Hold / Transferring Calls; For Your Convenience - NEC XN120 Vision User Manual

Hold / Transferring Calls

Placing a Call on Hold / Retrieving a Held Call
Hold
HOLD
(Talking)
u When an Intercom call is placed on hold, the call is held as " Exclusive Hold" on your phone.
u While your outside call is on System Hold, other extension users can take the call off Hold.
Placing a Call on Exclusive Hold
Hold
Exclusive Hold Key
(SC.851+45)
(Talking)
u System programming is required to use Exclusive Hold. Ask your NEC Authorised Supplier for details.
u While your outside call is on Exclusive Hold, other extension users can not take the call off Hold.
Retrieving a Held Outside Call (if your extension doesn' t have trunk keys)
you want to retrieve
CALL
7 7 2
(To answer own held Trunk)
Transferring a Call to another Extension
Extension Number
HOLD
? ?
(Talking)
u If your phone has a DSS or One-Touch key for the extension user who is to receive the call, just press it
instead of " HOLD + Extension Number" in the operation above.
Trunk Key
Retrieve
(Flashing)
CALL
(Flashing)
Trunk Key
Retrieve
(Flashing)
CALL
(Flashing)
Trunk No.
? ?
TRFR
?
(Announce)
TRFR
9

For Your Convenience

Programming a Function Key
Programmable Function Keys can be assigned as Appearance Keys (e.g. Trunks) or General Keys (e.g.
DSS/One-Touch). Press the Function Key to activate the assigned function without dialling the Service Code.
General Key Code Function Key
CALL
8 5
1
u An existing Appearance Key cannot be overwritten without the Appearance Key first being erased.
u Programmable Function Keys (General Key Code) can be erased by entering Service Code 00.
Common Service Codes:
01
DSS/One-Touch Key
03
DND Key
04 Background Music (ON/OFF)
05 Headset Key
08 Incoming Caller ID List
19 External Zone Paging
20
External All Call Paging
21
Internal Zone Paging
22 Internal All Call Paging
27 Abbreviated Dial – Common/Personal
28 Abbreviated Dial – Group
Programming a DSS/One-Touch Key
Programmable Function Keys can be assigned as DSS (Direct Station Selection) or One-Touch Keys. You can
place an Outside or Intercom call by pressing this key without dialling the number.
Function Key
CALL
8 5 1
Trunk Telephone Number
9
? ?
Extension Number
? ? ?
u Function Keys with one or two colour LEDs programmed as DSS keys will provide extension status
indication, Idle=Off, Busy=lit. This is known as Busy Lamp Field (BLF) indication.
u When storing an outside telephone number, the Trunk Access Code (normally 9) must be added to the
start of the number. Up to 36 digits can be stored.
u To program another key, press the next Programmable Function Key instead of the SPK Key to finish.
Service
Code Additional Data
? ? ?
10
Call Forward – Immediate
11
Call Forward – Busy
12 Call Forward – No Answer
13 Call Forward – Busy/No Answer
14 Call Forward – Dual Ring
15 Call Forward – Follow Me
16
Call Forward – Select Option
17
Call Forward – Device
29 Repeat Redial
30 Saved Number Redial
31 Memo Dial
1
0
HOLD SPK
2
SPK