Hold / Transferring Calls; For Your Convenience - NEC Xen Topaz Quick Reference Manual

Hold / Transferring Calls

Holding a Call / Retrieving a Held Call
Hold
HOLD
(Talking)
In case of Intercom, the call shall be held as "Exclusive Hold" on your phone.
This operation puts your outside call on System Hold. Other extension user can take the call off Hold.
Holding a Call Exclusively
Hold
Exclusive Hold Key
(851+45)
(Talking)
System setting is necessary to use Exclusive Hold. Ask your Supplier.
This operation puts your outside call on Exclusive Hold. Other extension user can not take the call off Hold.
Retrieve a held outside call (if your extension doesn't have Trunk Keys)
Trunk No. you want to retrieve
CALL1
7 7 2
(To answer own held Trunk)
Transferring a Call to the other Extension
Extension Number
HOLD
? ?
(Talking)
If your phone has DSS or One-Touch key, just press it instead of "HOLD and Extension Number"
operation.
External Trunk Key Hold
Retrieve
(Flashing)
INTERNAL CALL HOLD
(Flashing)
Trunk Key
Retrieve
(Flashing)
CALL
(Flashing)
? ?
TRFR
?
(Announce)
TRFR
9

For Your Convenience

Program Function Keys
Programmable Function Keys can be assigned as "Trunk" Key and/or other Function Keys. You can just press
the function key to activate the assigned function without dialling the Service Code.
CALL Function Key
8 5 1
8 5 2
There are 2 levels of Function Keys. (General Keys : assigned by 851, Appearance Keys : assigned by
852)
Appearance Keys have priority. You can overwrite the Appearance Key at the General Key.
If you want to overwrite the General Key at the Appearance Key, you have to erase the Appearance Key
by dialling "852 + 000" before General Key assignment.
In the default setting, Programmable Function Key No. 1 to 12 is assigned as "Trunk" Key. If you want to
assign Function Keys (General) at the unused Trunk Keys, these unused keys should be erased by "852 +
000" operation.
Programmable Function Keys can be erased by dialling "852 + 000" or "851 + 00".
Program DSS/One-Touch Keys
Programmable Function Keys can be assigned as DSS (Direct Station Selection) or One-Touch Keys. You can
place an Outside / Intercom Call just pressing this key without dialling the number.
CALL Function Key
8 5 1
Telephone Number
0 ? ?
Extension Number
? ? ?
In the default setting, Programmable Function Key No. 1 to 12 is assigned as "Trunk" Key. If you want to
assign DSS Keys at the unused Trunk Keys, these unused keys should be erased by "852 + 000"
operation before the above operation.
In case of DSS Key, the extension status can be indicated on the BLF. (idle : extinguished, Busy : lit)
When you register a telephone number, "9" (Trunk Access Code) should be added on top of number.
Up to 24 digits dialling can be registered, but the name can not be registered.
If you want to continue the operation, press Programmable Function Key instead of SPK Key to finish.
Code + Additional Data
? ? ?
0 1
HOLD SPK
2
SPK