartSurfer website (http://www.hpe.com/info/partssurfer). Item Description Spare part Customer self number repair (on page Access panel, single-width blade 777681-001 Mandatory...
  • Page 16 Item Description Spare part Customer self number repair (on page g) 3.50-GHz Intel Xeon E5-2637 v3* ** 762455-001 Optional h) 2.60-GHz Intel Xeon E5-2640 v3* ** 762447-001 Optional Optional i) 3.40-GHz Intel Xeon E5-2643 v3* ** 762456-001 Optional j) 2.30-GHz Intel Xeon E5-2650 v3* ** 762448-001 k) 1.80-GHz Intel Xeon E5-2650L v3* ** 762461-001...
  • Page 17 Item Description Spare part Customer self number repair (on page n) 800-GB, SSD, SAS, ME, SFF, 12G* 741228-001 Mandatory o) 800-GB, SSD, SAS, HE, SFF, 12G* 741234-001 Mandatory Mandatory p) 1.6-TB, SSD, SAS, VE, SFF, 12G* 762751-001 Mandatory q) 80-GB, SSD, SATA, VE, SFF, 6G* 734562-001 r) 240-GB, SSD, SATA, VE, SFF, 6G* 757366-001...
  • Page 18 Item Description Spare part Customer self number repair (on page l) MXM3 Adapter Type-A PCIe3* 792946-001 Mandatory m) MXM3 Adapter Type-B PCIe3* 792947-001 Mandatory Mandatory n) AMD FirePro S4000X Server GPU Module, 2GB* 797888-001 Mandatory o) NVIDIA Quadro K3100M 4GB Graphics Card* 797886-001 p) PCIe mezzanine pass through board* 792948-001...
  • Page 19 le remplacement de ces pièces par Hewlett Packard Enterprise dépendent du type de service de garantie désigné pour votre produit. Non—Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour être remplacées par le client. Afin de se conformer aux exigences de la garantie la garantie du client, Hewlett Packard Enterprise demande à un fournisseur de services agréé...

  • Page 20: Graphics Expansion Blade Components

    Graphics expansion blade components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise PartSurfer website (http://www.hpe.com/info/partssurfer). Illustrated parts catalog 20...
  • Page 21 Parts listed here are in addition to parts listed for the graphics server blade. Item Description Spare part Customer self number repair (on page 5) Expansion blade access panel 777681-001 Mandatory Expansion blade riser board 792949-001 Optional Optional Expansion blade PCIe card cage —...
  • Page 22 *Not shown Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard Enterprise to replace these parts, you will be charged for the travel and labor costs of this service. Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that Hewlett Packard Enterprise replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.
  • Page 23 serviceverlener het onderdeel vervangt. Deze onderdelen worden aangeduid met 'Geen' in de geïllustreerde onderdelencatalogus. Obrigatório—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço. Opcional—Peças cujo reparo feito pelo cliente é...

  • Page 24: Removal And Replacement Procedures

    Removal and replacement procedures Required tools You need the following items for some procedures: • T-10 Torx screwdriver • T-15 Torx screwdriver • HPE Insight Diagnostics software ("HPE Insight Diagnostics" on page 76) Safety considerations Before performing service procedures, review all the safety information. Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts.

  • Page 25: Symbols On Equipment

    Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions. This symbol indicates the presence of hazardous energy circuits or electric shock hazards. Refer all servicing to qualified personnel. WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure.

  • Page 26: Remove The Graphics Blade

    IMPORTANT: When the graphics server blade is in standby mode, auxiliary power is still being provided to the system. Depending on the Onboard Administrator configuration, use one of the following methods to power down the graphics server blade: • Press and release the Power On/Standby button. This method initiates a controlled shutdown of applications and the OS before the graphics server blade enters standby mode.

  • Page 27: Remove The Foam Gasket

    Remove the graphics server blade. Place the graphics server blade on a flat, level work surface. WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, properly ground the graphics server blade before beginning any installation procedure.

