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D-Link DVX-1000 User Manual

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DVX - 1000: Network Telephone Exchange
User Manual
Version 0.6
D-Link India Ltd.,
Software and R&D Center,
Bangalore.

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   Summary of Contents for D-Link DVX-1000

  • Page 1

    DVX - 1000: Network Telephone Exchange User Manual Version 0.6 D-Link India Ltd., Software and R&D Center, Bangalore.

  • Page 2: Revision History

    DVX-1000 User Manual 1 Revision History Originator Comments Revision Release Level date Hareesh N.S. Initial Draft 18/05/2005 Sunil George Updates for DVX-1000 16/06/2005 Sunil George Added FAQ 21/06/2005 Last Saved on 7/21/2005 2:02 PM D-Link Confidential...

  • Page 3: Table Of Contents

    DVX-1000 User Manual TABLE OF CONTENTS REVISION HISTORY........................2 INTRODUCTION........................... 6 ........................ 6 BOUT ANUAL ..........................7 ONVENTIONS DVX WEB REQUIREMENTS ....................7 CONFIGURING SYSTEM PARAMETERS ................7 ............7 SING THE WEB INTERFACE TO CONFIGURE THE SYSTEM 4.1.1 Configuring the IP......................8 4.1.2 Configuring the DNS server address................

  • Page 4

    DVX-1000 User Manual ....................... 18 ONFIGURING ATEWAYS ......................19 ONFIGURING OUTES ......................20 ONFIGURING ROUPS USING THE FEATURE MANAGER..................20 ......................20 ONFIGURING FEATURES ................20 CTIVATING AND DEACTIVATING FEATURES 6.2.1 Activating and deactivating features from the Web Interface...... 21 6.2.2 Activating and deactivating features from the phone........

  • Page 5

    DVX-1000 User Manual 13 FACTORY RESET ........................30 13.1 .................... 30 ACTORY ESET UNCTIONALITY 14 SYSTEM REBOOT........................31 15 FIRMWARE INFORMATION....................31 16 VIEWING CALL DETAIL RECORDS (CDR) ..............31 17 VIEWING ALARMS ........................32 18 CONFIGURATION BACKUP AND RESTORE..............32 19 FREQUENTLY ASKED QUESTIONS...................

  • Page 6: Introduction

    ♦ Voice Mail Server: DVX-1000 has a built-in voice mail server. Voice mail server is responsible for managing voice mail boxes of individual users. ♦ License Server: DVX-1000 comes with a license of maximum of 5 users and a set of basic features as default. A set of advanced features and more number of users can be added to the system.

  • Page 7: Conventions

    Prefix to denote binary number. 3 DVX WEB Requirements This section specifies the WEB requirements of DVX-1000. The following browsers have been tested to be fully compatible with the DVX-1000 web interface: Internet Explorer (Version 4.0 and above) Netscape (Version 7.0 and above) Mozilla ( Version 5.0 and above)

  • Page 8: Configuring The Ip

    4.1.1.1 Configuring the IP address automatically using DHCP DVX-1000 can be configured to get it’s IP through DHCP. To enable this, select DHCP and click on Apply. Please note that on some browsers, redirection to the new IP is not possible. In this case, the new IP has to be ascertained from the CLI interface and the corresponding web page should be accessed.

  • Page 9: Setting Other Configurable Parameters

    This section describes the DVX-1000 system configuration through the command line interface. Whenever the user connects to the DVX-1000 using the serial port, he will be prompted for login name & password. The user must be an administrator to log on to DVX-1000 &...

  • Page 10: Set Ip Command

    DVX-1000 User Manual 4.2.3 Set IP Command: Command Name: set ip Command description: The ‘set ip’ command is used for setting the IP address statically. Command Format: set ip <ipaddress> <netmask (optional)> e.g. set ip 192.168.10.89 255.255.255.0" 4.2.4 Set Netmask Command:...

  • Page 11: Set Primary Dns Server Command

    DVX-1000 User Manual Command Format: set dnsserver <primary dns server ipaddress> <secondary dns server ipaddress (optional)> e.g. set dnsserver 192.168.10.5 192.168.10.6 4.2.8 Set Primary DNS Server Command: Command Name: set primarydnsserver Command description: The ‘set primarydnsserver’ command configures the primary DNS server address.

