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D-Link DVX-1000 User Manual

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DVX - 1000: Network Telephone Exchange
User Manual
Version 0.93
D-Link India Ltd.,
Software and R&D Center,
Bangalore.

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   Summary of Contents for D-Link DVX-1000

  • Page 1

    DVX - 1000: Network Telephone Exchange User Manual Version 0.93 D-Link India Ltd., Software and R&D Center, Bangalore.

  • Page 2: Revision History

    DVX-1000 User Manual Revision History Originator Comments Revision Release Level date Hareesh N.S. Initial Draft 18/05/2005 Sunil George Updates for DVX-1000 16/06/2005 Sunil George Added FAQ 21/06/2005 Sunil George Added Conference server 09/08/2005 details Sunil George Added product specs 08/09/2005 Sunil George Updated for Rel-2.0.2...

  • Page 3: Table Of Contents

    DVX-1000 User Manual TABLE OF CONTENTS REVISION HISTORY ......................2 INTRODUCTION ......................7 ....................7 BOUT ANUAL ......................8 ONVENTIONS ......................8 BBREVIATIONS GETTING STARTED ...................... 8 CONFIGURING SYSTEM PARAMETERS ............. 8 ......... 9 SING THE WEB INTERFACE TO CONFIGURE THE SYSTEM 3.1.1 DVX WEB Requirements..................

  • Page 4

    DVX-1000 User Manual 3.2.27 Restart Command:..................16 3.2.28 Ping Command: ................... 16 3.2.29 Traceroute Command: ................16 3.2.30 StartFirewall Command: ................17 3.2.31 StopFirewall Command: ................17 CONFIGURING THE CALL SERVER ..............17 ..................17 ENERAL ONFIGURATION ....................18 ONFIGURATION 4.2.1 Adding a new user...................

  • Page 5

    DVX-1000 User Manual ................... 30 SING THE DMIN ................31 SING THE VOICE MAIL SERVER 7.4.1 Leaving a voice message for another user ..........31 7.4.2 Accessing your voice mailbox ..............31 7.4.3 Retrieving voice messages from your voice mailbox......31 7.4.4 Customizing your mailbox greeting ............

  • Page 6

    DVX-1000 User Manual 20.2 REMOTE OFFICE CONNECTIVITY..............49 20.2.1 ................49 AMPLE DEPLOYMENT SCENARIO 20.2.1.1 Configuring DVX1..................51 20.2.1.2 Configuring DVX2..................55 20.2.1.3 Configuring DVX3..................60 20.2.1.4 Configuring DVX4..................65 21 FREQUENTLY ASKED QUESTIONS..............70 22 APPENDIX........................74 22.1 ..................74...

  • Page 7: Introduction

    About This Manual This document provides information related to the installation and configuration of DVX-1000 along with a description of all its features. The tasks described in this document are intended for service providers and network administrators who guide the deployment of VoIP services.

  • Page 8: Conventions

    3. The power indicator and LAN indicator should be ON, if the corresponding LAN Port is connected to a Local Network. 4. DVX-1000 comes with the default ip address of 10.0.0.1. You can change the ip address through CLI (Command Line Interface) or web interface.

  • Page 9: Using The Web Interface To Configure The System

    3.1.2 Configuring the IP IP configuration for the DVX-1000 board can be static or through DHCP. The default factory setting for IP is 10.0.0.1. To bring the board up for the first time; configure an IP for the board from the CLI interface. Subsequently, all configurations can be done through the web interface by accessing the board’s...

  • Page 10: Configuring The Smtp Server

    3.1.4.2 Automatically configuring the system time using NTP DVX-1000 can synchronize its system time with an NTP server that has been configured. This server could either be stratum1 server, a stratum2 server or a local LAN NTP server, that in turn synchronizes with stratum 1 or stratum 2 NTP servers.

  • Page 11: Help Command

    DVX-1000 User Manual DVX-1000 to the ‘com’ port of your PC, using the supplied console cable. The terminal settings should be (15200 8-N-1). When the user connects to the DVX- 1000 using the serial port, he will be prompted for login name & password. The user must be an administrator to log on to DVX-1000 and execute any CLI commands.

