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Solving Problems with Media Jams
5 "
Frequent jams in any area indicate that area should be checked,
repaired, or cleaned. Repeated jams may also happen if you're using
unsupported print media.
Symptom
Cause
Several
The front edges of the
sheets go
media are not even.
through the
The media is moist
printer
from humidity.
together.
Too much static elec-
tricity is present.
Paper jam
Front cover needs to
message
be opened and closed
stays on.
again to reset the
printer.
Some media remains
jammed in the printer.
Duplex unit
The wrong media is
jams.
being used.
Media may still be
jammed.
82
Solution
Remove the media and even up the front
edges, then reload it.
Remove the moist media and replace it with
new, dry media.
Do not fan transparency media.
Open and close the front cover of the printer
again.
Recheck the paper path and make sure you
have removed all of the media jams.
Use only supported media. Refer to the
"Media Types" on page 35.
Plain paper and thick stock up to 28 lb bond
(105 g/m²) can be autoduplexed if the optional
duplex unit is installed. For heavier weights,
manual duplexing is required. To manually
duplex, remove the media, flip it over, and
reload it.
Make sure that you have not mixed media
types in your media tray.
Do not duplex envelopes, glossy stock, labels,
thick stock, transfer media, or transparencies.
Check for media stuck in the paper guides in
the duplex unit's top cover, and the media sup-
ply area on the lower side of the printer.
If you removed jammed media from near the
OPC belt cartridge, reset the OPC belt car-
tridge's locking levers.
Solving Problems with Media Jams
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