Common Troubleshooting; Common Trouble - Pantum M6200 User Manual

Scanner is Busy
Scan failed
No paper in ADF
Note: • If the problem remains, please contact Pantum Customer Service.

13.3. Common Troubleshooting

13.3.1. Common Trouble

Trouble Type Trouble
Problems in Poor print
printing quality
Failed to copy
Problems in
copying
Copy Image
Abnormal
The printer does
not work
Printer
Problems
Online printing
does not work
Problems in
Scanning error
scanning
With other scan jobs.
Scanner internal failure.
If you have selected ADF as the
scan source, this message appears
when you start a copy or scan job
without loading paper in the ADF.
Cause
See 13.3.2. Image Defects.
The scanner is damaged.
• The scanner is dirty or
defective.
• The laser toner cartridge is
dirty or damaged.
• Power cord of the device is not
properly connected.
• Data cable of the device is not
properly connected.
• The print driver is installed
incorrectly.
• The printer selected is not
proper for printing.
• The LCD screen prompts error
messages.
• Data cable of the device is not
properly connected.
• The printer driver is installed
incorrectly.
• Printer internal failure.
• Data cable of the device is not
properly connected.
• The scan driver is installed
incorrectly.
• The LCD screen prompts error
messages.
Please cancel the current scan
job or wait for the completion of
other scan jobs.
Please contact Pantum
Customer Service.
Please correctly load the print
paper.
Solution
See 13.3.2. Image Defects.
Please contact Pantum
Customer Service.
• Clean the scanner.
• Clean the laser toner
cartridge or replace it with a
new one.
• Ensure proper connection
of the power cord.
• Ensure proper connection
of the data cable.
• Properly install the printer
driver.
• Select the proper printer.
• Ensure proper connection
of the data cable.
Reinstall the printer driver.
• Ensure proper connection
of the data cable.
• Reinstall the scan driver.
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