  • Page 12: Set Dhcp Command

    DVX-1000 User Manual 3.2.5 Set DHCP Command: Command Name: set dhcp Command description: The ‘set dhcp’ command sets the network configuration (such as IP address, netmask, etc) using DHCP. Command Format: set dhcp E.g. set dhcp 3.2.6 Set Gateway Command:...

  • Page 13: Set Ntp Server Command

    DVX-1000 User Manual 3.2.10 Set NTP Server Command: Command Name: set ntpserver Command description: The ‘set ntpserver’ command configures the primary & secondary NTP server address. It will automatically sync the time with the NTP server. Command Format: set ntpserver <primary ntp server domain/ipaddress>...

  • Page 14: Set Date Command

    DVX-1000 User Manual e.g. set zone 4 to set pacific time zone. 3.2.14 Set Date Command: Command Name: set date Command description: ‘set date’ command configures system date and time manually. All the parameters have to be given in the same order as they appear in the format below.

  • Page 15: Set Day Command

    DVX-1000 User Manual 3.2.18 Set Day Command: Command Name: set day Command description: The ‘set day’ command configures the day parameter of the system date. Command Format: set day <day> E.g. set day 30 3.2.19 Set Hour Command: Command Name:...

  • Page 16: Show Dns Server Command

    SSL certificate that came installed with DVX-1000. Command Format: restoreCert 3.2.27 Restart Command: Command Name: restart Command description: The ‘restart’ command restarts DVX-1000. Command Format: restart 3.2.28 Ping Command: Command Name: ping Command description: ‘ping’ command tests network connectivity to another host.

  • Page 17: Startfirewall Command

    General Configuration The DVX-1000 Call Server configuration information can be viewed by clicking Call Server -> Configuration. To change the configuration, click on Edit. The following configuration options can be changed.

  • Page 18: User Configuration

    DVX-1000 User Manual expiry time. The Maximum expiry time has to be between 3600 and 86400 secs. STUN configuration STUN Server The domain name or IP address of the Domain name STUN server that should be used for STUN resolution...

  • Page 19: Adding A New User

    Email ID User’s Email id. RouteGroup Route group that the user belongs to. DVX-1000 comes with a default route group configured with a local route, for all local numbers to be contacted. UserGroupId UserGroup to which the user belongs. Every user belongs to alteast one of the user groups.

  • Page 20: Modifying User Details

    DVX-1000 User Manual Follow me – call forwarding Same as Call forward, but the options for forwarding incoming calls can be controlled more minutely based on the time, date and day of week. This is described in more detail in the Section 4.2.2.1.

  • Page 21: Configuring Gateways

    Configuring Gateways Gateways are used to connect DVX-1000 to external SIP based servers or the PSTN (normal telephone) network. DVX-1000 can be connected to other SIP servers by configuring the servers as ‘INET’ gateways. DVX-1000 can connect to PSTN network through a ‘PSTN’...

  • Page 22: Detecting Inactive Sessions

    Port Port number of the outbound proxy. Registration Required Check this box if DVX-1000 needs to register with the external gateway. If this box is unchecked, DVX expects the gateway to register to it. In either case, the SIP User extension, Username and Password configured below will be used for the registration.

  • Page 23: Configuring Groups

    DVX-1000 User Manual Route can be deleted from a RouteGroup. Deletion of a RouteGroup is possible only if it is not being used by any user. The following are the route configuration options. RouteGroupName Specify a new unique RouteGroup Name (Max 20...

  • Page 24: Configuring Features

    Forward to Voicemail’ feature. Call Feature Description The following section discusses call features that DVX-1000 offers. An important thing to be considered is that each of these features has a priority, so that, if two features are enabled simultaneously, the feature with the higher priority will be the one that will get activated.

  • Page 25: Call Forward

    5.3.6 Follow Me – Call Forwarding This feature allows a user to configure DVX-1000 to forward calls to different numbers based on time. This feature is very useful when a user knows where he will be during a particular interval of time on some day, and all calls to him will be forwarded to a number he has configured for that time interval.