  • Page 12: Set Secondary Ntp Server Command

    DVX-1000 User Manual e.g. set primaryntpserver 192.168.10.9 4.2.12 Set Secondary NTP Server Command: Command Name: set secondaryntpserver Command description: ‘set secondaryntpserver’ command configures the secondary NTP server address. It will automatically sync the time with the NTP server if not already sync with the primary NTP server.

  • Page 13: Set Year Command

    DVX-1000 User Manual given in the same order as they appear in the format below. However, the user can give any number of parameter; all the other parameters will be set to current value. Command Format: set time <hour> <minute> <seconds>...

  • Page 14: Set Minute Command

    DVX-1000 User Manual 4.2.20 Set Minute Command: Command Name: set minute Command description: The ‘set minute’ command configures the minute parameter of the system time. Command Format: set minute <minute> E.g. set minute 35 4.2.21 Show IP Command: Command Name:...

  • Page 15: Restore Certificate Command

    5.1 General Configuration The DVX-1000 Call Server configuration information can be viewed by clicking Call Server -> Configuration. To change the configuration, click on Edit. The following configuration options can be changed.

  • Page 16: User Configuration

    Email ID User’s Email id. RouteGroup Route group that the user belongs to. DVX-1000 comes with a default route group configured with a local route, for all local numbers to be contacted. UserGroupId UserGroup to which the user belongs. Every user belongs to alteast one of the user groups.

  • Page 17: Customizing Features For Users

    DVX-1000 User Manual 5.2.2 Customizing features for users. Clicking the icon in the ‘Feature’ column in Call Server->Users page will show the Feature Information for the corresponding user. Activation and deactivation of all features for that user can be done from here.

  • Page 18: Modifying User Details

    5.4 Configuring Gateways Gateways are used to connect DVX-1000 to external SIP based servers or PSTN network. DVX-1000 can be connected to other SIP servers by configuring the servers as ‘INET’ gateways. DVX-1000 can connect to PSTN network through a ‘PSTN’...

  • Page 19: Configuring Routes

    IP Address IP Address of the outbound proxy. Port Port number of the outbound proxy. Registration Required Check this box if DVX-1000 needs to register with the external gateway. SIP User ID SIP User ID associated with this gateway User Name...

  • Page 20: Configuring Groups

    DVX-1000 User Manual elements. Prefix Prefix to be added to the number after masking. 5.6 Configuring Groups The Group configuration information can be viewed by clicking Call Server- >Groups. Groups can be of two types • UserGroup • Hunt Group The user group is specifically used for determining user privileges during Call Pickup.

  • Page 21: Activating And Deactivating Features From The Web Interface

    Voicemail’ feature. 6.3 Call Feature Description The following section discusses call features that DVX-1000 offers. An important thing to be considered is that each of these features has a priority, so that, if two features are enabled simultaneously, the feature with the higher priority will be the one that will get activated.

  • Page 22: Call Forward: No Answer

    6.3.6 Follow Me – Call Forwarding This feature allows a user to configure DVX-1000 to forward calls to different numbers based on time. This feature is very useful when a user knows where he will be during a particular interval of time on some day, and all calls to him will be forwarded to a number he has configured for that time interval.

  • Page 23: Configuring Voice Prompts

    DVX-1000 User Manual 7.1 Configuring voice prompts DVX allows you to use your recorded voice prompts in the menus. You can upload and delete voice prompts through the web page provided. Click on 'voice prompts ' to get to the upload page.

  • Page 24: Configuring Menus

    DVX-1000 User Manual Welcome Played at the start of the first menu. This can contain the Message greeting message. Retry Message Played when there is no input from the user for an interval of 6 seconds. Music on hold Played when the call is being transferred.

  • Page 25: Editing Menu Options

    Please note that the voice prompt configuration will not be restored. The prompts that you have configured in the Configuration page will remain active for the default menu. 7.10 Making calls through the auto attendant 1. Configure a SIP enabled phone to register with the DVX-1000 NTE. D-Link Confidential...

