Hold / Transferring Calls - NEC Xen Topaz Quick Reference Manual

Answering Calls
Picking up a call for other Extensions
In same
Group
In other
Groups
Pickup for
Specified
Extension
System setting is necessary to make Call Pickup Group. Ask your Supplier.

Hold / Transferring Calls

Holding a Call / Retrieving a own Held Call
Hold
(Talking)
If you go on hook, the held call will ring back.
This operation puts your call on Exclusive Hold. Other extension user can not take the call off Hold.
Retrieve a held outside call
Transferring a Call to the other Extension
FLASH
(Talking)
8
8
7
FLASH
(Don't hang up)
Trunk No. you want to retrieve
7 7 2
Extension Number
?
6 7
6 9
Extension Number
1 5 ?
Retrieve
? ?
? ?
(Announce)
5
? ?
FLASH