  • Page 26: Receive Voicemail By Email

    222. 5.3.9 Parking calls and retrieving parked calls DVX-1000 allows users to park active calls and then retrieve them from any extension by using a token number. 5.3.9.1 Parking an active call During an active call carry out the following steps to park the call.

  • Page 27: Configuring Auto Attendant Parameters

    DVX-1000 User Manual Configuring auto attendant parameters. The number to which the users dial in to access the menu can be set in the input box titled 'Auto Attendant Number’. Second, part of the page allows you to select the preferred voice prompts. The drop down list contains all the voice prompts that have been uploaded by the user.

  • Page 28: Deleting Voice Prompts

    Note: Please make sure that the voice prompt name is unique to avoid overwriting built in prompts. For the names of the built in prompts please refer prompts list included in the release (DVX-1000 Media Files List.xls). Deleting voice prompts.

  • Page 29: Editing Menu Options

    DVX-1000 User Manual 3 Select the action that is to be performed when the key is pressed. 4 If the action is Transfer to number, enter the number to which the call should be transferred. 5 Click on 'ADD' to add the menu option to the list of configured options.

  • Page 30: Restoring The Default Menu

    6.10 Making calls through the auto attendant 1. Configure a SIP enabled phone to register with the DVX-1000 NTE. 2. Dial the auto attendant number configured by the administrator. 3. Follow the instructions to contact the desired extension.

  • Page 31: Using The Voice Mail Server

    DVX-1000 User Manual Using the voice mail server 7.4.1 Leaving a voice message for another user 1. Dial the user’s extension. 2. If the user does not answer his phone and has enabled voicemail feature, you will be transferred to his mailbox.

  • Page 32: Customizing Your Mailbox Greeting

    The default administrators email id will be used as the id of the sender for the notification. Please note that this is a licensed feature of DVX-1000 and will be activated only if the license is purchased.

  • Page 33: Adding Users To The Conference Creator List

    DVX-1000 User Manual This specifies the digits the participant has to enter through his phone keypad Mute to Mute. This specifies the digits the participant has to enter through his phone keypad Unmute to unmute himself. Adding users to the conference creator list Normal users can be given conference creation privileges by adding them the to conference creator list.

  • Page 34: Editing The Participants List

    In the case of an ‘All User’ conference the recording is available to all users. 9 Licensing DVX-1000 comes preloaded with a license of maximum of five users and a set of basic features as default. A set of advanced features and more number of users can be added to the system.

  • Page 35: Provisioning

    The license for the advanced features/additional users can be purchased. Please contact D-Link customer support for more information. After purchasing the license, the license code can by applied to DVX-1000 either by copy-pasting the license code or by uploading the file containing the license code.

  • Page 36: Upgrading From A Windows Machine

    11.3 Viewing Upgrade History It is possible to view the upgrade history of the DVX-1000 from its web interface. When the link History is clicked from the home page of the DVX-1000 web interface, a pop up window appears. This page contains details regarding what upgrades have been made on the board, whether these upgrades succeeded, who performed these upgrades, the time of upgrade and so on.

  • Page 37: Factory Reset

    QoS. 14 Factory Reset DVX-1000 configuration parameters can be set to factory default values through web or ‘RESET’ switch on DVX-1000. The following section describes the functionality of the factory reset feature.

  • Page 38: System Reboot

    15 System Reboot DVX-1000 can be rebooted from the web interface by clicking on the reboot link. It causes the system to restart. This gives the admin the added advantage of being able to reboot the system from the web interface.

  • Page 39: Viewing Alarms

    19 Configuration backup and restore. DVX-1000 provides a means to backup configuration to a host and to upload a previously backed up configuration through the web interface. This feature can be accessed by clicking on Backup/restore in the menu tree. Click on Backup and the configuration backup file will be downloaded to your system.