  • Page 28: Remove The Expansion Blade Pcie Card Cage

    Remove the foam gasket. Remove the expansion blade PCIe card cage Power down the graphics server blade (on page 25). Remove the graphics server blade ("Remove the graphics blade" on page 26). Place the graphics server blade on a flat, level work surface. Remove the expansion blade access panel ("Expansion blade access panel"...

  • Page 29: Remove The Expansion Module Front Bezel

    Remove the expansion module front bezel Power down the graphics server blade (on page 25). Remove the graphics server blade ("Remove the graphics blade" on page 26). Place the graphics server blade on a flat, level work surface. Remove the expansion blade access panel ("Expansion blade access panel"...

  • Page 30: Remove The Expansion Blade From The Host Side

    Remove the retaining block. Remove the expansion blade from the host side Power down the graphics server blade (on page 25). Remove the graphics server blade ("Remove the graphics blade" on page 26). Place the graphics server blade on a flat, level work surface. Remove the expansion blade access panel ("Expansion blade access panel"...

  • Page 31: Access Panel (Graphics Server Blade)

    Access panel (graphics server blade) To remove the component: Power down the graphics server blade (on page 25). Remove the graphics server blade ("Remove the graphics blade" on page 26). Press the access panel release button. Slide the access panel towards the rear of the graphics server blade, and then lift to remove the panel.

  • Page 32: Drive Blank

    Remove the foam gasket (on page 27). Disconnect the power cable from the expander power board and the PCI graphics option. Remove the graphics expansion control cable. Remove the retaining block (on page 29). Remove the expansion blade PCIe card cage. To replace the component, reverse the removal procedure.

  • Page 33: Drive

    Drive To remove the component: Determine the status of the drive from the drive LED definitions ("Hot-plug drive LED definitions" on page 90). Back up all data on the drive. Remove the drive. To replace the drive, slide the drive into the bay until it is fully seated, and then close the latch handle to lock the drive in the bay.

  • Page 34: Mezzanine Assembly

    Mezzanine assembly To remove the component: Back up all graphics server blade data. Power down the graphics server blade (on page 25). Remove the graphics server blade ("Remove the graphics blade" on page 26). Place the graphics server blade on a flat, level work surface. Remove the access panel ("Access panel (graphics server blade)"...

  • Page 35: Mezzanine Board Options

    Install the access panel. Install the graphics server blade. Mezzanine board options Mezzanine options are installed only on the Mezzanine 1 and Mezzanine 2 connectors found on the system board of the single-width blade or host-side of the double-width blade. The procedure for these options is not the same procedure for installing options on the expansion-side on the double width- blade.
  • Page 36 To replace the component: Align the mezzanine card with the guide pins on the mezzanine assembly. Install the mezzanine card in the mezzanine assembly, and then tighten the mezzanine card screws to secure the card to the mezzanine assembly. Align the mezzanine assembly with the guide pins on the system board, and then install the mezzanine assembly on the system board.

  • Page 37: Pcie Mezzanine Pass-Through

    Press down firmly on the mezzanine assembly handles, and then close the mezzanine assembly latch. Install the access panel. PCIe mezzanine pass-through To remove the component: Power down the graphics server blade (on page 25). Remove the graphics server blade ("Remove the graphics blade"...
  • Page 38 Remove the graphics server blade ("Remove the graphics blade" on page 26). Place the graphics server blade on a flat, level work surface. Remove the expansion blade access panel ("Expansion blade access panel" on page 31). Remove the expansion blade front bezel ("Remove the expansion module front bezel"...

  • Page 39: Mxm Graphics Mezzanine Module

    Dual PCIe mezzanine pass-through bracket To replace the component, reverse the removal procedure. MXM graphics mezzanine module The MXM board and the mezzanine-GPU module components shown in this procedure might look slightly different than your product. The procedure is not impacted by the difference in appearance of the hardware.

