GeoVision V5 User Manual page 130

Warranty Requirements
To validate your purchase, you shall complete the online Product Registration within 30 days
from the date of purchase at http://www.geovision.com.tw/english/4_6.asp. Or click
GeoVision Online Registration in My Favorite for a direct link.
If you fail to complete the Product Registration, the warranty period will start from the date of
shipment.
Before you return the product
Some problems you experience may be related to software or the operating system. It is
important to investigate other sources of assistance first. Before returning the product, try the
following:
1. Review troubleshooting sections in the documentation for software and peripheral
devices.
2. Try rebuilding the operating system and GV-System. Refer to 3.14.1 Restoring the
System.
3. Consult your dealer. They are your best sources for current information and support. Or
you can call or email GeoVision offshore offices for assistance.
When you call or e-mail, please inform us the following:
Model name
Bar Code
Software system version
Details of the defect or problem
Attempted solutions
Your contact information
Reseller's contact information
4. If you find it is the software problem, please check our website or your dealer for software
updates.
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