  • Page 40

    DVX-1000 User Manual • Auto Attendant Configuration • User and Feature Configurations • Gateway configuration • Conference information • User uploaded voice prompts. The following information is not backed up and cannot be restored • CDRs • Alarms • Registration information.

  • Page 41: Stacking Multiple Dvxs

    DVX-1000 User Manual 20 Stacking multiple DVXs A single DVX-1000 can support up to 100 extensions. More extensions can be supported by cascading DVXs. Gateways and ITSP accounts can be shared seamlessly across DVXs. An example configuration for setting up two DVXs to support 200 extensions is shown below.

  • Page 42: Configuring Dvx1

    DVX-1000 User Manual Any phone number on the PSTN network that has access to the PSTN gateway should be able to call any extension on DVX1 or DVX2 by dialing the extension number through the auto attendant. Any account or extension that has access to the INET gateway should be able to call any extension on DVX1 or DVX2 by dialing the extension number through the auto attendant.

  • Page 43

    DVX-1000 User Manual • Add PSTN gateway – Add the PSTN gateway and assign it to the RestrictedRouteGrp added above. The configuration parameters depend on the particular gateway being used; please refer to the gateway user manual Configuring for the values to be filled in here. Please refer to Section 4.4 Gateways for a detailed explanation of the parameters.

  • Page 44

    DVX-1000 User Manual • Add DVX gateway – Add the DVX gateway as shown below and assign it to the ‘LocalRouteGroup’. The ‘SIP user ID’, ‘Username’ and ‘Password’ used in the Registration parameters can be chosen arbitrarily. The only restriction is that they should be the same on both DVXs that are being stacked.

  • Page 45

    DVX-1000 User Manual Route from local user of DVX1 to PSTN gateway • Route from local user of DVX1 to INET gateway • D-Link Confidential...

  • Page 46: Configuring Dvx2

    DVX-1000 User Manual Go to ‘Call Server->Routes’ • Click on ‘ ’ icon for RestrictedRouteGrp and add the • following route Route from PSTN and INET gateway users to local users of • DVX2 20.1.2 Configuring DVX2 • Configure user extensions – Add user extensions 200 to 299 to DVX2 and add them to the ‘LocalRouteGroup’.

  • Page 47

    DVX-1000 User Manual • Add Routes Go to ‘Call Server->Routes’ • Click on ‘ ’ icon for LocalRouteGroup and add the following • routes Route from local user of DVX2 to local user of DVX1 • • Route from local user of DVX2 to PSTN gateway...

  • Page 48: Making Calls

    DVX-1000 User Manual Route from local user of DVX2 to INET gateway • 20.1.3 Making calls Calling from Calling to Number to be dialed DVX1 Local User 101 DVX2 Local User 201 DVX1 Local User 101 PSTN User 276 3276...

  • Page 49: Remote Office Connectivity

    DVX-1000 User Manual 20.2 Remote Office Connectivity In certain corporate scenarios VoIP connectivity is required across locations (branch offices) and users need the capability to make and receive calls independent of their home networks. These scenarios can be handled effectively by interlinking multiple DVX’s.

  • Page 50

    DVX-1000 User Manual on the LAN side of the router. Once a virtual server is configured, any packet sent to the WAN IP and forwarded port of the router will be forwarded to the local IP and port specified in the virtual server configuration. The virtual server configuration required for each of the DVX’s is as below.

  • Page 51: Configuring Dvx1

    DVX-1000 User Manual 20.2.1.1 Configuring DVX1 • Configure NAT – Configure DVX1 to use a virtual server to traverse NAT as shown below. • Configure user extensions – Add user extensions 100 to 199 to DVX1 and add them to the ‘LocalRouteGroup’. Please note that the first digit of all the extensions are ‘1’, this is done so that all of them will match a single...

  • Page 52

    DVX-1000 User Manual • Add gateways - The ‘SIP user ID’, ‘Username’ and ‘Password’ used in the Registration parameters can be chosen arbitrarily. The only restriction is that they should be the same on both DVXs that are being stacked.