  • Page 40: Mxm Graphics Mezzanine Heatsink

    Remove the screws to release the MXM board from the mezzanine GPU module. Remove the MXM board from the mezzanine GPU module. To replace the component, reverse the removal procedure. MXM graphics mezzanine heatsink The MXM board and the mezzanine GPU module components shown in this procedure might look slightly different than your product.
  • Page 41 Remove the mezzanine GPU module from the mezzanine assembly ("Mezzanine options" on page 35). Remove the screws to release the MXM board from the mezzanine GPU module. Remove the MXM board from the mezzanine GPU module. Removal and replacement procedures 41...

  • Page 42: Pcie Graphics Card Options

    Disengage the four heatsink screws and remove the heatsink. Be sure to hold the heatsink bracket in place on the bottom of the MXM board. To replace the component, reverse the removal procedure. PCIe graphics card options PCIe graphics cards are supported on the expansion module and installed in expansion blade PCIe card cage.

  • Page 43: Removing The Nvidia Grid K1 And K2 I/O Plate

    Disconnect all cables from the card and remove the graphics card from the expansion blade PCIe card cage. To replace the component, reverse the removal procedure. Removing the NVIDIA Grid K1 and K2 I/O Plate To remove the component: Power down the graphics server blade (on page 25). Remove the graphics server blade ("Remove the graphics blade"...
  • Page 44 Remove the I/O plate from the NVIDIA GRID K1 or K2 graphics card removed from the PCI card cage. Make note of the screw types and location for each screw removed. Retain for later use. To replace the component: Remove the screws and washers from the graphics card. Make note of the screw type and location, and retain the screws for use later in this procedure.
  • Page 45 Align the plate to the graphics board assembly, and then insert both tabs between the heat spreader and process control board. Do not move the plate. Install the M2.5x6 mm flat head screws through the plate hole alignment to the baseplate. Do not apply any torque.
  • Page 46 If the screws do not have Nylok coating, or are used, add Loctite 242 Threadlocker 3~5 threads from the tip. Secure the screws on the front I/O plate. Torque both front plate screws to 3.0~3.5 in-lbf. IMPORTANT: Ensure that air flow impedance control labels cover the three openings on each end of the I/O plate.
  • Page 47 Verify that the air flow impedance control labels cover the three openings on each end of the I/O plate. Install the new graphics card into the card cage. Install the expansion blade PCIe card cage. Install the retaining block. Install the graphics expansion control cable. Connect the power cable to the expander power board and the PCI graphics option.

  • Page 48: Graphics Expansion Control Cable

    NVIDIA website (http://www.nvidia.com/content/drivers/drivers.asp) Graphics expansion control cable To remove the component: Power down the graphics server blade (on page 25). Remove the graphics server blade ("Remove the graphics blade" on page 26). Place the graphics server blade on a flat, level work surface. Remove the expansion blade access panel ("Expansion blade access panel"...

  • Page 49: Flexiblelom

    graphics expansion control cable is installed, the long cable will be connected in the lower connector on the riser. To replace the component, reverse the removal procedure. FlexibleLOM To remove the component: Power down the graphics server blade (on page 25). Remove the graphics server blade ("Remove the graphics blade"...

  • Page 50: Storage Controller

    Storage controller To remove the component: Back up all graphics server blade data. Power down the graphics server blade (on page 25). Remove the graphics server blade ("Remove the graphics blade" on page 26). Place the graphics server blade on a flat, level work surface. Remove the access panel ("Access panel (graphics server blade)"...

  • Page 51: Heatsink Blank

    Heatsink blank To remove the component: Power down the graphics server blade (on page 25). Remove the graphics server blade ("Remove the graphics blade" on page 26). Place the graphics server blade on a flat, level work surface. Remove the access panel ("Access panel (graphics server blade)"...
  • Page 52 IMPORTANT: When removing the right DIMM baffle, leave the Smart Storage Battery installed on the baffle. Use the blue pull tab to disconnect the Smart Storage Battery cable from the system board. Remove one or more DIMM baffles: DIMM baffle (right side) DIMM baffle (left side) Remove the Smart Storage Battery from the DIMM baffle, if installed ("HPE Smart Storage...

