Hpe Insight Diagnostics; Hpe Insight Diagnostics Survey Functionality; Erase Utility; Hpe Insight Remote Support - HP ProLiant DL380 Gen9 Maintenance And Service Manual

HPE Insight Diagnostics

The Insight Diagnostics is a proactive server management tool, available in both offline and online
versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify
server installations, troubleshoot problems, and perform repair validation.
The Insight Diagnostics Offline Edition performs various in-depth system and component testing while the
OS is not running. To run this utility, boot the server using Intelligent Provisioning (on page 76).
The Insight Diagnostics Online Edition is a web-based application that captures system configuration and
other related data needed for effective server management. Available in Microsoft Windows and Linux
versions, the utility helps to ensure proper system operation.
For more information or to download the utility, see the Hewlett Packard Enterprise website
(http://www.hpe.com/info/InsightDiagnostics). The Insight Diagnostics Online Edition is also available
in the SPP.

HPE Insight Diagnostics survey functionality

HPE Insight Diagnostics (on page 77) provides survey functionality that gathers critical hardware and
software information on ProLiant servers.
This functionality supports operating systems that are supported by the server. For operating systems
supported by the server, see the Hewlett Packard Enterprise website
(http://www.hpe.com/info/supportos).
If a significant change occurs between data-gathering intervals, the survey function marks the previous
information and overwrites the survey data files to reflect the latest changes in the configuration.
Survey functionality is installed with every Intelligent Provisioning-assisted Insight Diagnostics
installation, or it can be installed through the SPP.

Erase Utility

CAUTION: Perform a backup before running the Erase Utility. The utility sets the system to
its original factory state, deletes the current hardware configuration information, including array
setup and disk partitioning, and erases all connected hard drives completely. Before using this
utility, see the instructions in the Intelligent Provisioning User Guide.
Use the Erase Utility to erase drives and Active Health System logs, and to reset UEFI System Utilities
settings. Run the Erase Utility if you must erase the system for the following reasons:
•
You want to install a new operating system on a server with an existing operating system.
•
You encounter an error when completing the steps of a factory-installed operating system
installation.
To access the Erase Utility, click the Perform Maintenance icon from the Intelligent Provisioning home
screen, and then select Erase.
For more information about the Erase Utility, see the Intelligent Provisioning User Guide on the Hewlett
Packard Enterprise website (http://www.hpe.com/info/intelligentprovisioning/docs).

HPE Insight Remote Support

Hewlett Packard Enterprise strongly recommends that you register your device for remote support to
enable enhanced delivery of your Hewlett Packard Enterprise warranty, HPE support services, or Hewlett
Packard Enterprise contractual support agreement. Insight Remote Support supplements your monitoring
continuously to ensure maximum system availability by providing intelligent event diagnosis, and
automatic, secure submission of hardware event notifications to Hewlett Packard Enterprise, which will
initiate a fast and accurate resolution, based on your product's service level. Notifications can be sent to
Diagnostic tools 77