  • Page 53

    DVX-1000 User Manual Gateway from DVX1 to DVX4 • Add the DVX gateway as shown below and assign it to the ‘LocalRouteGroup’. • Add Routes Go to ‘Call Server->Routes’ • Click on ‘ ’ icon for LocalRouteGroup and add the following •...

  • Page 54

    DVX-1000 User Manual Route from local user of DVX1 to local user of DVX3 • Route from local user of DVX1 to local user of DVX4 • D-Link Confidential...

  • Page 55: Configuring Dvx2

    DVX-1000 User Manual 20.2.1.2 Configuring DVX2 • Configure NAT – Configure DVX2 to use a virtual server to traverse NAT as shown below. • Configure user extensions – Add user extensions 200 to 299 to DVX2 and add them to the ‘LocalRouteGroup’. Please note that the first digit of all the extensions are ‘2’, this is done so that all of them will match a single...

  • Page 56

    DVX-1000 User Manual • Add gateways - The ‘SIP user ID’, ‘Username’ and ‘Password’ used in the Registration parameters can be chosen arbitrarily. The only restriction is that they should be the same on both DVXs that are being stacked.

  • Page 57

    DVX-1000 User Manual Gateway from DVX2 to DVX3 • Add the DVX gateway as shown below and assign it to the ‘LocalRouteGroup’. • Gateway from DVX2 to DVX4 Add the DVX gateway as shown below and assign it to the ‘LocalRouteGroup’.

  • Page 58

    DVX-1000 User Manual • Add Routes Go to ‘Call Server->Routes’ • Click on ‘ ’ icon for LocalRouteGroup and add the following • routes Route from local user of DVX2 to local user of DVX1 • Route from local user of DVX2 to local user of DVX3 •...

  • Page 59

    DVX-1000 User Manual Route from local user of DVX2 to local user of DVX4 • D-Link Confidential...

  • Page 60: Configuring Dvx3

    DVX-1000 User Manual 20.2.1.3 Configuring DVX3 • Configure NAT – Configure DVX3 to use a virtual server to traverse NAT as shown below. • Configure user extensions – Add user extensions 300 to 399 to DVX3 and add them to the ‘LocalRouteGroup’. Please note that the first digit of all the extensions are ‘3’, this is done so that all of them will match a single...

  • Page 61

    DVX-1000 User Manual • Add gateways - The ‘SIP user ID’, ‘Username’ and ‘Password’ used in the Registration parameters can be chosen arbitrarily. The only restriction is that they should be the same on both DVXs that are being stacked.

  • Page 62

    DVX-1000 User Manual Gateway from DVX3 to DVX2 • Add the DVX gateway as shown below and assign it to the ‘LocalRouteGroup’. • Gateway from DVX3 to DVX4 Add the DVX gateway as shown below and assign it to the ‘LocalRouteGroup’.

  • Page 63

    DVX-1000 User Manual • Add Routes Go to ‘Call Server->Routes’ • Click on ‘ ’ icon for LocalRouteGroup and add the following • routes Route from local user of DVX3 to local user of DVX1 • D-Link Confidential...

  • Page 64

    DVX-1000 User Manual Route from local user of DVX3 to local user of DVX2 • Route from local user of DVX3 to local user of DVX4 • D-Link Confidential...

  • Page 65: Configuring Dvx4

    DVX-1000 User Manual 20.2.1.4 Configuring DVX4 • Configure NAT – Configure DVX4 to use a virtual server to traverse NAT as shown below. • Configure user extensions – Add user extensions 400 to 499 to DVX2 and add them to the ‘LocalRouteGroup’. Please note that the first digit of all the extensions are ‘4’, this is done so that all of them will match a single...

  • Page 66

    DVX-1000 User Manual • Add gateways - The ‘SIP user ID’, ‘Username’ and ‘Password’ used in the Registration parameters can be chosen arbitrarily. The only restriction is that they should be the same on both DVXs that are being stacked.

  • Page 67

    DVX-1000 User Manual Gateway from DVX4 to DVX2 • Add the DVX gateway as shown below and assign it to the ‘LocalRouteGroup’. Gateway from DVX4 to DVX3 • Add the DVX gateway as shown below and assign it to the ‘LocalRouteGroup’.

