Troubleshooting; Troubleshooting Methods; Viewing Log Files - Yealink SIP-T2XP Administrator's Manual

Troubleshooting

This chapter provides an administrator with general information for troubleshooting
some common problems that he (or she) may encounter while using SIP-T2xP IP phones.

Troubleshooting Methods

IP phones can provide feedback in a variety of forms such as log files, packets, status
indicators and so on, which can help an administrator more easily find the system
problem and fix it.
The following are helpful for better understanding and resolving the working status of
the IP phone.

Viewing Log Files


Capturing Packets

Enabling Watch Dog Feature

Getting Information from Status Indicators

Analyzing Configuration File

Viewing Log Files
If your IP phone encounters some problems, commonly the log files are used. You can
export the log files to a syslog server or the local system. You can also specify the system
log level. The default system log level is 3 (Changes to this parameter via web user
interface require a reboot).
In the configuration files, you can use the following parameters to configure system log
settings:
syslog.server -- Specify the IP address of the syslog server to which the log will be

exported.
syslog.log_level -- Specify the system log level.

For more information on the system log setting parameters, refer to
page 374.
To configure the level of the system log via web user interface:
1. Click on Settings->Configuration.
Troubleshooting
Log Settings on
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