  • Page 53: Dimms

    To replace the component, reverse the removal procedure. DIMMs CAUTION: To prevent improper cooling and thermal damage, always install DIMMs of the same height on the graphics server blade. This graphics server blade does not support mixing standard and non-standard height DIMMs. To identify the DIMMs installed in the graphics server blade, see "DIMM identification (on page 93)."...

  • Page 54: Front Panel/Drive Cage Assembly

    Disconnect the direct connect SATA cable, if installed ("Direct connect SATA cabling" on page 80). Remove the internal USB drive, if installed. To locate the internal USB connector, see "System board components (on page 91)." Remove the right DIMM baffle ("DIMM baffles"...

  • Page 55: Drive Backplane

    Remove the front panel/drive cage assembly. To replace the component, reverse the removal procedure. Drive backplane To remove the component: Power down the graphics server blade (on page 25). Remove the graphics server blade ("Remove the graphics blade" on page 26). Place the graphics server blade on a flat, level work surface.

  • Page 56: System Battery

    Remove the drive backplane from the front panel/drive cage assembly. To replace the component, reverse the removal procedure. System battery If the graphics server blade no longer automatically displays the correct date and time, then replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack.

  • Page 57: Heatsink

    Remove the battery. IMPORTANT: Replacing the system board battery resets the system ROM to its default configuration. After replacing the battery, reconfigure the system through UEFI System Utilities. To replace the component, reverse the removal procedure. For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider.
  • Page 58 Remove the heatsink. To replace the component: Clean the old thermal grease from the heatsink with the alcohol swab. Allow the alcohol to evaporate before continuing. Apply all the grease to the top of the processor in the following pattern to ensure even distribution. Removal and replacement procedures 58...

  • Page 59: Processor

    Remove the thermal interface protective cover from the heatsink. CAUTION: To avoid damage to the system board, processor socket, and screws, do not overtighten the heatsink screws. Align and install the heatsink. Alternate tightening the screws until the heatsink is seated properly. Install the storage controller or connect the direct connect SATA cable ("Direct connect SATA cabling"...
  • Page 60 For any memory configuration and processor model, the memory speed will run at 2133MHz. For more information, see the HPE ProLiant WS460c Gen9 Graphics Server Blade User Guide on the Hewlett Packard Enterprise website (http://www.hpe.com/support/WS460cGen9/docs). For more information about graphics server blade memory, see the Hewlett Packard Enterprise website (http://www.hpe.com/info/memory).
  • Page 61 Open each of the processor locking levers in the order indicated, and then open the processor retaining bracket. CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. To avoid damage to the system board, do not touch the processor or the processor socket contacts.
  • Page 62 Install the processor. Verify that the processor is fully seated in the processor retaining bracket by visually inspecting the processor installation guides on either side of the processor. THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED.

  • Page 63: System Board

    Press and hold the processor retaining bracket in place, and then close each processor locking lever. Press only in the area indicated on the processor retaining bracket. Align and install the heatsink. Alternate tightening the screws until the heatsink is seated properly. Install all DIMM baffles ("DIMM baffles"...
  • Page 64 CAUTION: When returning a damaged system board to Hewlett Packard Enterprise, always install all processor socket covers to prevent damage to the processor sockets and system board To remove the component: Power down the graphics server blade (on page 25). Remove the graphics server blade ("Remove the graphics blade"...
  • Page 65 Remove the processor from the processor retaining bracket. Install the processor socket protective cover in each processor socket. Retain all of the information on the serial label pull tab for use in installing the new system board. Remove the enclosure connector covers from the new system board and install the enclosure connector covers on the damaged system board.
  • Page 66 Remove the clear processor socket cover. Retain the processor socket cover for future use. Install the processor. Verify that the processor is fully seated in the processor retaining bracket by visually inspecting the processor installation guides on either side of the processor. THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED.
  • Page 67 CAUTION: Close and hold down the processor cover socket while closing the processor locking levers. The levers should close without resistance. Forcing the levers closed can damage the processor and socket, requiring system board replacement. Close the processor retaining bracket. When the processor is installed properly inside the processor retaining bracket, the processor retaining bracket clears the flange on the front of the socket.