  • Page 26: Configuring The Voicemail Server

    DVX-1000 User Manual 2. Dial the auto attendant number configured by the administrator. 3. Follow the instructions to contact the desired extension. 8 Configuring the Voicemail Server 8.1 Configuring voicemail parameters The voice mail server configuration includes setting the voice mail number, i.e. the number to which a user has to dial in to access his mailbox.

  • Page 27: Accessing Your Voice Mailbox

    DVX-1000 User Manual 8.3.2 Accessing your voice mailbox 1. Dial the Voice Mail number from your phone (Default number is 350). 2. If you want to check the mail box of the extension you are currently dialing from, enter your PIN (Feature password), using the phone keypad.

  • Page 28: Licensing

    The enabled greeting will be played when any user dials into your mailbox. 9 Licensing DVX-1000 comes preloaded with a license of maximum of five users and a set of basic features as default. A set of advanced features and more number of users can be added to the system.

  • Page 29: Software Upgrade

    11.3 Viewing Upgrade History It is possible to view the upgrade history of the DVX-1000 from its web interface. When the link History is clicked from the home page of the DVX-1000 web interface, a pop up window appears.

  • Page 30: Installing An Ssl Certificate

    When factory reset is enabled from the web interface of the DVX-1000 the following changes will be effected to the system: • Licensing and feature information: All the licensed features that exist at the time of factory reset will be retained across the reset.

  • Page 31: System Reboot

    14 System Reboot DVX-1000 can be rebooted from the web interface by clicking on the reboot link. It causes the system to restart. This gives the admin the added advantage of being able to reboot the system from the web interface.

  • Page 32: Viewing Alarms

    Download in this page. 18 Configuration backup and restore. DVX-1000 provides a means to backup configuration to a host and upload a previously backed up configuration through the web interface. This feature can be accessed by clicking on Backup/restore in the menu tree.

  • Page 33

    Hunt/User groups can have a maximum of 20 users per group. If you have exceeded this number, further addition of users will fail. 7. Why doesn’t DVX-1000 allow me to add a user to multiple Hunt/User groups? Any user can be a member of at most 5 groups. If you try to add a user to more than 5 groups the request will be declined.

  • Page 34

    13. Why does my voicemail log on fail even though I’ve dialed the correct PIN? DVX-1000 tries to capture information regarding the voice mailbox you are trying to access from the extension you are calling from. In certain cases where the network infrastructure does not forward such information, log on might fail because of the unavailability of caller information.

  • Page 35: References

    DVX-1000 User Manual References [1]SIP RFC 3261 [2]RTP RFC 1889 [3]RTP OOB RFC 2883 D-Link Confidential...

  • Page 36: Appendix

    DVX-1000 User Manual 21 Appendix 21.1 Feature Priority Table Priority Feature Highest Do Not Disturb –Forward to Voicemail Call Forward – Always Follow Me – Call Forwarding Call Forward – On Busy, Call Forward – No Answer Lowest 21.2 Firewall 21.2.1 Firewall Feature List...

  • Page 37: Firewall Feature Description

    Refusing packets having class E addresses 21.2.2 Firewall Feature Description The following section discusses call features that the D-Link Voice Solution offers 21.2.2.1 Malicious DHCP Server/DHCP Server Spoofing Attack This attack can happen only when DHCP Client is enabled. DHCP Client can be enabled or disabled selectively Before learning the DHCP Server’s IP Address, all the DHCP offers are accepted by...

  • Page 38

    DVX-1000 User Manual 21.2.2.8 Source routed packets Source routed packets are blocked on all the available interfaces. 21.2.2.9 TCP SYN cookie protection A SYN Attack is a denial of service (DoS) attack that consumes all the resources on your machine, forcing you to reboot. Denial of service attacks -attacks which...

  • Page 39

    DVX-1000 User Manual 21.2.2.15 ICMP Destination Unreachable/Service Unavailable Messages The Destination Unreachable message is an ICMP message which is generated by the router to inform the client that the destination host is unreachable, unless the datagram has a multicast address. Reasons for this message may include the...

  • Page 40

    DVX-1000 User Manual 21.2.2.25 Packets having source IP address as multicast IP Addresses Multicast IP address cannot be put in the source IP address of the packet. Packet found with such IP address is blocked. 21.2.2.26 Packets having class E addresses Class E being a reserved class, as yet, the packets having source/destination IP as Class E address are blocked.

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