Automatic Call Distribution - Yealink SIP-T2XP Administrator's Manual

4. Enter the SIP URI (e.g., sip:moh@sip.com) in the Music Server URI field.
5. Click Confirm to accept the change.

Automatic Call Distribution

Automatic Call Distribution (ACD) enables organizations to manage a large number of
phone calls on an individual basis. ACD enables the use of IP phones in a call-center
role by automatically distributing incoming calls to available users, or agents. ACD
depends on support from a SIP server. ACD is disabled on the phone by default. You
need to enable it on a per-line basis before logging into the ACD system.
After the IP phone user logs into the ACD system, the server monitors the phone status
and then decides whether to assign an incoming call to the user's IP phone. When the
phone status is changed to unavailable, the server stops distributing calls to the IP
phone. The IP phone will remain in the unavailable status until the user manually
changes the phone status or the ACD auto available timer (if configured) expires. How
long the IP phone remains unavailable is configurable by auto-available timer. When
the timer expires, the phone status is automatically changed to available. ACD auto
available feature depends on support from a SIP server.
You need to configure an ACD key for the user to log into the ACD system. The ACD key
LED on the IP phone indicates the ACD status.
Procedure
ACD can be configured using the configuration files or locally.
Configuration File
Features
<y0000000000xx>.cfg
Configuring Advanced
Assign an ACD key.
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