  • Page 68: Server Blade Release Lever Assembly

    Install all DIMMs ("DIMMs" on page 53). Install all DIMM baffles ("DIMM baffles" on page 51). Install the internal USB drive. Install the storage controller or connect the direct connect SATA cable ("Direct connect SATA cabling" on page 80). Install the FlexibleLOM ("FlexibleLOM" on page 49). Install the mezzanine assembly ("Mezzanine assembly"...
  • Page 69 Remove the heatsink blank, if installed ("Heatsink blank" on page 51). Remove the front panel/hard drive cage assembly ("Front panel/drive cage assembly" on page 54). While holding the system board in place, turn the base pan on its side and remove the two system board screws from the bottom of the base pan.
  • Page 70 Remove the T-10 screw from the inside of the base pan and then remove the server blade release lever assembly. To replace the server blade release lever: Install the server blade release lever assembly, and then install the T-10 screws from the outside of the base pan.
  • Page 71 Align the system board, and then slide it into place inside the base pan. While holding the system board in place, turn the base pan on the side and install the two screws on the bottom of the base pan. Place the graphics server blade on a flat level surface.

  • Page 72: Hp Trusted Platform Module

    Install the access panel. HP Trusted Platform Module The TPM is not a customer-removable part. CAUTION: Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet. Upon locating a broken or disfigured rivet on an installed TPM, administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data.

  • Page 73: Diagnostic Tools

    Diagnostic tools Product QuickSpecs For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/info/qs). HPE iLO The iLO subsystem is a standard component of ProLiant servers that simplifies initial graphics server blade setup, server health monitoring, power and thermal optimization, and remote server administration.

  • Page 74: Active Health System

    Active Health System The HPE Active Health System provides the following features: • Combined diagnostics tools/scanners • Always on, continuous monitoring for increased stability and shorter downtimes • Rich configuration history • Health and service alerts • Easy export and upload to Service and Support The Active Health System monitors and records changes in the server hardware and system configuration.

  • Page 75: Integrated Management Log

    For additional information, see the following documents: • iLO 4 User Guide — See the Hewlett Packard Enterprise website (http://www.hpe.com/info/ilo/docs). • ProLiant Gen9 Troubleshooting Guide, Volume I: Troubleshooting — See "Troubleshooting Resources (on page 84)." Integrated Management Log The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each event with 1-minute granularity.

  • Page 76: Embedded Diagnostics Option

    Action Enter Select items Save selections Access Help for a highlighted configuration option* *Scan the QR code on the screen to access online help for the UEFI System Utilities and UEFI Shell. Default configuration settings are applied to the server at one of the following times: •...

  • Page 77: Hpe Insight Diagnostics Survey Functionality

    HPE Insight Remote Support Hewlett Packard Enterprise strongly recommends that you register your device for remote support to enable enhanced delivery of your Hewlett Packard Enterprise warranty, HP Care Pack Service, or Hewlett Packard Enterprise contractual support agreement. Insight Remote Support supplements your...

  • Page 78: External Usb Functionality

    Legacy BIOS Boot Mode, they are not available at USB 3.0 speeds in the pre-boot environment. Standard USB support (USB support from within the operating system) is provided by the OS through the appropriate USB device drivers. Support for USB 3.0 varies by operating system. For maximum compatibility of USB 3.0 devices with all operating systems, Hewlett Packard Enterprise provides a configuration setting for USB 3.0 Mode.

  • Page 79: Automatic Server Recovery

    Automatic Server Recovery ASR is a feature that causes the system to restart when a catastrophic operating system error occurs, such as a blue screen, ABEND (does not apply to HPE ProLiant DL980 Servers), or panic. A system fail-safe timer, the ASR timer, starts when the System Management driver, also known as the Health Driver, is loaded.