  • Page 68

    DVX-1000 User Manual • Add Routes Go to ‘Call Server->Routes’ • Click on ‘ ’ icon for LocalRouteGroup and add the following • routes Route from local user of DVX4 to local user of DVX1 • Route from local user of DVX4 to local user of DVX2 •...

  • Page 69

    DVX-1000 User Manual Route from local user of DVX4 to local user of DVX3 • D-Link Confidential...

  • Page 70: Frequently Asked Questions

    2. Why does DVX-1000 automatically switch to manual mode for time configuration? If you change the time or date manually using the CLI, DVX-1000 will assume that you want to switch to manual time configuration, since, NTP time cannot be changed. If you wish to continue using NTP time, you will have to set the time configuration back to NTP using the configuration pages.

  • Page 71

    13. Why does my voicemail log on fail even though I’ve dialed the correct PIN? DVX-1000 tries to capture information regarding the voice mailbox you are trying to access from the extension you are calling from. In certain cases where the network infrastructure does not forward such information, log on might fail because of the unavailability of caller information.

  • Page 72

    25. Can I use public SMTP servers configuring voicemail notifications? DVX-1000 can be configured to use public domain SMTP servers which do not require authentication. Please note that SMTP client on DVX- 1000 does not support authentication.

  • Page 73

    The firewall has to be stopped for traceroute to work correctly. See stopFirewall command for more information. 28. Can I dial into DVX-1000 through a gateway and call an external (not registered to DVX-1000) number? Calls that come in through gateways can only call extensions that are directly registered to DVX-1000.

  • Page 74: Appendix

    DVX-1000 User Manual 22 Appendix 22.1 Feature Priority Table Priority Feature Highest Do Not Disturb –Forward to Voicemail Call Forward – Always Follow Me – Call Forwarding Call Forward – On Busy, Call Forward – No Answer Lowest 22.2 Firewall 22.2.1 Firewall Feature List...

  • Page 75: Firewall Feature Description

    Refusing packets having class E addresses 22.2.2 Firewall Feature Description The following section discusses firewall features that the DVX-1000 offers 22.2.2.1 Malicious DHCP Server/DHCP Server Spoofing Attack This attack can happen only when DHCP Client is enabled. DHCP Client can be enabled or disabled selectively Before learning the DHCP Server’s IP Address, all the DHCP offers are accepted...

  • Page 76: D-link Confidential

    DVX-1000 User Manual 22.2.2.9 TCP SYN cookie protection A SYN Attack is a denial of service (DoS) attack that consumes all the resources on your machine, forcing you to reboot. Denial of service attacks -attacks which incapacitate a server due to high traffic volume or ones that tie-up system...

  • Page 77: D-link Confidential

    DVX-1000 User Manual 22.2.2.16 ICMP Time Exceeded Messages The ICMP time exceeded message is generated when the gateway processing the datagram (or packet, depending on how you look at it) finds the Time To Live field (this field is in the IP header of all packets) is equal to zero and therefore must be discarded.

  • Page 78: Fcc Compliance And Advisory

    DVX-1000 User Manual 22.3 FCC Compliance and Advisory CLASS B EQUIPMENT THIS EQUIPMENT HAS BEEN TESTED AND FOUND TO COMPLY WITH THE LIMITS FOR A CLASS B DIGITAL DEVICE, PURSUANT TO PART 15 OF OHE FCC RULES. THESE LIMITS ARE DESIGNED TO PROVIDE REASONABLE PROTECTION AGAINST HARMFUL INTERFERENCE IN A RESIDENTIAL INSTALLATION.

  • Page 79: Technical Specifications

    DVX-1000 User Manual 22.4 Technical Specifications Management Features 5 to 100 users Secure Web Based Management Flexible Dial Plan with Multiple Gateway Support Console CLI Internet Call Routing (ITSP Support) Configuration Backup/Restore Remote Office Connectivity Software Upgrade System Manager Dlink Endpoint Provisioning...

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