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6.1
Configuring auto attendant parameters.
The number to which the users dial in to access the menu can be set in the input
box titled 'Auto Attendant Number'. Second, part of the page allows you to select
the preferred voice prompts. The drop down list contains all the voice prompts
that have been uploaded by the user.
The various prompts given and their use are given below.
Welcome Message
Transfer Message
Retry Message
Error Message
Music on hold
Transfer Failure
Message
Wait for Operator
Message
Operator Unavailable
message
Extension Busy
Message
Invalid Extension
Message
Dial Extension
Message
The auto attendant supports multiple codecs during calls. Any of these codecs,
i.e. G711 uLaw, G711 aLaw, or G.729, can be set as the preferred codec, which
will ensure that the best effort will be made to use this codec for all calls.
6.2
Configuring voice prompts
DVX allows you to use your recorded voice prompts in the menus. You can upload
and delete voice prompts through the web page provided. Click on 'voice
prompts ' to get to the upload page.
The left pane of this page is used to upload the voice prompts and the right pane
shows a listing of the prompts that are currently available to the user.
6.3
Uploading voice prompts.
DVX allows upload of one or more prompts simultaneously (limited to a maximum
of nine at a time). The box labeled 'Number of voice prompts' can be used to
specify the number of voice prompts you want to upload at a time, by default this
is set to one.
Set this number and click on 'OK', a corresponding number of upload boxes will
appear in the left pane. Click 'Browse' to select the voice prompt to be uploaded.
Click on upload to upload the selected prompts.
Currently, only files with the following parameters are supported
Format: wav (8kHz, 8bit, mono, muLaw).
Max file size: 200 Kb.
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Played at the start of the first menu. This can contain the
greeting message.
Played when the user is forcefully transferred to the
operator. eg. When there is no input.
Played when there is no input from the user for an interval
of 6 seconds.
Played when the digit dialed by the user is unrecognizable
or invalid in the context of the current menu.
Played when the call is being transferred.
Played when the transfer to an extension fails
Played when the operator is busy and the call is queued.
Played before disconnecting the call if the call has been
queued for over 10 minutes.
Played if the extension is busy and the call cannot be
otherwise completed.
Played if the extension dialed is not present in the user list.
Played to prompt the user to enter an extension
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DVX-1000 User Manual
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