  • Page 80: Cabling

    Cabling Cabling resources Cabling configurations and requirements vary depending on the product and installed options. For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/info/qs). HPE Smart Storage Battery cabling Direct connect SATA cabling Cabling 80...

  • Page 81: Using The Hpe C-Class Blade Suv Cable

    Using the HPE c-Class Blade SUV Cable The c-Class Blade SUV Cable enables the user to perform graphics server blade administration, configuration, and diagnostic procedures by connecting video and USB devices directly to the graphics server blade. For SUV cable connectors, see "SUV cable connectors (on page 94)." Connecting locally to a server blade with video and USB devices Use the SUV cable to connect a monitor and any of the following USB devices:...

  • Page 82: Accessing Local Media Devices

    Connect a USB keyboard to the second USB connector. Item Description Monitor USB mouse USB keyboard c-Class Blade SUV Cable Accessing local media devices Use the following configuration when configuring a graphics server blade or loading software updates and patches from a USB CD/DVD-ROM. Use a USB hub when connecting a USB CD-ROM drive to the graphics server blade.
  • Page 83 USB mouse Item Description Monitor USB CD/DVD-ROM drive USB keyboard USB hub USB mouse c-Class Blade SUV Cable Cabling 83...

  • Page 84: Troubleshooting

    Troubleshooting Troubleshooting resources The HPE ProLiant Gen9 Troubleshooting Guide, Volume I: Troubleshooting provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, issue resolution, and software maintenance on ProLiant servers and server blades. To view the guide, select a language: •...

  • Page 85: Component Identification

    Component identification Front panel components (graphics server blade) Item Description Serial label pull tab HPE c-Class Blade SUV connector* (behind the serial label pull tab) Drive bay 2 Drive bay 1 Server blade release lever Server blade release button *The SUV connector and the c-Class Blade SUV Cable are used for some graphics server blade configuration and diagnostic procedures.

  • Page 86: Front Panel Components (Graphics Server Blade With Expansion Blade)

    Front panel components (graphics server blade with expansion blade) Itemt Description Serial label pull tab c-Class Blade SUV connector* (behind the serial label pull tab) Drive bay 2 Drive bay 1 Server blade release lever Server blade release button * The SUV connector and the c-Class SUV Cable are used for some server blade configuration and diagnostic procedures.

  • Page 87: Front Panel Leds And Buttons (Graphics Server Blade)

    Front panel LEDs and buttons (graphics server blade) Item Description Status Health status LED Solid Green = Normal (System is powered on) bar* Flashing Green = Power On/Standby button service is being initialized Flashing Amber = Degraded condition Flashing Red = Critical condition Off = Normal (System is in standby) Power On/Standby Solid green = System on...

  • Page 88: Front Panel Leds And Buttons (Graphics Server Blade With Expansion Blade)

    Front panel LEDs and buttons (graphics server blade with expansion blade) Item Description Status Health status LED Solid Green = Normal (System is powered on.) Flashing Green = Power On/Standby button service is being initialized. Flashing Amber = Degraded condition Flashing Red = Critical condition Off = Normal (System is in standby.) Power On/Standby...

  • Page 89: Serial Label Pull Tab Information

    Subsystem Front panel LED behavior 1 flash System board 2 flashes Processor 3 flashes Memory 4 flashes Riser board PCIe slots 5 flashes FlexibleLOM 6 flashes Removable HPE Flexible Smart Array controller/Smart SAS HBA controller 7 flashes System board PCIe slots 8 flashes Power backplane or storage backplane 9 flashes...

  • Page 90: Hot-Plug Drive Led Definitions

    Hot-plug drive LED definitions Item Status Definition Locate Solid blue The drive is being identified by a host application. Flashing blue The drive carrier firmware is being updated or requires an update. Drive activity Activity ring Rotating green No drive activity Do not remove Solid white Do not remove the drive.

  • Page 91: System Board Components

    System board components Item Description System battery Solid state device connector Processor 2 DIMM slots (8) Processor 1 DIMM slots (8) SAS controller connector Mezzanine connector 1 (Type A mezzanine only) Mezzanine connector 2 (Type A or Type B mezzanine) Enclosure connector MicroSD card slot FlexibleLOM connectors (2)

  • Page 92: Mezzanine Connector Definitions

    Position Default Function Off = Power-on password is enabled. On = Power-on password is disabled. Off = No function. On = ROM reads system configuration as invalid. Off = Set default boot mode to UEFI. On = Set default boot mode to legacy.

  • Page 93: Dimm Identification

    The arrow points to the front of the graphics server blade. DIMM identification To determine DIMM characteristics, use the label attached to the DIMM and the following illustration and table. Item Description Definition Capacity 8 GB 16 GB 32 GB Rank 1R = Single-rank 2R = Dual-rank...

  • Page 94: Suv Cable Connectors

    Item Description Definition DIMM type R = RDIMM (registered) L = LRDIMM (load reduced) For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/info/qs). SUV cable connectors CAUTION: Before disconnecting the SUV cable from the connector, always squeeze the release buttons on the sides of the connector.

  • Page 95: Specifications

    Specifications Environmental specifications Specification Value Temperature range* 10°C to 35°C (50°F to 95°F) Operating -30°C to 60°C (-22°F to 140°F) Non-operating Relative humidity (noncondensing)** 10% to 90% @ 28°C (82.4°F) Operating 5% to 95% @ 38.7°C (101.7°F) Non-operating Altitude† 3050 m (10,000 ft) Operating 9144 m (30,000 ft) Non-operating...

  • Page 96: Acronyms And Abbreviations

    Acronyms and abbreviations ABEND abnormal end Array Configuration Utility Advanced Micro Devices Automatic Server Recovery Customer Self Repair FlexibleLOM for blade servers FlexibleLOM for rack servers graphics processing unit host bus adapter HPE SIM HPE Systems Insight Manager HPE SSA HPE Smart Storage Administrator Integrated Lights-Out iLO 4...
  • Page 97 Integrated Management Log keyboard, video, and mouse LRDIMM load reduced dual in-line memory module NAND Not AND NVRAM nonvolatile memory PCIe Peripheral Component Interconnect Express POST Power-On Self Test RBSU ROM-Based Setup Utility RDIMM registered dual in-line memory module serial attached SCSI SATA serial ATA Secure Digital...
  • Page 98 serial, USB, video Trusted Platform Module UEFI Unified Extensible Firmware Interface unit identification universal serial bus Acronyms and abbreviations 98...

  • Page 99: Documentation Feedback

    Documentation feedback Hewlett Packard Enterprise is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (mailto:docsfeedback@hpe.com). When submitting your feedback, include the document title, part number, edition, and publication date located on the front cover of the document. For online help content, include the product name, product version, help edition, and publication date located on the legal notices page.

  • Page 100: Index

    Index DIMMs 53, 90, 91 documentation 98 documentation feedback 98 access panel 31 drive 33 Active Health System 73 drive air baffle 32 ACU (Array Configuration Utility) 78 drive backplane 55 Array Configuration Utility (ACU) 78 drive bay numbering 88 ASR (Automatic Server Recovery) 78 drive blank 32 Automatic Server Recovery (ASR) 78...
  • Page 101 73 hot-plug drive 33 mechanical components 15 memory 91, 92 hot-plug drive, removing 33 HP Trusted Platform Module option 72 mezzanine assembly 34 HPE Advanced Power Manager (HPE APM) 73 mezzanine board connectors 90 HPE iLO 73 mezzanine boards 35...
  • Page 102 processor socket 90 tools 24 processors 90 Torx screwdriver 24 Product ID 76 TPM (Trusted Platform Module) 72 troubleshooting 83 troubleshooting resources 73, 80, 83, 84, 94 troubleshooting, firmware upgrade utility 83 QuickSpecs 73, 80, 92 Trusted Platform Module (TPM) 72 RAID configuration 78 UEFI System Utilities 75 re-entering the server serial number 76...

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